| Recent Vendor Reports on Service Process Optimization Software |
Why You Should Take a Holistic Approach to ITIL and Service Support
| sponsored by BMC Software, Inc
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009
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A Guide To Building a Business Case for Self-Service Appointment Scheduling
| sponsored by TimeTrade Systems
WHITE PAPER:
Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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Beagle Research Report: Bosley Self-service Case Study
| sponsored by TimeTrade Systems
CASE STUDY:
This Beagle research study shows how adding automated appointment scheduling that is easy to use for both customers and service providers is beneficial for most any business.
Posted: 26 May 2009 | Published: 26 May 2009
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How Self-Service Scheduling Drives Business for Appointment-Based Operations
| sponsored by TimeTrade Systems
WHITE PAPER:
This white paper will show how a new generation of Web-based, on-demand,
Software-as-a-Service (SaaS) solutions is helping organizations of all sizes
overcome the new macro-trends that are making it increasingly difficult for service-based businesses to run at optimal efficiency.
Posted: 18 May 2009 | Published: 18 May 2009
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Case Study: MTV Networks International (MTV)
| sponsored by Microsoft
CASE STUDY:
MTV's Information Services and Technology (IS&T) department wanted to reduce the time that was wasted on manual processes. It chose Microsoft Office SharePoint Server 2007. IS&T used the out-of-the-box workflow capabilities of SharePoint Server 2007 to improve departmental efficiencies by automating a paper-based process for new employees.
Posted: 02 Apr 2009 | Published: 01 Feb 2007
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Is Network Service Impacting Your Users?
| sponsored by CA
PODCAST:
Listen to this Podcast today to learn how to improve service by providing proactive service assurance to detect problems before they impact end users.
Posted: 31 Oct 2008 | Premiered: 30 Oct 2008
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Service Availability Puts the Business "At Your Service"
| sponsored by CA
WHITE PAPER:
This whitepaper describes how a service availability solution should lay out a method for managing all service delivery components, representing them as a single, unified solution for both operations and the business.
Posted: 10 Nov 2006 | Published: 01 Aug 2006
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