|
IT Management >
IT Departments >
|
|
|
ALSO CALLED:
Helpdesk,
Service Desks
DEFINITION: In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other
…
Definition continues below.
|
|
Help Desks Reports
|
|
12 Matches
|
Best Practices for Mobile Device Support
sponsored by LogMeIn, Inc.
WHITE PAPER:
Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
|
|
|
Best Practices for Mobile Device Support
sponsored by LogMeIn, Inc.
WHITE PAPER:
Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
|
|
|
IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile
sponsored by LogMeIn, Inc.
TRIAL SOFTWARE:
Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices.
Posted: 27 Jan 2012 | Premiered: 27 Jan 2012
|
|
|
Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience
sponsored by Premiere Global Services
WHITE PAPER:
The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution.
Posted: 16 Jan 2012 | Published: 16 Jan 2012
|
|
|
ITIL: The building blocks of an ITSM strategy
sponsored by FrontRange Solutions Inc.
EGUIDE:
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: 09 Jan 2012 | Published: 09 Jan 2012
|
|
|
One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST:
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012
|
|
|
Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER:
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
|
|
|
Optimizing Service Desk Value
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: 23 Dec 2011 | Published: 23 Dec 2011
|
|
|
Avaya Aura Contact Center Scripting Demystified
sponsored by Global Knowledge
WHITE PAPER:
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Posted: 18 May 2011 | Published: 18 May 2011
|
|
|
Automating User Provisioning: A User’s Perspective
sponsored by Oracle Corporation
WEBCAST:
Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs.
Posted: 09 Mar 2011 | Premiered: 09 Mar 2011
|
|
|
CCNA-Level Troubleshooting
sponsored by Global Knowledge
WHITE PAPER:
This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.
Posted: 22 Nov 2010 | Published: 22 Nov 2010
|
|
|
Top 10 Most Overlooked Causes of Trouble in a Cisco Network
sponsored by Global Knowledge
WHITE PAPER:
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
Posted: 06 Nov 2009 | Published: 06 Nov 2009
|
|
| |
HELP DESKS DEFINITION (continued): … special software to help analyze problems (for example, the status of a company's telecommunications network).Typically, the term is used for centralized help to users within an enterprise. A related term is call center, a place that customers call to place orders, track shipments, get help with products, and so forth. The World Wide Web offers the possibility of a new, relatively inexpensive, and effectively standard user interface to help desks (as well as to call centers) and appears to be encouraging more automation in help desk service. Some common names for a help desk include: Computer … |
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2012, TechTarget |
|
|
|
|
