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Remote Support Services

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ALSO CALLED: Support Services
DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
Remote Support ServicesReports
1 - 25 of 40 Matches Previous Page  | Next Page
RDSH VS. VDI Comparison Proves Use Case is Everything
sponsored by NComputing
WHITE PAPER: This expert e-guide examines the VDI versus RDSH comparison, focusing on aspects such as application workload management and advanced capabilities.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

NComputing

Everything Tech Limited Delivers Fast, Proactive Service With an Integrated Solution
sponsored by Citrix
CASE STUDY: This case study showcases one specific company who used an integrated remote support solution that facilitates knowledge transfer, offers superior usability, and has a fast response and proactive oversight.
Posted: 10 Sep 2014 | Published: 20 Dec 2012

Citrix

An Integrated Service Desk Saves Dacom Time, Effort and Operational Costs
sponsored by Citrix
WHITE PAPER: This resource tells the story of how Dacom saved time, effort and operational costs with an integrated IT support solution.
Posted: 10 Sep 2014 | Published: 18 Mar 2014

Citrix

Mobile Workspaces Enable New Ways to Work
sponsored by Citrix
WHITE PAPER: This whitepaper examines the typical challenges involved with creating an efficient mobile workspace and discusses the strategies needed to support, secure and manage mobile workers using virtualization technologies.
Posted: 06 Sep 2014 | Published: 05 Sep 2014

Citrix

Driving Better Business Outcomes with Office-Optimized IT
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This whitepaper will show you how IT departments can integrate servers, storage, networking and management into a single, compact chassis in order to maintain simplicity, efficiency and versatility across all work environments.
Posted: 18 Aug 2014 | Published: 12 Jun 2014

Dell, Inc. and Intel®

Alaskan Bank Virtualizes Branches for Productivity Benefits
sponsored by Cisco Systems, Inc.
CASE STUDY: This exclusive resource examines how a bank was able to virtualize and centralize its branch offices with a set of WAN solutions, resulting in a much more reliable, high-performing network which enabled a significant increase in productivity and operational efficiency.
Posted: 09 Jul 2014 | Published: 09 Jul 2014

Cisco Systems, Inc.

Regional Healthcare Leader Optimizes WAN to Serve Patients, Clinicians
sponsored by Cisco Systems, Inc.
CASE STUDY: This informative case study discusses how a healthcare organization was able to optimize their WAN in order to unify multiple regional care centers on an electronic medical records system, ensuring increased speed and reliable delivery of critical applications over the network.
Posted: 09 Jul 2014 | Published: 09 Jul 2014

Cisco Systems, Inc.

Single Point of Access, Single Point of Control
sponsored by Citrix
WHITE PAPER: Read on to learn how desktop virtualization can help support remote connectivity better than VPN.
Posted: 07 Jan 2014 | Published: 07 Jan 2014

Citrix

Top Use Cases for Desktop Virtualization
sponsored by Citrix
RESOURCE: This brief resource outlines the top use cases for desktop virtualization and details the specific benefits it can bring for each situation.
Posted: 11 Dec 2013 | Published: 11 Dec 2013

Citrix

5 Ways That MSPs Can Capitalize on Cloud Opportunities
sponsored by ConnectWise
WHITE PAPER: This insightful white paper details how MSPs can ensure the continued success of their businesses as the popularity of cloud computing continues to grow by offering the kind of indispensible personalized support to their clients that cloud giants can't provide.
Posted: 22 Jul 2013 | Published: 22 Jul 2013

ConnectWise

NETSURIT Moves 12,000 Devices to N-ABLE
sponsored by N-able Technologies
WHITE PAPER: Read this whitepaper to find out who was able to help the managed service provider Netsurit automate for better virtual and physical network and system management, get a centralized approach to remote device control, and more.
Posted: 02 Oct 2013 | Published: 02 Oct 2013

N-able Technologies

IDC - Supporting the Complex Data Center
sponsored by Dell, Inc.
WHITE PAPER: Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.
Posted: 12 Sep 2013 | Published: 30 Apr 2013

Dell, Inc.

McAfee ePO Deep Command and Intel vPro Technology
sponsored by Intel
WEBCAST: In this webcast, discover a security and management solution that allows you to remotely support your global enterprise, eliminating the need for expensive and time-consuming deskside visits. See how you can secure your mobile workforce by clicking through to watch now.
Posted: 02 Jan 2013 | Premiered: Jan 2, 2013

Intel

Intel Core vPro Processor Family Animations: More Secure, Manageable, and Responsive
sponsored by Intel
VIRTUAL ENVIRONMENT: In this animation, discover how a hardware-assisted approach to enterprise management can help you remotely secure your PC fleet. Learn how you can reduce deskside visits, boost energy efficiency, remotely protect corporate data from theft and loss, and more – click through now to get started.
Posted: 28 Dec 2012 | Premiered: 28 Dec 2012

Intel

Integrated Security - McAfee Software and Intel vPro Technology Video
sponsored by Intel
WEBCAST: This webcast explores how an integrated security approach can offer your organization complete coverage. Discover the benefits you can achieve with integrated security, including proactive threat response, simplified remote administration, energy efficiency, and more.
Posted: 28 Dec 2012 | Premiered: Dec 28, 2012

Intel

Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER: Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.
Posted: 24 Jan 2012 | Published: 24 Jan 2012

LogMeIn, Inc.

AT&T Virtual Tunneling Service
sponsored by AT&T Corp
WHITE PAPER: AT&T's virtual tunneling service (AVTS) offers reliable connectivity over different access methods, including simultaneous access to the Internet with user-friendly client software that provides seamless access to your enterprise applications.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

AT&T Corp

Humanising the Service Desk
sponsored by LogMeIn, Inc.
WHITE PAPER: Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre.
Posted: 10 May 2011 | Published: 10 May 2011

LogMeIn, Inc.

LogMeIn Rescue: Transforming the Help Desk with Remote Support Services
sponsored by LogMeIn, Inc.
CASE STUDY: Learn how IRIS, a private software company in the UK that supplies business management solutions, was able to support both large and small organisations in overcoming their technical incidents with remote support software solutions. Uncover why they chose this approach and how it’s helping their company flourish.  
Posted: 09 May 2011 | Published: 09 May 2011

LogMeIn, Inc.

Plantronics UC Toolkit Trial FAQ
sponsored by Plantronics
WHITE PAPER: The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.  
Posted: 10 Feb 2011 | Published: 10 Feb 2011

Plantronics

The Best Best Practice Guide: Benchmarking for Service Desk Success
sponsored by GoToAssist
WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Improving First-Call Resolution with Team Collaboration Technology
sponsored by GoToAssist
WHITE PAPER: How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support.
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Case Study: ABS Associates, Inc. Gains More Cost-Effective and Streamlined Remote Support with LogMeIn Rescue
sponsored by LogMeIn, Inc.
CASE STUDY: Learn how ABS Associates used LogMeIn Rescue for cost-effective remote support that's easy for technicians, easy for remote customers, and establishes fast connections.
Posted: 12 Nov 2010 | Published: 12 Nov 2010

LogMeIn, Inc.

Dell ProSupport Mission Critical Option
sponsored by Dell, Inc. and Intel®
DATA SHEET: Every minute of unplanned downtime is lost productivity and quite often, lost revenue. Reducing recovery time from days to hours is a must. Dell's most rapid resolution option minimizes downtime on your business critical systems.
Posted: 09 Sep 2010 | Published: 09 Sep 2010

Dell, Inc. and Intel®

Concept Becomes Reality with Quest
sponsored by Dell Software
WHITE PAPER: In this Quest Software white paper by the Enterprise Strategy Group, learn more about the benefits of moving to a virtual desktop environment – and how choosing the right tool for the job makes it easy. Find out about a solution that not only makes implementing virtualization easy, but keeps cost low and uptime and efficiency high while doing so.
Posted: 19 Aug 2010 | Published: 19 Aug 2010

Dell Software
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