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ALSO CALLED: Sensitive Personal Data, Online Customer Privacy, Data Privacy, Personal Data Privacy, Customer Data Privacy, Consumer Data Privacy, Privacy, Consumer Privacy
DEFINITION: The Children's Online Privacy Protection Act (COPPA) is a law created to protect the privacy of children under 13. The Act was passed by the U.S. Congress in 1998 and took effect in April 2000. COPPA is managed by the Federal Trade Commission (FTC). The Act specifies: That sites must require parental consent for the collection or use of any personal information of young Web site users. What must  … 
Customer Privacy Reports
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From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY: Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020

Freshworks

An introduction to SAP Business One
sponsored by Sapphire
WHITE PAPER: Check out this white paper to learn the key capabilities of the SAP Business One ERP solution and discover how working with Sapphire Systems will help your business move forward faster.
Posted: 29 Jun 2020 | Published: 29 Jun 2020

Sapphire

Meeting the advanced challenges of modern CX
sponsored by Zendesk
WHITE PAPER: Access this white paper to learn the top 4 CX challenges to overcome and discover how Zendesk can meet these challenges head on while enabling companies to build a complete view of their customer experience, empower agents with quick, easy access to customer details, and meet the expectations of the modern customer.
Posted: 26 Jun 2020 | Published: 26 Jun 2020

Zendesk

The Power of Mobile Customer Engagement in Retail Services
sponsored by TATA Communications
WHITE PAPER: According to recent research, retailers who are actively embracing the use of mobile technology can stand to gain a significant advantage in the coming years. Learn about the benefits and potential ROI of a mobile customer engagement strategy in retail services, as well as how you can get started in this white paper.
Posted: 26 Jun 2020 | Published: 26 Jun 2020

TATA Communications

Three Benefits of Delivering Unified Commerce
sponsored by Adobe
WHITE PAPER: Access this white paper to discover the 3 major benefits of delivering unified commerce.
Posted: 25 Jun 2020 | Published: 24 Jun 2020

Adobe

The Path to Experience-Driven Commerce.
sponsored by Adobe
WHITE PAPER: As companies like Uber, Airbnb, Birchbox, and more have shown the world, today’s consumers value one thing above all else: experience. But how can enterprises take this fact and use it to create business value? Check out this Adobe white paper to learn how to become a business that sells an experience as valuable as the product itself.
Posted: 25 Jun 2020 | Published: 25 Jun 2020

Adobe

Customer 360 Platform Mobile Demo
sponsored by Salesforce
PRODUCT DEMO: In this brief Customer 360 Platform Mobile demo video, learn how you can give employees the ability to build mobile apps as needed that connect to your data sources.
Posted: 25 Jun 2020 | Premiered: 25 Jun 2020

Salesforce

Supercharging customer service: Reimagining the operator experience at Grocery Outlet
sponsored by ServiceNow
CASE STUDY: Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.
Posted: 25 Jun 2020 | Published: 25 Jun 2020

ServiceNow

CX Improvement: The Need to Put Consumer Data Protection and Privacy First
sponsored by Verizon
WHITE PAPER: For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.
Posted: 25 Jun 2020 | Published: 28 Aug 2019

Verizon

ROI of ServiceNow Customer Service Management for CSPs
sponsored by ServiceNow
WHITE PAPER: ServiceNow recently commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study. It examines the potential ROI from ServiceNow Customer Service Management for enterprises in the communication sector. Explore the key findings in this white paper.
Posted: 23 Jun 2020 | Published: 23 Jun 2020

ServiceNow

Delivering Effortless Customer Engagement in Retail
sponsored by Twilio
EBOOK: Download this eBook to explore research on the state of retail, and tips for delivering the connected experience that customers expect.
Posted: 19 Jun 2020 | Published: 19 Jun 2020

Twilio

How to Tame CX Disruption
sponsored by Empirix
WEBCAST: How can you minimize risk, accelerate release cycles, reduce costs and consistently deliver a quality customer experience? Find out in this webinar, which explores how to tame CX disruption with automated, collaborative testing.
Posted: 18 Jun 2020 | Premiered: Jun 18, 2020

Empirix

How Smart is Your Retail?
sponsored by Zones, Inc.
EBOOK: Download this eBook to explore some ways businesses are already improving their customer experience and see how Zones can help your business implement those same solutions.
Posted: 17 Jun 2020 | Published: 17 Jun 2020

Zones, Inc.

