Customer Service White Papers ( IT Customer Support, Customer Support ) Software Downloads, Definition and Webcasts

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Tableau Customer Case Study sponsored by Tableau Software CASE STUDY: While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution. Posted: 25 Aug 2008 \| Published: 25 Aug 2008 TOPICS: Business Intelligence \| Customer Service \| Dashboards \| Desktop Applications Management \| Desktop Management \| ERP

Engaging with the New eLearning sponsored by Adobe WHITE PAPER: Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs. Posted: 14 Aug 2008 \| Published: 14 Aug 2008 TOPICS: Blogs \| Business Intelligence \| Customer Service \| Educational Software \| eLearning \| Enterprise Portals \| PDA

Improving Operations with Reports, Plans and Metrics sponsored by IBM Cognos WHITE PAPER: This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control. Posted: 11 Aug 2008 \| Published: 01 Jun 2008 TOPICS: Customer Service \| Downtime \| Enterprise \| Inventory Management \| Manufacturing \| Metrics

How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics sponsored by Silverpop Systems Inc. an IBM Company WHITE PAPER: Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships. Posted: 08 Aug 2008 \| Published: 01 Jan 2006 TOPICS: Best Practices \| Business Intelligence \| Customer Service \| Email Marketing \| HTML \| Personalization

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense sponsored by Silverpop Systems Inc. an IBM Company WHITE PAPER: This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. Posted: 08 Aug 2008 \| Published: 01 Jan 2007 TOPICS: CRM \| Customer Service \| Email Marketing \| Messaging Software \| Online Shopping \| Outsourcing \| Personalization \| Retail Trade Industry \| Sales \| Shopping Cart Software

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch sponsored by Teleformix DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. Posted: 11 Jul 2008 \| Published: 01 Jul 2008 TOPICS: Call Center Management \| Call Center Software \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Quality Control \| Telephony Systems \| Voice Communications Software

Being Agile in a Non-Agile World sponsored by Ivar Jacobson Consulting WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle. Posted: 01 Jul 2008 \| Published: 01 Jun 2008 TOPICS: Change Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Engineering Services Industry \| Software Development Life-Cycles

Shenzhen Telecom sponsored by Pitney Bowes Group 1 Software CASE STUDY: Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. Posted: 01 Jul 2008 \| Published: 01 Jul 2008 TOPICS: Billing Services \| Communications Systems \| Customer Service \| Management Service Providers \| Operational Support Systems \| Telecommunications Services

Business Intelligence Services and Solutions sponsored by Accenture SOFTWARE LISTING: Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service. Posted: 26 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Business Intelligence \| Customer Service \| Financial Management \| Regulatory Compliance

Going Mobile: Developing an Application Mobilization Plan for Your Business sponsored by BlackBerry WHITE PAPER: The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: CRM \| Customer Service \| Handheld Devices \| Mobile Device Management \| Mobile Workers \| Remote Access Security \| TCO \| Wireless Computing \| Wireless Infrastructure \| Wireless Messaging \| Wireless Systems

The Forrester Wave™: Business Process Management for Document Processes, Q3 2007 sponsored by EMC Corporation WHITE PAPER: To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately 150 criteria. Posted: 16 Jun 2008 \| Published: 09 Jul 2007 TOPICS: Best Practices \| Business Process Management \| Customer Service \| Databases \| Document Management \| Supply Chain Management

The Evolution of Asset Management sponsored by IBM Line of Business WHITE PAPER: This paper will discuss key perspectives and strategies for new asset management programs within the most capital intensive and revenue producing area of today's businesses. Posted: 16 Jun 2008 \| Published: 01 Feb 2008 TOPICS: Business Performance Management \| Customer Service \| Risk Management \| Supply Chain Management \| Supply Chains

Six Steps for Successfully Buying Customer and Service Management Software sponsored by High 5 Software WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business. Posted: 19 May 2008 \| Published: 26 Nov 2007 TOPICS: Accounting \| CRM \| Customer Data Management \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers \| Field Force Automation

