ITIL: The building blocks of an ITSM strategy

ITIL: The building blocks of an ITSM strategy

Cover

Services are the building blocks of an IT service management (ITSM) strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop?

Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations, including analysis from Sharon Taylor, ITIL's chief examiner and former chief architect.

Vendor:
FrontRange Solutions Inc.
Posted:
09 Jan 2012
Published:
06 Jan 2012
Format:
PDF
Length:
17 Page(s)
Type:
eGuide
Language:
English
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