Seven Trends Driving Effectiveness in the Contact Center

Seven Trends Driving Effectiveness in the Contact Center

Cover

Customers want to use social media, video, instant messaging and more to contact you. Without losing the real-time interaction of a phone call, they want to connect on their preferred channel at any time of day. Read the new research in Seven Trends Driving Effectiveness in the Contact Center.

Vendor:
Avaya
Posted:
31 May 2013
Published:
30 Apr 2013
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English
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