The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation sponsored by IBM WHITE PAPER: The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise. Posted: 14 May 2008 \| Published: 01 Jan 2008 TOPICS: Business Intelligence \| Customer Service \| Global Economy \| Globalization \| Governance \| Outsourcing

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing sponsored by IBM WHITE PAPER: This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations. Posted: 14 May 2008 \| Published: 01 Jan 2007 TOPICS: Business Intelligence \| Customer Data Management \| Customer Information Management \| Customer Service \| Customers \| ERP

Case Study: Digital Archiving Promotes Sustainability and Improved Service Delivery for the London Borough of Islington sponsored by Xerox DocuShare CASE STUDY: Learn how visionary IT management helped this local government deliver financial, environmental and social benefits to the community and save hundreds of thousands of Pounds in its first year using Xerox DocuShare. Posted: 07 May 2008 \| Published: 01 Nov 2007 TOPICS: Archiving \| Business Process Automation \| Content Archiving \| Content Archiving Software \| Content Management Systems \| Customer Service \| Document Management \| Enterprise Content Management \| Enterprise Content Management Software \| Print Management \| Public Administration \| ROI \| Wireless Networks \| Workflow Management Coalition

EMC Documentum Archive Services for SAP sponsored by EMC Corporation WHITE PAPER: Documentum Archive Services for SAP is a lightweight, certified SAP archiving solution, directly connected to EMC Centera and other EMC storage. Posted: 05 May 2008 \| Published: 25 Jan 2006 TOPICS: Customer Service \| Information Lifecycle Management \| Regulatory Compliance \| Total Cost of Ownership

ImageMC++: A Complete Solution for Health Claim Processing sponsored by Viking Software Solutions SOFTWARE LISTING: ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims... Posted: 30 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Customer Service \| Productivity \| Scanners \| Software	All resources sponsored by Viking Software Solutions

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch sponsored by Exstream Software CASE STUDY: Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ... Posted: 24 Apr 2008 \| Published: 01 Jan 2006 TOPICS: Customer Service \| Insurance \| Microsoft SQL Server \| Software \| Warehousing

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management sponsored by SpringCM WHITE PAPER: This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper. Posted: 16 Apr 2008 \| Published: 11 Oct 2010 TOPICS: Best Practices \| Contract Management \| Contract Management Software \| CRM \| Customer Service \| ROI \| SMB \| Software

Inventory Optimization Can Increase Your Profitability sponsored by IBS, International Business Systems WHITE PAPER: The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs. Posted: 03 Apr 2008 \| Published: 01 Oct 2007 TOPICS: Business Process Automation \| Business Processes \| Customer Service \| ERP System \| Quality Control

Hilton Reservations Worldwide sponsored by Aspect CASE STUDY: Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. Posted: 28 Mar 2008 \| Published: 01 Sep 2007 TOPICS: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Experience \| Customer Service \| Hospitality Industry \| Telephony Services \| Workforce Management \| Workforce Management Software

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance sponsored by IBM WHITE PAPER: This paper explains how to excel at customer service using the best tools for the task. Posted: 17 Mar 2008 \| Published: 01 Jul 2007 TOPICS: Customer Service \| Email \| Enterprise Content Management Solutions \| Insurance \| Self-Service

Choosing the Right Enterprise Report-Management System for Your Enterprise, Buyer's Guide: Purchasing Criteria sponsored by IBM WHITE PAPER: Download this buyer's guide to learn what you need from an enterprise report management solution. Posted: 17 Mar 2008 \| Published: 01 Jun 2007 TOPICS: Customer Service \| ERM \| Productivity \| Return On Investment

MapXTreme Java Edition Data Sheet sponsored by Pitney Bowes Business Insight DATA SHEET: MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. Posted: 17 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Application Development \| Application Performance Management \| Application Performance Management Software \| Business Intelligence \| CRM \| Customer Service \| Customers \| Financial Services \| Homeland Security \| J2EE \| Java \| Location-Based Services \| Location-Based Services (Software)

Customer Service Reports