Drive Sales Performance: Keys to preparing your reps for today's sale environment
| sponsored by SAVO Group
WEBCAST:
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: 26 Sep 2008 | Premiered: Available On Demand
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Case Study: Better Service Delivers an 18% Profit
| sponsored by Cisco Systems, Inc.
PODCAST:
This podcast explains about how 3marketeers are using various technologies to serve their customer better.
Posted: 26 Sep 2008 | Premiered: 26 Sep 2008
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Empower Siebel 8.0 Users with New Simple-to-use Rules Engines
| sponsored by Oracle Corporation
PODCAST:
Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.
Posted: 18 Sep 2008 | Premiered: 18 Sep 2008
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Delivering the Power of Choice with Microsoft Dynamics CRM
| sponsored by Accela Communications
WEBCAST:
The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.
Posted: 15 Sep 2008 | Premiered: Available On Demand
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B2B interactions- what are the leaders doing?
| sponsored by EXTOL International Inc.
WEBCAST:
In today's global economy, businesses are finding an increasing need for multi-enterprise supply chains, or business networks, to be focused on process integration and collaboration.
Posted: 09 Sep 2008 | Premiered: Available On Demand
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Leveraging EMC Captiva and eCopy for Your Distributed Capture Needs
| sponsored by EMC Corporation
WEBCAST:
This webcast describes about EMC Captiva and eCopy Distributed Capture Solution, using this, improve their business processes, provide better customer service and responsiveness, and reduce costs and delays in moving paper between sites.
Posted: 28 Aug 2008 | Premiered: Available On Demand
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Accelerate Your Business with WebSphere Portal Accelerators
| sponsored by IBM
VIDEOCAST:
This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
Posted: 12 Aug 2008 | Premiered: 13 Aug 2008
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5 Ways to Improve Customer Service in a Down Economy
| sponsored by OpenSpan
WEBCAST:
In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: 31 Jul 2008 | Premiered: Available On Demand
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Bringing Personalized Financial Services to Farmers
| sponsored by Cisco Systems, Inc.
VIDEOCAST:
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
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Avoiding Data Integration Pitfalls
| sponsored by Pitney Bowes Group 1 Software
WEBCAST:
In this Webcast, featured speaker Michael Czerniawski of
System's Evolution, Inc. (SEI), discusses data integration pitfalls and
will provide you the five keys to getting the information you need now.
Posted: 13 May 2008 | Premiered: Available On Demand
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Top Five Things to Do to Prepare for an Oracle Upgrade
| sponsored by Oracle Corporation
PODCAST:
In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade.
Posted: 21 Apr 2008 | Premiered: 21 Apr 2008
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How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence
| sponsored by Oracle Corporation
PODCAST:
Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
Posted: 16 Apr 2008 | Premiered: 16 Apr 2008, 09:00 EDT (13:00 GMT)
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Numara® FootPrints Change Management: Solutions for Automating and Managing Change
| sponsored by Numara Software
WEBCAST:
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: 28 Mar 2008 | Premiered: Available On Demand
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Numara® Track-It! 8 Overview Webinar
| sponsored by Numara Software
WEBCAST:
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: 28 Mar 2008 | Premiered: Available On Demand
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World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights.
| sponsored by Cisco Systems, Inc.
PODCAST:
Dr. Janelle Barlow of "Branded Customer Service: The New Competitive Edge", shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.
Posted: 10 Mar 2008 | Premiered: 07 Mar 2008
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Faster Turnaround for Customer Enquiries
| sponsored by Cisco Systems, Inc.
PODCAST:
Learn how Cisco solutions can make the integration of business applications with voice communications simple and cost-effective in this podcast.
Posted: 10 Mar 2008 | Premiered: 07 Mar 2008
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Intelligent Call Handling - Optio Improves Customer Responsiveness
| sponsored by Cisco Systems, Inc.
WEBCAST:
Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
Posted: 22 Feb 2008 | Premiered: Available On Demand
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Oracle Advanced Customer Services: Solution Support Center
| sponsored by Oracle Corporation
WEBCAST:
The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
Posted: 18 Feb 2008 | Premiered: Available On Demand
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Zero to Five: A Stepwise Progression for MDM and Data Governance
| sponsored by DataFlux Corporation
WEBCAST:
This webcast will describe the evolution of Master Data Management (MDM). Explore the various levels of MDM functionality, how they build on one another, and how MDM maturity accelerates data governance maturity.
Posted: 05 Dec 2007 | Premiered: Available On Demand
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