Creating positive customer experiences with insights and more
There are many methods for improving the customer experience, but how do you know what’s right for your organization? It is critical for your company to see the value of engaging with customers – that’s where a loyalty program comes in.
In this e-guide, explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Uncover 15 steps for improving the customer experience, including:
- Get employee buy-in
- Run an open, transparent business
- Train customer-facing employees
- And more