sponsored by Avaya
Posted:  31 May 2013
Published:  30 Apr 2013
Format:  PDF
Length:  11  Page(s)
Type:  White Paper
Language:  English

Customers want to use social media, video, instant messaging and more to contact you. Without losing the real-time interaction of a phone call, they want to connect on their preferred channel at any time of day. Read the new research in Seven Trends Driving Effectiveness in the Contact Center.

Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM | CRM Analytics | CRM Best Practices | Customer Service | Social Computing | Web 2.0

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