All Research Sponsored By:TechExcel

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization
WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Posted: 19 Aug 2008 | Published: 19 Aug 2008


Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk
WHITE PAPER: TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
Posted: 19 Aug 2008 | Published: 19 Aug 2008


Integrated Solutions for Defect and Project Tracking
WHITE PAPER: This paper describes the unique approach and conceptual model that has made DevTrack a clear leader in today's competitive defect tracking market.
Posted: 05 Jun 2008 | Published: 05 Jun 2008


Improve Test Productivity and Product Quality through Test Management
WHITE PAPER: QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.
Posted: 12 Mar 2007 | Published: 01 Mar 2007