All resources sponsored by:

Freshworks

1 - 25 of 26 Matches
Magic Quadrant for IT Service Management Tools
sponsored by Freshworks
RESOURCE:This Magic Quadrant report from Gartner uncovers vendors in the enterprise ITSM markets that can help organizations build up their current and future IT roadmaps.
Posted: 05 Jan 2021 | Published: 06 Oct 2020
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The New CX Mandate: Insights & predictions of 1500 customer service leaders
sponsored by Freshworks
WHITE PAPER:Check out these survey results from 1,500 customer service leaders throughout the duration of the pandemic, and learn what’s being done to manage customer expectations and speed problem resolution in the coming year.
Posted: 01 Dec 2020 | Published: 01 Dec 2020
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Stories of IT Transformation
sponsored by Freshworks
CASE STUDY:In the second installment of “Stores of IT Transformation,” freshworks dives into the journeys of 4 companies throughout the pandemic, including Vice Media Group, Fiverr, Eastern Washington University, and Katz Media Group. See what you can learn from each journey here.
Posted: 06 Nov 2020 | Published: 06 Nov 2020
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TOPICS:  IT Management

IT Service Desks: The Real Cost of Ownership
sponsored by Freshworks
WHITE PAPER:The ROI of an IT service desk can either drown your organization in costs or become a great value-add. In this whitepaper, discover how a modern solution is a better investment than a legacy solution.
Posted: 05 Nov 2020 | Published: 05 Nov 2020
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The omnichannel customer service platform to win customers-for-life
sponsored by Freshworks
WHITE PAPER:Freshworks Support 360˚ is a modern customer service platform that helps you deliver seamless, cross-channel customer service. Learn about the solution and its capabilities in this white paper
Posted: 30 Oct 2020 | Published: 30 Oct 2020
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A to Z of new ITSM tool Implementation
sponsored by Freshworks
EBOOK:This 30-page eBook explores the “A to Z” of ITSM software implementation, with actionable tips on: selecting your new tool, developing a relationship with your ITSM vendor, communicating & documenting your plan, and more. Grab your copy to get started.
Posted: 29 Oct 2020 | Published: 29 Oct 2020
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Field Services Management with Freshdesk
sponsored by Freshworks
DATA SHEET:Download this data sheet to learn about Freshdesk’s field service management software, and how it can help you unify field and customer service on one platform for the best CX.
Posted: 29 Oct 2020 | Published: 29 Oct 2020
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Signs you need to re-evaluate your IT service delivery
sponsored by Freshworks
WHITE PAPER:As IT increasingly permeates business, the role of the service desk is also expanding. Modern CIOs are rethinking their ITSM strategies from an ROI, payback and value perspective. Explore 5 signs that you need to re-evaluate your IT service delivery in this white paper.
Posted: 28 Oct 2020 | Published: 28 Oct 2020
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IT for Higher Education: Graduating from connected to smart
sponsored by Freshworks
WHITE PAPER:Download this white paper to learn how you can get started deploying an IT service desk, and explore benefits like increased productivity, improved daily student life, and more.
Posted: 28 Oct 2020 | Published: 28 Oct 2020
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A Buyer’s Guide to Evaluating Field Service Management Software
sponsored by Freshworks
WHITE PAPER:The risk of investing time and resources into a platform that doesn’t cater to your business needs is massive—that’s why choosing the right field service management (FSM) software is critical. Explore this buyer’s guide to evaluating field service management software so that you can be confident in your FSM choice.
Posted: 27 Oct 2020 | Published: 27 Oct 2020
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Forrester Study: The Total Economic Impact™ of Freshdesk
sponsored by Freshworks
ANALYST REPORT:In this exclusive Forrester Consulting report, Forrester examined the potential ROI of Freshdesk. Freshdesk, the popular customer service platform, was found to have a massive 462% 3-year ROI, with a fast time to value—just less than 3 months. Get the details in the full Forrester report, available for download here.
Posted: 27 Oct 2020 | Published: 27 Oct 2020
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Wake Forest University Leverages the “Forest Plan” of Freshworks to Enhance Campus Service Delivery
sponsored by Freshworks
CASE STUDY:Access this case study to discover the benefits that Freshservice provided Wake Forest University and learn about the future of Freshworks in its ecosystem.
Posted: 23 Sep 2020 | Published: 23 Sep 2020
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Klarna Wows its 80M Customers with Instant Responses and Rapid Resolutions with Freshchat
sponsored by Freshworks
CASE STUDY:Fintech company, Klarna, has a lot of ground to cover, and its legacy chat solution just couldn’t keep up. After searching for a new solution, Klarna decided to implement Freshchat by Freshworks. Learn about their experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.
Posted: 21 Sep 2020 | Published: 21 Sep 2020
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Pearson Refurbishes Their Customer Service and Boosts Email Support with Freshdesk
sponsored by Freshworks
CASE STUDY:Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized they needed to implement a new support solution, like Freshdesk by Freshworks. Learn about their experience using Freshdesk in this case study.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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Freshdesk Helped Bridgestone Set Up an Intuitive Helpdesk
sponsored by Freshworks
CASE STUDY:Jump into this case study to learn how Bridgestone, the world’s largest tire production and distribution company, adopted a customer service helpdesk tool to integrate disparate lines of communication, ease the role of service agents, and increase productivity.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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The surprising links between sales happiness, performance and technology
sponsored by Freshworks
WHITE PAPER:A recent study underwritten by Freshworks and Harvard Business Review Analytic Services found that the sales executives who rate their workforces as “Very Happy” also report the highest annual sales growth over the last 2 years. Explore more results from their research and happiness’ true effect on sales team performance in this white paper.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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How to deliver a Service Catalog that your customers will “actually” use
sponsored by Freshworks
WHITE PAPER:Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation
sponsored by Freshworks
PRESS RELEASE:Freshsales, a cloud-based sales CRM software, was recently recognized in the Gartner Magic Quadrant for Sales Force Automtion. Learn about the next generation of CRM—read more about Freshsales here.
Posted: 02 Jul 2020 | Published: 17 Jul 2019
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TOPICS:  CRM | CRM Software

