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IT Services >
IT Management Services >
Help Desk Management Services >
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ALSO CALLED:
Support Services
DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
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Remote Support Services Reports
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6 Matches
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Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER:
Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Case Study: For Ceridian, it Pays to Provide High-Quality Support
sponsored by LogMeIn, Inc.
CASE STUDY:
Learn about a remote support system that can help your company maintain mission-critical systems while going through implementations, changes, or for everyday needs.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Top 5 Reasons to Replace your Remote Support Tool
sponsored by LogMeIn, Inc.
WHITE PAPER:
Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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Global Instant Remote Support for Multi-Agent Teams
sponsored by NTR Global
TRIAL SOFTWARE:
Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.
Posted: 17 Nov 2011 | Premiered: 17 Nov 2011
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VDI Done Differently: A Case Study - Planned Parenthood League of Massachussetts
sponsored by Virtual Computer, Inc.
CASE STUDY:
This case study reveals how the IT department for one of the largest freestanding health care providers in the state of Massachusetts reduced operational costs and improved computing experience for their end-users through virtualization.
Posted: 29 Apr 2011 | Published: 29 Apr 2011
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Leveraging Windows 7 for Better User Support
sponsored by Global Knowledge
WHITE PAPER:
This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful.
Posted: 04 Mar 2011 | Published: 04 Mar 2011
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