All resources sponsored by:

Freshworks

1 - 25 of 26 Matches
The Total Economic Impact™ Of Freshserviceon IT Service Management
sponsored by Freshworks
RESEARCH CONTENT:This study from Forrester examines the potential ROI organizations may get from adopting Freshservice’s ITSM solution. Open now to discover key findings from the study, including challenges, benefits, an analysis of costs, and more.
Posted: 05 Apr 2021 | Published: 05 Apr 2021
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THE CIO AGENDA
sponsored by Freshworks
RESEARCH CONTENT:In this Hackett Group’s 2021 study on IT transformation, they uncover that those who are further along in their transformation journeys are more successful in meeting business objectives. However, there are many things that stand in the way of that goal, especially compared to 2020 top IT priorities. Open now to learn more.
Posted: 01 Apr 2021 | Published: 01 Apr 2021
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TOPICS:  IT Management

7 Scenarios that Mandate a Relook
sponsored by Freshworks
EBOOK:With more employees working remotely, how can an ITSM budget provide more value? Open up this e-book to check out 7 scenarios where there are opportunities for flipping the switch on your ITSM strategies and getting value back.
Posted: 31 Mar 2021 | Published: 31 Mar 2021
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Insights & predictions of 1500 customer service leaders
sponsored by Freshworks
EBOOK:61% of CX survey respondents reported an increase in overall contact volume—and digital connection is driving this growth. Access this survey to learn how leaders are navigating a changing customer service market, what tools are being turned to as companies address staffing shortfalls, how digital engagement can be improved, and much more.
Posted: 30 Mar 2021 | Published: 31 Dec 2020
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Building a Recession-Proof Contact Center
sponsored by Freshworks
WHITE PAPER:Your contact center should be resilient enough to handle anything that comes your way—especially in times of financial downturns. Luckily, this 12-step guide to maximizing contact centers can help you protect existing revenue, optimize costs, and create operational flexibility. Download the guide here to learn more.
Posted: 29 Mar 2021 | Published: 29 Mar 2021
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Mid-Market Grid® for CRM Software
sponsored by Freshworks
ANALYST REPORT:The Grid® for CRM Software compares the top CRM vendors in the market, voted on by real software users, not analysts. Check out this report to see which products and sellers you should have on your radar as you prepare to make a CRM software investment.
Posted: 15 Mar 2021 | Published: 15 Mar 2021
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Why a Unified CRM is the Key to Sales and Marketing Alignment
sponsored by Freshworks
EBOOK:Check out this eBook to unpack the challenges standing in the way of sales and marketing alignment and discover how a new generation of technology is poised to change everything.
Posted: 15 Mar 2021 | Published: 15 Mar 2021
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To Optimize Marketing/Sales Alignment, Focus First on the Buyers’ Journey
sponsored by Freshworks
WHITE PAPER:Download this white paper, which features research from Forrester, on their Go-To-Customer (GTC) Strategy for aligning marketing and sales, and how it can help you deliver a more connected customer experience
Posted: 11 Mar 2021 | Published: 11 Mar 2021
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TOPICS:  Market Research

Companies with Happy Sales Teams Experience Better Business Outcomes
sponsored by Freshworks
RESEARCH CONTENT:Many executives say they’re dedicated to fostering a sales team that is high-performing and productive. It’s less common to hear about companies striving for a more abstract metric, like a happy sales team. Download this research paper to learn about happiness as a metric, and how it can help you predict sales team performance.
Posted: 11 Mar 2021 | Published: 11 Mar 2021
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TOPICS:  CRM

The State of Sales and Marketing Alignment in 2021
sponsored by Freshworks
WHITE PAPER:Regardless of the technological advancements in recent years, one challenge has persisted: The alignment of sales and marketing teams—or lack thereof. To get a closer look at this notoriously frustrating issue, Freshworks conducted a survey of over 1,200 go-to-market leaders from around the world. Download your copy to review key findings.
Posted: 10 Mar 2021 | Published: 10 Mar 2021
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TOPICS:  Sales

Effective Sales Operations: Are We There Yet?
sponsored by Freshworks
ANALYST REPORT:In an effort to improve customer relationships, businesses have invested in Software-as-a-Service (SaaS) CRM solutions. Freshworks commissioned Forrester Consulting to evaluate the current state of mid-market to large organizations’ SaaS CRM adoption, challenges faced, and future CRM needs. Explore their findings here.
Posted: 08 Mar 2021 | Published: 31 May 2020
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TOPICS:  CRM

