| Recent Vendor Reports on IT Outsourcing Services |
Making the most of OSS and service provider CRM
| sponsored by Pitney Bowes Group 1 Software
WEBCAST:
In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: 16 May 2008 | Premiered: Available On Demand
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Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience
| sponsored by Pitney Bowes Group 1 Software
PODCAST:
Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: 08 May 2008 | Premiered: 28 Apr 2008, 09:00 EDT (13:00 GMT)
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IT Strategies for Human Resources Transformation
| sponsored by Hexaware Technologies
WHITE PAPER:
Learn best practices, best of breed technologies and concepts to enable an efficient, tactical human resources (HR) function. Morph HR from a support to a strategic advantage.
Posted: 10 Apr 2008 | Published: 01 Apr 2008
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Sourcing Strategies for Human Resources (HR) - A Webcast by Forrester
| sponsored by Hexaware Technologies
WEBCAST:
View this Forrester Research Webcast to learn how you can utilize external sourcing alternatives to help improve the overall effectiveness of your human resources (HR) department.
Posted: 10 Apr 2008 | Premiered: Available On Demand
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Financial Giant Cuts Costs through Offshore Testing Services
| sponsored by Hexaware Technologies
WHITE PAPER:
Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: 10 Apr 2008 | Published: 01 Apr 2008
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Offshoring ETL Development in EPM Projects
| sponsored by Hexaware Technologies
WHITE PAPER:
Learn why ETL development projects place a particular emphasis on quick turnaround, optimal performance and iterative development. Explore how you can execute EPM projects smoothly and with utmost efficiency, coordination and cost effectiveness.
Posted: 10 Apr 2008 | Published: 01 Apr 2008
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Outsourcing and Business Transformation - - A CIO Conversation
| sponsored by CIO Decisions
JOURNAL ARTICLE:
Craig Lee is CIO of Honolulu-based American Savings Bank (ASB), Hawaii's third-largest financial institution with $6.7 billion in assets.
Posted: 05 Dec 2007 | Published: 01 Dec 2007
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Outsourcing in the WEB 2.0 World
| sponsored by Wipro Technologies
WHITE PAPER:
With more organizations adopting Web 2.0, there is an increasing amount of interest in exploiting this phenomenon. Learn about the changing business needs that result from outsourcing Web 2.0 and how to leverage this as a best practice for collabo...
Posted: 29 Oct 2007 | Published: 01 Oct 2007
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The Big Hand-Off
| sponsored by CIO Decisions
JOURNAL ARTICLE:
Midmarket companies are outsourcing data backup to take advantage of fast and efficient services. Just don't forget to upsize your network in kind.
Posted: 06 Aug 2007 | Published: 01 Aug 2007
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Automating Key Business Functions with Service Management Software
| sponsored by WebEx Communications, Inc.
WHITE PAPER:
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: 15 Jun 2007 | Published: 01 Jun 2007
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Software as a Service: The Next-Generation Software Delivery Model for ISVs
| sponsored by NaviSite, Inc.
WHITE PAPER:
Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: 29 Jan 2007 | Published: 01 Jan 2007
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Hot Spots
| sponsored by Storage Magazine
JOURNAL ARTICLE:
Service providers need to catch up with the e-mail archiving needs of their customers.
Posted: 16 Oct 2006 | Published: 01 Oct 2006
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Data Center Crossroads
| sponsored by CIO Decisions
JOURNAL ARTICLE:
Midmarket companies are arriving in ever-greater numbers at that critical build-versus-outsource decision point. There are many paths to take.
Posted: 02 Jun 2006 | Published: 01 Apr 2006
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Outsourced Transitioning of Web-based Order Handling and Service Fulfilment Application
| sponsored by Infosys Technologies Limited
CASE STUDY:
The client's decision to choose the project for Infosys to off-shore was to a large extent driven by the problem of team integration, inflexible resourcing (variable workstack) and cost reductions.
