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| IT Management > IT Departments > |
Help Desks
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ALSO CALLED: Helpdesk and Service Desks
DEFINITION: In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help
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Definition continues below.
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| 7 Matches |
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Desktop Delivery: Making Desktop Virtualization Work
| sponsored by Citrix
WHITE PAPER:
This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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Best Practices for Home Agents
| sponsored by Avaya Inc.
WHITE PAPER:
Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Posted: 02 Jun 2008 | Published: 01 Feb 2008
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The Many Faces of Single Sign On
| sponsored by Quest Software
WHITE PAPER:
Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.
Posted: 16 May 2008 | Published: 01 Mar 2008
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5 Challenges to Effectively Managing Your Remote Systems
| sponsored by Dell, Inc.
WHITE PAPER:
In evaluating solutions that address the challenges raised in this brief, there are two primary areas of consideration: the capabilities of the solution, and the deployment and ongoing ease of use of the solution.
Posted: 20 Mar 2008 | Published: 01 Jan 2006
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The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends
| sponsored by CompuCom Systems, Inc.
WHITE PAPER:
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
Posted: 29 Oct 2007 | Published: 01 Aug 2007
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The Truth About Outsourcing Help Desk
| sponsored by ABS Associates, Inc.
WHITE PAPER:
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
Posted: 19 May 2006 | Published: 01 May 2006
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Help Desk Warning Signs: Is it Time to Consider Outsourcing?
| sponsored by ABS Associates, Inc.
WHITE PAPER:
There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
Posted: 19 Sep 2005 | Published: 01 Sep 2005
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HELP DESKS DEFINITION (continued): … desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company's telecommunications network). Typically, the term is used for centralized help to users within an enterprise. A related term is call center, a place that customers call to place orders, track shipments, get help with products, and so forth. The World Wide Web offers the possibility of a new, relatively …
Help Desks definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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