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Customer Service

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ALSO CALLED: IT Customer Support, Customer Support
DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004.  … 
Definition continues below.
Customer ServiceWhite Papers (View All Report Types)
1 - 25 of 387 Matches Previous Page  | Next Page
Cincinnati Zoo Transforms Customer Experience and Boosts Profits
sponsored by Avnet
WHITE PAPER: Find out how business analytics helped the Cincinnati Zoo improve their customer experience.
Posted: 16 Dec 2014 | Published: 31 Mar 2012

Avnet

Is Your Website Up to Par?
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Find out if your website is up to the standards of today's demanding customers
Posted: 15 Dec 2014 | Published: 15 Dec 2014

Oracle Corporation UK Ltd

How Your Company's Actions Impact Customer Behaviors
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Learn how your company's actions impact customer behaviors.
Posted: 12 Dec 2014 | Published: 12 Dec 2014

Oracle Corporation UK Ltd

Get a Better View of Customer Behaviors
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Find out how more modern measures can give you a better view of customer and employee behaviors.
Posted: 11 Dec 2014 | Published: 11 Dec 2014

Oracle Corporation UK Ltd

10 Strategies for Enhanced Web Self Service
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Learn how your organization can solve more customer issues via self-service, and uncover 10 strategies for enhanced web self-service.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

Oracle Corporation UK Ltd

Secrets to Better Engage the Mobile Consumer: The Role of Push Notifications
sponsored by IBM
WHITE PAPER: Find out how you can maximize CEM program results by delivering targeted push notifications to customers' mobile devices.
Posted: 05 Dec 2014 | Published: 14 Aug 2014

IBM

Managed Service Provider Model is Dead
sponsored by Vembu Technologies
WHITE PAPER: Access this whitepaper to find out how MSPs can combine their in house expertise with the customer environment to assist with migrating, deploying, configuring, integrating and monitoring cloud service offerings.
Posted: 03 Dec 2014 | Published: 03 Dec 2014

Vembu Technologies

5 Ways to Get Started with Big Data
sponsored by IBM
WHITE PAPER: Uncover the top 5 use cases that can be your first step into utilizing big data effectively.
Posted: 03 Dec 2014 | Published: 30 Jun 2014

IBM

IT and Executive Perspective on ITaaS
sponsored by EMC
WHITE PAPER: This white paper details a survey that compares two competing perspectives on various IT topics.
Posted: 01 Dec 2014 | Published: 01 Dec 2014

EMC

Big Data is Key to Responding to Customer Needs Instantly
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out how a leading big data technology extracts vital information from a network and correlates it with more static information about the subscriber, so you can provide a better customer experience.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

Hewlett-Packard Company

The Key to Unlocking What Your Customers Really Want
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out how the adoption of analytics can help companies better understand what their customers want, and promote upsell on new services.
Posted: 25 Nov 2014 | Published: 25 Nov 2014

Hewlett-Packard Company

Tailored Solutions to Fit Any Size Business: NEC Contact Center Solutions
sponsored by NEC
WHITE PAPER: Find out how you can ensure an exceptional customer experience when you deploy a cloud-based contact center solution.
Posted: 19 Nov 2014 | Published: 31 Dec 2013

NEC

Empower Your Business: Microsoft Dynamics CRM
sponsored by NEC
WHITE PAPER: Uncover a complete list of benefits you can gain from a streamlined, simple and effective approach to CRM.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

NEC

An Exceptional Customer Experience Platform in the Cloud
sponsored by NEC
WHITE PAPER: Find out which industry-leading vendor has the cloud-enabled customer experience solution needed to achieve countless benefits, including improved customer satisfaction.
Posted: 18 Nov 2014 | Published: 31 Dec 2013

NEC

Marketing Strategies for Highly Personalized Online Experiences
sponsored by Infor
WHITE PAPER: Find out why everyone is talking about personalization and uncover 5 strategies to achieve personalized online experiences.
Posted: 14 Nov 2014 | Published: 14 Nov 2014

Infor

Banks Thrive on Customizable, End-to-End Workflows for Improved Customer Experience
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access the following white paper to uncover how end-to-end information workflows can improve virtually every aspect of the customer experience, protect valuable information, streamline operations, and more.
Posted: 14 Nov 2014 | Published: 30 Nov 2012

Hewlett-Packard Limited

Are the Lights Still On? Meeting the Omni-Channel Marketing Challenge
sponsored by Infor
WHITE PAPER: Learn how an omni-channel marketing strategy can help you deliver an exceptional customer experience at all times.
Posted: 13 Nov 2014 | Published: 13 Nov 2014

Infor

Retail Branch Networks: The Keystone to Bank-Customer Relationships
sponsored by Hewlett-Packard Limited
WHITE PAPER: Uncover best practices for working within retail branch banking environments so you can ensure a great customer experience.
Posted: 12 Nov 2014 | Published: 31 Oct 2012

Hewlett-Packard Limited

How Banks Can Exceed Customer Expectations
sponsored by Hewlett-Packard Limited
WHITE PAPER: Find out how an end-to-end information workflow solution specifically designed for banking can help you exceed customer expectations.
Posted: 11 Nov 2014 | Published: 31 Mar 2014

Hewlett-Packard Limited

Banks Must Reinvent the Customer Experience to Meet New Demands
sponsored by Hewlett-Packard Limited
WHITE PAPER: Find out how to give your bank a makeover that will accommodate the most recent customer demands.
Posted: 10 Nov 2014 | Published: 31 Mar 2014

Hewlett-Packard Limited

5 Tips to Immediately Improve Customer Service KPIs
sponsored by Genesys
WHITE PAPER: Download this tip sheet and see 5 things you can do now to improve efficiency, reduce response times and increase sales conversions for your contact center.
Posted: 04 Nov 2014 | Published: 04 Nov 2014

Genesys

The Shift to Digital Recurring Revenue
sponsored by Zuora, Inc
WHITE PAPER: Find out about the pros and cons of implementing a digital delivery model, as well as how it can improve your customer experience.
Posted: 31 Oct 2014 | Published: 31 Oct 2014

Zuora, Inc

Supply on Demand: Adapting to Change in Consumption and Delivery Models
sponsored by Zuora, Inc
WHITE PAPER: Uncover a complete list of results from a recent survey that dives deep into how businesses are responding new demands from customers.
Posted: 31 Oct 2014 | Published: 31 Dec 2013

Zuora, Inc

9 Keys to Building a Successful Subscription Business
sponsored by Zuora, Inc
WHITE PAPER: Find out how a shift to the subscription economy can help you build lasting customer relationships and improve revenue.
Posted: 29 Oct 2014 | Published: 29 Oct 2014

Zuora, Inc

The Hidden Secret to Great Customer Experience
sponsored by Genesys
WHITE PAPER: This white paper shows you how to turn these touchpoints, which too often negatively impact CX, into your competitive advantage. Learn the secrets of managing the entire customer journey and you'll be able to increase efficiency and boost your customer scores.
Posted: 27 Oct 2014 | Published: 27 Oct 2014

Genesys
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CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.

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