FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
Search Bitpipe: 
  Search Help
IT Management  >  IT Departments  >  

Help Desks

ALSO CALLED: Helpdesk and Service Desks
DEFINITION: In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help  … 
Definition continues below.


Add Help-Desks to your RSS Reader: RSS Feed    Add to Google     Add to My Yahoo!
   ALL     WHITE PAPERS   MULTIMEDIA   IT DOWNLOADS   PRODUCTS   COMPANIES 
Sort by:
7 Matches
Desktop Delivery: Making Desktop Virtualization Work
sponsored by Citrix
WHITE PAPER: This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
Get This Now

Best Practices for Home Agents
sponsored by Avaya Inc.
WHITE PAPER: Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Posted: 02 Jun 2008 | Published: 01 Feb 2008
Get This Now

The Many Faces of Single Sign On
sponsored by Quest Software
WHITE PAPER: Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.
Posted: 16 May 2008 | Published: 01 Mar 2008
Get This Now

5 Challenges to Effectively Managing Your Remote Systems
sponsored by Dell, Inc.
WHITE PAPER: In evaluating solutions that address the challenges raised in this brief, there are two primary areas of consideration: the capabilities of the solution, and the deployment and ongoing ease of use of the solution.
Posted: 20 Mar 2008 | Published: 01 Jan 2006
Get This Now

The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends
sponsored by CompuCom Systems, Inc.
WHITE PAPER: Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
Posted: 29 Oct 2007 | Published: 01 Aug 2007
Get This Now

The Truth About Outsourcing Help Desk
sponsored by ABS Associates, Inc.
WHITE PAPER: There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
Posted: 19 May 2006 | Published: 01 May 2006
Get This Now

Help Desk Warning Signs: Is it Time to Consider Outsourcing?
sponsored by ABS Associates, Inc.
WHITE PAPER: There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
Posted: 19 Sep 2005 | Published: 01 Sep 2005
Get This Now

 
HELP DESKS DEFINITION (continued): …  desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company's telecommunications network).

Typically, the term is used for centralized help to users within an enterprise. A related term is call center, a place that customers call to place orders, track shipments, get help with products, and so forth.

The World Wide Web offers the possibility of a new, relatively … 
Help Desks definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary



Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  |   Site Map




All Rights Reserved, Copyright 2000 - 2007, TechTarget | Read our Privacy Statement