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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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Evolving IT from Provider to Partner
sponsored by MuleSoft
WHITE PAPER: In this white paper, learn how to set IT up as a center for enablement; i.e. an organization in charge of enabling connectivity between business divisions. Explore the steps an organization has to complete to enact this change, as well as the benefits of this transformation.
Posted: 21 Apr 2016 | Published: 21 Apr 2016

MuleSoft

The Data Center of the Future? It's the One CIOs Don't Operate
sponsored by Windsor Group
EGUIDE: Because technology is ubiquitous and constantly changing, your IT leaders must become really good at deciding which technology battles they should fight. In this expert e-guide, you will learn why the data center of the future may be one which CIOs don't operate.
Posted: 19 Apr 2016 | Published: 08 Apr 2016

Windsor Group

IT Infrastructure & Operations Management Summit 2016: Agenda at a Glance
sponsored by Gartner
RESOURCE: Learn from this agenda for Gartner's 2016 IT Infrastructure & Operations Management Summit how you can attend to discover 7 steps to start your DevOps initiative, and more. Read on to learn more about attending this conference and building a solid foundation from which to drive and deliver sustained business value.
Posted: 18 Apr 2016 | Published: 18 Apr 2016

Gartner

IT Infrastructure & Operations Management Summit 2016: Highlights to Expect
sponsored by Gartner
RESOURCE: Featured in this resource is the agenda for Gartner's 2016 IT Infrastructure & Operations Management Summit. Access now to discover this year's keynote speakers, including Andreas Ekström, Journalist, and Digital Futurist, and learn how to organize I&O to support a bimodal and digital future.
Posted: 15 Apr 2016 | Published: 15 Apr 2016

Gartner

The CIO’s Guide to Evaluating IT Sourcing Options
sponsored by Windsor Group
WHITE PAPER: This white paper will assist you in evaluating your IT sourcing options, and in choosing the right provider from which you can expect to save considerable time and money. Learn how to leverage your service provider to transcend IT performance expectations.
Posted: 14 Apr 2016 | Published: 14 Apr 2016

Windsor Group

LOGICcards Overview: Delivering Real-time Insights to MSPs and ITSPs
sponsored by LogicNow
VIDEO: In this brief video, learn more on how LOGICcards can allow MSPs and IT professionals to create predictive observations that are translated into proactive actions you can take to make your customers' IT systems work better and more efficiently.
Posted: 11 Apr 2016 | Premiered: 11 Apr 2016

LogicNow

Curbing Colocation Costs: Your 5 Questions Answered on Data Center Outsourcing
sponsored by CenturyLink Business
EGUIDE: There are more IT outsourcing options than ever before, but with additional choices come more pitfalls to consider before making a colocation commitment. In this expert e-guide, Clive Longbottom, renowned ITC industry analyst, will walk you through a 10-point checklist to aid you in ranking potential colocation companies.
Posted: 11 Apr 2016 | Published: 06 Apr 2016

CenturyLink Business

The Essential CIO's Guide to Data Center Outsourcing
sponsored by Windsor Group
WHITE PAPER: Dive into this exclusive CIO's guide to discover how to transform your IT operations by way of data center outsourcing. Learn how you can gain better efficiency, service, and disaster preparedness, as well as see why a quantifiable impact analysis is the first critical step to your IT transformation.
Posted: 11 Apr 2016 | Published: 11 Apr 2016

Windsor Group

Advance to a Proactive I&O Organization in 4 Steps
sponsored by Gartner
WHITE PAPER: Learn how to advance and evolve your enterprise into a proactive I&O organization by utilizing 4 expert guidelines from this exclusive white paper. Discover how to improve your I&O team's maturity by aligning structural changes to specific desired outcomes, and more.
Posted: 11 Apr 2016 | Published: 31 Dec 2015

Gartner

Where Are You on the Road to Operational Intelligence?
sponsored by Splunk
RESOURCE: Operational intelligence is essential to any organization. But is your IT infrastructure capable of delivering quality information in seconds? Download this resource now to learn more about the road to exceptional operational intelligence capabilities.
Posted: 07 Apr 2016 | Published: 07 Apr 2016

Splunk

How to Build an Unstoppable Enterprise
sponsored by PEER 1
RESOURCE: Read this resource to discover a suite of solutions proven to manage and secure your IT assets, and will help you foster powerful connections with your customers with services that provide unstoppable uptime with 100% SLA, and more.
Posted: 05 Apr 2016 | Published: 05 Apr 2016

PEER 1

The Big Data Service Desk: The ITSM Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, examine a comprehensive service desk solution—delivered for on-premises or via SaaS—designed to automate your operations management and improve user experience. Access this paper to transform your IT service desk using big data in 3 ways, like enabling help desk self-service.
Posted: 01 Apr 2016 | Published: 01 Apr 2016

