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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
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Drowning in Data Management Complexity? Eliminate IT and Storage Inefficiencies
sponsored by Commvault
WHITE PAPER: Discover in this white paper how to lessen complexity, reduce risk, and effectively harness IT resources in your Big Data and database environments. Read on to achieve strategic gains in productivity and backup with expert advice.
Posted: 29 Apr 2016 | Published: 29 Apr 2016

Commvault

Optimized Backup and Recovery for VMware Environments
sponsored by Sempre Technologies Ltd
WHITE PAPER: Discover in this white paper how to unify and optimize your VMware data protection by way of client-side deduplication that accelerates virtualization and backup for your VMware environment. Read on to reduce daily impact on virtual and physical infrastructure by up to 99%.
Posted: 05 Apr 2016 | Published: 05 Apr 2016

Sempre Technologies Ltd

8 Practical Tips for a Smarter Cloud Strategy
sponsored by Proact IT UK
WHITE PAPER: This white paper reveals practical advice to strengthen your cloud strategy. Access now to unveil 8 tips for cloud success.
Posted: 05 Apr 2016 | Published: 05 Apr 2016

Proact IT UK

How to Build an Unstoppable Enterprise
sponsored by PEER 1
RESOURCE: Read this resource to discover a suite of solutions proven to manage and secure your IT assets, and will help you foster powerful connections with your customers with services that provide unstoppable uptime with 100% SLA, and more.
Posted: 05 Apr 2016 | Published: 05 Apr 2016

PEER 1

8 Tips to Stay Ahead of the Top 2016 Data Protection Trends
sponsored by Veritas
WHITE PAPER: This white paper offers 8 tips to staying on top of the 2016 data protection trends and solving data management challenges. Read on to learn how your enterprise can maximize the value of your data protection investment, meet more demanding SLAs, simplify management across your IT environment, and reduce costs.
Posted: 29 Feb 2016 | Published: 31 Jan 2016

Veritas

A Performance-Centric Approach to Mainframe Cost Optimization
sponsored by Global Technology Solutions Group
WHITE PAPER: When Global Technology Solutions Group, a company who spends a lot of time on the mainframe, was asked how to run it more efficiently from a cost perspective, they responded with their own approach. This white paper takes a brief look at that approach and its three key areas – hardware, software, and personnel.
Posted: 18 Feb 2016 | Published: 18 Feb 2016

Global Technology Solutions Group

SaaS CRM Best Practices
sponsored by Microsoft
EGUIDE: This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.
Posted: 03 Feb 2016 | Published: 01 Feb 2016

Microsoft

Operation Nexterday
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

ComputerWeekly.com

8 Tips to Stay Ahead of the Top 2016 Data Protection Trends
sponsored by Veritas
WHITE PAPER: This white paper offers 8 tips to staying on top of the 2016 data protection trends and solving data management challenges. Read on to learn how your enterprise can maximize the value of your data protection investment, meet more demanding SLAs, simplify management across your IT environment, and reduce costs.
Posted: 22 Jan 2016 | Published: 22 Jan 2016

Veritas

Assessing the Benefits of Application Delivery Optimization: An Expert E-Guide
sponsored by Citrix
EGUIDE: In this expert e-guide, you will discover how to meet your service-level agreements by optimizing your application delivery processes. Access this exclusive guide to improve throughput by preventing numerous round trips and multiplex multiple connections, and accelerate your app delivery to meet SLAs.
Posted: 14 Jan 2016 | Published: 14 Jan 2016

Citrix

Southwest Bank Makes Business More Efficient With Customized Apps
sponsored by K2
WHITE PAPER: In this white paper, learn how Southwest Bank leveraged custom automated workflow and digital form processes to meet their specific needs. Explore the benefits they experienced as a result, including: elimination of blind spots around document management, SLA document approval process cut down from over a week to 2 hours, and more.
Posted: 21 Dec 2015 | Published: 21 Dec 2015

K2

Take Back Control with Centralized Cloud Management
sponsored by Dimension Data
WHITE PAPER: This expert white paper examines how IT can help organizations take back control of the cloud by aggregating multiple cloud solutions and centralizing cloud management.
Posted: 10 Jul 2015 | Published: 10 Jul 2015

Dimension Data

Software-Defined Storage: What it Means for the IT Practitioner
sponsored by VMware, Inc.
WHITE PAPER: This white paper introduces Software-Defined Storage, a new approach to storage that enables a fundamentally more efficient operational model that fits in with our virtualized world.
Posted: 26 Mar 2015 | Published: 31 Jan 2015

VMware, Inc.

