Service Catalog Management
sponsored by Axios Systems
WEBCAST:
In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
Posted: 12 Nov 2009 | Premiered: 12 Nov 2009
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Microsoft Business Productivity Online Suite: Highly Secure & Reliable Cloud Services
sponsored by Microsoft
VIDEO:
Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
Posted: 11 Nov 2009 | Premiered: 11 Nov 2009
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Microsoft Online Services Business Value
sponsored by Microsoft
WHITE PAPER:
Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more.
Posted: 11 Nov 2009 | Published: 11 Nov 2009
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Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management
sponsored by Nimsoft, Inc.
WHITE PAPER:
For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: 04 Nov 2009 | Published: 04 Nov 2009
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Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract
sponsored by AT&T Corp
EGUIDE:
In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.
Posted: 02 Nov 2009 | Published: 02 Nov 2009
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Self-Service is Coming to IT Service Delivery…What You Need to Know
sponsored by Surgient
WEBCAST:
User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
Posted: 28 Oct 2009 | Premiered: 28 Oct 2009
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Self-Service Provisioning for Dynamic Data Centers
sponsored by Surgient
DATA SHEET:
Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.
Posted: 27 Oct 2009 | Published: 27 Oct 2009
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Distributed IT Infrastructures: Alternative Approaches
sponsored by VM6 Software
WHITE PAPER:
This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
Posted: 27 Oct 2009 | Published: 27 Oct 2009
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Configuring High Availability for Windows Server 2008 Environments
sponsored by Marathon Technologies
WHITE PAPER:
All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need.
Posted: 28 Sep 2009 | Published: 28 Sep 2009
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Robot/SCHEDULE Enterprise
sponsored by Help/Systems
WEBCAST:
Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
Posted: 24 Sep 2009 | Premiered: 24 Sep 2009
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Robot/SCHEDULE Enterprise Takes the Tension Out of Job Schedule Audits
sponsored by Help/Systems
WHITE PAPER:
Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years. You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs.
Posted: 24 Sep 2009 | Published: 24 Sep 2009
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Discover How Easy it is to Troubleshoot Your Enterprise from One Central Scheduling Console
sponsored by Help/Systems
WHITE PAPER:
Read this paper to learn how to create event-driven schedules based on system events across your enterprise with Robot/SCHEDULE Enterprise.
Posted: 24 Sep 2009 | Published: 24 Sep 2009
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings
sponsored by BMC Software, Inc
WHITE PAPER:
Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
Posted: 18 Sep 2009 | Published: 18 Sep 2009
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Email Archiving: Mitigate Risk - Managing Compliance, eDiscovery, and Records Requests
sponsored by Mirapoint Software, Inc.
WHITE PAPER:
Learn the importance of email archiving and how it can help solve the many challenges facing organizations today with compliance, continuity in business knowledge, data retention policies and requests for electronic discovery.
Posted: 18 Sep 2009 | Published: 18 Sep 2009
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ESG Videocast: Server Online Backup Cloud-Based Data Protection
sponsored by Iron Mountain Digital
VIDEOCAST:
Online backup is a growing trend for small and medium-sized companies or remote and branch offices of larger organizations. Please join Lauren Whitehouse, Senior Analyst, Enterprise Strategy Group, for an interview with Jonathon Meltzer, Iron Mountain on how Iron Mountain protects data.
Posted: 14 Sep 2009 | Premiered: 14 Sep 2009
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Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT
sponsored by Dorado Software
WHITE PAPER:
Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA?oriented management approach.
Posted: 11 Sep 2009 | Published: 11 Sep 2009
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Virtualize and Fortify XenApp for Lower Costs & Higher SLAs
sponsored by Marathon Technologies
WEBCAST:
This webinar will discuss the benefits of virtualizing Citrix XenServer as well as show how fortifying XenApp and XenServer with Marathon Technologies' everRun software will give you the confidence to increase your SLAs for your most critical XenApp deployments and protect your Citrix License Server and Data Store from downtime.
Posted: 10 Sep 2009 | Premiered: 10 Sep 2009
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Optimizing Exchange High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER:
Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Optimizing Citrix XenApp High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER:
Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Embarcadero DBArtisan 8.6 - Database Administration Tool: 14 Day Trial!
sponsored by Embarcadero Technologies, Inc.
TRIAL SOFTWARE:
IT organizations are trying to support an increasing number of databases and database platforms. Meanwhile, database vendors are adding more features and updating their technology. DBAs must meet zero downtime requirements, and strict SLAs.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Open Technology Solutions (OTS) Forecasts $10 Million in Savings
sponsored by Innotas
PODCAST:
Listen to this podcast to learn how an IT organization serving four credit unions adopted Innotas project management solutions to identify the difference between requested project portfolio and actual company resources, and how Innotas solutions helped them make drastic process improvements and reset expectations.
Posted: 04 Sep 2009 | Premiered: 04 Sep 2009
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Right-sizing Your Storage Infrastructure with Tiered Storage
sponsored by Datalink and Hitachi Data Systems
PODCAST:
This podcast will define tiered storage and explain how tiered storage can drive efficiency in your IT operations. Listen to this podcast to find out what you should consider before implementing a tiered storage solution.
Posted: 25 Aug 2009 | Premiered: 25 Aug 2009
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Key Issues for Enterprise Storage, 2009
sponsored by 3PAR
ANALYST REPORT:
Several issues intersect in a broad set of choices and outcomes involving an IT organization's storage requirements. This research highlights some of the most important questions driving Gartner's 2009 research agenda in the storage space.
Posted: 20 Jul 2009 | Published: 20 Jul 2009
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eBook: Managed SAP Hosting - Determining If It's Right For Your Business
sponsored by Freudenberg IT
EBOOK:
In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider.
Posted: 30 Jun 2009 | Published: 30 Jun 2009
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Using SLAs to Gain a Competitive Advantage
sponsored by Blue Coat
ANALYST REPORT:
This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.
Posted: 26 Jun 2009 | Published: 26 Jun 2009
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