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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
1 - 25 of 235 Matches Previous Page  |  Next Page
VMware View Business Process Desktops: Improving Productivity while Cutting Costs
sponsored by VMware
WHITE PAPER: This report focuses on the Business Process Desktop use case, and documents IT professionals' experiences with VMware View to deliver desktops as a service to users. Read now for customer success stories and find out how you can start improving productivity while cutting costs.
Posted: 02 Jul 2015 | Published: 30 Jun 2012

VMware

SaaS CRM Best Practices
sponsored by Salesforce.com
EGUIDE: This E-Guide reviews best practices for negotiating a service-level agreement (SLA) and how to strategically integrate key business applications to streamline data and improve customer experience management
Posted: 30 Jun 2015 | Published: 30 Jun 2015

Salesforce.com

Why (And How) Managed Srevice Providers Should Sell SaaS Applications
sponsored by Datto, Inc.
WHITE PAPER: This white paper explains why MSPs should be selling SaaS, and more importantly, how to go about it.
Posted: 18 Jun 2015 | Published: 18 Jun 2015

Datto, Inc.

An Inside Look at the On Demand Cloud Platform
sponsored by Peer1
WHITE PAPER: Access this white paper to learn about a specific type of cloud platform that enables virtual cloud servers and bare metal cloud servers to be provisioned in minutes—all from a single, highly intuitive, easy-to-use control panel.
Posted: 07 May 2015 | Published: 07 May 2015

Peer1

When IT Service Management isn’t What it Could Be: The Importance of Kaizen in ITSM
sponsored by Unisys
WHITE PAPER: This whitepaper focuses on how you can combine ITSM best practices with a Kaizen approach to eliminate IT inefficiencies and excess costs while modernising your overall service management framework.
Posted: 06 May 2015 | Published: 01 Oct 2014

Unisys

Everything You Need To Know About Private Clouds
sponsored by Accelerite
EBOOK: This ebook highlights 6 major areas you need to focus on to successfully create a private cloud for your company.
Posted: 30 Apr 2015 | Published: 30 Apr 2015

Accelerite

SLA Management Checklist and Data Restoration Tips After a Breach
sponsored by Carbonite
EGUIDE: In this e-guide you will find a checklist of major items that should be addressed in service-level agreement before signing the dotted line, including security and privacy.
Posted: 22 Apr 2015 | Published: 22 Apr 2015

Carbonite

How to Choose the Right Compute Best Fit For Your Business
sponsored by Hewlett-Packard Limited & Intel® (Processor Intel® Xeon®)
WHITE PAPER: This white paper highlights 6 steps to take towards the software-defined enterprise where general compute resources can be configured and scaled for any workload.
Posted: 16 Apr 2015 | Published: 01 Nov 2014

Hewlett-Packard Limited & Intel® (Processor  Intel® Xeon®)

New Strategies for a New World IT: Are you Ready?
sponsored by Hewlett-Packard Limited & Intel® (Processor Intel® Xeon®)
WHITE PAPER: This white paper reveals how IT environments can increase efficiency, decrease the time IT needs to deliver services to the business, increase uptime and SLAs, and improve business application performance.
Posted: 16 Apr 2015 | Published: 31 Dec 2014

Hewlett-Packard Limited & Intel® (Processor  Intel® Xeon®)

How to Handle the High Demands of Today's Workloads
sponsored by Hewlett-Packard Limited & Intel® (Processor Intel® Xeon®)
WHITE PAPER: Access this white paper to learn why businesses must take the opportunity to update their hardware in order to meet the demands of today's workloads, as well as gain the significant benefits that a modern IT infrastructure brings.
Posted: 14 Apr 2015 | Published: 31 Jan 2015

Hewlett-Packard Limited & Intel® (Processor  Intel® Xeon®)

Managed, Shared Resources: Public Cloud
sponsored by Dimension Data
WHITE PAPER: In this white paper, discover how one public cloud service in particular remains secure, scalable and convenient, and find out how it can pay off for your business.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

