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IT Services >
IT Management Services >
Help Desk Management Services >
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ALSO CALLED:
Support Services
DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
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Remote Support Services Reports
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3 Matches
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Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery
sponsored by LabTech
WHITE PAPER:
Access this resource to discover the valuable uses of remote monitoring and management. Learn how to provide your customers with better service while also increasing efficiency.
Posted: 27 Apr 2012 | Published: 27 Apr 2012
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Top 10 Considerations for Selecting the Right RMM Solution
sponsored by LabTech
WHITE PAPER:
Access this white paper for the top ten considerations for selecting a remote monitoring and management solution that will streamline management processes to allow for business growth while also increasing services levels.
Posted: 27 Apr 2012 | Published: 27 Apr 2012
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Leveraging Windows 7 for Better User Support
sponsored by Global Knowledge
WHITE PAPER:
This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful.
Posted: 04 Mar 2011 | Published: 04 Mar 2011
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