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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
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Your Operational Readiness Checklist for the Hybrid Cloud
sponsored by VMware
WHITE PAPER: Hybrid clouds provide an owner with agility as well as control on uptime, performance, compliance and cost. However, it's a tough decision to make in how to achieve the capabilities you desire. Access this white paper to learn about one of these methods: implementing a cloud management platform purpose-built for the heterogeneous environment.
Posted: 26 May 2016 | Published: 26 May 2016

VMware

Guide to Establishing Cloud Service Policies
sponsored by Equinix
TRANSCRIPT: Experts discuss how to establish cloud service policies to maximize ROI, governance, and compliance. Unveil best practices on core topics, such as: legacy apps and hybrid cloud, operational tools, and more.
Posted: 26 May 2016 | Published: 26 May 2016

Equinix

Five ways IaaS can help you streamline management of your IT infrastructure
sponsored by VMware
WHITE PAPER: The stakes are higher with today's business environment moving at Internet speed. There's more pressure on IT infrastructure to deliver products to market faster to snag customers and revenue. IaaS can provide the tools to supercharge IT infrastructure. Access this white paper to learn 5 ways IaaS can relieve the stress on your IT infrastructure.
Posted: 26 May 2016 | Published: 31 Dec 2014

VMware

Establish Cloud Service Policies to Maximize ROI, Governance, and Compliance
sponsored by Equinix and Logicworks
WEBCAST: While the promise of the cloud as a more cost-effective data center is appealing to enterprises, the reality is that many organizations haven't achieved the ROI and cost-savings they were expecting. Expert speakers discuss how to establish cloud service policies to maximize ROI, governance, and compliance.
Posted: 20 May 2016 | Premiered: Apr 19, 2016

Equinix and Logicworks

Building a Successful Cloud Services Portfolio
sponsored by Equinix and Logicworks
WEBCAST: Building a cloud services portfolio requires careful planning and execution. Learn from expert speakers as they reveal tricks of the trade and discuss core topics, such as: customer demographics, the minimum viable cloud, DevOps standardization, and more.
Posted: 20 May 2016 | Premiered: Apr 19, 2016

Equinix and Logicworks

The Recipe for Data Center Success
sponsored by VMware
WHITE PAPER: The HCI market is fast-growing, with many new entrants, each claiming superiority. So what's the secret to finding the best HCI? Discover in this resource the four ingredients for HCI success, and ensure you don't deploy a half-baked solution that leaves you with unpredictable performance or silos.
Posted: 19 May 2016 | Published: 19 May 2016

VMware

Top Considerations for Choosing a Cloud Provider
sponsored by Dyn
EGUIDE: With a vast array of vendors and deployment options to choose from, deciding on a cloud provider is no easy feat. Site Editor Kristin Knapp reveals the top factors to consider before taking the leap to a cloud provider. Gain ideas and insights on business objectives, security, and cost to guide your final decision.
Posted: 17 May 2016 | Published: 12 May 2016

Dyn

5 Ways IT Pros Automate Business
sponsored by Solarwinds N-able
EBOOK: How much time is your IT team spending on repetitive tasks? How much of this time can automation save you? Discover the top five aspects of automation that IT professionals are talking about and learn how automation can liberate your IT team.
Posted: 16 May 2016 | Published: 11 May 2016

Solarwinds N-able

IR Prognosis Case Study: Client Services Center Receives UC&C Revamp
sponsored by IR
CASE STUDY: In this case study, discover how to create a more consumer-friendly collaboration experience with your own world-class contact center system. Read on to enable a complete IP communications view of all components in your contact center environment, while boosting customer satisfaction and achieving SLAs.
Posted: 11 May 2016 | Published: 31 Dec 2015

IR

Case Study: Public Consulting Group Meets Governance, DR, and SLA Requirements with Efficient Data Management
sponsored by Commvault
VIDEO: In this case study, witness how a consulting group utilized a data management solution to seamlessly meet compliance, governance, and disaster recovery requirements for their customers. Watch now to learn more.
Posted: 04 May 2016 | Premiered: 21 Oct 2015

Commvault

Drowning in Data Management Complexity? Eliminate IT and Storage Inefficiencies
sponsored by Commvault
WHITE PAPER: Discover in this white paper how to lessen complexity, reduce risk, and effectively harness IT resources in your Big Data and database environments. Read on to achieve strategic gains in productivity and backup with expert advice.
Posted: 29 Apr 2016 | Published: 29 Apr 2016

Commvault

Optimized Backup and Recovery for VMware Environments
sponsored by Sempre Technologies Ltd
WHITE PAPER: Discover in this white paper how to unify and optimize your VMware data protection by way of client-side deduplication that accelerates virtualization and backup for your VMware environment. Read on to reduce daily impact on virtual and physical infrastructure by up to 99%.
Posted: 05 Apr 2016 | Published: 05 Apr 2016

Sempre Technologies Ltd

8 Practical Tips for a Smarter Cloud Strategy
sponsored by Proact IT UK
WHITE PAPER: This white paper reveals practical advice to strengthen your cloud strategy. Access now to unveil 8 tips for cloud success.
Posted: 05 Apr 2016 | Published: 05 Apr 2016

Proact IT UK

How to Build an Unstoppable Enterprise
sponsored by PEER 1
RESOURCE: Read this resource to discover a suite of solutions proven to manage and secure your IT assets, and will help you foster powerful connections with your customers with services that provide unstoppable uptime with 100% SLA, and more.
Posted: 05 Apr 2016 | Published: 05 Apr 2016

PEER 1

OVUM Express Report
sponsored by ServiceNow
PRODUCT OVERVIEW: In this paper, key into a detailed overview of ServiceNow, firmly established as one of the most important leaders in the IT service management (ITSM) space, and discover a fresh-on-the-market offering aimed specifically at the SME and mid-market.
Posted: 11 Mar 2016 | Published: 31 Dec 2014

ServiceNow

8 Tips to Stay Ahead of the Top 2016 Data Protection Trends
sponsored by Veritas
WHITE PAPER: This white paper offers 8 tips to staying on top of the 2016 data protection trends and solving data management challenges. Read on to learn how your enterprise can maximize the value of your data protection investment, meet more demanding SLAs, simplify management across your IT environment, and reduce costs.
Posted: 29 Feb 2016 | Published: 31 Jan 2016

Veritas

A Performance-Centric Approach to Mainframe Cost Optimization
sponsored by Global Technology Solutions Group
WHITE PAPER: When Global Technology Solutions Group, a company who spends a lot of time on the mainframe, was asked how to run it more efficiently from a cost perspective, they responded with their own approach. This white paper takes a brief look at that approach and its three key areas – hardware, software, and personnel.
Posted: 18 Feb 2016 | Published: 18 Feb 2016

Global Technology Solutions Group

SaaS CRM Best Practices
sponsored by Microsoft
EGUIDE: This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.
Posted: 03 Feb 2016 | Published: 01 Feb 2016

Microsoft

Operation Nexterday
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

ComputerWeekly.com

8 Tips to Stay Ahead of the Top 2016 Data Protection Trends
sponsored by Veritas
WHITE PAPER: This white paper offers 8 tips to staying on top of the 2016 data protection trends and solving data management challenges. Read on to learn how your enterprise can maximize the value of your data protection investment, meet more demanding SLAs, simplify management across your IT environment, and reduce costs.
Posted: 22 Jan 2016 | Published: 22 Jan 2016

Veritas

Assessing the Benefits of Application Delivery Optimization: An Expert E-Guide
sponsored by Citrix
EGUIDE: In this expert e-guide, you will discover how to meet your service-level agreements by optimizing your application delivery processes. Access this exclusive guide to improve throughput by preventing numerous round trips and multiplex multiple connections, and accelerate your app delivery to meet SLAs.
Posted: 14 Jan 2016 | Published: 14 Jan 2016

Citrix

Southwest Bank Makes Business More Efficient With Customized Apps
sponsored by K2
WHITE PAPER: In this white paper, learn how Southwest Bank leveraged custom automated workflow and digital form processes to meet their specific needs. Explore the benefits they experienced as a result, including: elimination of blind spots around document management, SLA document approval process cut down from over a week to 2 hours, and more.
Posted: 21 Dec 2015 | Published: 21 Dec 2015

K2

How to Negotiate Your Cloud Contracts Like a Pro
sponsored by SearchCIO.com
EZINE: In this edition of CIO Decisions, you'll learn how to negotiate your cloud contracts like a pro. Discover articles with best practices.
Posted: 04 Nov 2015 | Published: 04 Nov 2015

SearchCIO.com

All in the Cloud Together
sponsored by SearchCloudApplications
EZINE: In this three-part handbook, learn about key cloud service-level agreement topics, including: three steps that will help organizations create effective cloud SLAs, why hybrid cloud SLAs are harder to define, how to avoid critical public cloud mistakes, and more.
Posted: 30 Oct 2015 | Published: 30 Oct 2015

SearchCloudApplications

With DaaS SLAs, the House Always Wins
sponsored by SearchVirtualDesktop.com
EBOOK: Learn about how DaaS providers build service-level agreements. The agreements don't usually favor the customer, and IT shops aren't as protected against downtime as they might think.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

SearchVirtualDesktop.com
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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