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| Nov 21, 2009 |
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IT Services >
IT Management Services >
Help Desk Management Services >
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ALSO CALLED:
Support Services
DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
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Remote Support Services Reports
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7 Matches
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
sponsored by NTR Global
PRESENTATION:
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
WHITE PAPER:
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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Selection Criteria for Remote Support Tools: Best-of-Breed Products Speed ROI for Technology Investment
sponsored by NTR Global
WHITE PAPER:
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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Giving Nurses More Time to Care
sponsored by LogMeIn, Inc.
CASE STUDY:
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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For Ceridian, it Pays to Provide High-Quality Support
sponsored by LogMeIn, Inc.
CASE STUDY:
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER:
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Remote Support Center Solution - 30 Day Free Trial!
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE:
Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
Posted: 08 Sep 2009 | Published: 08 Sep 2009
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