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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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What Happens When a Contact Center's Communication Systems Fail 72 Hours Before Black Friday?
sponsored by Integrated Research
CASE STUDY: 72 hours before Black Friday, one organization's critical communication systems began to fail and business continuity systems crashed. Access this case study to find out what happened; why the outages occurred in the first place; and how to prevent a similar catastrophe within your organization.
Posted: 27 May 2015 | Published: 31 Dec 2014

Integrated Research

Become an MSP or Be Prepared to Compete with One
sponsored by AVG Technologies
WHITE PAPER: The comprehensiveness of an MSP is a major benefit to small and midsize businesses, and your clients are beginning to realize this. Read this exclusive white paper to discover how you can advance your business model to adopt MSP practices and retain your customers.
Posted: 08 May 2015 | Published: 08 May 2015

AVG Technologies

New Methods to Improve your IT Service Management
sponsored by Unisys
WHITE PAPER: Read this white paper to learn how to improve your business processes and gain efficiency by addressing serveral questions regarding your ITSM practices.
Posted: 05 May 2015 | Published: 05 May 2015

Unisys

The Business Case for Choosing a Managed Cloud Services Provider for IT Operations
sponsored by Rackspace
WHITE PAPER: This white paper examines the value of moving IT operations to a managed cloud services provider and discusses how organizations can make the transition smoothly and cost-efficiently.
Posted: 04 May 2015 | Published: 04 May 2015

Rackspace

The CIO Paradox: Delivering Better Services to the Enterprise
sponsored by Unisys
WHITE PAPER: This exclusive whitepaper explains how IT can become a business services provider to the enterprise using multi-sourced business services platforms that provide the business with immediate, personalized access to services required for effective performance. Read on to learn more.
Posted: 04 May 2015 | Published: 04 May 2015

Unisys

Do customers drive your technology decisions?
sponsored by Hewlett-Packard Limited
WHITE PAPER: Consult the following white paper to learn why your customers' needs and wants should be shaping the way you modernize your technology. Access now and find out more.
Posted: 01 May 2015 | Published: 01 May 2015

Hewlett-Packard Limited

Reimagining the Server to Deliver Better IT Services
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access the following white paper to learn about a cloud-ready, software-defined infrastructure that can help improve the way your IT department operates and can drastically improve the quality of services delivered. Read on to find out more.
Posted: 01 May 2015 | Published: 01 May 2015

Hewlett-Packard Limited

Outsourcing Security Services: What You Need to Know
sponsored by Digital Guardian
EGUIDE: In this expert guide, discover tips for choosing the right security service provider, writing an SLA, and more.
Posted: 27 Apr 2015 | Published: 27 Apr 2015

Digital Guardian

Curvature & Sisters of Charity Health System
sponsored by Curvature
CASE STUDY: This short case study shows how Curvature was able to reduce costs for the Sisters of Charity Health System
Posted: 24 Apr 2015 | Published: 31 Dec 2014

Curvature

Deliver Service Management and Unified Endpoint Management Software from a Single Platform
sponsored by FrontRange Solutions Inc.
VIDEO: This video discusses how IT can deploy service management and unified endpoint management software both on-premise and in the cloud from a single platform, allowing for greater automation and streamlined operations.
Posted: 20 Apr 2015 | Premiered: 13 Nov 2014

FrontRange Solutions Inc.

5 Key Success Factors for Optimising IT Infrastructure for the Modern World
sponsored by Hewlett-Packard Limited & Intel® (Procesor Intel® Xeon®)
RESOURCE: Consult the following resource to uncover the 5 key success factors for optimising IT infrastructure in the modern world.
Posted: 14 Apr 2015 | Published: 27 Mar 2015

Hewlett-Packard Limited & Intel® (Procesor  Intel® Xeon®)

5 Key Success Factors for Optimizing IT Infrastructure for the Modern World
sponsored by Hewlett-Packard Company
RESOURCE: Consult the following resource to uncover the 5 key success factors for optimizing IT infrastructure in the modern world.
Posted: 10 Apr 2015 | Published: 27 Mar 2015

