Customer Service Multimedia

FREE MEMBERSHIP - Create your personalized Bitpipe Service!

Members: Sign in

Dec 4, 2009

Search Help

Business of Information Technology > Business Processes >
Customer Service
ALSO CALLED: IT Customer Support, Customer Support DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. … Definition continues below.
Customer Service Multimedia (View All Report Types)
24 Matches

Podcast: The End User Experience: Flexible Computing sponsored by Intel Technology Provider PODCAST: This podcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools. Posted: 19 Nov 2009 \| Premiered: 19 Nov 2009 TOPICS: Applications Management \| Customer Service \| Desktop Applications Management \| Desktop Management \| User Experience \| Windows

Podcast: The End User Experience: The Working End User sponsored by Intel Technology Provider PODCAST: This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation. Posted: 19 Nov 2009 \| Premiered: 19 Nov 2009 TOPICS: Applications Management \| Customer Service \| Desktop Virtualization \| User Experience \| VARs \| Virtual Desktop Infrastructure

The End User Experience: The Working End User sponsored by Intel Technology Provider WEBCAST: This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation. Posted: 18 Nov 2009 \| Premiered: 18 Nov 2009 TOPICS: Application Performance Management \| Customer Service \| IT Management \| User Experience \| VARs \| Virtual Desktop Infrastructure

Service Catalog Management sponsored by Axios Systems WEBCAST: In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits. Posted: 12 Nov 2009 \| Premiered: 12 Nov 2009 TOPICS: Business Service Management \| Cataloging (Information Management) \| Customer Service \| IT Infrastructure \| IT Service Management \| IT Services \| Service Level Management \| SLA

Dell Virtualization: Simplifying the Path to Profit sponsored by Dell, Inc. and Intel WEBCAST: This webinar will explain Dell's virtualization approach and discuss Dell's virtualization optimized technologies; explaining the methodologies and approaches taken to help you work with customers to bundle more solutions and services when selling virtualization solutions. Posted: 07 Oct 2009 \| Premiered: 07 Oct 2009 TOPICS: Blade Servers \| Customer Service \| Data Center Management \| Server Hardware \| Server Virtualization \| Storage Hardware \| Storage Virtualization

Proven Strategies for Successfully Deploying An Electronic Health Records Solution sponsored by Kofax, Inc. WEBCAST: This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care. Posted: 22 Sep 2009 \| Premiered: 22 Sep 2009 TOPICS: Business Process Management \| Customer Service \| Data Management \| Data Management Software \| Document Management Software \| Electronic Discovery \| Health Care Industry \| Imaging Software \| Medical Records Management \| Payment Processing \| Productivity \| Records Management Software \| Regulatory Compliance

Drive Real-World Business Processes with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST: Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Sales and Marketing Software

Introduction to Microsoft Dynamics CRM Online sponsored by Microsoft WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Retention \| Customer Service \| Customer Support Software \| Sales \| Sales and Marketing Software

Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 sponsored by Microsoft WEBCAST: Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Productivity \| Sales \| Sales and Marketing Software

Improve Customer Relationships Using the 2007 Office System sponsored by Microsoft WEBCAST: This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: Collaboration \| CRM \| CRM Software \| Customer Interaction Services \| Customer Service \| Microsoft Office \| Productivity \| Sales

Taking Relationship Management to a New Level with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST: Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Sales \| TCO

Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST: This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Customer Service Best Practices \| Sales \| Sales and Marketing Software

Grow Your Business with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST: View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Lead Management \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit sponsored by Microsoft WEBCAST: This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: Collaboration \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Profiles \| Customer Service \| Customer Service Best Practices \| Productivity \| Sales and Marketing Software

Do Extraordinary Things Everyday with Microsoft Dynamics CRM! sponsored by Microsoft WEBCAST: In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Profiles \| Customer Satisfaction \| Customer Service \| Sales and Marketing Software

Transforming Customer Service into a Strategic Asset sponsored by Microsoft WEBCAST: View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset. Posted: 09 Sep 2009 \| Premiered: 09 Sep 2009 TOPICS: Business Intelligence \| CRM \| CRM Software \| Customer Service \| Knowledge Management \| Knowledge Management Software \| Reporting Software

Using Webinars to Engage Prospects sponsored by Citrix Online WEBCAST: View this on-demand Webinar to hear Ken Molay, president of Webinar Success, share tips to help you prepare and deliver Webinars that build enthusiasm among prospects, leading to easier sales communications and higher conversion percentages. Posted: 21 Aug 2009 \| Premiered: 21 Aug 2009 TOPICS: B2B \| CRM \| Customer Interaction Services \| Customer Service \| Lead Management \| Marketing \| Webcasts

The Virtual Presenter's Series: Start Right. Design Right. Present Right. sponsored by Citrix Online WEBCAST: View this on-demand Webinar series with Roger Courville, Webinar expert and author of the new book, The Virtual Presenter's Handbook, for a 3-part Webinar series on how to plan, design, and present your own Web events like a pro. Posted: 21 Aug 2009 \| Premiered: 21 Aug 2009 TOPICS: CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Marketing \| Web Conferences \| Web Services \| Webcasts

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models sponsored by SPSS Inc. Worldwide Headquarters WEBCAST: Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. Posted: 04 May 2009 \| Premiered: 04 May 2009 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

Turning Results into Rewards: Survey Analysis and Reporting sponsored by SPSS Inc. Worldwide Headquarters WEBCAST: Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Posted: 04 May 2009 \| Premiered: 04 May 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Surveys

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses sponsored by SPSS Inc. Worldwide Headquarters WEBCAST: Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Posted: 04 May 2009 \| Premiered: 04 May 2009 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Surveys

Boost ROI with Faster, Easier, VISUAL Analytics sponsored by SPSS Inc. Worldwide Headquarters WEBCAST: Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul> Posted: 04 May 2009 \| Premiered: 04 May 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Effective Strategies for Capturing the Voice of the Customer sponsored by SPSS Inc. Worldwide Headquarters WEBCAST: This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Posted: 04 May 2009 \| Premiered: 04 May 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Collection \| Data Management

Numara® FootPrints Change Management: Solutions for Automating and Managing Change sponsored by Numara Software WEBCAST: View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. Posted: 28 Mar 2008 \| Premiered: 28 Mar 2008 TOPICS: Business Process Management \| Change Management \| Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| Sarbanes-Oxley Compliance \| Workflow Software

24 Matches

CUSTOMER SERVICE DEFINITION (continued): … Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.

Browse by Report Type:
Customer Service Whitepapers | Customer Service Multimedia | Customer Service IT Downloads

Customer Service Product Details | Customer Service Companies

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines


Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
TechTarget Corporate Web Site \| Media Kits All Rights Reserved, Copyright 2000 - 2009, TechTarget \| Read our Privacy Statement