SLA White Papers ( Service Level Agreements, SLAs ) Software Downloads, Definition and Webcasts

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May 25, 2012

Business of Information Technology > Business Environment > Legal Environment > Laws > Contract Law > Contracts >
SLA
ALSO CALLED: Service Level Agreements, SLAs DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services … Definition continues below.
SLA Reports
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How to Choose a Managed Network Services Provider sponsored by MegaPath Inc. WHITE PAPER: Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization. Posted: 23 May 2012 \| Published: 23 May 2012 TOPICS: Management Service Providers \| Network Best Practices \| Network Management \| Network Management Services \| Network Monitoring \| Network Security \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Outsourcing \| Remote Access Security \| Remote Network Management \| Remote Offices \| Remote Users \| SLA \| SLA Management Services \| WAN

What if There Were a Better Class of Cloud? sponsored by Alcatel-Lucent Enterprise PRESENTATION TRANSCRIPT: The Carrier Cloud is a superior class of public cloud services, which serves customers better and enables MSPs to further leverage the cloud for their own business benefits. Posted: 15 May 2012 \| Published: 15 May 2012 TOPICS: Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Hybrid clouds \| Management Service Providers \| Networking \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| SLA

The Carrier Cloud: A Better Class of Cloud sponsored by Alcatel-Lucent Enterprise WEBCAST: Uncover the details about the Carrier Cloud: A better class of public cloud services that will serve customers better and also further enable MSPs to exploit the cloud for their own business benefits. Posted: 07 May 2012 \| Premiered: 07 May 2012 TOPICS: Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Hybrid clouds \| Management Service Providers \| Networking \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| SLA

On Demand Webcast: How to Maximize IT Protection and Minimize Downtime sponsored by CA ARCserve WEBCAST: This webcast explores today's best practices for disaster recovery and the wide range of cutting edge technologies available to protect your organization. Posted: 01 May 2012 \| Premiered: 01 May 2012 TOPICS: Backups \| Compliance Best Practices \| Data Recovery \| Data Security \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| Disk Backups \| Downtime \| SLA \| Storage Security \| Tape Backups

Meeting & Managing Your Recovery Time and Recovery Point Objectives/SLA’s sponsored by CA ARCserve WHITE PAPER: Creating solid SLAs will let you save the day when the unexpected happens — and keep aggressive users at bay with a set of written expectations. Check out this brief white paper to learn how to build a better SLA for your organization. Posted: 01 May 2012 \| Published: 01 May 2012 TOPICS: Data Recovery \| Data Security \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| Downtime \| Service Level Management \| SLA \| SLA Management Services

Enterprise Management Associates Cloud APM Radar Report sponsored by Hewlett-Packard Company WHITE PAPER: Read this paper to get an understanding of the application performance management (APM) challenges specific to public, private and hybrid clouds, and view analyses of solutions designed to address them. Learn how to gain a comprehensive view of your cloud applications so you can ensure the highest possible service levels. Posted: 27 Apr 2012 \| Published: 27 Apr 2012 TOPICS: Application Performance Management \| Application Performance Management Software \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| Service Level Management \| SLA \| SLA Management Services

Private Cloud E-Zine Vol. 2 No.2 Cloud Capacity Planning for the Future and Navigating Cloud SLAs sponsored by SearchCloudComputing.com EZINE: Explore the latest cloud computing trends and gain exclusive tips for how you can successfully define SLAs, plan for capacity, and more in this expert e-zine. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Private Cloud \| SLA

Blueprint for Cloud-Based eDiscovery sponsored by Guidance Software, Inc. WHITE PAPER: In this resource, uncover a blueprint for bringing eDiscovery in house via the cloud. This guide is set to serve as a framework for cloud computing security, privacy, control, risk, and cost concerns for corporations and law firms utilizing eDiscovery. Posted: 11 Apr 2012 \| Published: 11 Apr 2012 TOPICS: Application Security \| Business Continuity Planning \| Cloud Computing \| Cloud Management \| Cloud Security \| Disaster Recovery \| Electronic Discovery \| Electronic Discovery Software \| Private Cloud \| Public Cloud \| Risk Management \| Security \| SLA

