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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
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5 Reasons Why All-Flash Storage on Oracle Is Essential for Application Owners
sponsored by Pure Storage
RESOURCE CENTER: In this article, discover the top five reasons why flash storage is a must have for application owners running Oracle.
Posted: 01 Dec 2016 | Published: 01 Dec 2016

Pure Storage

Devise a Cloud Strategy that Doesn't Cast a Shadow on App Performance
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Download this paper to learn how to devise a cloud strategy that doesn't cast a shadow on, or deter, app performance. Discover several cloud deployment models compared for their visibility and control, including private cloud, SaaS, and 2 more.
Posted: 30 Nov 2016 | Published: 30 Nov 2016

Riverbed Technology, Inc.

Crunching the Costs of Microsoft Exchange On-premises vs. Cloud Services
sponsored by Riverbed Technology, Inc.
EGUIDE: Download this expert guide to learn how to calculate the costs of on-premises Exchange versus those of Office 365's mail service, and from this assessment deduce if the O365 cloud is your enterprise's best option for collaboration. Discover new cost factors such as electricity, bandwidth needs, personnel expenses, and more.
Posted: 28 Nov 2016 | Published: 22 Nov 2016

Riverbed Technology, Inc.

Get Better Hierarchal Anomaly Detection
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper examines the growing need for a more efficient and effective anomaly detection technique and describes one recently developed novel approach. Access now for an example that illustrates the value of the hierarchical approach given today's era of ever-increasing application complexity and shorter cycle times.
Posted: 28 Nov 2016 | Published: 30 Jun 2016

Hewlett Packard Enterprise

Operations Management with Veeam and VMware vSphere
sponsored by Veeam Software
DATA SHEET: Discover a virtualization platform designed to remediate system issues, optimize infrastructure capacity, and maintain the availability requirements of today's always-on enterprises. Read on to also utilize fast and flexible recovery of virtualized apps and data, uniting VM backup and replication.
Posted: 15 Nov 2016 | Published: 15 Nov 2016

Veeam Software

How to Save Storage Space with Purposeful Backups
sponsored by Veeam Software
WHITE PAPER: Discover how to effectively reduce storage capacity when performing backups by combining the strategies outlined here for flexible and powerful data protection. Based on your needs, learn when you should prioritize SLA over storage (and vice versa), best practices when backing up to tape, and more.
Posted: 15 Nov 2016 | Published: 15 Nov 2016

Veeam Software

One of Poland's Largest Gas Stations Meets Their Network Demands
sponsored by Comarch
CASE STUDY: This case study details how one of Poland's largest gas station companies was able to meet their customers' network demands through their existing managed services provider. Learn about all the advantages this provider can offer by accessing now.
Posted: 07 Nov 2016 | Published: 30 Sep 2016

Comarch

How to Maximize the Return on Your Software Investment
sponsored by Cerri.com AG
WHITE PAPER: You need to understand your software's true capacity. You also need to make the most of your most valuable asset, your employees. This white paper explores several simple strategies for maximizing the return on your software investment.
Posted: 04 Nov 2016 | Published: 04 Nov 2016


Leading Astronomical Organization Benefits from Service Based IT Support Provider
sponsored by Comarch
CASE STUDY: A leading astronomical organization wanted a new IT support provider that would meet their requirements without breaking the bank. This case study details how the organization chose an IT support provider that boasted an experienced team of IT engineers and high quality services.
Posted: 04 Nov 2016 | Published: 30 Sep 2016

Comarch

Five AWS Data Migration Methods to Consider and How to Overcome Common Mistakes
sponsored by UXC Oxygen and Amazon Web Services
EGUIDE: More enterprises are looking to store data in the public cloud, often at a fraction of the cost of on-premises storage. But transferring that data isn't straightforward. Examine 5 data migration methods for moving storage to AWS in this expert guide, as well as 4 additional mistakes to avoid when transferring servers and apps to the cloud.
Posted: 28 Oct 2016 | Published: 26 Oct 2016

UXC Oxygen and Amazon Web Services

Identifying the Benefits of Using SAP Business One on the AWS Cloud
sponsored by UXC Oxygen
WHITE PAPER: Discover the boons of using AWS for SAP Business One, version for SAP HANA, including architectural considerations that highlight AWS' ability to lower TCO, boost agile infrastructure deployment and scaling, and more.
Posted: 26 Oct 2016 | Published: 26 Oct 2016

UXC Oxygen

Determining the Business Value of Red Hat CloudForms
sponsored by Red Hat
ANALYST REPORT: Here are highlighted the benefits of a vendor-agnostic platform for self-service provisioning across hybrid multivendor virtualized, private cloud, public cloud, and container-based environments. Access now to deliver services and infrastructure resources with agility across the entire estate.
Posted: 14 Oct 2016 | Published: 30 Sep 2016

