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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
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Workload Management: Meet SLA Commitments and Increase Workforce Efficiency
sponsored by Genesys
WHITE PAPER: Find out how to deliver a better customer experience and build your competitive advantage by implementing workload management that enables you to expose inefficiencies in your workflows, meet SLA commitments, and increase employee engagement.
Posted: 21 Nov 2017 | Published: 21 Nov 2017

Genesys

Why Organizations Still Struggle To Digitally Transform & Innovate
sponsored by Veeam Software
WHITE PAPER: An overwhelming majority are struggling with availability and protection gaps, which are leading to data loss, impeded operating environments, and delayed digital transformation efforts. Access this report for survey results on how organizations struggle to bridge these gaps and ways you can cross them.
Posted: 15 Nov 2017 | Published: 15 Nov 2017

Veeam Software

Eight Tips for Mastering Migration
sponsored by Carbonite
EBOOK: The biggest current concern in cloud computing is no longer security; it's migration. Every organization is going to have to deal with cloud migration sooner or later. Use this e-book as a reference when you plan out your cloud migration roadmap to work around common migratory pains.
Posted: 14 Nov 2017 | Published: 14 Nov 2017

Carbonite

Symmetry Creates Infrastructure Scale And Agility To Manage Rapid Growth
sponsored by Hewlett Packard Enterprise
CASE STUDY: When it comes to the digital economy, you need scalability, flexibility, security, and control to handle substantial growth. Access this white paper to see how Symmetry, an application management and cloud hosting company, is handling its global growth plans.
Posted: 09 Oct 2017 | Published: 29 Sep 2017

Hewlett Packard Enterprise

The Business Value of Cloud Management Platforms
sponsored by VMware
WHITE PAPER: This IDC white paper takes a look at the business value you can expect to realize from a cloud management platform and breaks down one vendor's offering--enabling you to apply their evaluation methodology to other vendors on the market.
Posted: 04 Oct 2017 | Published: 28 Feb 2017

VMware

Six Questions to Ask Your Cloud Service Provider Before Moving SAP to the Cloud
sponsored by Virtustream
RESOURCE: A lot of organizations are moving their mission-critical applications, like SAP, to the cloud to benefit users and bottom lines. You need to be cautious when choosing a cloud service provider (CSP). Before you invest, ask these six basic questions to evaluate CSPs.
Posted: 07 Sep 2017 | Published: 09 Jun 2016

Virtustream

Ask the right questions before committing to a colocation SLA policy
sponsored by SearchDataCenter.com
EBOOK: Colocation providers offer valuable business continuity services. To avoid disappointment, be sure a service-level agreement sets clear expectations.
Posted: 01 Sep 2017 | Published: 01 Sep 2017

SearchDataCenter.com

Powerhouse Hyperconverged Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Your IT department stands at a fork in the road and the fate of your organization hinges on this decision; will your IT department act as a maintenance squad or a business innovator? Access this white paper to learn how to launch your organization into the next generation of IT management with hyperconvergence.
Posted: 28 Aug 2017 | Published: 28 Apr 2017

Hewlett Packard Enterprise

Managed Hosting: The Stress Free Way to Manage Your Client Sites and Grow Your Business
sponsored by Liquid Web
WHITE PAPER: Many people aren't quite sure what managed hosting entails, how to undertake it themselves, or what qualifies as managed hosting. That's a problem. Access this e-book to learn what defines managed hosting services, what clients are looking for in a managed service provider, and more.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

Liquid Web

Hybrid Cloud: Avoiding Implementation Mistakes and Re-examining Your Toolset
sponsored by Lenovo and Intel
EGUIDE: In this guide compiled by the editors at SearchCloudComputing.com, you'll discover how to avoid hybrid cloud implementation missteps, with advice on pairing the right type of public cloud with the most appropriate on-prem storage. Download now to gain this, and three additional articles, as well.
Posted: 08 Aug 2017 | Published: 27 Jul 2017

Lenovo and Intel

SD-WAN: A Welcome Addition to Your Hybrid Network
sponsored by MASERGY
RESOURCE: 30% of enterprises will deploy an SD-WAN by the end of 2019, and SD-WAN revenues are expected to reach $6 billion in 2020. Access this infographic to learn how to plan a smooth SD-WAN implementation, and to learn about the benefits and challenges you will encounter on your SD-WAN journey.
Posted: 02 Aug 2017 | Published: 26 Jul 2017

