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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
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Simplify Database Consolidation with Oracle Multitenant
sponsored by Oracle Corporation
WEBCAST: This webcast reveals a new type of architecture for consolidating databases and simplifying operations in the cloud.
Posted: 11 May 2015 | Premiered: May 11, 2015

Oracle Corporation

An Inside Look at the On Demand Cloud Platform™
sponsored by Peer1
WHITE PAPER: Access this white paper to learn about a specific type of cloud platform that enables virtual cloud servers and bare metal cloud servers to be provisioned in minutes—all from a single, highly intuitive, easy-to-use control panel.
Posted: 07 May 2015 | Published: 07 May 2015

Peer1

When IT Service Management isn’t What it Could Be: The Importance of Kaizen in ITSM
sponsored by Unisys
WHITE PAPER: This whitepaper focuses on how you can combine ITSM best practices with a Kaizen approach to eliminate IT inefficiencies and excess costs while modernising your overall service management framework.
Posted: 06 May 2015 | Published: 01 Oct 2014

Unisys

Azure Active Directory Solutions for Identity and Access Management
sponsored by Microsoft
WHITE PAPER: In this white paper, discover several common scenarios and understand how Azure™ Active Directory® (Azure AD) provides a comprehensive solution that addresses identity and access management requirements for on-premises and cloud applications, including Office 365 and a world of non-Microsoft SaaS applications.
Posted: 30 Apr 2015 | Published: 01 Feb 2014

Microsoft

Everything You Need To Know About Private Clouds
sponsored by Accelerite
EBOOK: This ebook highlights 6 major areas you need to focus on to successfully create a private cloud for your company.
Posted: 30 Apr 2015 | Published: 30 Apr 2015

Accelerite

Know What Third-Party App Developers Are Doing
sponsored by BalaBit
WHITE PAPER: This white paper discusses the convenience of using of monitoring software for external application management activities.
Posted: 24 Apr 2015 | Published: 24 Apr 2015

BalaBit

SLA Management Checklist and Data Restoration Tips After a Breach
sponsored by Carbonite
EGUIDE: In this e-guide you will find a checklist of major items that should be addressed in service-level agreement before signing the dotted line, including security and privacy.
Posted: 22 Apr 2015 | Published: 22 Apr 2015

Carbonite

How to Choose the Right Compute Best Fit For Your Business
sponsored by Hewlett-Packard Limited & Intel® (Procesor Intel® Xeon®)
WHITE PAPER: This white paper highlights 6 steps to take towards the software-defined enterprise where general compute resources can be configured and scaled for any workload.
Posted: 16 Apr 2015 | Published: 01 Nov 2014

Hewlett-Packard Limited & Intel® (Procesor  Intel® Xeon®)

New Strategies for a New World IT: Are you Ready?
sponsored by Hewlett-Packard Limited & Intel® (Procesor Intel® Xeon®)
WHITE PAPER: This white paper reveals how IT environments can increase efficiency, decrease the time IT needs to deliver services to the business, increase uptime and SLAs, and improve business application performance.
Posted: 16 Apr 2015 | Published: 31 Dec 2014

Hewlett-Packard Limited & Intel® (Procesor  Intel® Xeon®)

How to Handle the High Demands of Today's Workloads
sponsored by Hewlett-Packard Limited & Intel® (Procesor Intel® Xeon®)
WHITE PAPER: Access this white paper to learn why businesses must take the opportunity to update their hardware in order to meet the demands of today's workloads, as well as gain the significant benefits that a modern IT infrastructure brings.
Posted: 14 Apr 2015 | Published: 31 Jan 2015

Hewlett-Packard Limited & Intel® (Procesor  Intel® Xeon®)

Managed, Shared Resources: Public Cloud
sponsored by Dimension Data
WHITE PAPER: In this white paper, discover how one public cloud service in particular remains secure, scalable and convenient, and find out how it can pay off for your business.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

Dimension Data

Data Management Designed for the Web, Mobile and Internet of Things Era
sponsored by IBM
WHITE PAPER: Database-as-a-Service (DBaaS) helps enable you to buy into a data management Service Level Agreement (SLA) instead of buying into a database technology, simplifying app development and delivery.Read this white paper to find out all the ways DBaaS can benefit your organization.
Posted: 06 Apr 2015 | Published: 31 Jan 2015

IBM

Software-Defined Storage: What it Means for the IT Practitioner
sponsored by VMware, Inc.
WHITE PAPER: This white paper introduces Software-Defined Storage, a new approach to storage that enables a fundamentally more efficient operational model that fits in with our virtualized world.
Posted: 26 Mar 2015 | Published: 31 Jan 2015

VMware, Inc.

