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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
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Determining the Business Value of Red Hat CloudForms
sponsored by Red Hat
ANALYST REPORT: Here are highlighted the benefits of a vendor-agnostic platform for self-service provisioning across hybrid multivendor virtualized, private cloud, public cloud, and container-based environments. Access now to deliver services and infrastructure resources with agility across the entire estate.
Posted: 14 Oct 2016 | Published: 30 Sep 2016

Red Hat

Red Hat CloudForms Unifies and Improves Service Delivery and Management
sponsored by Red Hat
WHITE PAPER: As your infrastructure evolves toward an Infrastructure-as-a-Service model, you need a management platform that follows suit. Download this white paper to simplify hybrid IT management with a platform that evolves to handle all container, virtual, private, and public cloud infrastructures.
Posted: 12 Oct 2016 | Published: 30 Jun 2016

Red Hat

"As-a-Service" IT Consumption Model for Digital Business Innovation
sponsored by Hewlett Packard Enterprise
RESEARCH CONTENT: This IDC Technology Spotlight examines how data center services providers can assist the IT organization in improving overall data center performance while enhancing resource allocation and consumption in the IT environment so that IT can be more vital to digital transformation.
Posted: 10 Oct 2016 | Published: 30 Sep 2016

Hewlett Packard Enterprise

Building a Data Lifecycle Management Strategy in the Era of Digital Transformation
sponsored by Iron Mountain
WHITE PAPER: Discover how to formulate and execute a data lifecycle management plan that accelerates digital transformation and enable you to meet and e-discovery requirements, improve availability, and secure data stored and archived in the cloud. Download now to fill in the gaps of your data storage strategy.
Posted: 04 Oct 2016 | Published: 04 Oct 2016

Iron Mountain

Enterprise-Grade Hybrid Cloud Foundation
sponsored by NetApp
PRODUCT OVERVIEW: This product overview details an enterprise-grade open hybrid cloud foundation that lets you deploy OpenStack faster and with reduced risk. Learn about this foundation that is secure, reliable, fast to deploy, and simple to manage, so you can transform your IT organization with confidence.
Posted: 28 Sep 2016 | Published: 30 Jun 2015


Protected to Innovate: Securing Your Hybrid Cloud
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Discover how to remove the risky barriers to digital innovation by determining the right mix of hybrid cloud for your IT infrastructure strategy. Access the freedom and flexibility cloud offers by learning 3 security-first principles that will ensure your hybrid cloud is as productive as it is secure and compliant.
Posted: 28 Sep 2016 | Published: 28 Sep 2016

Hewlett Packard Enterprise

Determine and Compare Hybrid Cloud TCO: Discovering Key Approaches
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Download now to discover 2 methods for determining and comparing hybrid cloud TCO. Learn how to select the right type of hybrid infrastructure that fits your unique requirements for where apps will be deployed across traditional IT, public, private, and managed cloud.
Posted: 27 Sep 2016 | Published: 27 Sep 2016

Hewlett Packard Enterprise

How to Create a Comparative Multi-Cloud TCO Analysis Spanning Public, Private and Managed Cloud
sponsored by Hewlett Packard Enterprise
ANALYST REPORT: In this 451 Research report, discover a formula which allows IT decision-makers to make a quick-and-easy cost comparison of their cloud options. Read on to determine how several key factors—such as automation, maturity, architecture, and capacity—impact the economic benefits of private, public and managed cloud.
Posted: 27 Sep 2016 | Published: 27 Sep 2016

Hewlett Packard Enterprise

10 Facts Every I&O Pro Should Know About Cloud Economics
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Are you making the most of your cloud investments? Discover in this Forrester report the core principles of strategic cloud use, and from it you will glean the 10 most important facts every I&O professional should know about cloud economics.
Posted: 27 Sep 2016 | Published: 31 Jul 2016

Hewlett Packard Enterprise

The Right Mix: Developing the Right Hybrid IT Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Discover how to formulate the right hybrid IT infrastructure to meet the needs of your apps, services, and enterprise. Access now to learn the formula for achieving the optimal mix of traditional IT, private cloud, and public cloud services.
Posted: 26 Sep 2016 | Published: 31 Jul 2016

Hewlett Packard Enterprise

SLA-Driven Data Protection Modernization: An ESG Video Interview
sponsored by IBM
VIDEO: In order to meet a wide variety of SLAs, you need a continuum of backup technologies suitable for every type of data protection instance. Tune into this webinar as ESG Analyst Jason Buffington and Greg Van Hise, IBM Senior Technical Staff Member, analyze today's vast range of data protection modernization issues and strategies.
Posted: 20 Sep 2016 | Premiered: 31 Mar 2016


IBM Data Protection Modernization and Strategy: An ESG Webinar
sponsored by IBM
VIDEO: In order to meet a wide variety of SLAs, you need a continuum of backup technologies suitable for every type of data protection instance. Tune into this webinar as ESG Analyst Jason Buffington and Greg Van Hise, IBM Senior Technical Staff Member, analyze today's vast range of data protection modernization issues and strategies.
Posted: 30 Aug 2016 | Premiered: 31 Mar 2016