5 Ways to Differentiate Your Cloud and Managed Hosting Services
sponsored by SolidFire
WHITE PAPER: In this resource, you'll discover the secret to achieving differentiated cloud and managed hosting services in the marketplace. Access this white paper now to find out how you can take advantage of SLAs to help you stand out and meet performance needs.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

SolidFire

A Computer Weekly buyer’s guide to hybrid cloud
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Computer Weekly looks at how to find the best hybrid cloud provider for your organisation, the impact of hybrid cloud on the infrastructure manager and how Microsoft is catching up with the cloud market with Azure.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

ComputerWeekly.com

How to Negotiate Your Cloud Contracts Like a Pro
sponsored by SearchCIO.com
EZINE: In this edition of CIO Decisions, you'll learn how to negotiate your cloud contracts like a pro. Discover articles with best practices.
Posted: 04 Nov 2015 | Published: 04 Nov 2015

SearchCIO.com

All in the Cloud Together
sponsored by SearchCloudApplications
EZINE: In this three-part handbook, learn about key cloud service-level agreement topics, including: three steps that will help organizations create effective cloud SLAs, why hybrid cloud SLAs are harder to define, how to avoid critical public cloud mistakes, and more.
Posted: 30 Oct 2015 | Published: 30 Oct 2015

SearchCloudApplications

With DaaS SLAs, the House Always Wins
sponsored by SearchVirtualDesktop.com
EBOOK: Learn about how DaaS providers build service-level agreements. The agreements don't usually favor the customer, and IT shops aren't as protected against downtime as they might think.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

SearchVirtualDesktop.com

CW Buyer's Guide: Emerging technologies in networking
sponsored by ComputerWeekly.com
EBOOK: Check out this extensive buyers' guide to explore technologies that are designed to improve networking, and for an inside glance at what established suppliers are doing to re-invent their offerings.
Posted: 09 Jan 2015 | Published: 06 Jan 2015

ComputerWeekly.com

Expert Tips for Compliance and Managing Employee Data
sponsored by IBM
EGUIDE: This expert e-guide covers the key drivers behind the move to Software-as-a-Service (SaaS) and cloud-based applications, as well as important considerations to keep in mind when evaluating your choices. As you read, learn how to craft a comprehensive request for proposal (RFP) and overcome ongoing compliance and management challenges.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

IBM

How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

Best Practices for Maintaining GRC During the Modern Age of Cloud Computing, BYOD and Big Data
sponsored by IBM
EGUIDE: This expert e-guide details three steps for maintaining compliance during cloud deployment, how BYOD and the cloud increase risk and how cloud SLAs can alleviate that risk and enhance data recovery.
Posted: 10 Jun 2014 | Published: 10 Jun 2014

IBM

Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database
sponsored by Dell, Inc. and Fusion-io
WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
Posted: 28 May 2014 | Published: 28 May 2014

Dell, Inc. and Fusion-io

Analyst Paper: Linux and Virtualization Bring Operational Efficiency
sponsored by IBM
WHITE PAPER: This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.
Posted: 21 Feb 2014 | Published: 31 Jan 2013

IBM

Assuaging Concerns about Public Cloud Services And APM: Expert Roadmap
sponsored by XO Communications
EGUIDE: In this e-guide, cloud networking expert Amy Larsen DiCarlo shares her insight on the public cloud, with emphasis on use cases, common concerns, and how to choose the right provider. Click through to also find 5 FAQs about network-based application performance management (APM) to ensure your business stays up-to-speed.
Posted: 21 Jan 2014 | Published: 21 Jan 2014

XO Communications
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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