SLA White Papers ( Service Level Agreements, SLAs ) Software Downloads, Definition and Webcasts

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May 25, 2013

Business of Information Technology > Business Environment > Legal Environment > Laws > Contract Law > Contracts >
SLA
ALSO CALLED: Service Level Agreements, SLAs DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services … Definition continues below.
SLA Reports
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Expert Advice: 10 Questions You Need to Ask Vendors Before Making an App Delivery Solution Purchase sponsored by SearchNetworking.com VIRTUAL ENVIRONMENT: This final section of SearchEnterpriseWAN.com's three-part guide on application delivery optimization explores the guiding principles behind undertaking an ADO deployment and provides a checklist of steps and considerations you should address prior to selecting an ADO solution. Posted: 20 May 2013 \| Premiered: 20 May 2013 TOPICS: Application Deployment \| Application Monitoring \| Application Performance Management \| Applications Management \| Cloud Computing \| Load Balancing \| Network Capacity \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Network Traffic Management \| Networking \| SLA \| Vendor Selection \| Vendors \| Virtual Appliance \| WAN

Expert Advice: The Top Considerations When Making a Vendor Shortlist sponsored by SearchNetworking.com VIRTUAL ENVIRONMENT: Part two of SearchEnterpriseWAN.com's three-part guide on application delivery optimization outlines a number of questions you should ask potential vendors to ensure you're deploying the best solution possible for your enterprise. Posted: 20 May 2013 \| Premiered: 20 May 2013 TOPICS: Acceleration Hardware \| Application Deployment \| Application Integration \| Application Monitoring \| Application Performance Management \| Applications Management \| Bandwidth Management \| Collaboration \| Load Balancing \| Network Capacity \| Network Management \| Network Monitoring \| Network Performance \| Network Traffic Management \| Networking \| SLA \| Virtual Appliance \| WAN

Driving Workload Automation Across the Enterprise sponsored by IBM WHITE PAPER: Uncover details of a workload automation solution that can help you simplify workload management across your heterogeneous environments. Posted: 03 May 2013 \| Published: 31 Oct 2011 TOPICS: Applications Management \| Data Center Consolidation \| Data Center Management \| Data Center Networking \| Data Centers \| Network Management \| Network Monitoring \| Network Performance \| Networking \| SLA \| Workload Automation

What Capabilities In APM Really Matter to You? sponsored by Ipswitch WhatsUp Gold WHITE PAPER: Get help determining what you need from an application performance monitoring (APM) solution to find the product that will truly fulfill your business needs. Posted: 01 May 2013 \| Published: 01 May 2013 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Network Applications Software \| Network Management \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Performance Management Software \| Networking \| SLA \| User Experience

Troubleshooting Virtual Desktop Infrastructure Deployments with Cascade sponsored by Riverbed Technology, Inc. WHITE PAPER: Read this brief to learn how the Riverbed® Cascade® application-aware network performance management (NPM) solution unlocks VDI visibility. Posted: 22 Apr 2013 \| Published: 31 Dec 2012 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Downtime \| Network Management \| Network Managers \| Network Monitoring \| Network Performance \| Network Performance Management Software \| Networking \| SLA \| Troubleshooting \| VDI \| Virtual Desktop Infrastructure \| WAN

NPM Delivers Improved Network Visibility to IT Operations sponsored by Riverbed Technology, Inc. WHITE PAPER: NPM tools provide performance and availability monitoring solutions for the applications traversing the data communication network. Register here to learn more about Gartner's key recommendations for improving network visibility into IT operations. Posted: 18 Apr 2013 \| Published: 24 Oct 2012 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Network Management \| Network Managers \| Network Monitoring \| Network Performance \| Networking \| SLA \| Systems Management

Application Virtualization Goes Mission-Critical sponsored by Symantec Corporation WHITE PAPER: This white paper features a report on the dangers and successes of Tier 1 application virtualization, based on a research study of a number of enterprises who have taken on this initiative. The paper discusses how to deal with the remaining key risks: performance degradation and gaps in business continuity. Posted: 13 Mar 2013 \| Published: 13 Mar 2013 TOPICS: Application Deployment \| Application Hosting \| Application Life-Cycle Management \| Application Security \| Applications Management \| Backup for Virtualized Servers \| Backups \| Business Continuity Planning \| Performance Testing \| Security \| Server Virtualization \| SLA

Affinity Networking Solves Real-World Problems sponsored by Plexxi WHITE PAPER: Discover how affinity-driven networking can help you shift from being optimized around connectivity to being optimized around delivering end-user experience by marrying the principals of software-defined networks (SDNs) with the specific needs of applications that must be fulfilled. Posted: 11 Mar 2013 \| Published: 11 Mar 2013 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Bandwidth Management \| Network Architectures \| Network Capacity \| Network Design \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Network Traffic Management \| Networking \| Networking Hardware \| SLA \| User Experience

