EBOOK: IT teams are constantly trying to pinpoint and fix one problem after another, leaving little time for other activities that aim to improve performance and maintain availability. In this e-book, discover 8 ways to save time with AIOps and IT automation.

Posted: 14 Sep 2023 | Published: 13 Sep 2023

WHITE PAPER: As organizations continue to worry about layoffs, budget cuts, and inflation, many are looking for the most effective ways that they can recession-proof their customer experience efforts. Browse this white paper to learn more.

Posted: 12 Sep 2023 | Published: 12 Sep 2023

CASE STUDY: Upgrading your IT service management (ITSM) platform to meet the needs of today’s workplace and changing macroeconomic conditions can be overwhelming, yet immensely valuable. In this e-book, discover the success stories of 5 enterprises that transformed their ITSM strategy using Freshservice.

Posted: 12 Sep 2023 | Published: 12 Sep 2023

EBOOK: University IT teams must juggle the diverse needs of students, faculty and staff all while reducing downtime as much as possible. If you’re just getting started, this e-book offers a list of simple steps and resources you need to get your helpdesk up and running in no time. Download now to learn more.

Posted: 09 Sep 2023 | Published: 09 Sep 2023

EBOOK: Modern campuses require more than just reliable internet. Students are demanding high-quality digital experiences from all campus services, with always-on support teams available. To meet the needs of such a diverse set of users and devices, download this e-book and learn how Freshservice has helped universities across the globe.

Posted: 08 Sep 2023 | Published: 08 Sep 2023

WHITE PAPER: As 83% of today’s businesses report that they have implemented or are planning to implement a customer engagement strategy, it has become crucial for businesses to know the most effective ways to meet their customer’s needs. So, how can this best be done? Browse this white paper to learn more.

Posted: 08 Sep 2023 | Published: 08 Sep 2023

WHITE PAPER: Today, approximately 58% of agents report that they’ve benefited from increased productivity when leveraging a conversational engagement tool because of better workload distribution and case-handling performance. However, many organizations still have their doubts. Browse the guide to learn more.

Posted: 07 Sep 2023 | Published: 07 Sep 2023

PRODUCT OVERVIEW: To combat consistent resolution time struggles amongst universities, Freshservice has designed a one-stop-shop portal used by students, faculty, and staff members to streamline campus-wide service management. Discover the key benefits & features of the ITSM solution in this resource.

Posted: 07 Sep 2023 | Published: 07 Sep 2023

ANALYST REPORT: When organizations modernize, they begin by automating the day-to-day operational tasks that are valuable, but also routine and sometimes monotonous. By removing these tasks, it frees up your top talent to be able to innovate and focus on more strategic parts of the business. Read on to learn more about the benefits of automated workflows.

Posted: 24 Jun 2023 | Published: 24 Jun 2023

ANALYST REPORT: This year’s research from Freshworks tells a bullish story about automated chatbots: IT teams with the help of bots see their average resolution time (ART) drop by a whopping 57.28%. So why are bots so effective at accelerating ticket resolution? Discover why in this summary of Freshservice’s 2023 service management report.

Posted: 21 Jun 2023 | Published: 21 Jun 2023

ANALYST REPORT: Nearly half of the employee or end-user service interactions can be handled solely by AI-powered virtual agent bots, according to new research from Freshdesk. Discover more statistics on virtual agents and their impact on IT service management efforts in these highlights of Freshservice’s latest report.

Posted: 17 Jun 2023 | Published: 17 Jun 2023

ANALYST REPORT: Take a quick look at the recent results of Freshservice’s service management benchmark report, including which channels are most popular amongst employees to get support from their IT teams.

Posted: 15 Jun 2023 | Published: 15 Jun 2023

ANALYST REPORT: In this one-pager, view a quick summary of the main takeaways from the 2023 Freshservice Service Management report, including the 7 key performance indicators of IT service management.

Posted: 13 Jun 2023 | Published: 13 Jun 2023

CASE STUDY: Receiving more than 50,000 tickets annually from students and staff through a legacy IT support tool implemented in 2009, the University of Aberdeen in Scotland knew they needed to make a change. Explore how the school reduced resolution time by 81% thanks to insights from Freshworks Analytics in this case study.

Posted: 10 Jun 2023 | Published: 10 Jun 2023

EGUIDE: Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.

Posted: 12 Jun 2018 | Published: 06 Jun 2018

EGUIDE: Nothing instills customer loyalty as much as being treated like a person. There's an innate note of respect and authenticity that emerges in a process when customers need help and it is offered with a personal touch. Keep reading to learn more about the role of customer service analytics.

Posted: 12 Jun 2018 | Published: 07 Jun 2018