Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft
sponsored by Nimsoft, Inc.
CASE STUDY:
Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
Posted: 04 Nov 2009 | Published: 04 Nov 2009
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Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management
sponsored by Nimsoft, Inc.
WHITE PAPER:
For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: 04 Nov 2009 | Published: 04 Nov 2009
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Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency
sponsored by BMC Software, Inc
WHITE PAPER:
To meet business demands for higher levels of performance and availability all while adding services and reducing costs IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.
Posted: 03 Nov 2009 | Published: 03 Nov 2009
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Self-Service is Coming to IT Service Delivery
What You Need to Know
sponsored by Surgient
WEBCAST:
User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
Posted: 28 Oct 2009 | Premiered: 28 Oct 2009
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Overtaken by Events? -- The Quest for Operational Responsiveness
sponsored by Progress Software
ANALYST REPORT:
Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate.
Posted: 26 Oct 2009 | Published: 26 Oct 2009
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative
sponsored by BoxTone
WHITE PAPER:
In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
Posted: 08 Oct 2009 | Published: 08 Oct 2009
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Drive Your Enterprise with Event-Driven Scheduling
sponsored by Help/Systems
WHITE PAPER:
Use Event Monitors to create an event-driven schedule for your enterprise using system events on your Windows, UNIX, and Linux servers to launch reactive jobs through Robot/SCHEDULE.
Posted: 17 Sep 2009 | Published: 17 Sep 2009
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Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT
sponsored by Dorado Software
WHITE PAPER:
Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA?oriented management approach.
Posted: 11 Sep 2009 | Published: 11 Sep 2009
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Virtualize and Fortify XenApp for Lower Costs & Higher SLAs
sponsored by Marathon Technologies
WEBCAST:
This webinar will discuss the benefits of virtualizing Citrix XenServer as well as show how fortifying XenApp and XenServer with Marathon Technologies' everRun software will give you the confidence to increase your SLAs for your most critical XenApp deployments and protect your Citrix License Server and Data Store from downtime.
Posted: 10 Sep 2009 | Premiered: 10 Sep 2009
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Optimizing Exchange High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER:
Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Optimizing Citrix XenApp High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER:
Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Embarcadero DBArtisan 8.6 - Database Administration Tool: 14 Day Trial!
sponsored by Embarcadero Technologies, Inc.
TRIAL SOFTWARE:
IT organizations are trying to support an increasing number of databases and database platforms. Meanwhile, database vendors are adding more features and updating their technology. DBAs must meet zero downtime requirements, and strict SLAs.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Ensuring Web Service Quality for Service-Oriented Architectures
sponsored by Oracle Corporation
WHITE PAPER:
This white paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracles award-winning Web service testing solution, Oracle Application Testing Suite.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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CloudBurst Technical Demonstration
sponsored by IBM
PRESENTATION TRANSCRIPT:
The IBM CloudBurst Family is a line of pre-integrated service delivery platforms including hardware, storage, networking, virtualization, and service management software, which will enable you to create a private cloud environment.
Posted: 08 Sep 2009 | Published: 08 Sep 2009
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Simplifying the IT Environment for Better Productivity
sponsored by IBM
VIDEO:
CloudBurst is a ready to go system complete with software, platform, and the services to make you productive immediately. This tightly integrated system encompasses your networking fabric, storage fabric and compute fabric complete with service management.
Posted: 08 Sep 2009 | Premiered: 08 Sep 2009
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SharePoint E-zine Volume 13: Nailing Down SharePoint Service-Level Agreements
sponsored by SearchWinIT
EZINE:
Set the terms for server availability in your SharePoint governance document as part of a service-level agreement. Learn in this month's issue how to create realistic metrics that go hand in hand with governance policies. Looking for a hosting provider for your SharePoint installation? Find out which questions to ask to get the best deal.
Posted: 17 Aug 2009 | Published: 17 Aug 2009
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ITSM guidance: ITIL V3 Update
sponsored by SkillSoft Corporation
VIDEO:
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
Posted: 17 Aug 2009 | Premiered: 17 Aug 2009
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Application Performance Management with Forrester Analyst Peter O'Neill
sponsored by Compuware Corporation
PODCAST:
Peter O'Neill, principal analyst with Forrester Research, discusses reactive vs. proactive IT and how to break down technology silos for a holistic approach to managing application performance.
Posted: 13 Aug 2009 | Premiered: 13 Aug 2009
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Future-Proof Your Compliance Program
sponsored by IBM
VIDEO:
The regulatory environment is constantly changing, so creating a streamlined and flexible program is every security pro's first goal when it comes to compliance. Check out this videocast for best practices on forming a comprehensive compliance program.
Posted: 29 Jul 2009 | Premiered: 29 Jul 2009
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Podcast: Managing third-party compliance
sponsored by IBM
PODCAST:
Listen to this podcast, featuring Richard Mackey, for tips on managing third-party risk, specifically for compliance. Learn how to choose the right partners and ensure they apply the same standards as your organization when securing your assets.
Posted: 29 Jul 2009 | Premiered: 29 Jul 2009
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JBoss Enterprise SOA Platform v5.0: Technology Preview
sponsored by JBoss, a Division of Red Hat
WEBCAST:
In this session, you'll learn how to leverage the new features and functionality of JBoss Enterprise SOA Platform v5.0 to rapidly and cost-effectively develop, deploy and manage SOA-based solutions that solve real problems now.
Posted: 17 Jul 2009 | Premiered: 17 Jul 2009
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Expert Tips for Effective Virtual Systems Management
sponsored by BMC Software, Inc
EDITORIAL RESOURCE GUIDE:
In this E-Guide, brought to you by SearchServerVirtualization.com and BMC, you will discover expert tips for effective virtual systems management. Explore the top five target areas essential for improved virtual performance and availability management.
Posted: 01 Jul 2009 | Published: 01 Jul 2009
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Analyzing the Total Cost of a Global Service Desk
sponsored by CompuCom Systems, Inc.
WHITE PAPER:
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
Posted: 22 Jun 2009 | Published: 22 Jun 2009
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Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc
WHITE PAPER:
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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