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Empower Sales with End-to-End Digital Workflows to Increase Win Rates & Retention
sponsored by Adobe Inc
WHITE PAPER: Digital transformation leaders are increasingly adopting more modern technologies to revolutionize the entire sales process. Access this white paper to discover 3 recommendations that can help you maximize your digital transformation investment and get a better picture of what is coming next in this new age of sales.
Posted: 03 Mar 2020 | Published: 03 Mar 2020

Adobe Inc

The Ultimate Guide to As-A-Service: Customer Onboarding & Retention
sponsored by ConnectWise
EBOOK: Read this e-book to gain a 30-45-day playbook for onboarding new customers, tips for expanding your service portfolio, and guidance on evaluating your customer base and introducing existing customers to new services.
Posted: 27 Feb 2020 | Published: 31 Dec 2019

ConnectWise

A Manufacturer’s Guide to Growing Profitably
sponsored by Epicor
EBOOK: Most manufacturers expect to grow their business in the next 12 months and with the right IT in place, they can ensure this change is successful. Study this ebook to learn 5 key growth factors that contributed to business growth last year and 5 risks that may hinder growth in the coming year.
Posted: 05 Feb 2020 | Published: 05 Feb 2020

Epicor

Case Study: Mars Consolidates Its Data to Fuel the Digital Shelf
sponsored by Salsify
CASE STUDY: Pet food brand Royal Canin needed to ensure every piece of product content was consistent, accurate, and met every retailer’s unique requirements. Access this case study to learn about the solution they implemented, which now serves as the central source of truth for product content information for all Royal Canin products.
Posted: 04 Feb 2020 | Published: 04 Feb 2020

Salsify

Artificial Intelligence & Intelligent Technologies: 3 Strategies for Driving Customer Service Innovation
sponsored by ServiceNow
WHITE PAPER: Customer service organizations are making significant investments in emerging technologies like AI and analytics to deliver exceptional experiences. Learn how you can integrate intelligent technologies to improve customer service with the help of ServiceNow in this white paper.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

The Customer Experience Perspective
sponsored by ServiceNow
EBOOK: Corinium Global Intelligence recently asked 100 C – level professionals how they optimize customer service within their organization. Access this eBook to explore the results from the study, and review the about the 5 keys to a successful customer service operation.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

Digital Identity Security Assurance: How to Keep Your Customer Data Secure
sponsored by Akamai Technologies
WHITE PAPER: Customer identities are among the most critical and valuable assets of any organization. Failing to provide adequate security can result in financial, reputational, and even legal consequences. This paper highlights industry best practices for building customer trust through comprehensive security programs. Read on to learn more.
Posted: 23 Dec 2019 | Published: 30 Nov 2019

Akamai Technologies

8 Business Benefits of AI-Powered Self-Service
sponsored by Coveo
WHITE PAPER: Download and use this whitepaper to review what the actual businesses benefits are of implementing AI in your customer service operations.
Posted: 18 Dec 2019 | Published: 18 Dec 2019

Coveo

Your Roadmap to Intelligent Assisted Support
sponsored by Coveo
WHITE PAPER: Review this whitepaper to learn how AI-assisted support offers a path towards intelligent support centers.
Posted: 18 Dec 2019 | Published: 18 Dec 2019

Coveo

2019 Digital Trends: Creativity in Focus
sponsored by Adobe Inc
WHITE PAPER: With CX at the heart of modern digital initiatives, the way enterprises design these experiences can create your competitive advantage – or erase it. Download this insightful overview to explore the 3 key elements of creative UX and see how UX design stacks up against other methods of differentiation.
Posted: 13 Dec 2019 | Published: 13 Dec 2019

Adobe Inc

Customer Analytics: The 20 Attributes that Lead to Business Success
sponsored by Adobe Inc
RESEARCH CONTENT: To deliver standout experiences in today’s digital businesses, you need to move beyond simple data collection and web analytics to true customer intelligence.Find out how Adobe Analytics can help you do that in this research report.
Posted: 30 Oct 2019 | Published: 30 Oct 2019

Adobe Inc

Put Data at the Centre of Your Business
sponsored by Adobe Inc
WHITE PAPER: View this white paper to discover how your organization can gain a competitive advantage by becoming more data-centric. Additionally, explore 4 steps to becoming a data-centric organization, and review how to reposition and unleash the true power of your customer data with expert advice from Adobe.
Posted: 02 Oct 2019 | Published: 31 Dec 2018

