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Remote Support Services

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ALSO CALLED: Support Services
DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
Remote Support Services Reports
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Making the Systems Admin's Life Easier: Remote Desktop Management
sponsored by Devolutions
EGUIDE: Take an in depth look at the features of Devolutions Remote Desktop Manager tool. Learn how the tool allows administrators to aggregate all of their remote server connections, including logins, passwords, VPN connections, and even double-hops, into one interface.
Posted: 13 Mar 2017 | Published: 10 Mar 2017

Devolutions

Rescue Lens: Interactive Live-video Support Tool
sponsored by LogMeIn Rescue Lens
WHITE PAPER: Discover an innovative, live-video support tool that will enable your enterprise to cut costs, improve efficiency and increase customer satisfaction. Learn how this interactive tool extends employees reach and increases productivity allowing on and off premise communication via mobile devices.
Posted: 09 Mar 2017 | Published: 09 Mar 2017

LogMeIn Rescue Lens

What Matters Most in a Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER: Explore survey results of IT decision makers across the US using remote support tools. Discover what 6 features and functionalities matter most in their remote support software.
Posted: 02 Mar 2017 | Published: 31 Dec 2015

LogMeIn Rescue

How To Select The Right Remote Support Tool
sponsored by LogMeIn Rescue
DATA SHEET: You need remote support tools to future-proof your organization, but it can be easy to go over budget if you don't know what you're looking for. Access this buyer's guide to find out what makes up remote support, why it is important, and what to look for when selecting the right remote support tool for your organization.
Posted: 27 Feb 2017 | Published: 31 Dec 2015

LogMeIn Rescue

Remote IT Support Services Lending a Helping Hand to IT Help Desk Staff
sponsored by LogMeIn Rescue
WHITE PAPER: With the majority of IT decision makers and influencers from across the U.S. using a remote support solutions, it is of high importance to make sure the support system you choose is dependable. This white paper offers an analysis of the most important aspects to consider when using remote support tools.
Posted: 09 Aug 2016 | Published: 01 Aug 2015

LogMeIn Rescue

What Matters Most in a Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER: Explore survey results of IT decision makers across the US using remote support tools. Discover what 6 features and functionalities matter most in their remote support software.
Posted: 24 May 2016 | Published: 31 Dec 2015

LogMeIn Rescue

Guide to Selecting the Right Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER: Remote support tools can help agents troubleshoot a device quickly, boost agent productivity, and reduce travel costs – but which one is right for your enterprise? Learn how to find a remote support tool that delivers a strong ROI.
Posted: 20 May 2016 | Published: 31 Dec 2015

LogMeIn Rescue

Video remote support tool can be worth a thousand texts
sponsored by LogMeIn Rescue Lens
EGUIDE: With an explosion of IoT devices and continued growth of IT consumerization, market researchers see an opportunity for vendors with new-age remote support products. Uncover independent analysts' opinions of a live-video support tool and understand how it differentiates from competitors like Apple's FaceTime or Google Hangouts.
Posted: 15 Mar 2017 | Published: 10 Mar 2017

LogMeIn Rescue Lens

Case Studies and Use Cases for Workspace Aggregation
sponsored by Lenovo Software
CASE STUDY: Whether you're in the public or private sector, workspace aggregation can enable a more agile workplace with minimal IT effort. Access now to read 5 case studies that exemplify the numerous cost saving and improved performance benefits of a unified workspace.
Posted: 05 Aug 2016 | Published: 05 Aug 2016

Lenovo Software

NETSURIT Moves 12,000 Devices to N-ABLE
sponsored by Solarwinds N-able
WHITE PAPER: Read this whitepaper to find out who was able to help the managed service provider Netsurit automate for better virtual and physical network and system management, get a centralized approach to remote device control, and more.
Posted: 02 Oct 2013 | Published: 02 Oct 2013

Solarwinds N-able

IDC - Supporting the Complex Data Center
sponsored by Dell, Inc.
WHITE PAPER: Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.
Posted: 12 Sep 2013 | Published: 30 Apr 2013

Dell, Inc.

McAfee ePO Deep Command and Intel vPro Technology
sponsored by Intel
WEBCAST: In this webcast, discover a security and management solution that allows you to remotely support your global enterprise, eliminating the need for expensive and time-consuming deskside visits. See how you can secure your mobile workforce by clicking through to watch now.
Posted: 02 Jan 2013 | Premiered: Jan 2, 2013

Intel

Intel Core vPro Processor Family Animations: More Secure, Manageable, and Responsive
sponsored by Intel
VIRTUAL ENVIRONMENT: In this animation, discover how a hardware-assisted approach to enterprise management can help you remotely secure your PC fleet. Learn how you can reduce deskside visits, boost energy efficiency, remotely protect corporate data from theft and loss, and more – click through now to get started.
Posted: 28 Dec 2012 | Premiered: 28 Dec 2012

Intel

Integrated Security - McAfee Software and Intel vPro Technology Video
sponsored by Intel
WEBCAST: This webcast explores how an integrated security approach can offer your organization complete coverage. Discover the benefits you can achieve with integrated security, including proactive threat response, simplified remote administration, energy efficiency, and more.
Posted: 28 Dec 2012 | Premiered: Dec 28, 2012

Intel

Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER: Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.
Posted: 24 Jan 2012 | Published: 24 Jan 2012

LogMeIn, Inc.

AT&T Virtual Tunneling Service
sponsored by AT&T Corp
WHITE PAPER: AT&T's virtual tunneling service (AVTS) offers reliable connectivity over different access methods, including simultaneous access to the Internet with user-friendly client software that provides seamless access to your enterprise applications.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

AT&T Corp

Plantronics UC Toolkit Trial FAQ
sponsored by Plantronics
WHITE PAPER: The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.  
Posted: 10 Feb 2011 | Published: 10 Feb 2011

Plantronics

The Best Best Practice Guide: Benchmarking for Service Desk Success
sponsored by GoToAssist
WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Improving First-Call Resolution with Team Collaboration Technology
sponsored by GoToAssist
WHITE PAPER: How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support.
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Dell ProSupport Mission Critical Option
sponsored by Dell, Inc. and Intel®
DATA SHEET: Every minute of unplanned downtime is lost productivity and quite often, lost revenue. Reducing recovery time from days to hours is a must. Dell's most rapid resolution option minimizes downtime on your business critical systems.
Posted: 09 Sep 2010 | Published: 09 Sep 2010

Dell, Inc. and Intel®

Concept Becomes Reality with Quest
sponsored by Dell Software
WHITE PAPER: In this Quest Software white paper by the Enterprise Strategy Group, learn more about the benefits of moving to a virtual desktop environment – and how choosing the right tool for the job makes it easy. Find out about a solution that not only makes implementing virtualization easy, but keeps cost low and uptime and efficiency high while doing so.
Posted: 19 Aug 2010 | Published: 19 Aug 2010

Dell Software

GoToAssist Corporate - Remote Support Made Easy™
sponsored by GoToAssist
PRODUCT OVERVIEW: Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more.
Posted: 29 Jul 2010 | Published: 28 Jul 2010

GoToAssist

itelligence Support Advantage
sponsored by itelligence, Inc.
VIDEOCAST: Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support.
Posted: 12 Mar 2010 | Premiered: Mar 11, 2010

itelligence, Inc.

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness
sponsored by BMC Software, Inc.
WHITE PAPER: To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
Posted: 26 Jan 2010 | Published: 26 Jan 2010

BMC Software, Inc.

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
WHITE PAPER: Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: 29 Oct 2009 | Published: 29 Oct 2009

NTR Global
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