Virtual agents not yet ready for primetime customer service

Virtual agents not yet ready for primetime customer service

Cover

Chatbots may never replace humans at call centers. But they can alleviate high call volumes and route queries to humans when they're too thorny for automated responses.

Vendor:
SearchCRM
Posted:
Feb 8, 2021
Published:
Feb 9, 2018
Format:
PDF
Type:
eBook
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