To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. With this in mind, imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. They could be alerted to and address urgent issues immediately. Or they could run a quick check on a key issue from a remote location. By taking advantage of mobile solutions, you will be able to leverage your existing service desk in new ways to increase responsiveness and effectiveness.