SLA White Papers ( Service Level Agreements, SLAs ) Software Downloads, Definition and Webcasts

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Feb 9, 2012

Business of Information Technology > Business Environment > Legal Environment > Laws > Contract Law > Contracts >
SLA
ALSO CALLED: Service Level Agreements, SLAs DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services … Definition continues below.
SLA Reports
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Magic Quadrant Identifies Leaders in WAN Optimization sponsored by Silver Peak PRODUCT REVIEW: Your IT organization needs WAN optimization that can be deployed anywhere, on any platform, and for the lowest cost. See how the new Gartner Magic Quadrant for WAN Optimization Controllers can help. Posted: 03 Feb 2012 \| Published: 03 Feb 2012 TOPICS: Bandwidth Management \| Data Centers \| LAN \| Network Management \| Network Traffic Management \| Networking \| Networking Hardware \| Remote Offices \| Remote Users \| ROI \| SLA \| SSL \| WAN \| WAN Hardware

PRTG Network Monitor sponsored by Paessler AG TRIAL SOFTWARE: Experience complete control over your network by downloading your free, 30-day trial of PRTG now. Posted: 25 Jan 2012 \| Premiered: 25 Jan 2012 TOPICS: LAN \| Network Appliances \| Network Management \| Network Managers \| Network Monitoring \| Network Monitoring Software \| Network Performance Management Software \| Network Traffic Management \| SLA \| Software \| WAN

Taking Recovery as a Service to the Cloud sponsored by SunGard Availability Services WHITE PAPER: Cloud-based managed recovery services are appealing to an audience ready to take advantage of the low cost and flexibility of the cloud. Access this resource to explore the top vendors in the market and key features of each offering. Posted: 18 Jan 2012 \| Published: 18 Jan 2012 TOPICS: Backup for Virtualized Servers \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Storage \| Disaster Recovery \| SLA

Building A Better Cloud sponsored by SunGard Availability Services WHITE PAPER: Developing the right cloud strategy and infrastructure able to support your future workloads is critical to simplifying your IT infrastructure. In this resource, explore the various considerations to keep in mind as you select a cloud services vendor. Posted: 18 Jan 2012 \| Published: 18 Jan 2012 TOPICS: Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Security \| Cloud Storage \| Disaster Recovery \| SLA \| Vendor Selection

Accelerated Networks Drive Better Business Outcomes sponsored by Global Knowledge WHITE PAPER: Discover how you can improve the performance of applications by 5-50 times and boost productivity with a next-generation approach that incorporates service-level assurance and managed WAN optimization. Posted: 12 Jan 2012 \| Published: 12 Jan 2012 TOPICS: Application Performance Management \| CIOs \| Downtime \| Network Management \| Network Performance \| SLA \| WAN

Best Practices when Evaluating Cloud Computing Services sponsored by Insight Integrated Systems EGUIDE: In this expert e-guide, find out how you can evaluate cloud computing services to find the best fit for your company. Review critical factors to consider, such as cost, SLAs, APIs, security and more. Posted: 11 Jan 2012 \| Published: 11 Jan 2012 TOPICS: Cloud Computing \| Infrastructure as a Service (IaaS) \| Platform as a service \| Private Cloud \| Public Cloud \| SLA \| Software as a Service

Leveraging the Cloud for System and Data Backup, Archiving, Recovery, and Availability with CA ARCserve R16 sponsored by Channel Transformation Alliance WHITE PAPER: The cloud is an important component of a data and systems protection strategy. See how cloud services can be leveraged to provide many benefits for an organization. Posted: 05 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Backups \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Storage \| Cloud Storage Services \| Data Recovery \| Data Storage \| Network Infrastructure \| Network Security \| Private Cloud \| Public Cloud \| Security \| SLA

Achieving 360 Degree Network Visibility with Nimsoft sponsored by Nimsoft, Inc. WHITE PAPER: Uncover how monitoring technology can equip network administrators with the vital insights needed to govern and ensure availability of servers and applications, whether managed locally or in the cloud. Posted: 05 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Applications Management \| Cloud Computing \| Dashboards \| Database Performance Management \| Infrastructure Management \| Network Design \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Private Cloud \| Public Cloud \| SLA

