All resources sponsored by:

Freshworks

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5 Signs It's Time to Change Your IT Service Desk
sponsored by Freshworks
BROCHURE:In this informative brochure, explore 5 signs of a failing IT service desk. Learn why modern organizations are retiring their legacy IT software, and review your software options with Freshservice.
Posted: 07 Jun 2019 | Published: 07 Jun 2019
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Raising the Bar for Digital Employee Experience
sponsored by Freshworks
WHITE PAPER:In this white paper, discover 7 ways your IT service desk can contribute to a positive employee experience. Explore the technologies raising the bar for digital employee experience, and see what your service desk can do to improve employee satisfaction across your organization.
Posted: 06 Jun 2019 | Published: 06 Jun 2019
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Prepare Your Service Desk for Digital Transformation
sponsored by Freshworks
RESEARCH CONTENT:View this research report to gain a better understanding of the role the service desk plays in digital business transformation. Discover the major motivations behind digital transformation projects, and explore how service desk professionals feel about digital business transformation.
Posted: 06 Jun 2019 | Published: 31 Dec 2018
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A Compelling Financial Case for Cloud-Based IT Service Desks
sponsored by Freshworks
WHITE PAPER:Dive into this white paper to explore the financial perks a cloud-based service desk system can bring to the table – including streamlined contract management, reduced significantly reduce maintenance costs, and low to zero up-front investment.
Posted: 05 Jun 2019 | Published: 05 Jun 2019
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Meet the Modern CIO: What CEOs Expect from IT Leaders
sponsored by Freshworks
WHITE PAPER:With all eyes focused on them, how are real-world CIOs and IT leaders managing to straddle the line between business and IT priorities? Jump into this research report to find out how over 350 IT decision makers are approaching their renewed business responsibilities.
Posted: 03 Jun 2019 | Published: 03 Jun 2019
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6 Customer Service Channels You Need to Support
sponsored by Freshworks
EGUIDE:Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.
Posted: 12 Jun 2018 | Published: 06 Jun 2018
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Customer Service Analytics to Enhance CX
sponsored by Freshworks
EGUIDE:Nothing instills customer loyalty as much as being treated like a person. There's an innate note of respect and authenticity that emerges in a process when customers need help and it is offered with a personal touch. Keep reading to learn more about the role of customer service analytics.
Posted: 12 Jun 2018 | Published: 07 Jun 2018
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