All resources sponsored by:

NICE Systems, Ltd

7 Matches
A 3-Step Approach for Shifting Your Contact Center into High Gear
sponsored by NICE Systems, Ltd
EBOOK:In this e-book, discover 3 steps proven to elevate your contact center strategy. Learn why traditional methods are no longer sufficient in maintaining the efficiency of your contact center, and explore how predictive behavioral routing can help your organization justify investments in more progressive technology, including AI and analytics.
Posted: 21 May 2019 | Published: 21 May 2019
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5 Things to Consider Before You Invest in Predictive Behavioral Routing
sponsored by NICE Systems, Ltd
EBOOK:In this e-book, explore the benefits of predictive behavioral routing for the contact center. Review 5 questions to ask your potential predictive behavioral routing provider, and learn about the key technological features of a successful predictive behavior routing software.
Posted: 21 May 2019 | Published: 21 May 2019
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Outsmarting Contact Centre Fraudsters with Supercharged Voice Biometrics
sponsored by NICE Systems, Ltd
WHITE PAPER:Inside, learn how to protect your contact center from fraud. Explore the value of machine learning in the contact center, and discover the exponential efficiencies of voice biometrics in fraud prevention.
Posted: 14 May 2019 | Published: 30 Nov 2018
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Contact Center Compliance Survey
sponsored by NICE Systems, Ltd
RESEARCH CONTENT:In this research survey, discover the challenges and priorities of 300 IT and compliance professionals from the US and UK. Review why 99% of all respondents admit their organization could improve their compliance tools and software, and explore how to implement better processes and improve privacy within your organization.
Posted: 14 May 2019 | Published: 14 May 2019
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4 Ways to Win Over Any Customer
sponsored by NICE Systems, Ltd
WHITE PAPER:In this white paper, discover 4 primary personality styles customer service agents can expect to interact with on a daily basis. Learn how meet each of their personality needs, and explore how predicative behavioral routing can help your customer service team deliver better, faster customer experiences.
Posted: 13 May 2019 | Published: 13 May 2019
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Top 7 Contact Center Dos & Don'ts
sponsored by NICE Systems, Ltd
EGUIDE:Customer service agents set the tone for a customer's interactions with a company. In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts.
Posted: 31 Aug 2017 | Published: 30 Aug 2017
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Boost Contact Center Service (Without Adding Agents)
sponsored by NICE Systems, Ltd
EGUIDE:Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players.
Posted: 31 Aug 2017 | Published: 30 Aug 2017
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