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Service Level Management

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ALSO CALLED: SLM
DEFINITION: Service level describes, usually in measurable terms, the services a network service provider furnishes a customer within a given time period. When used as a call center metric, service level measures the percentage of incoming calls that an agent answers live in an established amount of time.For example, a service level of 90% can be achieved if 9 out of every 10 phone calls are answered before the  … 
Definition continues below.
Service Level Management Reports
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Achieving Service Automation from a Single Platform, On-Premise and in the Cloud
sponsored by FrontRange Solutions Inc.
VIDEO: This video introduces you to an automation strategy that will help your IT bypass time-consuming processes by deploying service management and unified endpoint management software both on-premise and through the cloud from a single platform.
Posted: 21 Apr 2015 | Premiered: 17 Nov 2014

FrontRange Solutions Inc.

Deliver Service Management and Unified Endpoint Management Software from a Single Platform
sponsored by FrontRange Solutions Inc.
VIDEO: This video discusses how IT can deploy service management and unified endpoint management software both on-premise and in the cloud from a single platform, allowing for greater automation and streamlined operations.
Posted: 20 Apr 2015 | Premiered: 13 Nov 2014

FrontRange Solutions Inc.

Transforming the Enterprise with a Dynamic IT Infrastructure
sponsored by Hewlett-Packard Limited & Intel® (Procesor Intel® Xeon®)
WHITE PAPER: This white paper explains the importance of being able to react quickly and cost-effectively, deliver a seamless user experience and use digital technology as a competitive advantage will set your business apart from others.
Posted: 14 Apr 2015 | Published: 14 Apr 2015

Hewlett-Packard Limited & Intel® (Procesor  Intel® Xeon®)

SFD Reduces Costs and Increases Productivity With SAW
sponsored by Hewlett-Packard Limited
CASE STUDY: In this case study, learn how SFD took advantage of a cloud-based SaaS solution that led to improvements in IT service management quality and staff efficiency.
Posted: 14 Apr 2015 | Published: 01 Sep 2014

Hewlett-Packard Limited

Cloud Workloads on the Mainframe
sponsored by IBM
RESOURCE: In this resource, explore how cloud workloads operate on the mainframe and learn about several distinct advantages that it offers.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

IBM

Cutting the Fat Out of the IT Service Delivery Process
sponsored by FrontRange Solutions Inc.
EGUIDE: This expert e-guide highlights the must-have ITSM tool features, including asset discover and license management, service portfolio, configuration management, and more.
Posted: 08 Apr 2015 | Published: 08 Apr 2015

FrontRange Solutions Inc.

How to Create a Successful Cloud Computing Strategy For Your Business
sponsored by IBM
WHITE PAPER: This white paper explains how to create a proactive, effective approach to cloud computing and why it can help set your business on the path to success.
Posted: 25 Mar 2015 | Published: 30 Sep 2014

IBM

Take network high availability to new heights with advanced clustering
sponsored by Citrix
WHITE PAPER: This white paper explains why using an ADC deployment strategy to achieve HA does not have create a dent in your budget.
Posted: 25 Mar 2015 | Published: 31 Aug 2012

Citrix

Think of Your Service Desk as a Competitive Advantage
sponsored by Novell Ltd.
WHITE PAPER: In this white paper, find out how you can maximize your service desk to its fullest potential.
Posted: 25 Mar 2015 | Published: 25 Mar 2015

Novell Ltd.

5 Ways to Differentiate Your Cloud and Managed Hosting Services
sponsored by Solidfire
WHITE PAPER: Access this white paper to discover the secret to achieving differentiated cloud and managed hosting services in the marketplace.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Solidfire

Manage, Deliver and Secure APIs With a Next-Generation Platform
sponsored by Axway
WHITE PAPER: Find out how application architecture is evolving in order to handle the rapid delivery of business services via APIs.
Posted: 25 Feb 2015 | Published: 31 Dec 2013

Axway

Navigate IT Automation With Ease
sponsored by Automic
WHITE PAPER: Access this informative how-to guide to navigate IT automation and learn how it can pay off within your organization.
Posted: 24 Feb 2015 | Published: 24 Feb 2015