Rising Above the Competition as a Cloud Services Provider: Five Effective Steps for Claiming Your Share of the Pie sponsored by CA Technologies. WHITE PAPER: Learn how you can rise above the competition as a cloud provider, especially by using the five key steps outlined in this resource. Posted: 06 Apr 2012 \| Published: 06 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| SLA \| SLA Management Services \| Vertical Industries

The Carrier Cloud: Driving Internal Transformation and New Cloud Revenue sponsored by Alcatel-Lucent Enterprise WHITE PAPER: Discover how the carrier cloud can drive internal transformation and create new cloud revenue for you. Posted: 06 Apr 2012 \| Published: 06 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Infrastructure as a Service (IaaS) \| Platform as a service \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| SLA \| Software as a Service

Next-Gen Network Performance Management sponsored by Riverbed Technology, Inc. WHITE PAPER: Riverbed Cascade is a new type of tool that incorporates traffic monitoring, packet capture and protocol analysis to provide an application-aware view of the network. Download this white paper from NetMedia to learn how Riverbed Cascade can help to solve your IT performance challenges. Posted: 03 Apr 2012 \| Published: 03 Apr 2012 TOPICS: Application Monitoring \| Application Monitoring Software \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Data Collection \| Network Appliances \| Network Design \| Network Infrastructure \| Network Management \| Network Management Software \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Performance Management Software \| Network Security \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Remote Access Security \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| SLA \| WAN

Getting to the Root cause of Network and Application Issues sponsored by Fluke Networks WHITE PAPER: Learn about a tablet-based approach for troubleshooting network and applications issues that helps you get to the root cause faster and more effectively than ever before. Posted: 23 Mar 2012 \| Published: 23 Mar 2012 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Network Management \| Network Management Protocols \| Network Management Software \| Network Managers \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Performance Management Software \| Networking \| SLA \| SLA Management Services \| SNMP \| Tablet PC

Three Steps to Progress BPM from Project to Program sponsored by PointSource WHITE PAPER: A good business process management (BPM) program enables your organization to scale your processes to deliver the most value to your business. Read this white paper to learn how to establish a solid foundation for BPM in three simple steps. Posted: 21 Mar 2012 \| Published: 21 Mar 2012 TOPICS: Business Process Management \| Business Process Management Software \| Business Processes \| Service Level Management \| SLA

Preparing for Mission-Critical SOA with Next-Generation Governance Technologies sponsored by Oracle Corporation WHITE PAPER: Whether you are just embarking on an SOA program or expanding an existing initiative, the latest governance solutions can guide you along the path to demonstrable, measurable SOA success. Read this white paper now to see why there’s never been a better time to confidently invest in SOA. Posted: 12 Mar 2012 \| Published: 12 Mar 2012 TOPICS: Business IT Alignment \| Business Management \| Regulatory Compliance \| SLA \| SOA \| SOA Governance

The Benefits of Migrating to MPLS sponsored by XO Communications WHITE PAPER: Learn more about MPLS-based private/IP networks and how they are becoming mainstream in today’s organizations. Discover the challenges inherent to migration and learn what you must be able to monitor and manage when adopting this type of network. Posted: 08 Mar 2012 \| Published: 08 Mar 2012 TOPICS: IP Networks \| MPLS \| Network Architectures \| Network Design \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Networking \| SLA \| VPN

Doug Ingraham - Understanding the Advantages of Hybrid Clouds sponsored by Brocade WHITE PAPER: In this exclusive Q&A, learn what hybrid cloud entails and the benefits of implementing this approach to cloud computing. Posted: 29 Feb 2012 \| Published: 29 Feb 2012 TOPICS: Cloud Computing \| Data Center Management \| Data Security \| Hybrid clouds \| Private Cloud \| Public Cloud \| SLA

IP telephony trends: Migrating from PSTN to SIP trunking sponsored by NACR EGUIDE: Uncover the top five trends in enterprise IP telephony and learn the benefits and challenges of replacing PSTN with SIP-based services. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Disaster Recovery \| IP \| IP PBX \| IP Telephony \| Mobile Workers \| PSTN \| SIP \| SLA \| VDI \| Videoconferences \| VoIP \| WLAN