A New View of Service Level Management sponsored by CA Technologies. WHITE PAPER: Once you cut through the hype surrounding the cloud, one thing becomes clear: As enterprise adoption of the public cloud grows, practical and concrete issues for service level management are real and need to be addressed. Inside this white paper, uncover valuable best practices for harnessing public cloud services to meet SLAs. Posted: 08 Dec 2011 \| Published: 08 Dec 2011 TOPICS: Cloud Computing \| Cloud Management \| Customer Service \| IT Service Management \| Private cloud computing \| Public cloud computing \| SLA \| SLA Management Services

Five Easy Steps to Optimizing Your IT Services sponsored by CA Technologies. WEBCAST: IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management. Posted: 08 Dec 2011 \| Premiered: 08 Dec 2011 TOPICS: Business Process Management \| Customer Satisfaction \| Customer Service \| IT Service Management \| ITIL \| Service Level Management \| SLA \| SLA Management Services

Tackling the five greatest challenges of cloud service sprawl sponsored by CA Technologies. WHITE PAPER: The increased use of outsourcing and cloud computing coupled with the rising complexity of internal services have all made the ability to manage IT services—both those provided in-house and outsourced—central to business success. Inside this white paper, learn how to effectively manage IT services for optimal business support. Posted: 08 Dec 2011 \| Published: 08 Dec 2011 TOPICS: Cloud Computing \| Cloud Management \| IT Service Management \| Metrics \| Outsourcing \| Service Level Management \| SLA \| SLA Management Services

Driving the SLM process in ITIL: Why it should be your priority sponsored by CA Technologies. WEBCAST: The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management. Posted: 08 Dec 2011 \| Premiered: 08 Dec 2011 TOPICS: Change Management \| Customer Retention \| Customer Satisfaction \| IT Service Management \| ITIL \| Service Level Management \| SLA \| SLA Management Services

The Total Economic Impact of CA Technologies’ Business Service Insight Solution sponsored by CA Technologies. WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more. Posted: 08 Dec 2011 \| Published: 08 Dec 2011 TOPICS: Customer Retention \| Customer Satisfaction \| IT Service Management \| Metrics \| Productivity \| Service Level Management \| SLA \| SLA Management Services

Miercom Report Avaya WLAN Controller 8180 sponsored by Avaya TEST RESULTS: This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products. Posted: 02 Dec 2011 \| Published: 02 Dec 2011 TOPICS: 802.11 \| 802.11a \| 802.11g \| 802.11n \| Network Management \| Network Monitoring \| Network Performance \| SLA \| Voice Networking \| WLAN \| WLAN Management \| WLAN Protocols

2011 Cloud Networking Report sponsored by Dell, Inc. and Intel WHITE PAPER: Access this whitepaper to read the first of a group of serial publications of the 2011 Cloud Networking Report. Cloud networking refers to the LAN, WAN, and management functionality that must be in place to enable cloud computing. Posted: 30 Nov 2011 \| Published: 30 Nov 2011 TOPICS: Cloud Computing \| Cloud Management \| Data Centers \| Hybrid clouds \| ISVs \| LAN \| Private Cloud \| Public Cloud \| Public cloud computing \| SLA \| WAN

The Guide to Data Movement and Governance sponsored by IBM EBOOK: Missed opportunities and lost revenue might be the least of your worries. In some cases, poor practices can lead to lawsuits, fines and even the failure of the business itself. The purpose of this e-guide is to help you grasp the measures that can keep your organization on track to meet objectives and stay in line with regulations. Posted: 29 Nov 2011 \| Published: 29 Nov 2011 TOPICS: Business Intelligence \| Data Governance \| Data Management \| Data Quality \| Data Security \| File Transfer Protocols \| FTP \| SLA

IT Handbook: Offsite Messaging Decisions for the Exchange Admin sponsored by Mimecast EBOOK: Hosting Exchange Server off-site may appeal to businesses getting comfortable with the idea of cloud computing and its various advantages, but is it really a good idea? Posted: 11 Nov 2011 \| Published: 11 Nov 2011 TOPICS: Cloud Computing \| Compliance (Systems Operations) \| Microsoft Exchange \| Microsoft Exchange Server 2010 \| Outsourcing \| SLA \| Vendor Selection

