For some reason or another, although contact centres admitted to needing a single system to handle multiple channels for better customer experience delivery, only a small percentage of them have actually gone and made the switch from their current systems. What's the hold up?
To uncover why, a business case study was conducted to examine some of the UK's leading contact centers and compare the results between those who had implemented a streamlined multi-channel communication system and those who hadn't. Click now to discover how current users are experiencing benefits that overshadow the seen barriers by those who have yet to apply this solution.
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