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 Jul 4, 2009
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Help Desk Management Services

-- 5 Vendor Reports | 18 Products

ALSO CALLED: Desktop Outsourcing Services, Trouble Calls, Problem Tracking, Helpdesk, Technical Support, Support Services, Help Desk Services, Service Desk Management Services, Hotline Support, Desktop Management Services, Support, Trouble Ticketing, and Tech Support
DEFINITION: Services that handle a company's internal queries and operational problems about IT related issues. This service might include hardware and software support, logging of problems, dispatch of service technicians or parts, training coordination, etc.
Recent Vendor Reports on Help Desk Management Services
Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc
WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 15 Jun 2009
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TOPICS:  Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | Service Level Management
Numara Track It! - Change Management Webinar
sponsored by Numara Software
WEBCAST: The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
Posted: 08 Jun 2009 | Premiered: Available On Demand
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TOPICS:  Asset Management Services | Change Management | Cost Benefit Analysis | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | IT Services | Software Licensing | Software Maintenance
Numara Software Webinar - Track It!
sponsored by Numara Software
WEBCAST: Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
Posted: 08 Jun 2009 | Premiered: Available On Demand
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TOPICS:  Compliance (Systems Operations) | Cost Benefit Analysis | Desktop Management | Help Desk Management | Help Desk Management Services | Help Desks | IT Asset Management Software | IT Best Practices | IT Service Management
Selecting a remote support solution to meet your needs
sponsored by Citrix Online - GotoAssist
PODCAST: In this podcast, our expert offer tips on selecting the right vendor, solution and service to meet your remote support needs.
Posted: 04 Jun 2009 | Premiered: 04 Jun 2009
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TOPICS:  Application Deployment | Compliance Audits | Data Security | Enterprise Applications Software | Help Desk Management | Help Desk Management Services | IT Outsourcing Services | Remote Control Software | Remote Users | Security | Software as a Service | Software Selection | TCO | Vendor Selection | Wireless Computing
Driving IT help desk efficiency with customer-centric remote support
sponsored by Citrix Online - GotoAssist
WHITE PAPER: Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Posted: 07 May 2009 | Published: 01 May 2008
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TOPICS:  Call Center Services | Help Desk Management | Help Desk Management Services | Help Desks | Mobile Device Management | Mobile Workers | Remote Access Protocols | Workforce Management Software | Workforce Planning
 
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