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Customer Service

ALSO CALLED: IT Customer Support and Customer Support
DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.

According  … 
Definition continues below.



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SAVO Never Sell Alone™
sponsored by SAVO Group
SOFTWARE DEMO: Savo has been helping companies big and small across all industries to have better conversation between sellers and buyers.
Posted: 29 Sep 2008 | Published: 27 Sep 2008
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N-central Express
sponsored by N-able Technologies
TRIAL SOFTWARE: Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
Posted: 25 Sep 2008 | Published: 25 Sep 2008
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Microsoft Dynamics CRM Online ® Offer
sponsored by Microsoft
TRIAL SOFTWARE: Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
Posted: 30 May 2008 | Published: 01 May 2008
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MapXtreme Java v4.8.1
sponsored by MapInfo Corporation
TRIAL SOFTWARE: This IT Download, MapXtreme Java v4.8.1 uses mapping and location-based decision and analysis support systems to make better strategic decisions.
Posted: 10 Mar 2008 | Published: 10 Mar 2008
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CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.

According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.
Customer Service definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary



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