The Future of Customer Experience
sponsored by RingCentral
WEBCAST: Watch this video, to hear from RingCentral’s AVP of Customer Engagement John Finch as he describes the future of effortless customer engagement, and the steps organizations must take to achieve that.
Posted: 16 Jun 2020 | Premiered: Jun 16, 2020

RingCentral

Real-Time Retail in Asia Pacific: Ensuring Exceptional Customer Experience in an Always-On World
sponsored by PagerDuty
RESOURCE: To be successful, e-retailers need to ensure high availability and functionality across complex, interconnected services such as payment gateways, inventory and order management, and website and mobile apps. Get tips on how to do that and provide the best possible CX with PagerDuty in this blog post.
Posted: 04 Jun 2020 | Published: 04 Jun 2020

PagerDuty

Maximize Revenue Opportunity with Contact-Level Intent Data
sponsored by TechTarget
WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.
Posted: 01 Jun 2020 | Premiered: Jun 1, 2020

TechTarget

Coronavirus: Contactless limit rises as retailers make point-of-sale changes
sponsored by Zones, Inc.
EGUIDE: The spending limit for contactless card payments has increased from £30 to £45 this week in the UK, with the continuing Covid-19 coronavirus crisis accelerating a move that was already in the planning. Learn about the benefits and implications of this increase in this expert guide.
Posted: 26 May 2020 | Published: 26 May 2020

Zones, Inc.

The CallMiner Churn Index 2020
sponsored by CallMiner
RESEARCH CONTENT: Two years ago, CallMiner commissioned a survey to find out why US consumers leave providers. What they uncovered was a switching epidemic – with call centers playing a pivotal role in whether consumers stay loyal or decide to switch. This year, they decided to repeat the exercise to see what’s changed. Explore the results in this report.
Posted: 26 May 2020 | Published: 26 May 2020

CallMiner

How to use Customer-Level Data to Supercharge Customer Journeys
sponsored by Acoustic
WHITE PAPER: Download this eBook for tips on how to harness customer data and create a CX that will lead to brand loyalty.
Posted: 21 May 2020 | Published: 21 May 2020

Acoustic

Create High-Value Customer Experiences in the Field like HP Indigo
sponsored by ServiceNow
WEBCAST: Watch this webinar to hear from Jonathan Zur, Service Program Manager at HP Indigo, as he explains how product uptime and customer satisfaction improved after ServiceNow helped the company enlist field service engineers as mobile case agents who could schedule their own visits.
Posted: 18 May 2020 | Premiered: May 18, 2020

ServiceNow

4 Keys to Creating Customer Centricity in the Cloud
sponsored by Avtex
WEBCAST: Watch this webinar for tips on how to build a true culture of customer centricity in your organization and explore some of the key CX trends of 2020.
Posted: 18 May 2020 | Premiered: May 18, 2020

Avtex

Avoiding Poor Customer Experiences: Selling Your SLT on a CX Strategy
sponsored by Avtex
RESOURCE: When it comes to upgrades in Customer Experience strategy, oversight and delivery, convincing the relevant Senior Leadership Team (SLT) members that an investment is necessary can be challenging. Read this blog post for expert tips on how to sell your SLT on a CX strategy.
Posted: 15 May 2020 | Published: 15 May 2020

Avtex

Be where your customers need you to be
sponsored by Axway
DATA SHEET: In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the customer’s experience, not just the bank’s process. Access this data sheet to learn about Axway, a customer experience solution that has been helping banks navigate change for the last 20 years.
Posted: 13 May 2020 | Published: 13 May 2020

Axway

Savvy Businesses Lead with a Digital Experience Platform
sponsored by Progress Software Corporation Sitefinity
WEBCAST: Learn why experts say a DXP should be the foundation of your digital transformation strategy in this webinar.
Posted: 04 May 2020 | Premiered: May 4, 2020


The Convenience Factor: 6 Ways to Capitalize on This Shopper Preference
sponsored by SFG
WHITE PAPER: Now more than ever, convenience — or the lack thereof — has a significant impact on shopper behavior. Download this white paper to explore research on how consumers rate the convenience factor, and 6 ways you can capitalize on this shopper preference.
Posted: 30 Apr 2020 | Published: 30 Apr 2020

SFG
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