MASERGY

Colocation Data Center Market News
sponsored by Equinix
EGUIDE: Are colocation data centers about to be replaced by neutral connections? The current shifts in the colocation market are showing that this may very well be the case. Read this brief e-guide to learn about the colocation data center market shake-up that might spell huge benefits and a greater range of options for certain customers.
Posted: 31 Jul 2017 | Published: 25 Jul 2017

Equinix

7 DCIM Considerations When Migrating To Colocation
sponsored by Nlyte Software
WHITE PAPER: This white paper discusses the seven key data center infrastructure management (DCIM) considerations when it comes to migrating to colocations from on-premise data centers. By incorporating these consideration points into your DCIM strategy, you will improve the value--and peace of mind--your migration provides.
Posted: 13 Jun 2017 | Published: 13 Jun 2017

Nlyte Software

World Bank Group Case Study
sponsored by Nlyte Software
CASE STUDY: Read this case study to learn how World Bank, a leading finance institution, was able to find the answers to questions regarding capacity planning, workflow integration, asset management, power costs and real-time temperature that had been considered "almost impossible to answer" with a single DCIM tool.
Posted: 13 Jun 2017 | Published: 13 Jun 2017

Nlyte Software

Where's the Next Growth Opportunity for Cloud and Hosting Providers?
sponsored by NetApp
WHITE PAPER: Read this white paper to get a look at the concepts providing direction to help cloud and managed hosting service providers strategize as to where to place their three- to five-year technology bets.
Posted: 11 May 2017 | Published: 31 May 2016

NetApp

MyRepublic Implements Unified Private Cloud to Enhance Infrastructure Manageability
sponsored by Red Hat
CASE STUDY: Learn how to achieve greater infrastructure flexibility and scalability with a unified private cloud that delivers the demands of a production-scale environment on open source software. Learn how your organization can cut time to market for new services, reduce hardware costs, unify fragmented infrastructure, and more.
Posted: 01 May 2017 | Published: 01 May 2017

Red Hat

Enterprise Integration Platform as a Service Vendor Comparison
sponsored by MuleSoft
ANALYST REPORT: Application leaders are being tasked with integrating hybrid application portfolios and providing easy access to the data within those systems. Access this Gartner report to learn about the iPaaS market, where certain vendors stand, and how to evaluate vendors yourself based on what the experts look for.
Posted: 11 Apr 2017 | Published: 30 Mar 2017

MuleSoft

When Downtime Takes a Bite out of Your Budget
sponsored by Globalscape
EBOOK: Unplanned downtime and data loss will ultimately affect an organization's bottom line. Discover how to develop a robust data protection strategy that helps defend your most critical assets and learn how to create visibility into data transfers, meet compliance, simplify disaster recovery, and more.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

Globalscape

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

What Happens to You When Cloud Providers Expand
sponsored by Nokia
EGUIDE: What will happen to your workload when your cloud provider opens a new data center that is geographically closer to you? Is a service-level agreement actually important? Access this e-guide to peek into the future of your cloud investments, learn about the visibility and performance question, and more.
Posted: 21 Jun 2017 | Published: 12 Jun 2017

Nokia

Why International Payments Provider OFX Migrates to AWS
sponsored by Rackspace
VIDEO: Tune into this brief video to see OFX, a foreign exchange platform, undertake a transformative migration project to AWS Cloud, and discover how AWS empowers one to deliver the quick, innovative functionality customers are demanding through increased flexibility, scalability and resilience of a cloud environment.
Posted: 19 Apr 2017 | Premiered: 01 Mar 2017

Rackspace

Online Job Marketplace Airtasker Migrates to AWS
sponsored by Rackspace
VIDEO: In this video, Paul Keen, Airtasker CTO, discusses the need to meet the demands of their developing growth, and how moving to a stable AWS environment helped them scale automatically and seamlessly during intensive peak periods. Tune in to see how AWS can help you reach an advanced state of DevOps capability, and more.
Posted: 19 Apr 2017 | Premiered: 22 Mar 2017

Rackspace

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by HPE and Intel® Xeon
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

HPE and Intel® Xeon

Avoiding Cloud Lock -In: Managing Applications Across Hybrid Clouds
sponsored by Cisco Systems, Inc.
WHITE PAPER: No one wants to be locked into a particular platform or cloud. In this white paper, find out how with the right cloud-management solution, enterprise IT can take complete advantage of multicloud environments, while retaining the flexibility to make changes as demands and new technology dictate. Read on to learn more.
Posted: 24 Feb 2017 | Published: 30 Dec 2016

Cisco Systems, Inc.

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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