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Freshworks

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Expert Insights CX 2020
sponsored by Freshworks
WHITE PAPER:Freshworks has spoken with experts and practitioners in the customer experience space that can help you win customers – for life. Access this report to discover the top 8 insights that are going to change the way your organization thinks about customer experience and learn how to implement them directly in your organization.
Posted: 12 Mar 2020 | Published: 12 Mar 2020
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The New Rules of Customer Engagement
sponsored by Freshworks
WHITE PAPER:Survey results are in: 69% of consumers have stopped doing business with a brand due to a single bad service experience in the past 12 months. With insight like this, it’s clear that customer engagement is integral to success. Download the survey results here to learn about the findings and how to apply them to your customer experience strategy.
Posted: 11 Mar 2020 | Published: 11 Mar 2020
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6 Customer Service Channels You Need to Support
sponsored by Freshworks
EGUIDE:Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.
Posted: 12 Jun 2018 | Published: 06 Jun 2018
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Customer Service Analytics to Enhance CX
sponsored by Freshworks
EGUIDE:Nothing instills customer loyalty as much as being treated like a person. There's an innate note of respect and authenticity that emerges in a process when customers need help and it is offered with a personal touch. Keep reading to learn more about the role of customer service analytics.
Posted: 12 Jun 2018 | Published: 07 Jun 2018
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