Managing the Complexity of Today’s Hybrid IT Environments
sponsored by Kaseya
WHITE PAPER: Fortunately, these challenges no longer have to be costly and time consuming. This white paper describes the key characteristics of the changing environment of IT. You can also discover new choices that IT managers have for meeting the growing set of management challenges.
Posted: 15 Mar 2015 | Published: 15 Mar 2015

Kaseya

5 Ways to Differentiate Your Cloud and Managed Hosting Services
sponsored by Solidfire
WHITE PAPER: Access this white paper to discover the secret to achieving differentiated cloud and managed hosting services in the marketplace.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Solidfire

Manage, Deliver and Secure APIs With a Next-Generation Platform
sponsored by Axway
WHITE PAPER: Find out how application architecture is evolving in order to handle the rapid delivery of business services via APIs.
Posted: 25 Feb 2015 | Published: 31 Dec 2013

Axway

A Revolution in Cloud Networking: Citrix TriScale Technology
sponsored by Citrix
WHITE PAPER: View this resource now to learn how you can scale application and service delivery infrastructures for enterprise cloud networks—with no additional complexity or hefty costs.
Posted: 30 Dec 2014 | Published: 01 May 2013

Citrix

10 Vendors Dominating the APM Market—How Do They Stack Up Against One Another?
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

AWS: The Basics
sponsored by SIOS Technology Corp
EGUIDE: Not 100% sure about the differences between Amazon Web Services (AWS) and Microsoft Azure? In this expert e-guide, get a breakdown of the plans, costs, and service-level agreement (SLA) details to help you decide which service best meets your organization's needs.
Posted: 01 Dec 2014 | Published: 01 Dec 2014

SIOS Technology Corp

Next-Gen ADCs: The answer to performance woes?
sponsored by Radware
WHITE PAPER: This white paper highlights a next-generation ADC solution that is designed to provide SLA assurance and improvement, enabling application performance management.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

Radware

Meet the Healthcare IT demands with Vblock
sponsored by VCE
WHITE PAPER: This case study examines how Molina was able to increase application performance and speed provisioning while reducing data center footprint. Read on to learn how they were able to deliver an agile infrastructure capable of meeting increased SLAs by consolidating their infrastructure on Vblock™ Systems.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

VCE

Put IT at the Peak of Success with the Private Cloud
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Access this 2-page paper that highlights a private cloud platform that helps empower users and customers with the right service levels, optimizes app delivery total cost of ownership, and enables service-centric IT that accelerates business responsiveness. Read on now to learn more.
Posted: 15 Aug 2014 | Published: 04 Apr 2014

Dell, Inc. and Intel®

CW Buyer's Guide: Emerging technologies in networking
sponsored by ComputerWeekly.com
EBOOK: Check out this extensive buyers' guide to explore technologies that are designed to improve networking, and for an inside glance at what established suppliers are doing to re-invent their offerings.
Posted: 09 Jan 2015 | Published: 06 Jan 2015

ComputerWeekly.com

5 Key Areas To Consider For Remodeling Your Infrastructure
sponsored by IBM
EBOOK: This informative resource can help you take advantage of the biggest business opportunities and the technology required for success.
Posted: 05 Jan 2015 | Published: 01 Dec 2014

IBM

Expert Tips for Compliance and Managing Employee Data
sponsored by IBM
EGUIDE: This expert e-guide covers the key drivers behind the move to Software-as-a-Service (SaaS) and cloud-based applications, as well as important considerations to keep in mind when evaluating your choices. As you read, learn how to craft a comprehensive request for proposal (RFP) and overcome ongoing compliance and management challenges.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

IBM
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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