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| Nov 8, 2009 |
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Software >
Applications Software >
Project Management Software >
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Service Process Optimization Software
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ALSO CALLED: Enterprise Services Automation, ESA Software, Services Process Optimization Software, and SPO Software
DEFINITION: Software designed to track and allocate the major resources of service companies or departments - people, intellectual capital and time. SPO applies to internal service departments as well as ESPs.
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Service Process Optimization Software Reports
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2 Matches
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Right from the Start: SOA Lifestyle Governance
sponsored by Oracle Corporation
WHITE PAPER:
This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA.
Posted: 09 Sep 2009 | Published: 09 Sep 2009
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Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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