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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
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Six Questions to Ask Your Cloud Service Provider Before Moving SAP to the Cloud
sponsored by Virtustream
RESOURCE: A lot of organizations are moving their mission-critical applications, like SAP, to the cloud to benefit users and bottom lines. You need to be cautious when choosing a cloud service provider (CSP). Before you invest, ask these six basic questions to evaluate CSPs.
Posted: 07 Sep 2017 | Published: 09 Jun 2016

Virtustream

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

Ask the right questions before committing to a colocation SLA policy
sponsored by SearchDataCenter.com
EBOOK: Colocation providers offer valuable business continuity services. To avoid disappointment, be sure a service-level agreement sets clear expectations.
Posted: 01 Sep 2017 | Published: 01 Sep 2017

SearchDataCenter.com

Powerhouse Hyperconverged Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Your IT department stands at a fork in the road and the fate of your organization hinges on this decision; will your IT department act as a maintenance squad or a business innovator? Access this white paper to learn how to launch your organization into the next generation of IT management with hyperconvergence.
Posted: 28 Aug 2017 | Published: 28 Apr 2017

Hewlett Packard Enterprise

Advance Multicloud Management with Orchestration and Cost Optimization Tools Reviewed
sponsored by BMC
EGUIDE: In this expert guide, you'll learn how to build up your multicloud orchestration skills with several tools suggested by Paul Korzeniowski, writer for SearchCloudComputing. Read on now to reduce system resource allocation time with the right multicloud orchestration technique.
Posted: 18 Aug 2017 | Published: 16 Aug 2017

BMC

Managed Hosting: The Stress Free Way to Manage Your Client Sites and Grow Your Business
sponsored by Liquid Web
WHITE PAPER: Many people aren't quite sure what managed hosting entails, how to undertake it themselves, or what qualifies as managed hosting. That's a problem. Access this e-book to learn what defines managed hosting services, what clients are looking for in a managed service provider, and more.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

Liquid Web

Hybrid Cloud: Avoiding Implementation Mistakes and Re-examining Your Toolset
sponsored by Lenovo and Intel
EGUIDE: In this guide compiled by the editors at SearchCloudComputing.com, you'll discover how to avoid hybrid cloud implementation missteps, with advice on pairing the right type of public cloud with the most appropriate on-prem storage. Download now to gain this, and three additional articles, as well.
Posted: 08 Aug 2017 | Published: 27 Jul 2017

Lenovo and Intel

Integrating SecOps with Operations, Development, and ITSM in the Age of Cloud
sponsored by BMC
RESEARCH CONTENT: In this EMA report, discover an examination of how SecOps, and integrated compliance, affects and influences change and configuration management, IT asset management, ITSM, and audits. Read on to additionally see how cloud, agile, digital transformation, and mobile all impact SecOps directions.
Posted: 04 Aug 2017 | Published: 04 Aug 2017

BMC

Automating Multi-Cloud Security and Compliance
sponsored by BMC
WHITE PAPER: Access this compact resource to ensure security, governance, and compliance across private and public cloud environments, with automated prioritization and remediation of the most critical vulnerabilities or compliance violations. Here's your chance to see multi-tier remediation and actionable threat response at work.
Posted: 03 Aug 2017 | Published: 03 Aug 2017

BMC

Three Moves for CIOs to Lower Business Costs with Cloud
sponsored by BMC
ANALYST REPORT: By accessing this report, you'll learn three moves all CIOs should enact to achieve a cost-effective differentiation with cloud. Did you know that CIOs managing cost optimization should create a cost center of excellence (CCoE) for the cloud? To discover the remaining two recommendations, read on.
Posted: 02 Aug 2017 | Published: 24 Mar 2017

BMC

SD-WAN: A Welcome Addition to Your Hybrid Network
sponsored by MASERGY
RESOURCE: 30% of enterprises will deploy an SD-WAN by the end of 2019, and SD-WAN revenues are expected to reach $6 billion in 2020. Access this infographic to learn how to plan a smooth SD-WAN implementation, and to learn about the benefits and challenges you will encounter on your SD-WAN journey.
Posted: 02 Aug 2017 | Published: 26 Jul 2017

MASERGY

Colocation Data Center Market News
sponsored by Equinix
EGUIDE: Are colocation data centers about to be replaced by neutral connections? The current shifts in the colocation market are showing that this may very well be the case. Read this brief e-guide to learn about the colocation data center market shake-up that might spell huge benefits and a greater range of options for certain customers.
Posted: 31 Jul 2017 | Published: 25 Jul 2017

Equinix

Growing Up Hybrid: Accelerating Digital Transformation
sponsored by IBM
WHITE PAPER: Discover why comprehensive hybrid cloud integration forms the foundation on which digital business differentiation rests. Read on to learn to establish a firm presence in your industry, by developing a hybrid strategy that takes advantage of existing infrastructure investments and the flexibility of cloud.
Posted: 26 Jul 2017 | Published: 29 Feb 2016

