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Airport IT Trends Survey
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Airports are spending a larger slice of their revenues on technology as they look to improve the passenger experience, this major study  from SITA reveals.
Posted: 04 Feb 2014 | Published: 04 Feb 2014

ComputerWeekly.com

Multi-channel Self-service for Telecommunications Businesses
sponsored by Aspect
WHITE PAPER: For the telecommunications (telco) industry, product and price advantages are difficult to maintain, so it often boils down to customer service. To achieve competitive advantage, telco companies have to provide top-notch service to customers demanding 24/7 service via a multitude of channels -- but how?
Posted: 11 Mar 2014 | Published: 11 Mar 2014

Aspect

Multi-channel Self-service for Insurance Businesses
sponsored by Aspect
WHITE PAPER: Customer relationship management (CRM) is more important than ever before for all businesses, especially customer-centric ones such as those in the insurance industry. When your customers expect to reach you on their terms, via the channels of their choice, will you be ready?
Posted: 11 Mar 2014 | Published: 11 Mar 2014

Aspect

Implementing Self-Service BI to Improve Business Decision Making
sponsored by Intel
WHITE PAPER: View this white paper to learn more about how to implement self-service business intelligence (BI.) It explores the approach used to help organizations balance the different requirements of BI. By integrating self-service BI with a centralized BI development model, your business can have a more flexible and efficient environment.
Posted: 24 May 2013 | Published: 24 May 2013

Intel

Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS
sponsored by myDIALS Inc.
PRESENTATION TRANSCRIPT: This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
Posted: 18 Dec 2009 | Published: 18 Dec 2009

myDIALS Inc.

NCR 2010 Consumer Research Reveals that Patients Want Self-Service to Better Manage Healthcare Expenses
sponsored by NCR Corporation
WHITE PAPER: Patients seeking greater convenience when paying healthcare bills. New consumer research commissioned by NCR Corporation reveals that patients are increasingly seeking self-service convenience when managing the financial aspects of their healthcare experience. Read this white paper to learn more.
Posted: 27 Sep 2010 | Published: 27 Sep 2010

NCR Corporation

Seven Trends That Will Change Business Intelligence As We Know It
sponsored by Jaspersoft
WHITE PAPER: Read this white paper to learn about 7 trends that are changing BI tools and strategies.
Posted: 22 Sep 2011 | Published: 22 Sep 2011

Jaspersoft

Cisco Intelligent Automation for Cloud
sponsored by Cisco Systems, Inc.
DATA SHEET: This data sheet explains how cloud computing can help IT deliver critical business services more quickly and inexpensively. Find out what steps companies will have to take to embrace this new IT model.
Posted: 29 Jul 2011 | Published: 28 Jul 2011

Cisco Systems, Inc.

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
sponsored by eGain Communications Corp.
WHITE PAPER: Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.
Posted: 29 Aug 2004 | Published: 01 Dec 2003

eGain Communications Corp.

Guide: Desktop Authority Password Self-Service
sponsored by ScriptLogic Corporation
WHITE PAPER: Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
Posted: 27 Aug 2009 | Published: 03 Jun 2009

ScriptLogic Corporation
 
 
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