WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

Posted: 18 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

Posted: 17 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.

Posted: 15 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment.

Posted: 09 Jun 2009 | Published: 09 Jun 2009

WEBCAST: The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...

Posted: 08 Jun 2009 | Premiered: Available On Demand

WEBCAST: Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.

Posted: 08 Jun 2009 | Premiered: Available On Demand

WEBCAST: This webcast will address the real dollar savings of using this model and the potential for ROI.

Posted: 04 Jun 2009 | Premiered: Available On Demand

PODCAST: In this podcast, our expert offer tips on selecting the right vendor, solution and service to meet your remote support needs.

Posted: 04 Jun 2009 | Premiered: 04 Jun 2009

WHITE PAPER: Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.

Posted: 07 May 2009 | Published: 01 May 2008

WHITE PAPER: Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations.

Posted: 13 Feb 2009 | Published: 13 Feb 2009