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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
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Where's the Next Growth Opportunity for Cloud and Hosting Providers?
sponsored by NetApp SolidFire
WHITE PAPER: Read this white paper to get a look at the concepts providing direction to help cloud and managed hosting service providers strategize as to where to place their three- to five-year technology bets.
Posted: 11 May 2017 | Published: 31 May 2016

NetApp SolidFire

Service Desk Leaflet
sponsored by Comarch
BROCHURE: You need to help your end users, but giving them the full support they need requires a budget you just don't have. Outsourcing end user support may seem scary, but there's no need to worry. Read this leaflet to discover a service that enables you to outsource to a high level of IT support for end users without breaking the bank.
Posted: 08 May 2017 | Published: 30 Dec 2016

Comarch

MyRepublic Implements Unified Private Cloud to Enhance Infrastructure Manageability
sponsored by Red Hat
CASE STUDY: Learn how to achieve greater infrastructure flexibility and scalability with a unified private cloud that delivers the demands of a production-scale environment on open source software. Learn how your organization can cut time to market for new services, reduce hardware costs, unify fragmented infrastructure, and more.
Posted: 01 May 2017 | Published: 01 May 2017

Red Hat

15 Keys for Ensuring a Successful Windows 10 Migration with End User Experience Monitoring
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Every migration can be a real pain. Remember migrating to Windows 7? Let this white paper be your guide to migrating to Windows 10 in 4 easy-to-follow steps. Don't let complications get in the way of your Windows 10 migration.
Posted: 26 Apr 2017 | Published: 09 Nov 2016

Riverbed Technology, Inc.

Customer Outlook on Biggest IT Challenges for 2017, Cloud Including
sponsored by Red Hat
RESOURCE: Download this resource to discover your peers' top 2017 cloud priorities, and dig into the nitty-gritty of preferred cloud infrastructure deployment strategies, how to enact workload portability with multi-cloud, the integration of digital transformation strategies, and more.
Posted: 24 Apr 2017 | Published: 31 Dec 2016

Red Hat

Real-time Recovery Architecture as a Service
sponsored by Oracle Corporation
WHITE PAPER: Read on to learn about purpose batch backup appliances (PBBAs) and how to gain real-time, continuous data protection systems that work at the application memory level and memory speed.
Posted: 21 Apr 2017 | Published: 02 Sep 2016

Oracle Corporation

Rackspace Customer Story: International payments provider OFX migrates to AWS
sponsored by Rackspace
VIDEO: Tune into this brief video to see OFX, a foreign exchange platform, undertake a transformative migration project to AWS Cloud, and discover how AWS empowers one to deliver the quick, innovative functionality customers are demanding through increased flexibility, scalability and resilience of a cloud environment.
Posted: 19 Apr 2017 | Premiered: 01 Mar 2017

Rackspace

Online Job Marketplace Airtasker Migrates to AWS
sponsored by Rackspace
VIDEO: In this video, Paul Keen, Airtasker CTO, discusses the need to meet the demands of their developing growth, and how moving to a stable AWS environment helped them scale automatically and seamlessly during intensive peak periods. Tune in to see how AWS can help you reach an advanced state of DevOps capability, and more.
Posted: 19 Apr 2017 | Premiered: 22 Mar 2017

Rackspace

Enterprise Integration Platform as a Service Vendor Comparison
sponsored by MuleSoft
ANALYST REPORT: Application leaders are being tasked with integrating hybrid application portfolios and providing easy access to the data within those systems. Access this Gartner report to learn about the iPaaS market, where certain vendors stand, and how to evaluate vendors yourself based on what the experts look for.
Posted: 11 Apr 2017 | Published: 30 Mar 2017

MuleSoft

Private Cloud Users Stack Up Third-Party Platform Delivery vs. DIY
sponsored by Red Hat
RESOURCE: Private cloud users speak out, illustrating why they chose to deploy a third-party cloud platform with a partner vs. DIY private cloud to increase operational efficiency and extend app versatility. Read on to learn how to complement legacy workloads with an open source private cloud partner, and more.
Posted: 07 Apr 2017 | Published: 31 Dec 2016

Red Hat

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by HPE and Intel®
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

HPE and Intel®

Introductory Guide to Cloud Computing and Choosing a Provider
sponsored by Macquarie Cloud Services
WHITE PAPER: Download this guide to discover the essentials of cloud hosting, with instruction on how to choose the right cloud provider to optimize workload security. Choose the model that best fulfills the reliability your infrastructure requires, and additionally view 7 steps for preparing cloud implementation.
Posted: 28 Feb 2017 | Published: 31 Dec 2015

Macquarie Cloud Services

When Downtime Takes a Bite out of Your Budget
sponsored by Globalscape
EBOOK: Unplanned downtime and data loss will ultimately affect an organization's bottom line. Discover how to develop a robust data protection strategy that helps defend your most critical assets and learn how to create visibility into data transfers, meet compliance, simplify disaster recovery, and more.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

