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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLA Reports
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Virtual Infrastructure Adoption and Service-Level Attainment
sponsored by Veeam Software
WHITE PAPER: In today's virtualized environment, RTOs and RPOs of under 4 hours for critical applications is the norm. Access this white paper that highlights one advanced availability solution that can bolster your virtualized infrastructure to help you meet these requirements.
Posted: 22 Aug 2016 | Published: 30 Jun 2016

Veeam Software

IT Leaders Manage Complexity and Reduce Cost with Software-defined Storage
sponsored by Red Hat
WHITE PAPER: This white paper demonstrates how to simplify and scale enterprise workloads with versatile, open, software-defined storage. Access now to modernize your storage architecture consistent with existing infrastructure strategies, and learn how to increase reliability and scalability and unify disparate data silos.
Posted: 11 Aug 2016 | Published: 11 Aug 2016

Red Hat

Converged Data Protection for Continuously Available Applications
sponsored by NTT ICT
WHITE PAPER: Learn how to combine the availability of instant local and remote array-based snapshots with cost efficient disk-based backup, in order to provide multiple recovery points and rapid data restore times. Read on to examine a centralized recovery manager that maintains constant app availability.
Posted: 04 Aug 2016 | Published: 04 Aug 2016

NTT ICT

Utilize Central Recovery Manager to Enforce HPE 3PAR File Persona Data Protection
sponsored by NTT ICT
WHITE PAPER: This white paper demonstrates application-managed data protection that speeds and simplifies protection on your 3PAR StoreServ array. Access now to create local and remote snapshots for quick data recovery, and learn to enable hypervisor owners to control backup from their native tools.
Posted: 04 Aug 2016 | Published: 04 Aug 2016

NTT ICT

Secure Your Growing Data with Disk-Based Backup and Recovery
sponsored by NTT ICT
VIDEO: Discover how to keep pace with rapid data growth while reducing cost and capacity requirements by leveraging disk-based backup architecture. Tune into this video to take advantage of rapid recovery and app integration, as well as software-defined data protection that removes the need for in-store dedicated backup at ROBOs.
Posted: 03 Aug 2016 | Premiered: 29 Apr 2016

NTT ICT

Building a Hybrid Cloud Roadmap and 3 Advantages Flying Under the Radar
sponsored by BT
EGUIDE: Given how rapidly IT evolves, needs are rarely static and there's inevitable growth making it tough to develop a long-term cloud strategy. In this e-guide learn how to build a hybrid cloud roadmap that lasts and discover 3 advantages of hybrid cloud that have been flying under the radar.
Posted: 01 Aug 2016 | Published: 27 Jul 2016

BT

Pure Storage Helps Secure-24 Live Up To Its Name
sponsored by Pure Storage
CASE STUDY: In this case study, learn how an industry leader in IT operations, Secure-24, was able to unlock the full potential of business-critical apps like SAP, Oracle, and PeopleSoft; better manage cost assurance, and improve their overall data protection ability through an all-flash implementation.
Posted: 29 Jul 2016 | Published: 31 Dec 2015

Pure Storage

A Computer Weekly buyer's guide to 3D printing
sponsored by ComputerWeekly.com
EBOOK: In this 14-page buyer's guide, Computer Weekly looks at how 3D Printing will disrupt industry from enterprises to SMEs, what advances we will see next and how CIOs can exploit the tide of innovation to become business enablers.
Posted: 28 Jul 2016 | Published: 28 Jul 2016

ComputerWeekly.com

ITSM Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
EBOOK: Are manual processes draining productivity—and straining your reputation? Discover how ITSM automation can significantly alleviate your service desk difficulties. Read on to determine key performance indicators that will help you assess, improve, and demonstrate the impact of your automation efforts over time.
Posted: 25 Jul 2016 | Published: 25 Jul 2016

ServiceNow

Define Your Services for Fast and Accurate Service Delivery: An ITSM E-Book
sponsored by ServiceNow
EBOOK: Do you face difficulty in meeting SLAs, fulfilling service requests, or in accurate reporting? Discover how to provide better IT service delivery by defining your services with consistency and capturing them in a single system of record. Access now to automate service desk functions with an integrated workflow engine and CMDB.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Oracle Unlimited License Agreement (ULA): Benefits & Considerations is a ULA right for you?
sponsored by Miro Consulting, Inc.
WHITE PAPER: This white paper explores the distinct benefits and considerations of an Oracle Unlimited License Agreement (ULA). Find out if an ULA can provide a predictable growth path for your organization.
Posted: 01 Jul 2016 | Published: 01 Jul 2016

Miro Consulting, Inc.