Red Hat

Red Hat CloudForms Unifies and Improves Service Delivery and Management
sponsored by Red Hat
WHITE PAPER: As your infrastructure evolves toward an Infrastructure-as-a-Service model, you need a management platform that follows suit. Download this white paper to simplify hybrid IT management with a platform that evolves to handle all container, virtual, private, and public cloud infrastructures.
Posted: 12 Oct 2016 | Published: 30 Jun 2016

Red Hat

Building a Data Lifecycle Management Strategy in the Era of Digital Transformation
sponsored by Iron Mountain
WHITE PAPER: Discover how to formulate and execute a data lifecycle management plan that accelerates digital transformation and enable you to meet and e-discovery requirements, improve availability, and secure data stored and archived in the cloud. Download now to fill in the gaps of your data storage strategy.
Posted: 04 Oct 2016 | Published: 04 Oct 2016

Iron Mountain

Enterprise-Grade Hybrid Cloud Foundation
sponsored by NetApp
PRODUCT OVERVIEW: This product overview details an enterprise-grade open hybrid cloud foundation that lets you deploy OpenStack faster and with reduced risk. Learn about this foundation that is secure, reliable, fast to deploy, and simple to manage, so you can transform your IT organization with confidence.
Posted: 28 Sep 2016 | Published: 30 Jun 2015

NetApp

Virtual Infrastructure Adoption and Service-Level Attainment
sponsored by Veeam Software
WHITE PAPER: In today's virtualized environment, RTOs and RPOs of under 4 hours for critical applications is the norm. Access this white paper that highlights one advanced availability solution that can bolster your virtualized infrastructure to help you meet these requirements.
Posted: 22 Aug 2016 | Published: 30 Jun 2016

Veeam Software

Pure Storage Helps Secure-24 Live Up To Its Name
sponsored by Pure Storage
CASE STUDY: In this case study, learn how an industry leader in IT operations, Secure-24, was able to unlock the full potential of business-critical apps like SAP, Oracle, and PeopleSoft; better manage cost assurance, and improve their overall data protection ability through an all-flash implementation.
Posted: 29 Jul 2016 | Published: 31 Dec 2015

Pure Storage

A Computer Weekly buyer's guide to 3D printing
sponsored by ComputerWeekly.com
EBOOK: In this 14-page buyer's guide, Computer Weekly looks at how 3D Printing will disrupt industry from enterprises to SMEs, what advances we will see next and how CIOs can exploit the tide of innovation to become business enablers.
Posted: 28 Jul 2016 | Published: 28 Jul 2016

ComputerWeekly.com

Define Your Services for Fast and Accurate Service Delivery: An ITSM E-Book
sponsored by ServiceNow
EBOOK: Do you face difficulty in meeting SLAs, fulfilling service requests, or in accurate reporting? Discover how to provide better IT service delivery by defining your services with consistency and capturing them in a single system of record. Access now to automate service desk functions with an integrated workflow engine and CMDB.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Five ways IaaS can help you streamline management of your IT infrastructure
sponsored by VMware
WHITE PAPER: The stakes are higher with today's business environment moving at Internet speed. There's more pressure on IT infrastructure to deliver products to market faster to snag customers and revenue. IaaS can provide the tools to supercharge IT infrastructure. Access this white paper to learn 5 ways IaaS can relieve the stress on your IT infrastructure.
Posted: 26 May 2016 | Published: 31 Dec 2014

VMware

5 Ways IT Pros Automate Business
sponsored by Solarwinds N-able
EBOOK: How much time is your IT team spending on repetitive tasks? How much of this time can automation save you? Discover the top five aspects of automation that IT professionals are talking about and learn how automation can liberate your IT team.
Posted: 16 May 2016 | Published: 11 May 2016

Solarwinds N-able

Operation Nexterday
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

ComputerWeekly.com

Building a Hybrid Cloud Roadmap and 3 Advantages Flying Under the Radar
sponsored by BT
EGUIDE: Given how rapidly IT evolves, needs are rarely static and there's inevitable growth making it tough to develop a long-term cloud strategy. In this e-guide learn how to build a hybrid cloud roadmap that lasts and discover 3 advantages of hybrid cloud that have been flying under the radar.
Posted: 01 Aug 2016 | Published: 27 Jul 2016

BT

VMTurbo Applies Market-Based Modeling to Workload Performance Management Challenges
sponsored by Turbonomic
WHITE PAPER: Cloud management is the key to meeting dynamic workload performance demands. Read on to learn about the top cloud management tools that are being implemented across the United States, and gain insight into one company's approach.
Posted: 07 Jun 2016 | Published: 31 Jul 2015

Turbonomic

SaaS CRM Best Practices
sponsored by Microsoft
EGUIDE: This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.
Posted: 03 Feb 2016 | Published: 01 Feb 2016

Microsoft
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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