Education CRM Software
sponsored by Freshworks
RESOURCE:To nurture interested students visiting your website, your team needs a CRM made specifically for education to engage and encourage the student as much as possible. Learn how Freshsales, an education CRM, unites platforms, sales cycles, and students alike in this article.
Posted: 02 Jul 2020 | Published: 02 Jul 2020
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Why medical institutions need a healthcare CRM
sponsored by Freshworks
WHITE PAPER:To effectively manage both patients and schedules, healthcare organizations are seeking out CRM tools that are specifically catered to them. In this article, learn about a CRM tool that’s not only HIPAA compliant, but pulls together every appointment, email, bill, and any other relevant patient data into one integrated point.
Posted: 01 Jul 2020 | Published: 01 Jul 2020
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How Bluekore saved 40% of its costs with Freshsales’ built-in features
sponsored by Freshworks
CASE STUDY:For small businesses, aligning sales processes and training sales reps are business imperatives from the get-go. To take it one step further, small businesses are using sales CRM tools to shorten sales cycles, cut costs, and integrate sales, support, and messaging. Learn which CRM tools are at the forefront in this article.
Posted: 01 Jul 2020 | Published: 01 Jul 2020
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From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY:Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020
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Effective Sales Operations: Are We There Yet?
sponsored by Freshworks
WHITE PAPER:Access this white paper to learn the results of Forrester’s findings which includes barriers to SaaS CRM adoption, key challenges when using current SaaS CRM solutions, and 3 recommendations to successfully leverage SaaS CRM to achieve more effective sales operations and greater business benefits.
Posted: 10 Jun 2020 | Published: 10 Jun 2020
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Power up your support with the Ultimate Customer Service Software
sponsored by Freshworks
DATA SHEET:Open this datasheet to learn about a customer service software that can help you do exactly that and deliver seamless, cross-channel customer service.
Posted: 09 Apr 2020 | Published: 09 Apr 2020
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6 Customer Service Channels You Need to Support
sponsored by Freshworks
EGUIDE:Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.
Posted: 12 Jun 2018 | Published: 06 Jun 2018
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