Five ways IaaS can help you streamline management of your IT infrastructure
sponsored by VMware
WHITE PAPER: The stakes are higher with today's business environment moving at Internet speed. There's more pressure on IT infrastructure to deliver products to market faster to snag customers and revenue. IaaS can provide the tools to supercharge IT infrastructure. Access this white paper to learn 5 ways IaaS can relieve the stress on your IT infrastructure.
Posted: 26 May 2016 | Published: 31 Dec 2014

VMware

5 Ways IT Pros Automate Business
sponsored by Solarwinds N-able
EBOOK: How much time is your IT team spending on repetitive tasks? How much of this time can automation save you? Discover the top five aspects of automation that IT professionals are talking about and learn how automation can liberate your IT team.
Posted: 16 May 2016 | Published: 11 May 2016

Solarwinds N-able

Case Study: Public Consulting Group Meets Governance, DR, and SLA Requirements with Efficient Data Management
sponsored by Commvault
VIDEO: In this case study, witness how a consulting group utilized a data management solution to seamlessly meet compliance, governance, and disaster recovery requirements for their customers. Watch now to learn more.
Posted: 04 May 2016 | Premiered: 21 Oct 2015

Commvault

Drowning in Data Management Complexity? Eliminate IT and Storage Inefficiencies
sponsored by Commvault
WHITE PAPER: Discover in this white paper how to lessen complexity, reduce risk, and effectively harness IT resources in your Big Data and database environments. Read on to achieve strategic gains in productivity and backup with expert advice.
Posted: 29 Apr 2016 | Published: 29 Apr 2016

Commvault

Operation Nexterday
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

ComputerWeekly.com

8 Tips to Stay Ahead of the Top 2016 Data Protection Trends
sponsored by Veritas
WHITE PAPER: This white paper offers 8 tips to staying on top of the 2016 data protection trends and solving data management challenges. Read on to learn how your enterprise can maximize the value of your data protection investment, meet more demanding SLAs, simplify management across your IT environment, and reduce costs.
Posted: 22 Jan 2016 | Published: 22 Jan 2016

Veritas

Assessing the Benefits of Application Delivery Optimization: An Expert E-Guide
sponsored by Citrix
EGUIDE: This expert e-guide will dive deeper into some of the benefits optimizers can provide that you may have not previously considered. Access now and see how you can improve throughput by preventing numerous round trips and multiplex multiple connections, and accelerate your applications delivery and availability.
Posted: 14 Jan 2016 | Published: 14 Jan 2016

Citrix

Take Back Control with Centralized Cloud Management
sponsored by Dimension Data
WHITE PAPER: This expert white paper examines how IT can help organizations take back control of the cloud by aggregating multiple cloud solutions and centralizing cloud management.
Posted: 10 Jul 2015 | Published: 10 Jul 2015

Dimension Data

Software-Defined Storage: What it Means for the IT Practitioner
sponsored by VMware, Inc.
WHITE PAPER: This white paper introduces Software-Defined Storage, a new approach to storage that enables a fundamentally more efficient operational model that fits in with our virtualized world.
Posted: 26 Mar 2015 | Published: 31 Jan 2015

VMware, Inc.

VMTurbo Applies Market-Based Modeling to Workload Performance Management Challenges
sponsored by Turbonomic
WHITE PAPER: Cloud management is the key to meeting dynamic workload performance demands. Read on to learn about the top cloud management tools that are being implemented across the United States, and gain insight into one company's approach.
Posted: 07 Jun 2016 | Published: 31 Jul 2015

Turbonomic

SaaS CRM Best Practices
sponsored by Microsoft
EGUIDE: This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.
Posted: 03 Feb 2016 | Published: 01 Feb 2016

Microsoft

How to Negotiate Your Cloud Contracts Like a Pro
sponsored by SearchCIO.com
EZINE: In this edition of CIO Decisions, you'll learn how to negotiate your cloud contracts like a pro. Discover articles with best practices.
Posted: 04 Nov 2015 | Published: 04 Nov 2015

SearchCIO.com

All in the Cloud Together
sponsored by SearchCloudApplications
EZINE: In this three-part handbook, learn about key cloud service-level agreement topics, including: three steps that will help organizations create effective cloud SLAs, why hybrid cloud SLAs are harder to define, how to avoid critical public cloud mistakes, and more.
Posted: 30 Oct 2015 | Published: 30 Oct 2015

SearchCloudApplications

With DaaS SLAs, the House Always Wins
sponsored by SearchVirtualDesktop.com
EBOOK: Learn about how DaaS providers build service-level agreements. The agreements don't usually favor the customer, and IT shops aren't as protected against downtime as they might think.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

SearchVirtualDesktop.com
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
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