Globalscape

How to Gain Visibility Across Your Multi-Cloud Environment
sponsored by VMware
WHITE PAPER: Adopt an application-centric approach to cloud management. Download this resource to discover how cloud management platforms (CMP) are evolving, and how to leverage the CMP to develop and automate resource delivery across all private and public clouds.
Posted: 16 Dec 2016 | Published: 16 Dec 2016

VMware

Discovering a Cloud Management Platform Purpose-built for Hybrid Cloud
sponsored by VMware
DATA SHEET: Learn how to manage multi-vendor hybrid cloud environments—including external clouds like AWS, Azure, and VMware vCloud Air—with a purpose-built cloud management platform. Read on to see how one CMP streamlines deployment of DevOps-ready IT, intelligent operations, and more.
Posted: 16 Dec 2016 | Published: 16 Dec 2016

VMware

Beyond the Basics: Top 5 Cloud Management Must Haves
sponsored by VMware
WHITE PAPER: Move beyond the basics of CMP: Read this white paper to learn how to leverage your cloud to accelerate IT service delivery, automate data center operations, and securely manage the hybrid cloud. You'll also see how to address IT initiatives and make the most of your CMP.
Posted: 14 Dec 2016 | Published: 14 Dec 2016

VMware

Devise a Cloud Strategy that Doesn't Cast a Shadow on App Performance
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Download this paper to learn how to devise a cloud strategy that doesn't cast a shadow on, or deter, app performance. Discover several cloud deployment models compared for their visibility and control, including private cloud, SaaS, and 2 more.
Posted: 30 Nov 2016 | Published: 30 Nov 2016

Riverbed Technology, Inc.

Crunching the Costs of Microsoft Exchange On-premises vs. Cloud Services
sponsored by Riverbed Technology, Inc.
EGUIDE: Download this expert guide to learn how to calculate the costs of on-premises Exchange versus those of Office 365's mail service, and from this assessment deduce if the O365 cloud is your enterprise's best option for collaboration. Discover new cost factors such as electricity, bandwidth needs, personnel expenses, and more.
Posted: 28 Nov 2016 | Published: 22 Nov 2016

Riverbed Technology, Inc.

Building a Data Lifecycle Management Strategy in the Era of Digital Transformation
sponsored by Iron Mountain
WHITE PAPER: Discover how to formulate and execute a data lifecycle management plan that accelerates digital transformation and enable you to meet and e-discovery requirements, improve availability, and secure data stored and archived in the cloud. Download now to fill in the gaps of your data storage strategy.
Posted: 04 Oct 2016 | Published: 04 Oct 2016

Iron Mountain

Pure Storage Helps Secure-24 Live Up To Its Name
sponsored by Pure Storage
CASE STUDY: In this case study, learn how an industry leader in IT operations, Secure-24, was able to unlock the full potential of business-critical apps like SAP, Oracle, and PeopleSoft; better manage cost assurance, and improve their overall data protection ability through an all-flash implementation.
Posted: 29 Jul 2016 | Published: 31 Dec 2015

Pure Storage

A Computer Weekly buyer's guide to 3D printing
sponsored by ComputerWeekly.com
EBOOK: In this 14-page buyer's guide, Computer Weekly looks at how 3D Printing will disrupt industry from enterprises to SMEs, what advances we will see next and how CIOs can exploit the tide of innovation to become business enablers.
Posted: 28 Jul 2016 | Published: 28 Jul 2016

ComputerWeekly.com

Avoiding Cloud Lock -In: Managing Applications Across Hybrid Clouds
sponsored by Cisco Systems, Inc.
WHITE PAPER: No one wants to be locked into a particular platform or cloud. In this white paper, find out how with the right cloud-management solution, enterprise IT can take complete advantage of multicloud environments, while retaining the flexibility to make changes as demands and new technology dictate. Read on to learn more.
Posted: 24 Feb 2017 | Published: 30 Dec 2016

Cisco Systems, Inc.

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise

Five AWS Data Migration Methods to Consider and How to Overcome Common Mistakes
sponsored by UXC Oxygen and Amazon Web Services
EGUIDE: More enterprises are looking to store data in the public cloud, often at a fraction of the cost of on-premises storage. But transferring that data isn't straightforward. Examine 5 data migration methods for moving storage to AWS in this expert guide, as well as 4 additional mistakes to avoid when transferring servers and apps to the cloud.
Posted: 28 Oct 2016 | Published: 26 Oct 2016

UXC Oxygen and Amazon Web Services

Building a Hybrid Cloud Roadmap and 3 Advantages Flying Under the Radar
sponsored by BT
EGUIDE: Given how rapidly IT evolves, needs are rarely static and there's inevitable growth making it tough to develop a long-term cloud strategy. In this e-guide learn how to build a hybrid cloud roadmap that lasts and discover 3 advantages of hybrid cloud that have been flying under the radar.
Posted: 01 Aug 2016 | Published: 27 Jul 2016

BT
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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