Service Level Management White Papers ( SLM ) Software Downloads, Definition and Webcasts

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Nov 20, 2009

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Service Level Management
ALSO CALLED: SLM DEFINITION: Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate … Definition continues below.
Service Level Management Reports
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CA Spectrum Service Assurance Product Brief sponsored by CA PRODUCT OVERVIEW: Read this brief paper for specifics about the CA Spectrum Service Assurance product's features and benefits. Posted: 20 Nov 2009 \| Published: 20 Nov 2009 TOPICS: Dashboards \| IT Infrastructure \| IT Management \| IT Service Management \| Quality Control \| Service Level Management

Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center sponsored by Akorri PRESENTATION TRANSCRIPT: This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization. Posted: 19 Nov 2009 \| Published: 19 Nov 2009 TOPICS: Capacity Planning \| Data Center Infrastructure Efficiency \| Data Center Management \| High Availability \| Network Management \| Network Performance \| Server Virtualization \| Service Level Management \| Storage Capacity \| Systems Management

Business-Driven Virtualization: Optimizing Insight and Operational Efficiency in the Dynamic Datacenter sponsored by Hyper9, Inc. WHITE PAPER: In this profile you will explore how to maximize future investment returns in more detail and review the key requirements for optimization solutions. You'll then be introduced to the Virtualization Management Maturity Model, an assessment and planning guide for achieving greater operational efficiency at any stage of virtualization. Posted: 17 Nov 2009 \| Published: 17 Nov 2009 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Management Software \| ROI \| Server Consolidation \| Server Virtualization \| Service Level Management \| Systems Management \| Virtual Desktop Infrastructure

Webcast: Business-Driven Virtualization: Optimizing Insight and Efficiency in the Dynamic Datacenter sponsored by Hyper9, Inc. WEBCAST: In this webcast, discover how to achieve greater virtualization maturity, from clearer visibility to higher service levels in your VMware environment. Learn how to identify where your company fits in the virtualization maturity model and find virtualization tools that enable optimal IT performance. Posted: 13 Nov 2009 \| Premiered: 13 Nov 2009 TOPICS: Business IT Alignment \| Capacity Planning \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Management \| Mobile Workers \| Server Consolidation \| Server Virtualization \| Service Level Management \| VMware

Service Catalog Management sponsored by Axios Systems WEBCAST: In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits. Posted: 12 Nov 2009 \| Premiered: 12 Nov 2009 TOPICS: Business Service Management \| Cataloging (Information Management) \| Customer Service \| IT Infrastructure \| IT Service Management \| IT Services \| Service Level Management \| SLA

Ingersoll Rand Increases Business Agility with Microsoft Online Services sponsored by Microsoft CASE STUDY: Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels. Posted: 11 Nov 2009 \| Published: 11 Nov 2009 TOPICS: Business IT Alignment \| Business Process Automation \| Collaboration \| Desktop Management \| IT Spending \| Microsoft Exchange \| ROI \| Service Level Management \| Software Licensing

Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft sponsored by Nimsoft, Inc. CASE STUDY: Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges. Posted: 04 Nov 2009 \| Published: 04 Nov 2009 TOPICS: IT Service Management \| IT Services \| Network Management \| Network Management Services \| Network Managers \| Network Monitoring \| Service Level Management

Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management sponsored by Nimsoft, Inc. WHITE PAPER: For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles. Posted: 04 Nov 2009 \| Published: 04 Nov 2009 TOPICS: Cloud Computing \| IT Service Management \| Network Management \| Network Monitoring \| Network Service Providers \| Service Level Management \| SLA \| SLA Management Services

The Secret to Maximizing Virtualization ROI in the Dynamic Data Center sponsored by Akorri WEBCAST: This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization. Posted: 03 Nov 2009 \| Premiered: 03 Nov 2009 TOPICS: Capacity Planning \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| Network Management \| Network Performance \| ROI \| Server Virtualization \| Service Level Management \| Systems Management \| VMware

Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency sponsored by BMC Software, Inc WHITE PAPER: To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits. Posted: 03 Nov 2009 \| Published: 03 Nov 2009 TOPICS: Business Intelligence \| Business Management \| Business Performance Management \| Business Process Management \| Business Service Management \| Service Level Management

Self-Service is Coming to IT Service Delivery…What You Need to Know sponsored by Surgient WEBCAST: User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap. Posted: 28 Oct 2009 \| Premiered: 28 Oct 2009 TOPICS: IT Infrastructure \| IT Services \| IT Spending \| Self-Service Applications Software \| Server Management \| Server Provisioning \| Service Level Management \| SLA \| User Needs Assessments \| Virtual Machine

Overtaken by Events? -- The Quest for Operational Responsiveness sponsored by Progress Software ANALYST REPORT: Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate. Posted: 26 Oct 2009 \| Published: 26 Oct 2009 TOPICS: Business Architectures \| Business Continuity Planning \| Business Intelligence \| Business Logistics \| Business Management \| Business Metrics \| Business Models \| Business Performance Management \| Business Process Management \| Business Service Management \| Service Level Management \| SOA \| SOA Governance

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative sponsored by BoxTone WHITE PAPER: In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access. Posted: 08 Oct 2009 \| Published: 08 Oct 2009 TOPICS: Capacity Planning \| Configuration Management \| Help Desk Management \| High Availability \| IT Infrastructure \| IT Service Management \| Mobile Device Management \| Mobile Workers \| Service Level Management \| User Needs Assessments

Drive Your Enterprise with Event-Driven Scheduling sponsored by Help/Systems WHITE PAPER: Use Event Monitors to create an event-driven schedule for your enterprise using system events on your Windows, UNIX, and Linux servers to launch reactive jobs through Robot/SCHEDULE. Posted: 17 Sep 2009 \| Published: 17 Sep 2009 TOPICS: Data Centers \| Job Scheduling Software \| Linux \| Log Management \| Network Monitoring \| Network Monitoring Software \| Reporting Software \| Server Management \| Service Level Management \| System i \| Systems Maintenance \| Systems Management \| Workload Automation

Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT sponsored by Dorado Software WHITE PAPER: Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA?oriented management approach. Posted: 11 Sep 2009 \| Published: 11 Sep 2009 TOPICS: IT Management \| IT Managers \| Network Management \| Network Managers \| Networking \| Service Level Management \| SLA \| SLA Management Services

Virtualize and Fortify XenApp for Lower Costs & Higher SLAs sponsored by Marathon Technologies WEBCAST: This webinar will discuss the benefits of virtualizing Citrix XenServer as well as show how fortifying XenApp and XenServer with Marathon Technologies' everRun software will give you the confidence to increase your SLAs for your most critical XenApp deployments and protect your Citrix License Server and Data Store from downtime. Posted: 10 Sep 2009 \| Premiered: 10 Sep 2009 TOPICS: Application Infrastructure \| Application Performance Management \| Citrix XenServer \| Downtime \| High Availability \| Server Consolidation \| Server Virtualization \| Service Level Management \| SLA \| SLA Management Services \| Virtual Desktop Infrastructure \| VM

Optimizing Exchange High Availability - A New Approach sponsored by Marathon Technologies WHITE PAPER: Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: Data Loss Prevention (DLP) \| Data Security \| Downtime \| Email Management \| Email Security \| High Availability \| Messaging Security \| Microsoft Exchange \| RPO \| RTP \| Service Level Management \| SLA \| SLA Management Services

Optimizing Citrix XenApp High Availability - A New Approach sponsored by Marathon Technologies WHITE PAPER: Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: Application Life-Cycle Management \| Citrix XenServer \| Data Security \| Disaster Recovery \| Downtime \| Fault Tolerance \| High Availability \| RPO \| RTO \| Service Level Management \| SLA \| SLA Management Services \| Systems Management \| Systems Management Software

