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Contact Management

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ALSO CALLED: Customer Contact Management
Contact Management Reports
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Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent
sponsored by Microsoft
CASE STUDY: Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.
Posted: 25 Aug 2009 | Published: 25 Aug 2009


Tips from the Trade – How to Execute Campaigns That Deliver ROI
sponsored by SAS Institute Inc.
WEBCAST: Watch this webcast to learn how changing your approach to campaign management, and using predictive analytics to drive decision-making can allow you to deliver more of a return on investment (ROI).
Posted: 20 Aug 2009 | Premiered: 20 Aug 2009


Best Practices of the Best-Run Sales Organizations
sponsored by SAP America Inc
WHITE PAPER: Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
Posted: 08 Jun 2009 | Published: 08 Jun 2009

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