Virtual Infrastructure Adoption and Service-Level Attainment
sponsored by Veeam Software
WHITE PAPER: In today's virtualized environment, RTOs and RPOs of under 4 hours for critical applications is the norm. Access this white paper that highlights one advanced availability solution that can bolster your virtualized infrastructure to help you meet these requirements.
Posted: 22 Aug 2016 | Published: 30 Jun 2016

Veeam Software

Converged Data Protection for Continuously Available Applications
sponsored by NTT ICT
WHITE PAPER: Learn how to combine the availability of instant local and remote array-based snapshots with cost efficient disk-based backup, in order to provide multiple recovery points and rapid data restore times. Read on to examine a centralized recovery manager that maintains constant app availability.
Posted: 04 Aug 2016 | Published: 04 Aug 2016


Utilize Central Recovery Manager to Enforce HPE 3PAR File Persona Data Protection
sponsored by NTT ICT
WHITE PAPER: This white paper demonstrates application-managed data protection that speeds and simplifies protection on your 3PAR StoreServ array. Access now to create local and remote snapshots for quick data recovery, and learn to enable hypervisor owners to control backup from their native tools.
Posted: 04 Aug 2016 | Published: 04 Aug 2016


Secure Your Growing Data with Disk-Based Backup and Recovery
sponsored by NTT ICT
VIDEO: Discover how to keep pace with rapid data growth while reducing cost and capacity requirements by leveraging disk-based backup architecture. Tune into this video to take advantage of rapid recovery and app integration, as well as software-defined data protection that removes the need for in-store dedicated backup at ROBOs.
Posted: 03 Aug 2016 | Premiered: 29 Apr 2016


Building a Hybrid Cloud Roadmap and 3 Advantages Flying Under the Radar
sponsored by BT
EGUIDE: Given how rapidly IT evolves, needs are rarely static and there's inevitable growth making it tough to develop a long-term cloud strategy. In this e-guide learn how to build a hybrid cloud roadmap that lasts and discover 3 advantages of hybrid cloud that have been flying under the radar.
Posted: 01 Aug 2016 | Published: 27 Jul 2016


Pure Storage Helps Secure-24 Live Up To Its Name
sponsored by Pure Storage
CASE STUDY: In this case study, learn how an industry leader in IT operations, Secure-24, was able to unlock the full potential of business-critical apps like SAP, Oracle, and PeopleSoft; better manage cost assurance, and improve their overall data protection ability through an all-flash implementation.
Posted: 29 Jul 2016 | Published: 31 Dec 2015

Pure Storage

A Computer Weekly buyer's guide to 3D printing
sponsored by
EBOOK: In this 14-page buyer's guide, Computer Weekly looks at how 3D Printing will disrupt industry from enterprises to SMEs, what advances we will see next and how CIOs can exploit the tide of innovation to become business enablers.
Posted: 28 Jul 2016 | Published: 28 Jul 2016

Define Your Services for Fast and Accurate Service Delivery: An ITSM E-Book
sponsored by ServiceNow
EBOOK: Do you face difficulty in meeting SLAs, fulfilling service requests, or in accurate reporting? Discover how to provide better IT service delivery by defining your services with consistency and capturing them in a single system of record. Access now to automate service desk functions with an integrated workflow engine and CMDB.
Posted: 11 Jul 2016 | Published: 11 Jul 2016


Five ways IaaS can help you streamline management of your IT infrastructure
sponsored by VMware
WHITE PAPER: The stakes are higher with today's business environment moving at Internet speed. There's more pressure on IT infrastructure to deliver products to market faster to snag customers and revenue. IaaS can provide the tools to supercharge IT infrastructure. Access this white paper to learn 5 ways IaaS can relieve the stress on your IT infrastructure.
Posted: 26 May 2016 | Published: 31 Dec 2014


5 Ways IT Pros Automate Business
sponsored by Solarwinds N-able
EBOOK: How much time is your IT team spending on repetitive tasks? How much of this time can automation save you? Discover the top five aspects of automation that IT professionals are talking about and learn how automation can liberate your IT team.
Posted: 16 May 2016 | Published: 11 May 2016

Solarwinds N-able

Operation Nexterday
sponsored by
RESEARCH CONTENT: This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

VMTurbo Applies Market-Based Modeling to Workload Performance Management Challenges
sponsored by Turbonomic
WHITE PAPER: Cloud management is the key to meeting dynamic workload performance demands. Read on to learn about the top cloud management tools that are being implemented across the United States, and gain insight into one company's approach.
Posted: 07 Jun 2016 | Published: 31 Jul 2015


SaaS CRM Best Practices
sponsored by Microsoft
EGUIDE: This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.
Posted: 03 Feb 2016 | Published: 01 Feb 2016

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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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