Experts reveal what's next for contact centers
Let's Chat: 4 Limitations of Automated Agents in the Contact Center
After interactive voice response (IVR), chatbots are a promising next phase in convenient customer service. Though artificially intelligent, these automated agents are limited when it comes to complex inquiries and channel pivots.
It is critical for organizations to build supportive processes to ensure a fluid, positive customer experience.
In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center.