Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center

Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center

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Mobile devices like smartphones and tablets have opened the door to connectivity – and savvy organizations are finding that many mobile applications can help them improve their interactions with customers. But simply enabling customers with mobile devices to call, e-mail, or text will not be enough.

This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge.

Vendor:
Avaya
Posted:
19 Jun 2013
Published:
31 Dec 2012
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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