Business of Information Technology  >   Business Environment  >   Legal Environment  >   Laws  >   Contract Law  >   Contracts  >  

SLA

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
1 - 25 of 229 Matches Previous Page  |  Next Page
ROI Analysis: Red Hat Jboss BPM Suite 6 Versus Community Projects
sponsored by Red Hat
WHITE PAPER: This white paper explains how moving from jBPM and Drools to JBoss BPM Suite can result in a significant return on investment. Read now to learn about JBoss BPM Suite features.
Posted: 30 Jul 2015 | Published: 31 Mar 2014

Red Hat

Red Hat ROI Analysis: Red Hat JBoss Enterprise Application Platform
sponsored by Red Hat
WHITE PAPER: Only a subscription to JBoss Enterprise Application Platform (EAP) meets the demanding requirements for mission-critical applications and includes the assurance of service-level agreement (SLA)-based support, patches, updates, and multi-year maintenance policies. Access this white paper for an ROI analysis of JBoss EAP.
Posted: 28 Jul 2015 | Published: 31 Aug 2014

Red Hat

Take Back Control with Centralized Cloud Management
sponsored by Dimension Data
WHITE PAPER: This expert white paper examines how IT can help organizations take back control of the cloud by aggregating multiple cloud solutions and centralizing cloud management.
Posted: 10 Jul 2015 | Published: 10 Jul 2015

Dimension Data

Why (And How) Managed Srevice Providers Should Sell SaaS Applications
sponsored by Datto, Inc.
WHITE PAPER: This white paper explains why MSPs should be selling SaaS, and more importantly, how to go about it.
Posted: 18 Jun 2015 | Published: 18 Jun 2015

Datto, Inc.

When IT Service Management isn’t What it Could Be: The Importance of Kaizen in ITSM
sponsored by Unisys
WHITE PAPER: This whitepaper focuses on how you can combine ITSM best practices with a Kaizen approach to eliminate IT inefficiencies and excess costs while modernising your overall service management framework.
Posted: 06 May 2015 | Published: 01 Oct 2014

Unisys

Everything You Need To Know About Private Clouds
sponsored by Accelerite
EBOOK: This ebook highlights 6 major areas you need to focus on to successfully create a private cloud for your company.
Posted: 30 Apr 2015 | Published: 30 Apr 2015

Accelerite

SLA Management Checklist and Data Restoration Tips After a Breach
sponsored by Carbonite
EGUIDE: In this e-guide, examine a checklist of major security and privacy items that should be addressed in a service-level agreement before signing the dotted line. View now to learn how to craft a data breach restoration strategy using helpful insider tips.
Posted: 22 Apr 2015 | Published: 22 Apr 2015

Carbonite

Managed, Shared Resources: Public Cloud
sponsored by Dimension Data
WHITE PAPER: In this white paper, discover how one public cloud service in particular remains secure, scalable and convenient, and find out how it can pay off for your business.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

Dimension Data

Data Management Designed for the Web, Mobile and Internet of Things Era
sponsored by IBM
WHITE PAPER: Database-as-a-Service (DBaaS) helps enable you to buy into a data management Service Level Agreement (SLA) instead of buying into a database technology, simplifying app development and delivery.Read this white paper to find out all the ways DBaaS can benefit your organization.
Posted: 06 Apr 2015 | Published: 31 Jan 2015

IBM

Managing the Complexity of Today’s Hybrid IT Environments
sponsored by Kaseya
WHITE PAPER: Fortunately, these challenges no longer have to be costly and time consuming. This white paper describes the key characteristics of the changing environment of IT. You can also discover new choices that IT managers have for meeting the growing set of management challenges.
Posted: 15 Mar 2015 | Published: 15 Mar 2015

Kaseya

5 Ways to Differentiate Your Cloud and Managed Hosting Services
sponsored by Solidfire
WHITE PAPER: Access this white paper to discover the secret to achieving differentiated cloud and managed hosting services in the marketplace.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Solidfire

Securely connect and communicate around the world
sponsored by Verizon
WHITE PAPER: Access this white paper to discover an MPLS-based private IP service that provides highly scalable connectivity options, simple any-to-any network design, and can consolidate applications onto a single infrastructure.
Posted: 19 Feb 2015 | Published: 31 Dec 2013

Verizon

10 Vendors Dominating the APM Market—How Do They Stack Up Against One Another?
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

AWS: The Basics
sponsored by SIOS Technology Corp
EGUIDE: Not 100% sure about the differences between Amazon Web Services (AWS) and Microsoft Azure? In this expert e-guide, get a breakdown of the plans, costs, and service-level agreement (SLA) details to help you decide which service best meets your organization's needs.
Posted: 01 Dec 2014 | Published: 01 Dec 2014

SIOS Technology Corp

A Computer Weekly buyer’s guide to hybrid cloud
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Computer Weekly looks at how to find the best hybrid cloud provider for your organisation, the impact of hybrid cloud on the infrastructure manager and how Microsoft is catching up with the cloud market with Azure.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

ComputerWeekly.com

CW Buyer's Guide: Emerging technologies in networking
sponsored by ComputerWeekly.com
EBOOK: Check out this extensive buyers' guide to explore technologies that are designed to improve networking, and for an inside glance at what established suppliers are doing to re-invent their offerings.
Posted: 09 Jan 2015 | Published: 06 Jan 2015

ComputerWeekly.com

Expert Tips for Compliance and Managing Employee Data
sponsored by IBM
EGUIDE: This expert e-guide covers the key drivers behind the move to Software-as-a-Service (SaaS) and cloud-based applications, as well as important considerations to keep in mind when evaluating your choices. As you read, learn how to craft a comprehensive request for proposal (RFP) and overcome ongoing compliance and management challenges.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

IBM

How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

Best Practices for Maintaining GRC During the Modern Age of Cloud Computing, BYOD and Big Data
sponsored by IBM
EGUIDE: This expert e-guide details three steps for maintaining compliance during cloud deployment, how BYOD and the cloud increase risk and how cloud SLAs can alleviate that risk and enhance data recovery.
Posted: 10 Jun 2014 | Published: 10 Jun 2014

IBM

Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database
sponsored by Dell, Inc. and Fusion-io
WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
Posted: 28 May 2014 | Published: 28 May 2014

Dell, Inc. and Fusion-io

Analyst Paper: Linux and Virtualization Bring Operational Efficiency
sponsored by IBM
WHITE PAPER: This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.
Posted: 21 Feb 2014 | Published: 31 Jan 2013

IBM

Assuaging Concerns about Public Cloud Services And APM: Expert Roadmap
sponsored by XO Communications
EGUIDE: In this e-guide, cloud networking expert Amy Larsen DiCarlo shares her insight on the public cloud, with emphasis on use cases, common concerns, and how to choose the right provider. Click through to also find 5 FAQs about network-based application performance management (APM) to ensure your business stays up-to-speed.
Posted: 21 Jan 2014 | Published: 21 Jan 2014

XO Communications

CA Business Service Insight for Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details an automated service level management solution that will save on cost and improve customer relations.
Posted: 15 Nov 2013 | Published: 18 Nov 2011

CA Technologies.

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details the value of service level management and explains three best practices to drive ROI.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

CA Technologies.

The Evolution of Server Load Balancing
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

Radware
1 - 25 of 229 Matches Previous Page    1 2 3 4    Next Page
 
SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
Browse by Report Type:
SLA White Papers | SLA Multimedia | SLA IT Downloads

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement