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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
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CA Cloud Service Delivery Platform
sponsored by CA Technologies.
WHITE PAPER: This white paper highlights a cloud service delivery platform (CSDP) that fundamentally transforms service delivery, and shows the contrast between current approaches and efforts of service providers
Posted: 17 Nov 2014 | Published: 17 Nov 2014

CA Technologies.

Crump: Data Protection Challenges in a Mobile World
sponsored by Dell Software
EGUIDE: This expert e-guide takes a look at the various challenges associated with modern mobile technology.
Posted: 14 Nov 2014 | Published: 14 Nov 2014

Dell Software

Veeam Up: Availability for the Modern Data Center: Business & IT Perspectives
sponsored by Veeam Software
WHITE PAPER: This whitepaper explains how virtualization will make your applications run better, scale faster, become easier to manage and deliver availability that exceeds SLAs.
Posted: 12 Nov 2014 | Published: 12 Nov 2014

Veeam Software

Selecting an Application Performance Management To Fit Your Business Needs
sponsored by IBM
WHITE PAPER: Check out this resource to access a Decision Matrix on APM for 2014-2015, which reveals 10 of the leading APM solutions in the market.
Posted: 10 Nov 2014 | Published: 18 Feb 2014

IBM

How Much ITIL Does Your Organization Really Require
sponsored by Monitor 24-7
WHITE PAPER: This white paper explains why ITIL has become so prevalent within IT, whether or not you should implement it, and the best approach to an implementation broken down into 8 steps.
Posted: 29 Oct 2014 | Published: 29 Oct 2014

Monitor 24-7

Aberdeen Report: How Advanced Case Management Helps Knowledge Workers
sponsored by IBM
WHITE PAPER: This Aberdeen Group report observes the role of advanced case management programs in helping organizations achieve their goals.
Posted: 24 Oct 2014 | Published: 31 Oct 2013

IBM

Case Study: Improve Customer Experience with Managed Services
sponsored by Cisco & Fujitsu
VIDEO: Watch this brief video to learn about the managed services provider Mitchells & Butlers, a leading managed pub and pub restaurant operator, owning around 2,000 businesses offering food, drink and entertainment across the UK, partnered with to bring innovation to their business and help support a better guest experience.
Posted: 22 Oct 2014 | Premiered: 22 Aug 2013

Cisco & Fujitsu

Desktop as a Service is Gaining Ground
sponsored by NaviSite
WHITE PAPER: This white paper explores the top reasons to migrate to a DaaS or VDI environment center around data security and BYOD, and reveals the lasting impact on security.
Posted: 15 Oct 2014 | Published: 01 Jul 2014

NaviSite

Embrace Virtualization, Cloud, and ITaaS: HP 3PAR StoreServ 7450 all-flash array
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this white paper to find out how to reduce storage management time by 90% and complete 6x more transactions per second with 90% fewer disks.
Posted: 15 Oct 2014 | Published: 15 Oct 2014

Hewlett-Packard Company

Retail Shopping Has Become More Personal, Relevant and Profitable
sponsored by Aerohive Networks
WHITE PAPER: This white paper reveals a strategy that defines a cloud-based approach to personalising the retail experience for every customer.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Aerohive Networks

HGST Shared Storage Case Study
sponsored by HGST
WHITE PAPER: Read this white paper to learn about a flash platform that connects servers for low-latency access to flash storage. This allows an RAC cluster to use SSDs inside database servers as a shared primary storage, a unique capability.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

HGST

Optimizing Service Levels Through Database Monitoring
sponsored by CA Technologies.
WHITE PAPER: Access this paper that highlights an agile IT monitoring software system that provides database monitoring from both a server perspective and from the end-user's perspective.
Posted: 09 Oct 2014 | Published: 31 Dec 2013

CA Technologies.

Molina Healthcare Ramps Up Fast for Claims Processing Spikes with VBlock
sponsored by VCE
WHITE PAPER: This case study examines how Molina was able to increase application performance and speed provisioning while reducing data center footprint. Read on to learn how they were able to deliver an agile infrastructure capable of meeting increased SLAs by consolidating their infrastructure on Vblock™ Systems.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

VCE

Managed Services: Your 10-Week Guide to Becoming an MSP
sponsored by LabTech Software
EBOOK: If you're considering becoming a managed service provider, this 10-Week Guide to Becoming an MSP can help get you started. It breaks the process down into manageable pieces so you can stay on the right track without getting overwhelmed.
Posted: 12 Aug 2014 | Published: 24 Apr 2013

LabTech Software

Assessing The Benefits Of Application Delivery Optimization Solutions
sponsored by CA Technologies.
EGUIDE: This expert e-guide explores the benefits of application delivery optimization solutions, and how meeting your service-level agreement is the key component of achieving optimization.
Posted: 24 Jul 2014 | Published: 24 Jul 2014

CA Technologies.

Cloud Services for Every Business Process
sponsored by NEC Corporation of America
WEBCAST: Watch this concise video now to discover the numerous cloud services one leading vendor offers, and how those services can help your organization make the most out of cloud implementation.
Posted: 09 May 2014 | Premiered: May 9, 2014

NEC Corporation of America

A Computer Weekly buyer’s guide to hybrid cloud
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Computer Weekly looks at how to find the best hybrid cloud provider for your organisation, the impact of hybrid cloud on the infrastructure manager and how Microsoft is catching up with the cloud market with Azure.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

ComputerWeekly.com

The Business Case for the Enterprise Cloud
sponsored by CenturyLink Technology Solutions
WHITE PAPER: Read this resource to learn why enterprise cloud models are more worth the investment compared to commodity ones.
Posted: 19 Mar 2014 | Published: 19 Mar 2014

CenturyLink Technology Solutions

Ixia’s Visibility Architecture
sponsored by Ixia
VIDEO: Learn more about the importance of your access to and control of data at every point in the physical and virtual network, and how to enable end-to-end visibility and security.
Posted: 27 Feb 2014 | Premiered: 27 Feb 2014

Ixia

How IBM Global Technology Services is Managing Clients' Storage Environments
sponsored by IBM
WEBCAST: Watch this expert webcast to find out how this storage productivity solution can provide you with visualization, control and automation – all the while adhering to storage best practices such as availability, capacity, performance and management.
Posted: 04 Feb 2014 | Premiered: Mar 6, 2013

IBM

Expert Tips for Compliance and Managing Employee Data
sponsored by IBM
EGUIDE: This expert e-guide covers the key drivers behind the move to Software-as-a-Service (SaaS) and cloud-based applications, as well as important considerations to keep in mind when evaluating your choices. As you read, learn how to craft a comprehensive request for proposal (RFP) and overcome ongoing compliance and management challenges.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

IBM

How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

Best Practices for Maintaining GRC During the Modern Age of Cloud Computing, BYOD and Big Data
sponsored by IBM
EGUIDE: This expert e-guide details three steps for maintaining compliance during cloud deployment, how BYOD and the cloud increase risk and how cloud SLAs can alleviate that risk and enhance data recovery.
Posted: 10 Jun 2014 | Published: 10 Jun 2014

IBM

Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database
sponsored by Dell, Inc. and Fusion-io
WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
Posted: 28 May 2014 | Published: 28 May 2014

Dell, Inc. and Fusion-io

Analyst Paper: Linux and Virtualization Bring Operational Efficiency
sponsored by IBM
WHITE PAPER: This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.
Posted: 21 Feb 2014 | Published: 31 Jan 2013

IBM
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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