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Service Level Management

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ALSO CALLED: SLM
DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate  … 
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Service Level Management Reports
1 - 25 of 161 Matches Previous Page  |  Next Page
Expanding Process Automation with IT Service Management
sponsored by ServiceNow
WHITE PAPER: Have you considered automating your IT processes to accelerate service delivery to end-users? Access this case study to learn about the solution Topdanmark, Denmark's second largest insurance provider, chose to automate their service delivery, and streamline their approval processes for granting user and developer access rights.
Posted: 26 May 2017 | Published: 26 May 2017

ServiceNow

IT Service Management Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
WHITE PAPER: Your service desk is likely subject to daily bombardments of repetitive issues, manual processes, and human errors which cause delays and leave your users dissatisfied. Access this white paper to see how you can introduce automation and realize benefits such as a 30% or greater reduction in cycle times, and more.
Posted: 26 May 2017 | Published: 31 Dec 2016

ServiceNow

Onestop IT Case Study
sponsored by ConnectWise
WHITE PAPER: An inefficient service desk ticketing system can cause huge problems in any sized organization. Onestop IT, a managed service provider found that many of their tickets were left unresolved. Read this case study to see how Onestop IT overcame this challenge, and how your customers may be able to do the same.
Posted: 18 May 2017 | Published: 18 May 2017

ConnectWise

Why Today's Approaches Fail – and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER: When Facebook went down for 40 minutes in 2015 it cost the company an estimated $500,000. Don't let that happen to you. Access this white paper to learn about a monitoring tool that will eliminate redundant data, provide accurate service maps, and a holistic view of service health.
Posted: 18 May 2017 | Published: 31 Dec 2016

ServiceNow

How to Make Money in the Cloud
sponsored by ConnectWise
EBOOK: Access this e-book to learn how to capture the potential revenue created by the cloud adoption craze by building faith in your technology expertise, proving the value of your services to customers, and more to help maximize profitability from the cloud.
Posted: 18 May 2017 | Published: 18 May 2017

ConnectWise

Service Desk Leaflet
sponsored by Comarch
BROCHURE: You need to help your end users, but giving them the full support they need requires a budget you just don't have. Outsourcing end user support may seem scary, but there's no need to worry. Read this leaflet to discover a service that enables you to outsource to a high level of IT support for end users without breaking the bank.
Posted: 08 May 2017 | Published: 30 Dec 2016

Comarch

How To Price Managed Cloud Services
sponsored by Solarwinds MSP
WHITE PAPER: Discover some best practices for cloud services pricing in this white paper. Find out how you can build recurring revenue with free monitoring, create more flexible offers with device-based licensing, and more.
Posted: 24 Apr 2017 | Published: 24 Apr 2017

Solarwinds MSP

Business Transformation Rests on the Cloud
sponsored by Rackspace
WHITE PAPER: Download this resource for cloud providers, which details why more than half of worldwide organizations deploying cloud outsource part of their deployments, and learn how to meet the demands digital businesses require of their cloud infrastructures.
Posted: 14 Apr 2017 | Published: 14 Apr 2017

Rackspace

Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
EBOOK: Without the right information, you won't be able to make the best decisions. Why would you let your IT operations run blind? Automated service mapping gives you the service visibility you need so that you always have an accurate, up-to-date view of your business services.
Posted: 16 Mar 2017 | Published: 22 Aug 2016

ServiceNow

Increase Service Visibility
sponsored by ServiceNow
WHITE PAPER: You may be at risk of missing a business service problem because of limited service visibility. If you aren't currently able to quickly identify how infrastructure events are connected to potential outages and problems, access this whitepaper to learn more about the benefits of establishing a framework for high service visibility.
Posted: 15 Mar 2017 | Published: 31 Dec 2016

ServiceNow

Increase Your Service Quality with Service-Aware Event Management
sponsored by ServiceNow
WHITE PAPER: Imagine your business as the International Space Station, and your business services as a periodic visit from a supply ship sent to the space station. Without these supply ships, your enterprise would eventually be starved. Access this whitepaper to learn how you can prevent such outages in your organization with service-aware event management.
Posted: 15 Mar 2017 | Published: 31 Dec 2016

ServiceNow

Drager Service MVS Gains Operational Visibility and Increases Service Delivery Levels Enterprise Asset Management
sponsored by Infor
WHITE PAPER: Gain insights on adopting an integration strategy that can allow your financial organization to meet the challenges of digital transformation in in an agile and cost-effective way. Learn use cases, best practices, and more.
Posted: 30 Jun 2016 | Published: 31 Dec 2015

Infor

IT outsourcing: What to do when your contract is about to end
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Outsourcing contracts worth billions are up for renewal in the next few years. In this special report, Computer Weekly examines how unprecedented change is complicating the CIO's renewal decision.
Posted: 03 Feb 2016 | Published: 03 Feb 2016

ComputerWeekly.com

European Channel MPS Priorities
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Louella Fernandes and Clive Longbottom examine MPS adoption amongst resellers in Europe, based on original Quocirca research, and discusses the challenges faced as they embark on their MPS journey.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

ComputerWeekly.com

Data Centre Co-location: An easy decision; a difficult choice
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Clive Longbottom and Bernt Østergaard offer guidelines for those wanting to move to a co-location facility and who want to make sure their selection procedures cover all the criteria required to make the appropriate choice.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

ComputerWeekly.com

CW Special Report on CA Technologies
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This 9 page special independent report from Computer Weekly, updated for 2014, gives you the facts on CA, its strategy, products and services and financial performance.
Posted: 10 Feb 2014 | Published: 10 Feb 2014

ComputerWeekly.com

Gartner: Time to rethink backup procedures
sponsored by ComputerWeekly.com
ANALYST BRIEF: IT leaders and storage managers can realise cost savings and improve their use of backup infrastructure by rethinking their back-up procedures, says Gartner analyst Dave Russell.
Posted: 04 Feb 2014 | Published: 04 Feb 2014

ComputerWeekly.com

Gartner: What CIOs should know about cloud‑based customer service
sponsored by ComputerWeekly.com
ANALYST BRIEF: IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner.
Posted: 25 Nov 2013 | Published: 25 Nov 2013

ComputerWeekly.com

SaaS CRM Best Practices
sponsored by Microsoft
EGUIDE: This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.
Posted: 03 Feb 2016 | Published: 01 Feb 2016

Microsoft

Cloud Workloads on the Mainframe
sponsored by IBM
WHITE PAPER: In this resource, you'll explore several distinct advantages of building a cloud using a mainframe, including improved performance and reliability, security, and significant cost savings. Read on now to discover the benefits of a mainframe cloud, detailed use cases, and more.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

IBM

Optimizing Your Service Delivery: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Innovating Through Cloud Technologies Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper takes a look into the challenges surrounding the implementation of the cloud among businesses.
Posted: 17 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
WHITE PAPER: Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ...
Posted: 24 Jul 2014 | Published: 01 Mar 2007

Keynote Systems

The Forrester Wave: Global Workplace Services, Q1 2013
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
Posted: 19 Feb 2014 | Published: 19 Feb 2014

Hewlett-Packard Enterprise

CA Business Service Insight for Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details an automated service level management solution that will save on cost and improve customer relations.
Posted: 15 Nov 2013 | Published: 18 Nov 2011

CA Technologies.
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SERVICE LEVEL MANAGEMENT DEFINITION (continued): … Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports.A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential problems can be identified (such as gradual performance degradation) and alerts can be created, thereby minimizing the risk of downtime.Service-level management provides a "comfort zone" about the quality of a given infrastructure solution.
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