Using Social to Improve Customer Experience
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.
Posted: 18 Dec 2012 | Published: 31 Oct 2011
|
|
|
Customer Experiences that Engage and Convert
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
A 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today. Read this paper to learn what 4 components are crucial to delivering a consistent customer experience and uncover strategies for integrating them into your business's customer service and support processes.
Posted: 18 Dec 2012 | Published: 29 Feb 2012
|
|
|
Building Value in the Market for Managed Services
sponsored by N-able Technologies
WHITE PAPER:
This research-backed independent study unveils the current market dynamics driving MSP adoption, the benefits and challenges of being an MSP, and how solutions from N-able can help you be the best MSP possible.
Posted: 17 Dec 2012 | Published: 17 Dec 2012
|
|
|
The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.
Posted: 17 Dec 2012 | Published: 17 Dec 2012
|
|
|
Deliver Extraordinary Customer Service
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Exceptional customer service starts with providing a great customer experience – but meeting the demands and expectations of today's consumers is harder than ever before. Read on to learn how the right customer relationship management technology can help and learn 6 practical ways to significantly enhance your customer service strategies.
Posted: 17 Dec 2012 | Published: 17 Dec 2012
|
|
|
Customer Experience: Empowering People. Powering Brands.
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.
Posted: 14 Dec 2012 | Published: 14 Dec 2012
|
|
|
5 Ways to Optimize Your Workforce
sponsored by Aspect
WHITE PAPER:
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.
Posted: 14 Dec 2012 | Published: 14 Dec 2012
|
|
|
Deploying Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This white paper offers best practices for successfully deploying and implementing cloud technology into your customer experience management strategy. Access tips for advancing through the four phases in the cloud deployment process from implementation to transformation.
Posted: 13 Dec 2012 | Published: 30 Nov 2012
|
|
|
Customer Experience for Service: Oracle Commerce Solutions
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Phenomenal customer service has never been more critical. A 2011 CEI report shows that 89% of customers will stop doing business with a company after a single bad experience. Inside this resource, learn more about the role of customer service in delivering a great customer experience and find out what strategies market leaders are using.
Posted: 13 Dec 2012 | Published: 13 Dec 2012
|
|
|
Customer Experience for Marketing: Oracle Commerce Solutions
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Today, customers hold the buying power – not marketing. In fact, research shows that 73% of customers will be loyal to brands that deliver a great customer experience. Read this paper to discover how the customer experience is driving business value and learn the 3 key principles of delivering an exceptional experience.
Posted: 13 Dec 2012 | Published: 13 Dec 2012
|
|
|
Customer Experience for Commerce: Oracle Commerce Solutions
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This exclusive resource explores the factors influencing the changing commerce landscape, including the impact mobility and social networking are having on the customer experience, and outlines technology tools from Oracle designed to help you optimize your customer experience management strategies.
Posted: 12 Dec 2012 | Published: 12 Dec 2012
|
|
|
Why Customer ‘Satisfaction’ is No Longer Good Enough
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This white paper presents the findings of a survey by Oracle to see how European shoppers currently feel about their experiences with businesses. It reveals consumer preferences in terms of communicating with brands, issue resolution, the impact of poor customer service and what makes the ideal customer experience (CX).
Posted: 11 Dec 2012 | Published: 27 Nov 2012
|
|
|
Seven Power Lessons for Customer Experience Leaders
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Delivering a stellar customer experience can mean the difference between remaining competitive and going out of business in today's hyper-competitive, hyper-connected business world. Read this paper to learn 7 ways to improve your customer experience management (CEM) strategy and how to avoid common CEM pitfalls.
Posted: 11 Dec 2012 | Published: 01 Sep 2012
|
|
|
Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.
Posted: 11 Dec 2012 | Published: 01 Mar 2012
|
|
|
Deliver Extraordinary Customer Experience
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Exceptional customer service can be a major differentiator in today's market. However, with more communication channels than ever before, devising an effective strategy can be difficult. Inside this paper learn 6 tips for achieving stellar customer service and find out how the right CRM tool can help set you apart from the competition.
Posted: 10 Dec 2012 | Published: 10 Dec 2012
|
|
|
The MSP Report Advantage
sponsored by N-able Technologies
WHITE PAPER:
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor."
Posted: 06 Dec 2012 | Published: 06 Dec 2012
|
|
|
Single Customer View Guide
sponsored by QAS
WHITE PAPER:
This white paper explains why businesses in all sectors need SCV because it gives a true view of customers and allows you to offer them products and services they're more likely to want.
Posted: 27 Nov 2012 | Published: 27 Nov 2012
|
|
|
Delivering a Superior Customer Experience
sponsored by Avaya
WHITE PAPER:
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.
Posted: 06 Nov 2012 | Published: 30 Apr 2012
|
|
|
How Mobile Devices are Driving Innovations in Contact Centers
sponsored by Avaya
WHITE PAPER:
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.
Posted: 29 Oct 2012 | Published: 29 Oct 2012
|
|
|
Bringing Social Media Interactions into the Contact Center
sponsored by Avaya
WHITE PAPER:
Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.
Posted: 25 Oct 2012 | Published: 31 Dec 2011
|
|
|
Deliver Extraordinary Customer Experience
sponsored by Oracle Corporation
WHITE PAPER:
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.
Posted: 11 Oct 2012 | Published: 11 Oct 2012
|
|
|
Best Practices in the Call Center: A Customer Touch-Point Methodology
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Posted: 10 Oct 2012 | Published: 10 Oct 2012
|
|
|
Agile , Secure, Reliable: World-Class Customer Service in the Cloud
sponsored by Oracle Corporation
WHITE PAPER:
Businesses looking to reduce the costs of customer service should look to the cloud. A recent Frost and Sullivan study found that cloud-based contact centers can reduce TCO by 77% in the first year vs. on-premise systems. Read on to learn about a cloud-based customer service platform and the benefits it can provide your business.
Posted: 18 Sep 2012 | Published: 01 Sep 2012
|
|
|
Benchmarking in the contact center: Tips for managing what you measure
sponsored by Avaya
WHITE PAPER:
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010
|
|
|
Is Social Media Transforming Your Business?
sponsored by Oracle Corporation
WHITE PAPER:
It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.
Posted: 13 Sep 2012 | Published: 01 Mar 2012
|
|
