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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
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2014 Annual Trends in Managed Services
sponsored by CompTIA
WHITE PAPER: View this extensive and thorough white paper to explore a managed services provider buying guide. Discover what sets the good providers apart from the average ones as well as the red flags to avoid. Read now to learn all you need to know and more when choosing a service provider.
Posted: 18 Dec 2014 | Published: 06 Mar 2014

CompTIA

Insight into a Top Hosted Private Cloud Solutions Provider
sponsored by Dell, Inc.
WHITE PAPER: Access this white paper to examine the benefits and challenges of a hosted private cloud environment that strengthens automation capabilities, control options, SLAs, and a large global data center footprint. Read on to learn more about what this approach can offer you.
Posted: 10 Dec 2014 | Published: 12 Nov 2014

Dell, Inc.

How to Select an Appropriate Application Performance Management Solution
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

IaaS Wars. What it means for Technology Vendors?
sponsored by Vembu Technologies
WHITE PAPER: This resource explains how the demand for IaaS has affected technology vendors.
Posted: 03 Dec 2014 | Published: 18 Nov 2014

Vembu Technologies

AWS: The Basics
sponsored by SIOS Technology Corp
EGUIDE: Not 100% sure about the differences between Amazon Web Services (AWS) and Microsoft Azure? In this expert e-guide, get a breakdown of the plans, costs, and service-level agreement (SLA) details to help you decide which service best meets your organization's needs.
Posted: 01 Dec 2014 | Published: 01 Dec 2014

SIOS Technology Corp

Assuring Web Performance Levels With Next Generation ADCs
sponsored by Radware
WHITE PAPER: This white paper highlights a next-generation ADC solution that is designed to provide SLA assurance and improvement, enabling application performance management.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

Radware

CA Cloud Service Delivery Platform
sponsored by CA Technologies.
WHITE PAPER: This white paper highlights a cloud service delivery platform (CSDP) that fundamentally transforms service delivery, and shows the contrast between current approaches and efforts of service providers
Posted: 17 Nov 2014 | Published: 17 Nov 2014

CA Technologies.

Crump: Data Protection Challenges in a Mobile World
sponsored by Dell Software
EGUIDE: This expert e-guide takes a look at the various challenges associated with modern mobile technology.
Posted: 14 Nov 2014 | Published: 14 Nov 2014

Dell Software

Veeam Up: Availability for the Modern Data Center: Business & IT Perspectives
sponsored by Veeam Software
WHITE PAPER: This whitepaper explains how virtualization will make your applications run better, scale faster, become easier to manage and deliver availability that exceeds SLAs.
Posted: 12 Nov 2014 | Published: 12 Nov 2014

Veeam Software

Selecting an Application Performance Management To Fit Your Business Needs
sponsored by IBM
WHITE PAPER: Check out this resource to access a Decision Matrix on APM for 2014-2015, which reveals 10 of the leading APM solutions in the market.
Posted: 10 Nov 2014 | Published: 18 Feb 2014

IBM

Analyst Report - Evolution of Modern Data Protection
sponsored by CommVault
WHITE PAPER: Read this whitepaper for an overview of the evolution of modern data protection. Find out how to optimize your storage system by combining data protection, data management, archive, and backup.
Posted: 07 Nov 2014 | Published: 30 Sep 2013

CommVault

How Much ITIL Does Your Organization Really Require
sponsored by Monitor 24-7
WHITE PAPER: This white paper explains why ITIL has become so prevalent within IT, whether or not you should implement it, and the best approach to an implementation broken down into 8 steps.
Posted: 29 Oct 2014 | Published: 29 Oct 2014

Monitor 24-7

Aberdeen Report: How Advanced Case Management Helps Knowledge Workers
sponsored by IBM
WHITE PAPER: This Aberdeen Group report observes the role of advanced case management programs in helping organizations achieve their goals.
Posted: 24 Oct 2014 | Published: 31 Oct 2013

IBM

Case Study: Improve Customer Experience with Managed Services
sponsored by Cisco & Fujitsu
VIDEO: Watch this brief video to learn about the managed services provider Mitchells & Butlers, a leading managed pub and pub restaurant operator, owning around 2,000 businesses offering food, drink and entertainment across the UK, partnered with to bring innovation to their business and help support a better guest experience.
Posted: 22 Oct 2014 | Premiered: 22 Aug 2013

Cisco & Fujitsu

Desktop as a Service is Gaining Ground
sponsored by NaviSite
WHITE PAPER: This white paper explores the top reasons to migrate to a DaaS or VDI environment center around data security and BYOD, and reveals the lasting impact on security.
Posted: 15 Oct 2014 | Published: 01 Jul 2014

NaviSite

Embracing Virtualization, Cloud, and ITaaS with All-Flash
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this whitepaper to learn more about the advantages of all-flash, including how it can reduce storage management time and enable more transactions per second on fewer disks.
Posted: 15 Oct 2014 | Published: 15 Oct 2014

Hewlett-Packard Company

Retail Shopping Has Become More Personal, Relevant and Profitable
sponsored by Aerohive Networks
WHITE PAPER: This white paper reveals a strategy that defines a cloud-based approach to personalising the retail experience for every customer.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Aerohive Networks

HGST Shared Storage Case Study
sponsored by HGST
WHITE PAPER: Read this white paper to learn about a flash platform that connects servers for low-latency access to flash storage. This allows an RAC cluster to use SSDs inside database servers as a shared primary storage, a unique capability.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

HGST

Meet the demands for new healthcare programs with VBlock
sponsored by VCE
WHITE PAPER: This case study examines how Molina was able to increase application performance and speed provisioning while reducing data center footprint. Read on to learn how they were able to deliver an agile infrastructure capable of meeting increased SLAs by consolidating their infrastructure on Vblockâ„¢ Systems.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

VCE

Managed Services: Your 10-Week Guide to Becoming an MSP
sponsored by LabTech Software
EBOOK: If you're considering becoming a managed service provider, this 10-Week Guide to Becoming an MSP can help get you started. It breaks the process down into manageable pieces so you can stay on the right track without getting overwhelmed.
Posted: 12 Aug 2014 | Published: 24 Apr 2013

LabTech Software

Assessing The Benefits Of Application Delivery Optimization Solutions
sponsored by CA Technologies.
EGUIDE: This expert e-guide explores the benefits of application delivery optimization solutions, and how meeting your service-level agreement is the key component of achieving optimization.
Posted: 24 Jul 2014 | Published: 24 Jul 2014

CA Technologies.

Expert Tips for Compliance and Managing Employee Data
sponsored by IBM
EGUIDE: This expert e-guide covers the key drivers behind the move to Software-as-a-Service (SaaS) and cloud-based applications, as well as important considerations to keep in mind when evaluating your choices. As you read, learn how to craft a comprehensive request for proposal (RFP) and overcome ongoing compliance and management challenges.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

IBM

How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

Best Practices for Maintaining GRC During the Modern Age of Cloud Computing, BYOD and Big Data
sponsored by IBM
EGUIDE: This expert e-guide details three steps for maintaining compliance during cloud deployment, how BYOD and the cloud increase risk and how cloud SLAs can alleviate that risk and enhance data recovery.
Posted: 10 Jun 2014 | Published: 10 Jun 2014

IBM

Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database
sponsored by Dell, Inc. and Fusion-io
WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
Posted: 28 May 2014 | Published: 28 May 2014

Dell, Inc. and Fusion-io
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
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