sponsored by Citrix Online- GoToManage
Posted:  13 Oct 2011
Published:  13 Oct 2011
Format:  PDF
Length:  10  Page(s)
Type:  eGuide
Language:  English

Service Desks today are facing unprecedented challenges in the way that they support customers and employees. They are being asked to support an ever increasing array of devices and systems – which in itself presents numerous challenges and issues – and are also having to adapt to people’s working patterns and lifestyle by offering increased hours of support and different ways to support customers.

This e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.

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