sponsored by Avaya Inc.
Posted:  02 Jun 2008
Published:  01 Feb 2008
Format:  PDF
Length:  15  Page(s)
Type:  White Paper
Language:  English
Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes.

A home agent is a contact center agent who works solely from home. The best practices described in this paper do not necessarily apply to every telecommuter, virtual office worker, or home-based business -- those are more general topics than that of home agents.

A home agent does not have office space at a company facility. This expense would negate some of the important benefits of home agent programs. The employment model varies: agents may be on payroll, on commission, or work as independent contractors.

Best Practices | Business Continuity Planning | Contact Centers | Help Desks | Security | VoIP

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