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IT Management Services

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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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Case Study: NX Systems Increases Transaction Rate With Cloud
sponsored by VMware
CASE STUDY: NX systems used to run its core applications on physical servers, which was fine for small transactions but to run with the big wolves they implemented an automated cloud. By doing so, payments processed increased by 10,000% per second. Read on to learn how cloud services enabled them to expand 3½X larger in 2 years.
Posted: 17 Aug 2016 | Published: 17 Aug 2016

VMware

Ansible Tower in the Software Development Lifecycle
sponsored by Red Hat
WHITE PAPER: Discover the benefits Ansible Tower offers in the software development lifecycle (SDLC), and take advantage of its flexibility to embed it in existing tools and processes. Read on to centralize your infrastructure and SDLC management with a platform that will enable self-service and improve automated testing.
Posted: 10 Aug 2016 | Published: 10 Aug 2016

Red Hat

A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
sponsored by LogMeIn, Inc.
WHITE PAPER: This infographic identifies the diverse demands of the end user, as well as the multifaceted world of modern computing, and how you can manage these challenges through remote IT support services.
Posted: 05 Aug 2016 | Published: 05 Aug 2016

LogMeIn, Inc.

Goodbye Manual Processes, Hello Productivity
sponsored by ServiceNow
WHITE PAPER: Learn how automation is the key to saving time and boosting satisfaction. This eBook, "Accelerate Service Delivery with Automation," will help you reclaim lost productivity. Download now to learn best practices for transforming your ITSM into a modern, reliable experience.
Posted: 01 Aug 2016 | Published: 01 Aug 2016

ServiceNow

3 Steps to Building a Long Term Data Analytics Strategy
sponsored by BMC
WHITE PAPER: The best way for IT to fulfill their strategic potential is by using data to identify new opportunities for future business growth. This white paper explains a 3-step, phased approach that leads to mature analytics capabilities. Find out how steps can significantly impact your revenue, costs, and risks.
Posted: 29 Jul 2016 | Published: 31 Dec 2015

BMC

Make Optimizing Business Services Less Art, More Science
sponsored by BMC
WHITE PAPER: This white papers offers information to help IT groups map out business needs to IT metrics, identify potential bottlenecks, and provision the right level of resources for each project at the right time. Read on to find the correct balance between under-provisioning and overprovisioning in order to reduce costs while optimizing service.
Posted: 28 Jul 2016 | Published: 01 Jan 2016

BMC

Dedicated Cloud Services for Hosting IT: Telehousing, Private Compute, Cloud Compute, Apps
sponsored by BT
WHITE PAPER: This white paper discusses a range of cloud services, the benefits—which include greater agility, flexibility, and efficiency—as well as several case studies that outline the business impacts of this modern IT infrastructure option.
Posted: 28 Jul 2016 | Published: 31 Dec 2015

BT

Gartner Market Guide for Capacity Optimization Tools
sponsored by BMC
ANALYST REPORT: This analysis provides several key considerations for anyone deciding which capacity management tools in which to invest. Ease your decision making process by accessing this analysis of some leading vendors and their products.
Posted: 27 Jul 2016 | Published: 01 Mar 2016

BMC

Understand and Anticipate IT Health and Risk
sponsored by TeamQuest Corporation
RESOURCE: Explore 1 way you can leverage data to get automated algorithmic-based IT health and risk calculations. Why? Anticipating the severity of future issues can allow you to be proactive with your resolution approaches. Plus, find out how you can enable connected workflows to promote seamless communication and collaboration within IT operations.
Posted: 26 Jul 2016 | Published: 26 Jul 2016

TeamQuest Corporation

ITSM Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
EBOOK: Are manual processes draining productivity—and straining your reputation? Discover how ITSM automation can significantly alleviate your service desk difficulties. Read on to determine key performance indicators that will help you assess, improve, and demonstrate the impact of your automation efforts over time.
Posted: 25 Jul 2016 | Published: 25 Jul 2016

ServiceNow

Top 15 Vendors in Capacity Management Software
sponsored by TeamQuest Corporation
PRESENTATION: This research presentation from a former Forrester research director provides a rundown of the top 15 capacity management vendors today—including HPE, BMC, and TeamQuest—and details what makes the leaders in the space stand out.
Posted: 22 Jul 2016 | Published: 29 Feb 2016

TeamQuest Corporation

Revamping Employee Performance Management for Bimodal IT
sponsored by Gartner
WHITE PAPER: This Gartner report addresses the lag in IT performance management processes, which is making evaluating bimodal IT organizations difficult. Discover the key challenges and recommendations for adopting effective performance measures for IT teams.
Posted: 21 Jul 2016 | Published: 10 Jun 2016