Integrating Macs with Microsoft DFS - Best Practices sponsored by GroupLogic WHITE PAPER: This document describes three options for integrating Macs with Microsoft DFS infrastructure. Posted: 15 Feb 2012 \| Published: 15 Feb 2012 TOPICS: Distribution \| File Sharing Protocols \| Integration Server Software \| Mac OS \| Network Architectures \| Network Infrastructure \| Networking \| SLA \| WAN

Magic Quadrant Identifies Leaders in WAN Optimization sponsored by Silver Peak PRODUCT REVIEW: Your IT organization needs WAN optimization that can be deployed anywhere, on any platform, and for the lowest cost. See how the new Gartner Magic Quadrant for WAN Optimization Controllers can help. Posted: 03 Feb 2012 \| Published: 03 Feb 2012 TOPICS: Bandwidth Management \| Data Centers \| LAN \| Network Management \| Network Traffic Management \| Networking \| Networking Hardware \| Remote Offices \| Remote Users \| ROI \| SLA \| SSL \| WAN \| WAN Hardware

Accelerated Networks Drive Better Business Outcomes sponsored by Global Knowledge WHITE PAPER: Discover how you can improve the performance of applications by 5-50 times and boost productivity with a next-generation approach that incorporates service-level assurance and managed WAN optimization. Posted: 12 Jan 2012 \| Published: 12 Jan 2012 TOPICS: Application Performance Management \| CIOs \| Downtime \| Network Management \| Network Performance \| SLA \| WAN

Proactive Network Monitoring and Management sponsored by Nimsoft, Inc. WHITE PAPER: Uncover how monitoring technology can equip network administrators with the vital insights needed to govern and ensure availability of servers and applications, whether managed locally or in the cloud. Posted: 05 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Applications Management \| Cloud Computing \| Dashboards \| Database Performance Management \| Infrastructure Management \| Network Design \| Network Infrastructure \| Network Management \| Network Managers \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Traffic Analysis \| Network Traffic Management \| Networking \| Private Cloud \| Public Cloud \| SLA

Miercom Report Avaya WLAN Controller 8180 sponsored by Avaya TEST RESULTS: This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products. Posted: 02 Dec 2011 \| Published: 02 Dec 2011 TOPICS: 802.11 \| 802.11a \| 802.11g \| 802.11n \| Network Management \| Network Monitoring \| Network Performance \| SLA \| Voice Networking \| WLAN \| WLAN Management \| WLAN Protocols

SLAs Key to Ensuring Reliable Cost-Efficient Cloud Services sponsored by Kaseya International Limited EGUIDE: In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs, Posted: 13 Sep 2011 \| Published: 13 Sep 2011 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| SLA \| SLA Management Services \| Systems Management

Top 5 New Features of vSphere 5 sponsored by Global Knowledge WHITE PAPER: Explore the new and improved features in VMware's vSphere 5, the next version in the ESX and ESXi and vCenter family of products, and the successor to the widely-used vSphere 4. Learn about the top 5 new features in vSphere 5 with step-by-step case studies. Posted: 19 Aug 2011 \| Published: 19 Aug 2011 TOPICS: Data Center Management \| Server Management \| Server Virtualization \| SLA \| VMware \| VMware ESX

How to Build an IAAS Cloud sponsored by GlassHouse Technologies (UK) Ltd. WHITE PAPER: Can you build your own internal cloud? Or even better, can you transition your existing environment to an internal cloud model? At first blush, this may seem like a herculean task, but in reality it is a matter of following a few simple rules, adopting a few disciplines, and finding some good tools. Posted: 02 Aug 2011 \| Published: 02 Aug 2011 TOPICS: CIOs \| Cloud Computing \| Cloud Storage \| NAS \| Private cloud computing \| SLA \| Storage Infrastructure \| Storage Virtualization

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SLA DEFINITION (continued): … for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. …
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