Service Desks today are facing unprecedented challenges in the way that they support customers and employees. They are being asked to support an ever increasing array of devices and systems – which in itself presents numerous challenges and issues – and are also having to adapt to people’s working patterns and lifestyle by offering increased hours of support and different ways to support customers.

This e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.