Gartner

A Business Risk Approach to IT Governance
sponsored by IBM
WHITE PAPER: Learn best practices for assessing overall effectiveness in today's highly distributed organizations and how to manage IT risks. Also discover the role a centralized IT governance system can play in realizing your IT governance strategy.
Posted: 20 Jul 2016 | Published: 30 Sep 2011

IBM

Analyst Report: 8 Building Blocks to Ensure Successful Digital Transformations
sponsored by Gartner
WHITE PAPER: Discover the 8 essential building blocks of successful digital workplace initiatives in this Gartner report. Find recommendations for everything IT leaders need to enact digital change – from strategic planning to digital workplace technologies to consider.
Posted: 18 Jul 2016 | Published: 27 Feb 2015

Gartner

Gartner Symposium ITXPO
sponsored by Gartner
VIDEO: In this short video, VP distinguished analyst at Gartner, Chris Howard, offers a sneak peek into the agenda for this year's Symposium ITXPO. He breaks down the agenda into three focus areas - technology and information, leadership and business strategies – that will fulfil the multi-year storyline.
Posted: 18 Jul 2016 | Premiered: 01 Jul 2016

Gartner

Virtual Workspace:Finding the Right Workspace Aggregator
sponsored by Matrix42
WHITE PAPER: This feature white paper expands on some of the questions you may still have about finding the right workspace aggregator. It addresses some of the questions you may have about choosing the right workspace aggregator.
Posted: 12 Jul 2016 | Published: 12 Jul 2015

Matrix42

IT Service Automation: The Key to Improved Productivity
sponsored by ServiceNow
WHITE PAPER: In this white paper, IDC crystallizes the economic benefits of IT service automation. Read on to learn about the average annual benefits of IT service automation over five years for one data center provider.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

An ITIL eBook That Is Not Boring
Your pain-free guide to ITIL and Service Strategy
sponsored by ServiceNow
EBOOK: This feature eBook offers a back to the basics approach to understanding ITIL – how it works, why it's important, and how it can ultimately benefit your IT service delivery process. Download now and follow this blueprint through the 5 stages of ITIL.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Powering Transformation: The IT Revolution is Now
sponsored by ServiceNow
WHITE PAPER: This white paper covers the important changes IT needs to make in order to keep up with tech savvy employees and emerging technology trends.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

ServiceNow ServiceWatch Economic Impact Study
sponsored by ServiceNow
CASE STUDY: This case study dives into one system that can help deliver the transparency needed to keep all critical components up and running. View now and see for yourself how this top-down approach to service monitoring can vastly help reduce the amount of downtime, outages, and more that occur in your business.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Define Your Services for Fast and Accurate Service Delivery: An ITSM E-Book
sponsored by ServiceNow
EBOOK: Do you face difficulty in meeting SLAs, fulfilling service requests, or in accurate reporting? Discover how to provide better IT service delivery by defining your services with consistency and capturing them in a single system of record. Access now to automate service desk functions with an integrated workflow engine and CMDB.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

2016 CIO Agenda: A U.K. and Ireland Perspective
sponsored by Gartner
RESEARCH CONTENT: The 2016 Gartner CIO Survey reveals important differences between 200 U.K. and Ireland CIOs and almost 3000 CIO respondents in 84 countries across major industries. Read on to access key findings about executing on digitalization and e-commerce capabilities. Plus, uncover 4 recommendations to help you make key strategic decisions.
Posted: 11 Jul 2016 | Published: 19 Feb 2016

Gartner

Insights From The Front Lines Of IT Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: How can you embrace a hybrid IT model, before it's too late? Discover five steps to help you embrace a hybrid IT environment in your organization and learn how business models are being disrupted across business sectors, the predictable pain points forcing IT to adapt, and more.
Posted: 08 Jul 2016 | Published: 01 May 2016

Hewlett Packard Enterprise

Today’s State of Work: The Productivity Drain
sponsored by ServiceNow
WHITE PAPER: This white paper examines the inherent, time-consuming and expensive issue faced by IT managers that rely on manual processes. View now and see how automation and consumerization of support services seek to abolish this problem once and for good.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

ServiceNow

Keeping Track of Your Software Contracts
sponsored by Miro Consulting, Inc.
EGUIDE: In the following e-guide, learn key business practices that will ensure your company is properly sorting through software licensing complexities. Read on to uncover exclusive insights on how to choose the correct software provider while also managing software costs.
Posted: 08 Jul 2016 | Published: 05 Jul 2016

Miro Consulting, Inc.
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