All resources sponsored by:

Avaya Inc.

19 Matches
Unified Communication for Dummies
sponsored by Avaya Inc.
BOOK:Find here the real-world examples of how unified communications is being used now to solve critical business challenges and the tips you can use to meet your business needs in the modern, mobile work environment.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Contact Centers for Dummies
sponsored by Avaya Inc.
BOOK:This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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A Framework for Deploying UC: Using a Repeatable Process for Optimizing Your Technology
sponsored by Avaya Inc.
WHITE PAPER:This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
Posted: 13 Nov 2008 | Published: 13 Nov 2008
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How Should an Enterprise Move towards Unified Communications?
sponsored by Avaya Inc.
WHITE PAPER:Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Posted: 01 Jul 2008 | Published: 01 Jun 2008
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Avaya Unified Communications Can Reduce Cell Phone Expenses
sponsored by Avaya Inc.
WHITE PAPER:By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.
Posted: 01 Jul 2008 | Published: 01 Jun 2008
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Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line
sponsored by Avaya Inc.
WHITE PAPER:This white paper provides the three best practices for today's profitable contact centers.
Posted: 20 Jun 2008 | Published: 01 Feb 2005
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Beyond VoIP: Enterprise Perspectives on Migrating to Multi-modal Communications and Wireless Mobility
sponsored by Avaya Inc.
WHITE PAPER:As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures.
Posted: 20 Jun 2008 | Published: 01 Oct 2004
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Securing Business Communications Applications in Converged Networks - Best Practices
sponsored by Avaya Inc.
WHITE PAPER:Converged networks require converged security that expands traditional data security practices to protect the privacy of all network information, including IP telephony traffic.
Posted: 10 Jun 2008 | Published: 01 Jul 2005
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Extend the Value of IBM Lotus Applications with Avaya Unified Communications
sponsored by Avaya Inc.
WHITE PAPER:Avaya and IBM have leveraged their considerable individual technologies, platforms, and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises. This paper gives details.
Posted: 09 Jun 2008 | Published: 01 Apr 2007
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Comparing MPLS and Internet Links for Delivering VoIP Services
sponsored by Avaya Inc.
WHITE PAPER:This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.
Posted: 09 Jun 2008 | Published: 01 Sep 2005
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Preparing the Enterprise for a Pandemic
sponsored by Avaya Inc.
WHITE PAPER:This article suggests that enterprises need to look externally as much as internally to understand the impact a pandemic might have, and to prepare an appropriate response.
Posted: 09 Jun 2008 | Published: 01 Sep 2006
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Preparing the WLAN for Voice Communications WP
sponsored by Avaya Inc.
WHITE PAPER:Companies at the cutting edge are finding it takes planning to implement effectively and that some of their assumptions about the current state of their wireless.
Posted: 09 Jun 2008 | Published: 01 May 2005
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Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER:This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008
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Communications Tools for the Effective Worker
sponsored by Avaya Inc.
BOOK:Presented in this document are the essentials you need to understand how innovations in Unified Communications (UC) are key to success and competitive advantage to both employees and customers.
Posted: 02 Jun 2008 | Published: 01 May 2008
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Best Practices for Home Agents
sponsored by Avaya Inc.
WHITE PAPER:Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Posted: 02 Jun 2008 | Published: 01 Feb 2008
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Roadmap for Implementing a Multi-Site IP Contact Center
sponsored by Avaya Inc.
WHITE PAPER:Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Posted: 20 May 2008 | Published: 01 Mar 2007
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Contact Center Costs: The Case for Telecommuting Agents
sponsored by Avaya Inc.
WHITE PAPER:This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
Posted: 16 Apr 2008 | Published: 01 Apr 2008
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Quantifying the Value of Remote Maintenance
sponsored by Avaya Inc.
WHITE PAPER:A common misconception about maintenance service is that problems need to be fixed after they occur. While this approach may be true for traditional hardware maintenance, a rapidly evolving concept has taken the industry by storm: preventive maintenance.
Posted: 06 Feb 2007 | Published: 01 Jan 2006
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Your Questions Answered: A Practical Guide to VOIP for Small to Medium Business
sponsored by Avaya Inc.
WHITE PAPER:This white paper provides the critical questions to ask before implementing a VoIP system.
Posted: 06 Feb 2007 | Published: 01 Jan 2006
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