Podcast: Why BPO American Support Chose a Cloud Contact Center
sponsored by Five9
PODCAST:
In this comprehensive podcast, learn the top seven reasons why American Support, a leading outsourced contact center company, chose to move their contact center to the cloud and explore the most important questions to ask a cloud provider when looking into cloud technology.
Posted: 19 Jun 2013 | Premiered: Jun 11, 2013
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Webinar: Why BPO American Support Chose a Cloud Contact Center
sponsored by Five9
VIRTUAL SEMINAR:
In this in-depth webcast, discover the top seven reasons why American Support, a leading outsourced contact center company, chose the cloud for their contact center and explore the benefits they currently experience from this strategy. Also, learn the most important questions to ask a cloud provider when looking into cloud technology.
Posted: 18 Jun 2013 | Premiered: 11 Jun 2013
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How Your Hosting Provider Can Influence the Quality of Your User Experience
sponsored by Macquarie Telecom Pty Limited
WEBCAST:
This webinar will explain in detail the types of questions that should be asked and the latest technologies that can be employed to maximize your online performance for your users. Whether your brand is critical, you make money online, or have to comply with PCI standards, the success of your business depends heavily on choosing the right hoster.
Posted: 24 May 2013 | Premiered: May 23, 2013
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Utilities Are Once Again Leading with Mobile Technology
sponsored by SAP America, Inc.
WEBCAST:
This in-depth webcast explores how utility companies can leverage SAP mobility tools to streamline business operations, get real-time access to their product and enterprise data from anywhere, and give their customers the support they need online, at any time.
Posted: 09 May 2013 | Premiered: May 9, 2013
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Keep the Lights on with SAP Mobile Solutions
sponsored by SAP America, Inc.
WEBCAST:
In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers.
Posted: 06 May 2013 | Premiered: May 6, 2013
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Smart Process Applications: A Game Changer for HR Shared Services
sponsored by OpenText
WEBCAST:
This webinar details the evolution of enterprise processes and describes how smart process applications (SPAs) are transforming HR shared services. Learn how SPAs work, uncover the benefits and challenges of this strategy, and more – tune in now to get started.
Posted: 22 Apr 2013 | Premiered: Apr 22, 2013
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Enterprise Cloud Services – Unified Communications Made Easy
sponsored by Hewlett-Packard Company
WEBCAST:
Discover how an enterprise-grade, cloud-based unified communications solution can help your users connect across the globe to increase productivity, business agility, and efficiency in a flexible, cost-efficient manner.
Posted: 04 Apr 2013 | Premiered: Nov 12, 2012
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Bank Anytime, Anywhere with SAP Mobile Solutions
sponsored by SAP America, Inc.
VIDEO:
This brief video shows how SAP mobile tools will help your customers bank anytime, anywhere. Learn how you can transform your banking business by taking the branch to the customer. Personalize their experience and empower your employees to partner with them and become their trusted advisors.
Posted: 22 Mar 2013 | Premiered: 22 Mar 2013
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How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage
sponsored by Kofax, Inc.
WEBCAST:
This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle.
Posted: 05 Mar 2013 | Premiered: Mar 5, 2013
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IT Decision Center on SIEM - Q5: Deployment
sponsored by SearchSecurity.com
VIRTUAL ENVIRONMENT:
Question five featured in in SearchSecurity.com's IT Decision Center on SIEM asks top vendors in the space: Do you offer assistance with deployment plans, with estimates for installation and tuning, as well as manpower estimate to complete tasks? Find out what these vendors have to say by accessing their answers to this question now.
Posted: 27 Feb 2013 | Premiered: 27 Feb 2013
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HP Social CRM Services
sponsored by Hewlett-Packard Company
VIDEO:
As today's consumers have quickly become more powerful and influential, they have also become more demanding than ever- expecting a personalized experience. Access this brief video to discover a social enterprise service program that listens, manages, and engages with your customers- and their influencers – across the internet and social networks.
Posted: 27 Feb 2013 | Premiered: 27 Feb 2013
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Oracle Customer Experience: The Communication Experience
sponsored by Oracle Corporation UK Ltd
VIDEO:
In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders.
Posted: 20 Dec 2012 | Premiered: 20 Dec 2012
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Why Deliver Customer Service through the Cloud?
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.
Posted: 20 Dec 2012 | Premiered: Dec 20, 2012
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Oracle Customer Experience: The Public Sector Experience
sponsored by Oracle Corporation UK Ltd
VIDEO:
This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders.
Posted: 20 Dec 2012 | Premiered: 20 Dec 2012
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The Business Value of CX: Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
WEBCAST:
This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa.
Posted: 20 Dec 2012 | Premiered: Dec 20, 2012
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The Business Value of CX: Attracting New Customers
sponsored by Oracle Corporation UK Ltd
VIDEO:
You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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The Business Value of CX: Deliver a Great Customer Experience
sponsored by Oracle Corporation UK Ltd
VIDEO:
With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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Customer Experience: Empower Your Agents
sponsored by Oracle Corporation UK Ltd
VIDEO:
View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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The Business Value of CX: Keeping Your Customers
sponsored by Oracle Corporation UK Ltd
VIDEO:
Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.
Posted: 19 Dec 2012 | Premiered: 19 Dec 2012
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How To Leverage Standards Based Automation for Explosive Growth
sponsored by N-able Technologies
WEBCAST:
Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level.
Posted: 18 Dec 2012 | Premiered: Jul 25, 2012
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Navigating the Next Five Years of Customer Service
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.
Posted: 17 Dec 2012 | Premiered: Jun 30, 2012
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Sprint Becomes More Efficient When Customers Go Online
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website.
Posted: 17 Dec 2012 | Premiered: Dec 17, 2012
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Sony Ericsson Optimizes Customer Experience with Siebel CRM
sponsored by Oracle Corporation UK Ltd
WEBCAST:
This webcast reveals why Sony Ericsson Global chose one customer relationship management (CRM) application for its technical scalability, the functional structure of its modules, and potential for acceleration of business change.
Posted: 17 Dec 2012 | Premiered: Dec 17, 2012
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Oracle Cloud Customer Service and Support: Great Experiences
sponsored by Oracle Corporation UK Ltd
VIDEOCAST:
View this brief video for great customer service strategies that allow your customers to connect with service resources whenever and wherever they need. Also, discover how to get deeper insight into your clients' history and interactions with your business and services.
Posted: 14 Dec 2012 | Premiered: Dec 14, 2012
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Creating Business Value Through Customer Experience
sponsored by Oracle Corporation UK Ltd
WEBCAST:
In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.
Posted: 13 Dec 2012 | Premiered: Dec 13, 2012
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