All resources sponsored by:

NICE Systems, Inc

6 Matches
Customer Experience Analytics Report: Key Challenges, Results, & Potential ROI
sponsored by NICE Systems, Inc
ANALYST REPORT:Uncover key challenges, results, and potential ROI of deploying a customer journey analytics platform, according to this Forrester Total Economic Impact report.
Posted: 10 Oct 2018 | Published: 10 Oct 2018
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Vendor Comparison: 11 AI-Fueled Speech Analytics Solutions
sponsored by NICE Systems, Inc
RESEARCH CONTENT:As AI becomes more popular, vendors are struggling to figure out how to best leverage the new tech beyond transcription, and the degree to which vendors integrate AI varies dramatically. Download this comparison of 11 AI-fueled speech analytics platforms to find out which product can best fit your business's needs.
Posted: 17 Aug 2018 | Published: 22 Jun 2018
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Nexidia Analytics Solution Brief
sponsored by NICE Systems, Inc
RESEARCH CONTENT:Take a look at this solution brief to learn how analyzing and correlating all levels of customer engagement can add value and context to each interaction, allowing for a granular understanding of every element of the journey.
Posted: 13 Jul 2018 | Published: 13 Jul 2018
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8 Ways to Become Analytical by Nature
sponsored by NICE Systems, Inc
RESOURCE:To fully reap the rewards of analytics, businesses should become analytical by nature. In this resource, discover 8 ways to make analytics a part of your company culture and reap the positive results of having an analytical business nature.
Posted: 12 Jul 2018 | Published: 12 Jul 2018
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Top 7 Contact Center Dos & Don'ts
sponsored by NICE Systems, Inc
EGUIDE:Customer service agents set the tone for a customer's interactions with a company. In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts.
Posted: 31 Aug 2017 | Published: 30 Aug 2017
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Boost Contact Center Service (Without Adding Agents)
sponsored by NICE Systems, Inc
EGUIDE:Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players.
Posted: 31 Aug 2017 | Published: 30 Aug 2017
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