Hewlett-Packard Company

The MSP Guide to Higher Growth Part III: Efficiency, Tools and Best Practices
sponsored by Kaseya
WHITE PAPER: This white paper will help you choose the right IT management solution set for you and your clients.
Posted: 07 Apr 2015 | Published: 07 Apr 2015

Kaseya

ABCs of ITIL®
sponsored by Global Knowledge
WHITE PAPER: Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Global Knowledge

License Management Using Unified Asset and Service Management
sponsored by Global Knowledge
WHITE PAPER: Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.
Posted: 29 Mar 2015 | Published: 31 Dec 2014

Global Knowledge

5 Key Success Factors for Optimizing IT Infrastructure for the Modern World
sponsored by Hewlett-Packard Company
RESOURCE: Consult the following resource to uncover the 5 key success factors for optimizing IT infrastructure in the modern world.
Posted: 27 Mar 2015 | Published: 27 Mar 2015

Hewlett-Packard Company

IT Hosting Perspective in the Midmarket
sponsored by Vision Solutions
WHITE PAPER: This white paper provides some insight into how providers can create optimized IT hosting for the modern environment.
Posted: 26 Mar 2015 | Published: 31 Dec 2013

Vision Solutions

Report Your Way To A Better Customer Relationship
sponsored by Solarwinds N-able
EBOOK: This eBook explains how you can build and maintain great customer relationships with expert communication. Read more to learn about 3 different reports you can run regularly to ensure that you are doing everything you can to build customer satisfaction.
Posted: 24 Mar 2015 | Published: 20 Feb 2015

Solarwinds N-able

Managed Services Pricing Guide (USD)
sponsored by Solarwinds N-able
WHITE PAPER: This white paper reviews the managed service provider market and provides specific pricing structures so that you can start to build monthly recurring revenue. Read more to learn how you can make the transition to a more stable service structure.
Posted: 24 Mar 2015 | Published: 24 Mar 2015

Solarwinds N-able

The normalisation of Cloud in Hybrid Market
sponsored by Vision Solutions
WHITE PAPER: Download this exclusive report to discover how much cloud services can be expected to increase, key impediments to cloud adoption, predictions for cloud computing in 2015, and more.
Posted: 23 Mar 2015 | Published: 31 Dec 2014

Vision Solutions

Change Is Good: How IT Leverages Change Management Through Service Automation
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Access this insightful infograph to learn which tools can automate critical processes, effectively leveraging expert IT knowledge everytime change occurs. You'll be happy to know that by improving your infrastructure with effective change management, many improvements are possible.
Posted: 23 Mar 2015 | Published: 23 Mar 2015

FrontRange Solutions Inc.

So Many Choices: Get Insider Info on Today's Hottest ITSSM Tools
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Get an insider's look with this rich white paper, which demonstrates the pros and cons of today's hottest ITSSM tools. After learning the strengths and weaknesses of a variety of programs from an unbiased source, I&O managers will have the right information to better support the production environment.
Posted: 23 Mar 2015 | Published: 23 Mar 2015

FrontRange Solutions Inc.

A Starter Guide to IT Managed Services
sponsored by Kaseya
WHITE PAPER: How do you grow a small IT services business into a managed services company that generates millions of dollars in revenue each year? The "Starter Guide to Managed Services" is all about how to transform your small operation into a successful managed services business with a growing number of customers and endpoints under management.
Posted: 15 Mar 2015 | Published: 15 Mar 2015

Kaseya

4 Critical Steps for IT Uptime, Security, and Connectivity
sponsored by CyrusOne
WHITE PAPER: To accommodate customer demands, increasing amounts of data, and changing regulations, your business needs to stay ahead of the curve. This white paper explores how colocation can help you do just that, with high levels of network flexibility and security.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

CyrusOne

How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how ConnectWise, a leading business management platform, enabled Australian-based IT solution provider PowerNET to create profitability through efficiency and make sales predictable.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

ConnectWise
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