Automic

Revamp Your Computing Strategy to Transform Your Business
sponsored by Hewlett-Packard Company
BROCHURE: View this informative resource to explore how HP ProLiant servers can help meet your business needs by managing compute, storage and networking the most efficiently.
Posted: 23 Jan 2015 | Published: 01 Aug 2014

Hewlett-Packard Company

The Right Compute for the Job: Bridging the Gap Between Demand and IT
sponsored by Hewlett-Packard Company
BROCHURE: View this informative resource to explore how HP ProLiant servers can help meet your business needs by managing compute, storage and networking the most efficiently.
Posted: 31 Dec 2014 | Published: 01 Aug 2014

Hewlett-Packard Company

Reduce Help-Desk Ticket Volume With Help From Cloud Software
sponsored by IBM
CASE STUDY: Check out this case study to discover a robust, reliable and scalable application value management (AVM) platform that helped Cognizant Technology reduce ticket volume by 80%.
Posted: 22 Dec 2014 | Published: 01 May 2014

IBM

Real user reviews: HP vs. Parasoft
sponsored by IT Central Station
ESSENTIAL GUIDE: In this day and age, making a big purchase often includes checking out user reviews and ratings to influence your purchase. Why should IT solutions be any different? Download this expert guide from IT Central Station to find out what real, professional users think of different service virtualization solutions.
Posted: 09 Dec 2014 | Published: 09 Dec 2014


Accelerate Your Website and Improve the User Experience
sponsored by Radware
CASE STUDY: Luxury Travel sees 200% improvement in the delivery of the Kiwi Collection homepage on a global basis, reducing the average home page load time from 13.3 seconds to 6.4 seconds.
Posted: 03 Dec 2014 | Published: 31 Dec 2013

Radware

AWS: The Basics
sponsored by SIOS Technology Corp
EGUIDE: Not 100% sure about the differences between Amazon Web Services (AWS) and Microsoft Azure? In this expert e-guide, get a breakdown of the plans, costs, and service-level agreement (SLA) details to help you decide which service best meets your organization's needs.
Posted: 01 Dec 2014 | Published: 01 Dec 2014

SIOS Technology Corp

European Channel MPS Priorities
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Louella Fernandes and Clive Longbottom examine MPS adoption amongst resellers in Europe, based on original Quocirca research, and discusses the challenges faced as they embark on their MPS journey.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

ComputerWeekly.com

Data Centre Co-location: An easy decision; a difficult choice
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Clive Longbottom and Bernt Østergaard offer guidelines for those wanting to move to a co-location facility and who want to make sure their selection procedures cover all the criteria required to make the appropriate choice.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

ComputerWeekly.com

Optimizing Service Levels Through Database Monitoring
sponsored by CA Technologies.
WHITE PAPER: Access this paper that highlights an agile IT monitoring software system that provides database monitoring from both a server perspective and from the end-user's perspective.
Posted: 09 Oct 2014 | Published: 31 Dec 2013

CA Technologies.

Meet the Healthcare IT demands with Vblock
sponsored by VCE
WHITE PAPER: This case study examines how Molina was able to increase application performance and speed provisioning while reducing data center footprint. Read on to learn how they were able to deliver an agile infrastructure capable of meeting increased SLAs by consolidating their infrastructure on Vblock™ Systems.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

VCE

5 Key Areas To Consider For Remodeling Your Infrastructure
sponsored by IBM
EBOOK: This informative resource can help you take advantage of the biggest business opportunities and the technology required for success.
Posted: 05 Jan 2015 | Published: 01 Dec 2014

IBM

Optimizing Your Service Delivery: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Innovating Through Cloud Technologies Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper takes a look into the challenges surrounding the implementation of the cloud among businesses.
Posted: 17 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.
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SERVICE LEVEL MANAGEMENT DEFINITION (continued): …  established time limit.There are multiple approaches to determining service levels, each involving how call centers define abandoned calls. They may be treated, for instance, as:Missed opportunities (counted against the service level)Ignored (unavoidable and a part of doing business)Completed (where the caller would have been serviced properly without a premature abandonment of the call when the wait time is reasonably short).Learn more about service level agreements:Negotiating service-level agreements and billing with cloud providers.SaaS evaluation: Considerations for a SaaS service-level agreement … 
Service Level Management definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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