Magic Quadrant for IT Service Management Tools
sponsored by Freshworks
RESOURCE:This Magic Quadrant report from Gartner uncovers vendors in the enterprise ITSM markets that can help organizations build up their current and future IT roadmaps.
Posted: 05 Jan 2021 | Published: 06 Oct 2020
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Wake Forest University Leverages the “Forest Plan” of Freshworks to Enhance Campus Service Delivery
sponsored by Freshworks
CASE STUDY:Access this case study to discover the benefits that Freshservice provided Wake Forest University and learn about the future of Freshworks in its ecosystem.
Posted: 23 Sep 2020 | Published: 23 Sep 2020
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Klarna Wows its 80M Customers with Instant Responses and Rapid Resolutions with Freshchat
sponsored by Freshworks
CASE STUDY:Fintech company, Klarna, has a lot of ground to cover, and its legacy chat solution just couldn’t keep up. After searching for a new solution, Klarna decided to implement Freshchat by Freshworks. Learn about their experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.
Posted: 21 Sep 2020 | Published: 21 Sep 2020
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Pearson Refurbishes Their Customer Service and Boosts Email Support with Freshdesk
sponsored by Freshworks
CASE STUDY:Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized they needed to implement a new support solution, like Freshdesk by Freshworks. Learn about their experience using Freshdesk in this case study.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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Freshdesk Helped Bridgestone Set Up an Intuitive Helpdesk
sponsored by Freshworks
CASE STUDY:Jump into this case study to learn how Bridgestone, the world’s largest tire production and distribution company, adopted a customer service helpdesk tool to integrate disparate lines of communication, ease the role of service agents, and increase productivity.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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The surprising links between sales happiness, performance and technology
sponsored by Freshworks
WHITE PAPER:A recent study underwritten by Freshworks and Harvard Business Review Analytic Services found that the sales executives who rate their workforces as “Very Happy” also report the highest annual sales growth over the last 2 years. Explore more results from their research and happiness’ true effect on sales team performance in this white paper.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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How to deliver a Service Catalog that your customers will “actually” use
sponsored by Freshworks
WHITE PAPER:Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation
sponsored by Freshworks
PRESS RELEASE:Freshsales, a cloud-based sales CRM software, was recently recognized in the Gartner Magic Quadrant for Sales Force Automtion. Learn about the next generation of CRM—read more about Freshsales here.
Posted: 02 Jul 2020 | Published: 17 Jul 2019
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TOPICS:  CRM | CRM Software

Education CRM Software
sponsored by Freshworks
RESOURCE:To nurture interested students visiting your website, your team needs a CRM made specifically for education to engage and encourage the student as much as possible. Learn how Freshsales, an education CRM, unites platforms, sales cycles, and students alike in this article.
Posted: 02 Jul 2020 | Published: 02 Jul 2020
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Why medical institutions need a healthcare CRM
sponsored by Freshworks
WHITE PAPER:To effectively manage both patients and schedules, healthcare organizations are seeking out CRM tools that are specifically catered to them. In this article, learn about a CRM tool that’s not only HIPAA compliant, but pulls together every appointment, email, bill, and any other relevant patient data into one integrated point.
Posted: 01 Jul 2020 | Published: 01 Jul 2020
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How Bluekore saved 40% of its costs with Freshsales’ built-in features
sponsored by Freshworks
CASE STUDY:For small businesses, aligning sales processes and training sales reps are business imperatives from the get-go. To take it one step further, small businesses are using sales CRM tools to shorten sales cycles, cut costs, and integrate sales, support, and messaging. Learn which CRM tools are at the forefront in this article.
Posted: 01 Jul 2020 | Published: 01 Jul 2020
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From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY:Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020
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Effective Sales Operations: Are We There Yet?
sponsored by Freshworks
WHITE PAPER:Access this white paper to learn the results of Forrester’s findings which includes barriers to SaaS CRM adoption, key challenges when using current SaaS CRM solutions, and 3 recommendations to successfully leverage SaaS CRM to achieve more effective sales operations and greater business benefits.
Posted: 10 Jun 2020 | Published: 10 Jun 2020
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6 Customer Service Channels You Need to Support
sponsored by Freshworks
EGUIDE:Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.
Posted: 12 Jun 2018 | Published: 06 Jun 2018
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