Posted: 19 Oct 2005 | Published: 01 Oct 2005
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Gateway GPRS Serving Node (GGSN) Development for a Top Global Telecom Equipment Manufacturer from North America
| sponsored by Infosys Technologies Limited
CASE STUDY:
Infosys partnered with the client to implement critical design features on the product and for enhancing product robustness while reducing time to market for the new releases and keeping cost of ownership down.
Posted: 19 Oct 2005 | Published: 01 Oct 2005
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Large-scale ADM for Australian Telecommunications Major
| sponsored by Infosys Technologies Limited
CASE STUDY:
One of Australia's leading telecommunications providers wished to improve its supplier arrangements in the areas of quality, cost and cycle-times.
Posted: 19 Oct 2005 | Published: 01 Oct 2005
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Business Process Design for a Global Telco
| sponsored by Infosys Technologies Limited
CASE STUDY:
A global telecommunication service provider wants to match its internal processes to current business objectives and make them flexible for accommodating future business models.
Posted: 19 Oct 2005 | Published: 01 Oct 2005
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Developing a Consolidated Network View for a Multi-services Telecom Provider
| sponsored by Infosys Technologies Limited
CASE STUDY:
The company had envisioned a new network for the future, which would help realize its goal of a scalable and reliable network.
Posted: 19 Oct 2005 | Published: 01 Oct 2005
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Managing Application Portfolio for Interactive Services Giant
| sponsored by Infosys Technologies Limited
CASE STUDY:
Infosys is helping the company, a world leader in interactive services, at all stages of the SDLC life cycle in a number of projects, from requirement specification to development to quality engineering and post-launch support.
Posted: 19 Oct 2005 | Published: 01 Oct 2005
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Help Desk Warning Signs: Is it Time to Consider Outsourcing?
| sponsored by ABS Associates, Inc.
WHITE PAPER:
There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
Posted: 19 Sep 2005 | Published: 01 Sep 2005
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Security Outsourcing Grabs Hold
| sponsored by CIO Decisions
JOURNAL ARTICLE:
John Lambeth and Rick Casteel didn't become CIOs so they could spend all their time fending off Trojan horses, setting Sarbanes-Oxley controls and poring over HIPAA requirements.
Posted: 07 Sep 2005 | Published: 01 Sep 2005
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Managing the Move to an Outsourced Environment: HP Services Transition and Transformation Methodology
| sponsored by Hewlett-Packard Company
WHITE PAPER:
Outsourcing all, or even part, of your IT operations is a complex and significant undertaking.
Posted: 17 Feb 2005 | Published: 30 Apr 2004
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Reducing Costs and Enhancing Flexibility in the Adaptive Enterprise through Outsourcing
| sponsored by Hewlett-Packard Company
WHITE PAPER:
CIO's, CFO's, and CEO's are constantly looking for hard data on return on assets, IT costs reductions and performance improvements.
Posted: 17 Feb 2005 | Published: 30 Apr 2004
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The Road to Agility: Achieving an Adaptive Enterprise through Outsourcing
| sponsored by Hewlett-Packard Company
WHITE PAPER:
IT is in no way immune to the continuously changing business climate.
Posted: 17 Feb 2005 | Published: 30 Nov 2004
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Windows 2000 Migration Testing
| sponsored by VeriTest: A Business Unit of Lionbridge
PRODUCT OVERVIEW:
Migrating to Windows 2000 on the server and the desktop can net IT organizations greater reliability, increased performance, and lower Total Cost of Ownership (TCO).
Posted: 28 Dec 2004 | Published: 01 Dec 2004
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Internationalization ("I18N") Testing
| sponsored by VeriTest: A Business Unit of Lionbridge
PRODUCT OVERVIEW:
Internationalization Testing Services from VeriTest will save you money, improve time-to-market, and allow you to confidently determine whether your item is ready for localization.
Posted: 28 Dec 2004 | Published: 01 Dec 2004
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