Dimension Data

Data Management Designed for the Web, Mobile and Internet of Things Era
sponsored by IBM
WHITE PAPER: Database-as-a-Service (DBaaS) helps enable you to buy into a data management Service Level Agreement (SLA) instead of buying into a database technology, simplifying app development and delivery.Read this white paper to find out all the ways DBaaS can benefit your organization.
Posted: 06 Apr 2015 | Published: 31 Jan 2015

IBM

Software-Defined Storage: What it Means for the IT Practitioner
sponsored by VMware, Inc.
WHITE PAPER: This white paper introduces Software-Defined Storage, a new approach to storage that enables a fundamentally more efficient operational model that fits in with our virtualized world.
Posted: 26 Mar 2015 | Published: 31 Jan 2015

VMware, Inc.

Managing the Complexity of Today’s Hybrid IT Environments
sponsored by Kaseya
WHITE PAPER: Fortunately, these challenges no longer have to be costly and time consuming. This white paper describes the key characteristics of the changing environment of IT. You can also discover new choices that IT managers have for meeting the growing set of management challenges.
Posted: 15 Mar 2015 | Published: 15 Mar 2015

Kaseya

5 Ways to Differentiate Your Cloud and Managed Hosting Services
sponsored by Solidfire
WHITE PAPER: Access this white paper to discover the secret to achieving differentiated cloud and managed hosting services in the marketplace.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Solidfire

Securely connect and communicate around the world
sponsored by Verizon
WHITE PAPER: Access this white paper to discover an MPLS-based private IP service that provides highly scalable connectivity options, simple any-to-any network design, and can consolidate applications onto a single infrastructure.
Posted: 19 Feb 2015 | Published: 31 Dec 2013

Verizon

Application Delivery Controller 2014 Brand Leader Report
sponsored by Citrix
RESOURCE: Check out this 2014 Application Delivery Controller Brand Leader Report to learn how brand leadership resonates among different product categories by using several independent, non-sponsored surveys.
Posted: 30 Dec 2014 | Published: 24 Dec 2014

Citrix

10 Vendors Dominating the APM Market—How Do They Stack Up Against One Another?
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

AWS: The Basics
sponsored by SIOS Technology Corp
EGUIDE: Not 100% sure about the differences between Amazon Web Services (AWS) and Microsoft Azure? In this expert e-guide, get a breakdown of the plans, costs, and service-level agreement (SLA) details to help you decide which service best meets your organization's needs.
Posted: 01 Dec 2014 | Published: 01 Dec 2014

SIOS Technology Corp

Crump: Data Protection Challenges in a Mobile World
sponsored by Dell Software
EGUIDE: This expert e-guide takes a look at the various challenges associated with modern mobile technology.
Posted: 14 Nov 2014 | Published: 14 Nov 2014

Dell Software

Put IT at the Peak of Success with the Private Cloud
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Access this 2-page paper that highlights a private cloud platform that helps empower users and customers with the right service levels, optimizes app delivery total cost of ownership, and enables service-centric IT that accelerates business responsiveness. Read on now to learn more.
Posted: 15 Aug 2014 | Published: 04 Apr 2014

Dell, Inc. and Intel®

CW Buyer's Guide: Emerging technologies in networking
sponsored by ComputerWeekly.com
EBOOK: Check out this extensive buyers' guide to explore technologies that are designed to improve networking, and for an inside glance at what established suppliers are doing to re-invent their offerings.
Posted: 09 Jan 2015 | Published: 06 Jan 2015

ComputerWeekly.com

Expert Tips for Compliance and Managing Employee Data
sponsored by IBM
EGUIDE: This expert e-guide covers the key drivers behind the move to Software-as-a-Service (SaaS) and cloud-based applications, as well as important considerations to keep in mind when evaluating your choices. As you read, learn how to craft a comprehensive request for proposal (RFP) and overcome ongoing compliance and management challenges.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

IBM

How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

Best Practices for Maintaining GRC During the Modern Age of Cloud Computing, BYOD and Big Data
sponsored by IBM
EGUIDE: This expert e-guide details three steps for maintaining compliance during cloud deployment, how BYOD and the cloud increase risk and how cloud SLAs can alleviate that risk and enhance data recovery.
Posted: 10 Jun 2014 | Published: 10 Jun 2014

IBM
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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