How the cloud is changing your service requirements sponsored by BMC Software, Inc. WHITE PAPER: This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements. Posted: 25 Oct 2011 \| Published: 25 Oct 2011 TOPICS: Application Infrastructure \| Applications Management \| Server Management \| Server Virtualization \| SLA \| Systems Integration \| Systems Management

Building a Resilient Private Cloud sponsored by DLT Solutions WHITE PAPER: Learn how to build resilient private clouds in an efficient and cost-effective manner. This paper uncovers an approach that incorporates solutions that address cloud server and storage needs, and reconciles them into the realities of the data center such as heterogeneity and existing infrastructure. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Cloud Computing \| Cloud Security \| Cloud Storage \| Data Center Management \| Private Cloud \| SLA

Cerner Transforms Healthcare sponsored by Intel and HP CASE STUDY: “For us, it’s all about availability. These are life-critical systems that we’re hosting, used 24x7. The HP Mission Critical Partnership helps us meet the challenge.” Bill Graff, vice president, Cerner Technology Infrastructure, Cerner Corporation. In this case study, learn how the HP partnership helped Cerner meet service level commitments. Posted: 19 Sep 2011 \| Published: 19 Sep 2011 TOPICS: Applications Management \| Health Care Industry \| Health Care Storage \| Server Management \| Server Virtualization \| SLA \| Storage Management

Top 5 New Features of vSphere 5 sponsored by Global Knowledge WHITE PAPER: Explore the new and improved features in VMware's vSphere 5, the next version in the ESX and ESXi and vCenter family of products, and the successor to the widely-used vSphere 4. Learn about the top 5 new features in vSphere 5 with step-by-step case studies. Posted: 19 Aug 2011 \| Published: 19 Aug 2011 TOPICS: Data Center Management \| Server Management \| Server Virtualization \| SLA \| VMware \| VMware ESX

Key Tips to Improve Your SLA Performance sponsored by CA Technologies. ANALYST BRIEF: Most service providers take a manual, reactive approach to managing and reporting against service level commitments. Read this white paper to learn how automating service level management with CA Business Service Insight reduces costs associated with service level management. Posted: 16 Aug 2011 \| Published: 16 Aug 2011 TOPICS: Application Integration \| Cloud Computing \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| SLA \| Software as a Service

Enhance Your SLA Management Approach sponsored by CA Technologies. PRODUCT DEMO: Watch this flash demonstration to see an overview of CA Business Service Insight's capabilities to govern service level agreements in order for you to manage obligations with external customers. Posted: 16 Aug 2011 \| Premiered: 16 Aug 2011 TOPICS: Applications Management \| Cloud Computing \| Customer Data Management \| Data Analytics \| Data Auditing \| SLA \| SLA Management Services \| Software as a Service

Traditional Backup is Dead – Are You Prepared? sponsored by CommVault Systems, Inc. WHITE PAPER: Conventional backup and recovery approaches are not robust enough to meet today’s data and information management challenges, let alone those of tomorrow. A new strategy is essential. Posted: 09 Aug 2011 \| Published: 09 Aug 2011 TOPICS: Backups \| Data Center Consolidation \| Data Management \| Data Recovery \| Enterprise \| Infrastructure as a Service (IaaS) \| Legacy Applications Software \| Server Virtualization \| SLA \| Storage Management

How to Build an IAAS Cloud sponsored by GlassHouse Technologies (UK) Ltd. WHITE PAPER: Can you build your own internal cloud? Or even better, can you transition your existing environment to an internal cloud model? At first blush, this may seem like a herculean task, but in reality it is a matter of following a few simple rules, adopting a few disciplines, and finding some good tools. Posted: 02 Aug 2011 \| Published: 02 Aug 2011 TOPICS: CIOs \| Cloud Computing \| Cloud Storage \| NAS \| Private cloud computing \| SLA \| Storage Infrastructure \| Storage Virtualization

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SLA DEFINITION (continued): … for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. …
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