IBM

Build & Manage a Better WAN
sponsored by Gyrocom
WHITE PAPER: Traditional WANs are not capable of delivering on with modern business needs. It's time for a software-defined WAN. Access this white paper to learn how SD-WAN provides greater advantages over traditional WANs and how to get started on your journey.
Posted: 19 Jul 2017 | Published: 19 Jul 2017

Gyrocom

Domino’s Building the Next Iteration of Their Global Online Ordering Platform on Microsoft Azure
sponsored by Rackspace
VIDEO: Domino's CIO Wayne McMahon has stressed that roughly 70% of their orders are made through the platform. While great for business, Domino's needed servers that could scale in this environment. Tune in to learn how moving their global online ordering platform onto Microsoft Azure made this possible.
Posted: 27 Jun 2017 | Premiered: 27 Jun 2017

Rackspace

7 DCIM Considerations When Migrating To Colocation
sponsored by Nlyte Software
WHITE PAPER: This white paper discusses the seven key data center infrastructure management (DCIM) considerations when it comes to migrating to colocations from on-premise data centers. By incorporating these consideration points into your DCIM strategy, you will improve the value--and peace of mind--your migration provides.
Posted: 13 Jun 2017 | Published: 13 Jun 2017

Nlyte Software

World Bank Group Case Study
sponsored by Nlyte Software
CASE STUDY: Read this case study to learn how World Bank, a leading finance institution, was able to find the answers to questions regarding capacity planning, workflow integration, asset management, power costs and real-time temperature that had been considered "almost impossible to answer" with a single DCIM tool.
Posted: 13 Jun 2017 | Published: 13 Jun 2017

Nlyte Software

Where's the Next Growth Opportunity for Cloud and Hosting Providers?
sponsored by NetApp
WHITE PAPER: Read this white paper to get a look at the concepts providing direction to help cloud and managed hosting service providers strategize as to where to place their three- to five-year technology bets.
Posted: 11 May 2017 | Published: 31 May 2016

NetApp

Why International Payments Provider OFX Migrates to AWS
sponsored by Rackspace
VIDEO: Tune into this brief video to see OFX, a foreign exchange platform, undertake a transformative migration project to AWS Cloud, and discover how AWS empowers one to deliver the quick, innovative functionality customers are demanding through increased flexibility, scalability and resilience of a cloud environment.
Posted: 19 Apr 2017 | Premiered: 01 Mar 2017

Rackspace

Online Job Marketplace Airtasker Migrates to AWS
sponsored by Rackspace
VIDEO: In this video, Paul Keen, Airtasker CTO, discusses the need to meet the demands of their developing growth, and how moving to a stable AWS environment helped them scale automatically and seamlessly during intensive peak periods. Tune in to see how AWS can help you reach an advanced state of DevOps capability, and more.
Posted: 19 Apr 2017 | Premiered: 22 Mar 2017

Rackspace

Enterprise Integration Platform as a Service Vendor Comparison
sponsored by MuleSoft
ANALYST REPORT: Application leaders are being tasked with integrating hybrid application portfolios and providing easy access to the data within those systems. Access this Gartner report to learn about the iPaaS market, where certain vendors stand, and how to evaluate vendors yourself based on what the experts look for.
Posted: 11 Apr 2017 | Published: 30 Mar 2017

MuleSoft

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by HPE and Intel® Xeon
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

HPE and Intel® Xeon

When Downtime Takes a Bite out of Your Budget
sponsored by Globalscape
EBOOK: Unplanned downtime and data loss will ultimately affect an organization's bottom line. Discover how to develop a robust data protection strategy that helps defend your most critical assets and learn how to create visibility into data transfers, meet compliance, simplify disaster recovery, and more.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

Globalscape

What Happens to You When Cloud Providers Expand
sponsored by Nokia
EGUIDE: What will happen to your workload when your cloud provider opens a new data center that is geographically closer to you? Is a service-level agreement actually important? Access this e-guide to peek into the future of your cloud investments, learn about the visibility and performance question, and more.
Posted: 21 Jun 2017 | Published: 12 Jun 2017

Nokia

Avoiding Cloud Lock -In: Managing Applications Across Hybrid Clouds
sponsored by Cisco Systems, Inc.
WHITE PAPER: No one wants to be locked into a particular platform or cloud. In this white paper, find out how with the right cloud-management solution, enterprise IT can take complete advantage of multicloud environments, while retaining the flexibility to make changes as demands and new technology dictate. Read on to learn more.
Posted: 24 Feb 2017 | Published: 30 Dec 2016

Cisco Systems, Inc.
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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