WHITE PAPER:Automation is here to stay—and the most successful companies going forward will be combining this machine automation with the human intellect of its existing workforce. Read this white paper to learn you can embrace AI and RPA technologies to bring your customer experience (CX) into the future.
EGUIDE:Customer service agents set the tone for a customer's interactions with a company. In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts.
EGUIDE:Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players.
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