All resources sponsored by:

NICE

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7 Steps to Awesome
sponsored by NICE
WHITE PAPER:The truth is that robotic process automation (RPA) can likely take care of the less engaging tasks in your workflow, freeing up your human workers for more strategic opportunities—read this white paper to find out more.
Posted: 24 Oct 2019 | Published: 24 Oct 2019
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Diversity in the Digital Workplace
sponsored by NICE
WHITE PAPER:Automation is here to stay—and the most successful companies going forward will be combining this machine automation with the human intellect of its existing workforce. Read this white paper to learn you can embrace AI and RPA technologies to bring your customer experience (CX) into the future.
Posted: 02 Oct 2019 | Published: 02 Oct 2019
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Top 7 Contact Center Dos & Don'ts
sponsored by NICE
EGUIDE:Customer service agents set the tone for a customer's interactions with a company. In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts.
Posted: 31 Aug 2017 | Published: 30 Aug 2017
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Boost Contact Center Service (Without Adding Agents)
sponsored by NICE
EGUIDE:Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players.
Posted: 31 Aug 2017 | Published: 30 Aug 2017
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