sponsored by IBM
Posted:  01 Nov 2013
Published:  01 Nov 2013
Format:  PDF
Length:  6  Page(s)
Type:  White Paper
Language:  English

Customer satisfaction is the key to success in every business. But there is a problem. Organisations across all realms are facing much higher expectations from their constituents and even higher when it comes to their consumer market.

The question to ask yourself is quite simple: are you delivering the best possible customer service? A recent study has shown that a one-point change in customer satisfaction is associated with a 4.6% change in market value.

The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. Click the link below to discover what you can do to empower the relationships you have with your customers and constituents. 

CRM Analytics | CRM Best Practices | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

View All Resources sponsored by IBM

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement