FrontRange Solutions Inc.

EGUIDE:Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

Posted: 09 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER:In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.

Posted: 23 Dec 2011 | Published: 23 Dec 2011

WHITE PAPER:Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).

Posted: 21 Dec 2011 | Published: 21 Dec 2011

WHITE PAPER:Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.

Posted: 21 Dec 2011 | Published: 21 Dec 2011

WHITE PAPER:Learn how to use automation to cut costs and optimize your service desk, software budget, and software management.

Posted: 21 Dec 2011 | Published: 19 Dec 2011