SMBs and Cloud Security: The Answers to Your Questions sponsored by Symantec Corporation WHITE PAPER: This FAQ answers five of the top questions SMBs have about cloud-based security solutions. View now to uncover the answers and learn if such a solution is right for your SMB! Posted: 22 Feb 2013 \| Published: 31 Dec 2012 TOPICS: Anti-Spam Software \| Anti-Spyware Software \| Cloud Computing \| Cloud Management \| Cloud Security \| Email Security \| Endpoint Security \| Managed Security Services \| Remote Access Security \| Security \| Security Management \| Security Managers \| Security Policies \| SLA \| SMBs \| Software as a Service

Enterprise Cloud Governance Requirements and Best Practices sponsored by ServiceMesh WHITE PAPER: Uncover the top eight enterprise requirements that are critical for large enterprises to implement to govern complex, many-to-many relationships within a cloud environment. Posted: 20 Feb 2013 \| Published: 20 Feb 2013 TOPICS: Access Control \| Access Rights \| Application Security \| Cloud Computing \| Cloud Management \| Cloud Security \| Data Governance \| Data Security \| Governance, Risk, Compliance (GRC) \| IT Management \| Secure Application Development \| Secure Content Management \| Security \| Security Architectures \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Systems \| Security Threats \| SLA

Expert Checklist for Choosing a Tape Vaulting Provider sponsored by Iron Mountain EGUIDE: Access this expert checklist for choosing a tape vaulting provider today to learn about evaluating the costs of off-site backup, selecting potential backup partners and ensuring tapes are accessible and safe. Posted: 11 Feb 2013 \| Published: 11 Feb 2013 TOPICS: Backups \| Data Loss Prevention (DLP) \| Data Recovery \| Data Storage \| Disaster Recovery \| Remote Backups \| SLA \| Tape Backups

Five Pillars for Controlling Firewall ACLs and Rules sponsored by Infoblox WHITE PAPER: Many of today's IT departments struggle to maintain a balance between seamless deployment of services and applications and working within the confines of restrictive budgets and limited resources. Discover how you can use the power of network automation as a key driver to bridge the gap between targeted goals and IT reality. Posted: 05 Feb 2013 \| Published: 31 Jan 2013 TOPICS: Application Security \| Data Security \| Firewall Management \| Network Security \| SLA

Gartner: Best practices for I&O for cloud-readiness sponsored by ComputerWeekly.com ANALYST BRIEF: Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud. Posted: 14 Jan 2013 \| Published: 14 Jan 2013 TOPICS: Cloud Computing \| Cloud Management \| Contingency Planning \| Infrastructure Management \| Infrastructure Services \| ITIL \| Managing Change \| Operational Support Systems \| Risk Management \| Service Creation \| Service Level Management \| Service Process Optimization Software \| SLA \| Software as a Service \| Virtual Desktop Infrastructure

Utilizing Next Generation MSP Automation to Gain a Competitive Advantage in the Marketplace sponsored by N-able Technologies WHITE PAPER: This independent analysis paper describes how N-able's automation platform can help you scale your operations to meet customer demands in a profitable manner. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Hardware Management \| Hosting Services \| Management Service Providers \| Network Management \| Network Management Services \| Outsourcing \| Remote Network Management \| Server Management \| SLA \| SLA Management Services \| Systems Management \| Systems Management Services

Breaking the Cycle of Network Noncompliance sponsored by IBM WHITE PAPER: Discover details about a best practice approach that will help you ensure that your regulatory, security, operational, and other compliance requirements are met across your organization. Posted: 26 Nov 2012 \| Published: 31 Oct 2011 TOPICS: Access Control \| Authentication \| Compliance (Finance) \| Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Compliance Software \| HIPAA Compliance \| Network Management \| Network Monitoring \| Network Traffic Management \| Regulations \| Regulatory Compliance \| SLA \| Vulnerability Assessments

Software-Defined Networking Could Make Network-as-a-Service a Reality sponsored by Dell, Inc. EGUIDE: This E-Guide from SearchNetworking.com explores the topic of Network-as-a-Service and how software-defined networking could help make this new network paradigm for the cloud a reality. Posted: 05 Nov 2012 \| Published: 09 Apr 2012 TOPICS: Cloud Computing \| Ethernet Networks \| IP Networks \| MPLS \| Network Design \| Network Infrastructure \| Network Management \| Network Security \| Network Traffic Management \| Networking \| Policy-Based Network Management \| Security \| SLA \| Software \| Software as a Service

Cloud Security FAQs sponsored by CSC EGUIDE: This expert E-Guide explores the steps to take before migrating data applications into the public cloud. In addition, gain insight on cloud app development and cloud APIs in our useful FAQ. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: Access Control \| Application Deployment \| Application Development \| Application Hosting \| Application Programming Interfaces \| Application Security \| Applications Management \| Authentication \| Cloud Computing \| Cloud Management \| Cloud Security \| Data Security \| Identification Systems \| Identity Management \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| SLA