Hewlett Packard Enterprise

Overcoming 5 Roadblocks in your Service Desk Journey
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Did you know that over 85% of Fortune 500 organizations will be unable to exploit Big Data for competitive advantage through 2015? Discover here a cloud-based IT service management solution proven to help you improve customer satisfaction and service quality. Read on to overcome the five most common ITSM service desk roadblocks.
Posted: 01 Apr 2016 | Published: 01 Apr 2016

Hewlett Packard Enterprise

The Future of ITSM: Service Management Platforms for Digital Transformation
sponsored by Hewlett Packard Enterprise
RESOURCE: In this report, discover how enterprise digital transformation continues to affect the delivery of IT services, and learn how to leverage your digital transition to improve ITSM. Read on to key into a new architecture for cloud-delivered ITSM, and more.
Posted: 31 Mar 2016 | Published: 31 Aug 2015

Hewlett Packard Enterprise

New IT Technologies Transform Traditional Business Models
sponsored by Hewlett-Packard Enterprise
VIDEO: Andrew Dare, Chief Technologist of Financial Services UK&I at Hewlett Packard Enterprise, examines the important role emerging technologies play in transforming traditional IT setups in financial institutions. Tune in to take a close look at how the card payment space is changing.
Posted: 21 Mar 2016 | Premiered: 12 Nov 2015

Hewlett-Packard Enterprise

Outshine “Shadow IT” — Be Your Own Cloud
sponsored by Axway
WHITE PAPER: Discover how you can outshine shadow IT by creating a personal cloud for your organization.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

Axway

CIO Trends Nordics Q1 2016
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This guide offers a collection of our most popular articles for Nordic IT leaders during the first few months of 2016, examining the changing role of CIOs and how to enhance their relationships with their peers across the business.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

ComputerWeekly.com

CIOs: Don’t let your business fall into the digital divide
sponsored by Axway
WHITE PAPER: Don't let your business fall into the digital divide. In this white paper, you will uncover 3 ways an API first digital strategy can drive a successful business and IT transformation in your organization.
Posted: 17 Mar 2016 | Published: 31 Dec 2015

Axway

Does a proprietary solution automatically mean vendor lock-in?
sponsored by ComputerWeekly.com
ANALYST REPORT: The dread of any IT manager is in making a significant purchase of hardware or software to then find that they are 'locked in' to one supplier. But analyst Clive Longbottom asks, is this still the case?
Posted: 14 Mar 2016 | Published: 14 Mar 2016

ComputerWeekly.com

5 Key Initiatives to Optimize Service Delivery
sponsored by ServiceNow
WHITE PAPER: To optimize the productivity and happiness of the workforce, it's critical that they see the service desk as effective, pleasant, and easy to work with. This Forrester resource reveals 5 key initiatives that can maximize the effectiveness of your service desk.
Posted: 11 Mar 2016 | Published: 18 Sep 2015

ServiceNow

Driving Growth and Innovation with a Trusted Support Resource
sponsored by IBM
WHITE PAPER: In this paper, you will discover a technical support service designed to help you respond effectively to changing demands. Read on to learn about integrated, proactive support that will simplify your IT asset management, enhance service quality, and control IT costs.
Posted: 10 Mar 2016 | Published: 10 Mar 2016

IBM

Are you Ready to Thrive in the API World?
sponsored by Axway
WHITE PAPER: As "traditional IT" starts to come to an end, enterprise IT will need to embrace APIs in order to ensure security, reliability and control. Download this white paper to uncover 10 action items for getting your organization ready to thrive in the API world.
Posted: 10 Mar 2016 | Published: 10 Mar 2016

Axway

Buyer's Guide: IT Service Support Management Tools
sponsored by ServiceNow
WHITE PAPER: This Gartner resource compares leading IT service support management vendors, evaluating the pros and cons of each option. Read on to determine which vendor fits your organization's needs.
Posted: 10 Mar 2016 | Published: 26 Aug 2015

ServiceNow

How Much Is Software Complexity Costing You?
sponsored by IBM
WHITE PAPER: In this infographic, you will discover how to streamline IT service cost and time with a single point of contact, and prevent downtime. Read on to access a solution that will help your business increase end-user productivity to enhance business results, and more.
Posted: 09 Mar 2016 | Published: 09 Mar 2016

IBM

The Ripple Effect of Downtime: You Can't Afford to Halt IT Services
sponsored by IBM
WHITE PAPER: How much have unplanned hardware or software failures cost you—in dollars, time, customers, and productivity? In this infographic, you will discover how to avoid downtime and its devastating consequences with one IT service management (ITSM) solution.
Posted: 09 Mar 2016 | Published: 09 Mar 2016

IBM
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