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Business of Information Technology >
Business Processes >
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ALSO CALLED:
IT Customer Support,
Customer Support
DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004.
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Definition continues below.
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Customer Service IT Downloads
(View All Report Types)
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2 Matches
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IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile
sponsored by LogMeIn, Inc.
TRIAL SOFTWARE:
Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices.
Posted: 27 Jan 2012 | Premiered: 27 Jan 2012
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Global Instant Remote Support for Multi-Agent Teams
sponsored by NTR Global
TRIAL SOFTWARE:
Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.
Posted: 17 Nov 2011 | Premiered: 17 Nov 2011
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CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support. |
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