sponsored by IBM
Posted:  01 Nov 2013
Published:  01 Nov 2013
Format:  PDF
Length:  6  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

Customer satisfaction is the key to success in every business. But there is a problem. Organisations across all realms are facing much higher expectations from their constituents and even higher when it comes to their consumer market.

The question to ask yourself is quite simple: are you delivering the best possible customer service? A recent study has shown that a one-point change in customer satisfaction is associated with a 4.6% change in market value.

The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. Click the link below to discover what you can do to empower the relationships you have with your customers and constituents. 






BROWSE RELATED RESOURCES
CRM Analytics | CRM Best Practices | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

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