Embarcadero DBArtisan 8.6 - Database Administration Tool: 14 Day Trial! sponsored by Embarcadero Technologies, Inc. TRIAL SOFTWARE: IT organizations are trying to support an increasing number of databases and database platforms. Meanwhile, database vendors are adding more features and updating their technology. DBAs must meet zero downtime requirements, and strict SLAs. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: Database Administration \| Database Management Software \| Database Performance Management \| Database Security \| DB2 \| Downtime \| High Availability \| Productivity \| Service Level Management \| SLA \| SQL Server

Ensuring Web Service Quality for Service-Oriented Architectures sponsored by Oracle Corporation WHITE PAPER: This white paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracle’s award-winning Web service testing solution, Oracle Application Testing Suite. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: Compliance (Systems Operations) \| Service Level Management \| SOA \| SOA Governance \| Testing \| Web Services \| Web Services Architecture \| Web Services Management

CloudBurst Technical Demonstration sponsored by IBM PRESENTATION TRANSCRIPT: The IBM CloudBurst Family is a line of pre-integrated service delivery platforms including hardware, storage, networking, virtualization, and service management software, which will enable you to create a private cloud environment. Posted: 08 Sep 2009 \| Published: 08 Sep 2009 TOPICS: Cloud Computing \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Data Management Software \| Data Storage \| Database Administration \| Database Management \| Infrastructure Management \| IT Infrastructure \| Server Virtualization \| Service Level Management \| Workload Automation

Simplifying the IT Environment for Better Productivity sponsored by IBM VIDEO: CloudBurst is a ready to go system complete with software, platform, and the services to make you productive immediately. This tightly integrated system encompasses your networking fabric, storage fabric and compute fabric complete with service management. Posted: 08 Sep 2009 \| Premiered: 08 Sep 2009 TOPICS: Cloud Computing \| Data Center Management \| Data Centers \| Data Management \| Infrastructure Management \| ROI \| Service Level Management \| TCO \| Workload Automation

ITSM guidance: ITIL V3 Update sponsored by SkillSoft Corporation VIDEO: In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path. Posted: 17 Aug 2009 \| Premiered: 17 Aug 2009 TOPICS: Best Practices \| Business IT Alignment \| Change Management \| Help Desk Management Services \| Infrastructure Services \| ITIL \| ROI \| Service Level Management

Future-Proof Your Compliance Program sponsored by IBM VIDEO: The regulatory environment is constantly changing, so creating a streamlined and flexible program is every security pro's first goal when it comes to compliance. Check out this videocast for best practices on forming a comprehensive compliance program. Posted: 29 Jul 2009 \| Premiered: 29 Jul 2009 TOPICS: Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Data Governance \| Data Security \| Governance, Risk, Compliance (GRC) \| Information Security \| Laws \| Outsourcing \| Regulations \| Regulatory Compliance \| Risk Assessment \| Risk Management \| Security \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Policies \| Service Level Management

Podcast: Managing third-party compliance sponsored by IBM PODCAST: Listen to this podcast, featuring Richard Mackey, for tips on managing third-party risk, specifically for compliance. Learn how to choose the right partners and ensure they apply the same standards as your organization when securing your assets. Posted: 29 Jul 2009 \| Premiered: 29 Jul 2009 TOPICS: Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Data Governance \| Data Security \| Governance, Risk, Compliance (GRC) \| Information Security \| Laws \| Outsourcing \| Regulations \| Regulatory Compliance \| Risk Assessment \| Risk Management \| Security \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Policies \| Service Level Management

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SERVICE LEVEL MANAGEMENT DEFINITION (continued): … Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs). The key performance indicators range from coarse-grained availability and usage statistics to fine-grained entity-contained per-interaction indicators. Service level management involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful reports.A service-level agreement enables an organization to be assured of a defined amount of stability, reliability, and performance for the provided IT infrastructure. A service-level agreement may complement or be part of policy-based service-level management. Service-level management means that potential problems can be identified (such as gradual performance degradation) and alerts can be created, thereby minimizing the risk of downtime.Service-level management provides a "comfort zone" about the quality of a given infrastructure solution.
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