Adobe Inc

How AppNeta Is Using Intent Data to Re-Envision Demand Gen and Successfully Fuel Pipeline
sponsored by TechTarget
EBOOK: In this e-book, discover how AppNeta surpassed their lead expectations by re-envisioning their existing demand generation strategy with TechTarget Priority Engine. Review Priority Engine product features and benefits, and decide if Priority Engine is right for your organization.
Posted: 11 Sep 2019 | Published: 11 Sep 2019

TechTarget

Why You Need Master Data Management —Now
sponsored by TIBCO
RESOURCE: Inside, learn how master data management (MDM) can help you refine your data for optimal data usage. Discover the essential features of a successful MDM software, and explore how MDM can help improve your organization's data quality, business insight, and more.
Posted: 21 Aug 2019 | Published: 21 Aug 2019

TIBCO

Master Data Management Landscape Q2 2019
sponsored by TIBCO
WHITE PAPER: View this white paper to explore the state of the 2019 master data management (MDM) market. Review common MDM issues across various industries, and get the tools you need to compare and contrast vendors including Dell, Oracle, TIBCO, and more.
Posted: 21 Aug 2019 | Published: 21 Aug 2019

TIBCO

An Introduction to ABM Scoring
sponsored by TechTarget
WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring.
Posted: 19 Jul 2019 | Published: 19 Jul 2019

TechTarget

How to Build, Operate and Run Your Stack to Win in Your Industry
sponsored by TechTarget
CASE STUDY: In this case study, explore how TechTarget's account-based marketing tools helped Fuze increase visibility, drive operational efficiency, and improve monthly recurring revenue by 35%.
Posted: 21 May 2019 | Published: 21 May 2019

TechTarget

Slow Data Kills Business: Improve CX with the Right Data Management System
sponsored by InterSystems
EBOOK: In this e-book, discover how data can help enhance your customer experience and drive business value. Explore the power of modern data management platforms, and learn how to deliver successful customer experiences with data-driven insights.
Posted: 15 May 2019 | Published: 15 May 2019

InterSystems

Overcome the Greatest MSP Challenge: Customer Acquisition
sponsored by Unitrends
EBOOK: This e-book is designed to help you overcome the customer acquisition hurdle. Download it for guidance on not only finding new customers, but ensuring their data—as well as that of your existing customers—is secure and protected.
Posted: 01 May 2019 | Published: 14 Mar 2019

Unitrends

Strengthen E-Discovery Readiness to Reduce Cost and Risk
sponsored by Mimecast
NEWSLETTER: Enterprises are caught in the trap of constantly reacting to governance events, resulting in costly outsourcing and frantic in-house burdens. Read on to view the possible benefits of employing an e-discovery readiness plan, and explore how cloud archives can reduce the burden of responding to compliance investigations and governance events.
Posted: 12 Dec 2018 | Published: 30 Apr 2018

Mimecast

Managing Customer Data in the GDPR Era
sponsored by GearsDesign
EGUIDE: Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.
Posted: 17 Jan 2019 | Published: 17 Jan 2019

GearsDesign

Create and implement an all-purpose multichannel contact center
sponsored by ConvergeOne
EBOOK: Find out why it's hard to determine exactly how to integrate social channels with CRM and how your business model -- and finding where your customers hang out -- will show the way.
Posted: 03 May 2018 | Published: 03 May 2018

ConvergeOne

The Salesforce Wave Analytics Platform: An Overview
sponsored by Salesforce.com
EGUIDE: In this expert e-guide, discover the new features of the Salesforce Wave Analytics platform, as it now offers analytics for B2B marketing and financial services without users having to leave the platform. Plus, Adam Bataran from Bluewold Group LLC offers insight into Wave's ability to overcome data integration challenges.
Posted: 20 Jun 2017 | Published: 20 Jun 2017

Salesforce.com

Improve The Customer Experience Through New Technology, Better Insights
sponsored by Zendesk
EGUIDE: In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty.
Posted: 03 May 2017 | Published: 28 Apr 2017

Zendesk

Why Retailers Are Implementing Unified Platforms
sponsored by Adyen
EGUIDE: More than 85% of retailers are looking to implement a unified platform in the next 10 years. But in the omnichannel age, how can retailers keep track of customers both on and offline? In this e-guide, learn why retailers are adopting a unified platform and rethinking the value of stores to provide a true omni-channel business.
Posted: 26 Apr 2017 | Published: 26 Apr 2017

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