Smarter Deduplication with CommVault® Simpana® Software sponsored by CommVault Systems, Inc. PRODUCT OVERVIEW: CommVault® Simpana® software provides a holistic approach to data deduplication. Data deduplication should not be deployed as a band aid or "quick-fix" point product. Read this product overview to learn more about the key benefits and capabilities of this solution. Posted: 27 Dec 2012 \| Published: 18 Jun 2009 TOPICS: Backups \| Data Deduplication \| Data Recovery \| Data Replication \| Remote Backups \| SLA \| Storage Consolidation \| Storage Infrastructure \| Storage Management \| WAN

How MSPs Can Drive Success in the Current Market sponsored by Kaseya EGUIDE: This E-Guide from MicroScope.co.UK explains why leveraging the proper monitoring tool can make or break your business. In addition, discover why updating your services portfolio to include mobile management can help you drive business profits, gain customers, and increase efficiency. Posted: 06 Dec 2012 \| Published: 06 Dec 2012 TOPICS: Management Service Providers \| Mobile Device Management \| Mobile Workers \| Outsourcing \| SLA \| Smart Phones \| Tablet PC

Cloud-Based Email Archiving Pros and Cons sponsored by Symantec Corporation EGUIDE: Explore the benefits and downfalls of cloud-based email archiving in this expert E-Guide brought to you by SearchStorage.com. Find key criteria you shouldn't overlook when considering archiving in the cloud and learn why it's essential to know the ins and outs of whatever service in which you intend to invest. Posted: 03 Dec 2012 \| Published: 03 Dec 2012 TOPICS: Cloud Archive \| Cloud Security \| Cloud Storage Services \| Content Archiving \| Data Management \| Email Archiving \| SLA \| Storage Security \| Storage Service Providers

Hitachi Command Director sponsored by Hitachi Data Systems DATA SHEET: This data sheet introduces a software designed to provide comprehensive management reporting of storage environments via consolidated key management statistics and business intelligence views of the storage environment. Read on to explore an approach to managing storage capacity and performance requirements. Posted: 16 Oct 2012 \| Published: 30 Apr 2012 TOPICS: Business Intelligence \| Data Analytics \| Data Management \| Data Storage \| SLA \| Storage Capacity \| Storage Management \| Storage Provisioning \| Storage Resource Management Software

Presentation Transcript: College of Virtualization - Lessons in Implementing a Cost-Effective Disaster Recovery Plan sponsored by Dell, Inc. PRESENTATION TRANSCRIPT: This SearchDisasterRecovery.com presentation transcript will give you a crash course on how to implement a cost-efficient disaster recovery plan. You'll hear an overview of disaster recovery and recieve some general advice to get you started on the business and technology considerations that are going to be crucial to you. Posted: 11 Oct 2012 \| Published: 16 Mar 2011 TOPICS: Backups \| Best Practices \| Business Continuity Planning \| Disaster Recovery \| IT Spending \| Network Infrastructure \| Server Virtualization \| SLA \| SMBs \| Storage Best Practices \| Storage Virtualization \| VMware

Presentation Transcript: Next Generation Data Protection with HP StoreOnce and Data Protector 7 Software sponsored by Hewlett-Packard Company PRESENTATION TRANSCRIPT: Failing to modernize your data protection could be catastrophic in terms of lost time, profit, and reputation. This informative white paper explores today's easiest, most cost-effective solutions to new data protection challenges. Posted: 12 Sep 2012 \| Published: 10 Sep 2012 TOPICS: Business Continuity Planning \| Business Continuity Planning Software \| Data Recovery \| Data Replication \| Data Security \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| Remote Backups \| Remote Office Connectivity \| Remote Offices \| SLA

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones sponsored by Zenprise WHITE PAPER: Discover why mobile service is vital to your overall messaging infrastructure and mobile management strategy as you uncover how to better support consumer-owned smartphones in your organisation. Posted: 03 Aug 2012 \| Published: 31 Mar 2009 TOPICS: Application Deployment \| Application Monitoring \| Application Performance Management \| Applications Management \| Downtime \| Mobile Device Management \| Mobile Workers \| SLA \| Smart Phones \| Troubleshooting

CSC partners with VCE to jump-start cloud business with Vblock™ Infrastructure Systems sponsored by VCE CASE STUDY: This case study explores the solution one of your peers implemented to meet the growing needs of their client base, ensure availability, performance, and security, and increase their competitive advantage in the cloud services market. Posted: 30 Jul 2012 \| Published: 30 Dec 2011 TOPICS: Application Performance Management \| Application Service Providers \| Applications Management \| Cloud Computing \| Cloud Management \| Cloud Security \| Infrastructure Services \| Management Service Providers \| SLA \| SLA Management Services

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SLA DEFINITION (continued): … for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. …
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