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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
1 - 25 of 224 Matches Previous Page  |  Next Page
SaaS CRM Best Practices
sponsored by Microsoft
EGUIDE: This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.
Posted: 03 Feb 2016 | Published: 01 Feb 2016

Microsoft

Operation Nexterday
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

ComputerWeekly.com

8 Tips to Stay Ahead of the Top 2016 Data Protection Trends
sponsored by Veritas
WHITE PAPER: This resourceful white paper offers 8 tips to maximize the value of your data protection investment and stay on top of the 2016 data protection trends. Read on to learn how your enterprise can accelerate your digital transformation, reduce cost and complexity, get ahead of exponential data growth, and more.
Posted: 22 Jan 2016 | Published: 22 Jan 2016

Veritas

Assessing the Benefits of Application Delivery Optimization: An Expert E-Guide
sponsored by Citrix
EGUIDE: In this expert e-guide, you will discover how to meet your service-level agreements by optimizing your application delivery processes. Access this exclusive guide to improve throughput by preventing numerous round trips and multiplex multiple connections, and accelerate your app delivery to meet SLAs.
Posted: 14 Jan 2016 | Published: 14 Jan 2016

Citrix

How to Design, Implement, and Manage a Successful Cloud
sponsored by Cintra/Oracle
WHITE PAPER: This white paper goes over the essential elements of the cloud to help you design, implement, and manage a successful one.
Posted: 16 Nov 2015 | Published: 16 Nov 2015

Cintra/Oracle

IT Infrastructure: How to Achieve 100% Uptime, High Security
sponsored by CyrusOne
CASE STUDY: This case study uncovers the data center colocation provider that a financial document storage service company leveraged to meet its requirements of 100% uptime and safety compliance.
Posted: 02 Oct 2015 | Published: 02 Oct 2015

CyrusOne

Red Hat ROI Analysis: Red Hat JBoss Enterprise Application Platform
sponsored by Red Hat
WHITE PAPER: Only a subscription to JBoss Enterprise Application Platform (EAP) meets the demanding requirements for mission-critical applications and includes the assurance of service-level agreement (SLA)-based support, patches, updates, and multi-year maintenance policies. Access this white paper for an ROI analysis of JBoss EAP.
Posted: 28 Jul 2015 | Published: 31 Aug 2014

Red Hat

SLA Management Checklist and Data Restoration Tips After a Breach
sponsored by Carbonite
EGUIDE: In this e-guide, examine a checklist of major security and privacy items that should be addressed in a service-level agreement before signing the dotted line. View now to learn how to craft a data breach restoration strategy using helpful insider tips.
Posted: 22 Apr 2015 | Published: 22 Apr 2015

Carbonite

5 Ways to Differentiate Your Cloud and Managed Hosting Services
sponsored by SolidFire
WHITE PAPER: In this resource, you'll discover the secret to achieving differentiated cloud and managed hosting services in the marketplace. Access this white paper now to find out how you can take advantage of SLAs to help you stand out and meet performance needs.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

SolidFire

Molina Healthcare Meets Healthcare IT Demands with Vblock
sponsored by EMC Converged Platforms
WHITE PAPER: In this case study, find out how Molina Healthcare consolidated their infrastructure onto a converged, fully virtualized system. Download now and you'll learn how they became more agile in responding to growth while increasing application performance and availability.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

EMC Converged Platforms

A Computer Weekly buyer’s guide to hybrid cloud
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Computer Weekly looks at how to find the best hybrid cloud provider for your organisation, the impact of hybrid cloud on the infrastructure manager and how Microsoft is catching up with the cloud market with Azure.
Posted: 04 Apr 2014 | Published: 04 Apr 2014

ComputerWeekly.com

How to Negotiate Your Cloud Contracts Like a Pro
sponsored by SearchCIO.com
EZINE: In this edition of CIO Decisions, you'll learn how to negotiate your cloud contracts like a pro. Discover articles with best practices.
Posted: 04 Nov 2015 | Published: 04 Nov 2015

SearchCIO.com

All in the Cloud Together
sponsored by SearchCloudApplications
EZINE: In this three-part handbook, learn about key cloud service-level agreement topics, including: three steps that will help organizations create effective cloud SLAs, why hybrid cloud SLAs are harder to define, how to avoid critical public cloud mistakes, and more.
Posted: 30 Oct 2015 | Published: 30 Oct 2015

SearchCloudApplications

With DaaS SLAs, the House Always Wins
sponsored by SearchVirtualDesktop.com
EBOOK: Learn about how DaaS providers build service-level agreements. The agreements don't usually favor the customer, and IT shops aren't as protected against downtime as they might think.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

SearchVirtualDesktop.com

CW Buyer's Guide: Emerging technologies in networking
sponsored by ComputerWeekly.com
EBOOK: Check out this extensive buyers' guide to explore technologies that are designed to improve networking, and for an inside glance at what established suppliers are doing to re-invent their offerings.
Posted: 09 Jan 2015 | Published: 06 Jan 2015

ComputerWeekly.com

Expert Tips for Compliance and Managing Employee Data
sponsored by IBM
EGUIDE: This expert e-guide covers the key drivers behind the move to Software-as-a-Service (SaaS) and cloud-based applications, as well as important considerations to keep in mind when evaluating your choices. As you read, learn how to craft a comprehensive request for proposal (RFP) and overcome ongoing compliance and management challenges.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

IBM

How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

Best Practices for Maintaining GRC During the Modern Age of Cloud Computing, BYOD and Big Data
sponsored by IBM
EGUIDE: This expert e-guide details three steps for maintaining compliance during cloud deployment, how BYOD and the cloud increase risk and how cloud SLAs can alleviate that risk and enhance data recovery.
Posted: 10 Jun 2014 | Published: 10 Jun 2014

IBM

Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database
sponsored by Dell, Inc. and Fusion-io
WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
Posted: 28 May 2014 | Published: 28 May 2014

Dell, Inc. and Fusion-io

Analyst Paper: Linux and Virtualization Bring Operational Efficiency
sponsored by IBM
WHITE PAPER: This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.
Posted: 21 Feb 2014 | Published: 31 Jan 2013

IBM

Assuaging Concerns about Public Cloud Services And APM: Expert Roadmap
sponsored by XO Communications
EGUIDE: In this e-guide, cloud networking expert Amy Larsen DiCarlo shares her insight on the public cloud, with emphasis on use cases, common concerns, and how to choose the right provider. Click through to also find 5 FAQs about network-based application performance management (APM) to ensure your business stays up-to-speed.
Posted: 21 Jan 2014 | Published: 21 Jan 2014

XO Communications

CA Business Service Insight for Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details an automated service level management solution that will save on cost and improve customer relations.
Posted: 15 Nov 2013 | Published: 18 Nov 2011

CA Technologies.

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details the value of service level management and explains three best practices to drive ROI.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

CA Technologies.

The Evolution of Server Load Balancing
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

Radware

Web Application Performance Management
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites; optimizing HTML dynamically and reducing web page build times by up to 50% on PC and mobile browsers.
Posted: 24 Oct 2013 | Published: 30 Sep 2013

Radware
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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