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IT Management Services

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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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Your Guide to Building a Successful MSP Business
sponsored by Solarwinds N-able
WHITE PAPER: This detailed white paper delves into 4 requirements for building a profitable MSP business and explores a program to help you get started and achieve your business objectives.
Posted: 24 Jul 2015 | Published: 30 Jun 2015

Solarwinds N-able

Achieving Competitive Advantage with Hybrid ITaaS
sponsored by Dimension Data
PRODUCT OVERVIEW: This product sheet provides an inside look into a hybrid IT as a Service (ITaaS) solution that can help your organization enable efficiency and agility in order to achieve competitive advantage.
Posted: 24 Jul 2015 | Published: 31 Dec 2011

Dimension Data

Accelerating Business Processes with the Right Approach to IT Infrastructure
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this infographic to learn how you can start focusing your IT strategy so that domains like security, organization, applications, unified infrastructure, and automation don't have you breaking budgets.
Posted: 20 Jul 2015 | Published: 20 Jul 2015

Cisco Systems, Inc.

Your Guide to IT Service Management Best Practices
sponsored by IBM
TRAINING GUIDE: This comprehensive guide to SmartCloud Control desk offers best practices for IT service management (ITSM) to help automate processes, reduce total cost of ownership (TCO), and minimize service disruptions.
Posted: 08 Jul 2015 | Published: 31 Dec 2013

IBM

Improve IT Agility and Efficiency: Analytics Deliver New Insights into Operational Big Data
sponsored by IBM
WHITE PAPER: In this white paper discover how IBM's IT analytics strategy stacks up to the research presented by EMA. Access now to learn why EMA remains optimistic that Netcool Operations Insight is the next step in a continuing set of leadership moves by the company.
Posted: 06 Jul 2015 | Published: 28 Feb 2014

IBM

Molding IT Infrastructure to Handle Today's Technology Demands
sponsored by HP and Intel® Xeon® processor
WHITE PAPER: IT must shift to a services-centric mindset and become a strategic business differentiator. To enable this, businesses will need to change how they approach their IT infrastructure in order to maximize business outcomes. View this white paper to find out how it's done, including the strategies and tools you should consider along the way.
Posted: 24 Jun 2015 | Published: 01 Jun 2015

HP and Intel® Xeon® processor

Why ITaaS Might Be the Key to Streamlining and Automating Your Critical Apps and Workloads
sponsored by Dimension Data
WHITE PAPER: This white paper explores an IT as a Service (ITaaS) offering that organizes all resources on and off the cloud into a single management platform.
Posted: 23 Jun 2015 | Published: 23 Jun 2015

Dimension Data

How to Enable a Faster, More Agile IT
sponsored by HP and Intel® Xeon® processor
VIDEO: View the following video to learn how to accelerate your IT service delivery with greater agility and without the huge payout to get it. Access now to learn more.
Posted: 17 Jun 2015 | Premiered: 17 Jun 2015

HP and Intel® Xeon® processor

Edge for the Operations Support User
sponsored by Unisys
VIDEO: This video reveals a service management operations console that provides access to all the tools and information organizations need to quickly (and securely) address service requests and IT issues.
Posted: 11 Jun 2015 | Premiered: 11 Jun 2015

Unisys

Matrix42 MyWorkspace: Easy for IT. Easy for Users.
sponsored by Matrix42
WEBCAST: This webcast details a unified workspace portal that enables simplified management and access to apps, corporate documents, devices, and users IDs from a single, secure Web-based environment. Tune in to learn how to use the portal, and how you can easily implement it in your company.
Posted: 11 Jun 2015 | Premiered: Jun 11, 2015

Matrix42

Digital Humanism Makes People Better, Not Technology Better
sponsored by Gartner
WHITE PAPER: Digital humanism is the recognition that digital business revolves around people, not technology. CIOs and business leaders who recognise that digital business revolves around people's value will see employee capabilities translate into product, service and market gains. Find out how it's done in the following white paper from Gartner.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

Gartner

5 Ways Great MSP's Automate Business
sponsored by Solarwinds N-able
WHITE PAPER: This white paper can give you essential insight into achieving efficiency in your MSP business by outlining the five services that the most successful MSPs automate.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

Solarwinds N-able

A Checklist for Deploying Highly Efficient Infrastructure for Windows Server® 2012
sponsored by Lenovo and Intel
WHITE PAPER: View this whitepaper for a checklist of five key elements to delivering significant improvement in the operational efficiency of your Windows Server 2012 environment.
Posted: 05 Jun 2015 | Published: 31 Oct 2013

Lenovo and Intel

IoT device support enhanced in Dell KACE K1000 6.3
sponsored by Dell, Inc. and Intel®
EGUIDE: This e-guide highlights Dell's KACE K1000 6.3, which aims to help IT manage an influx of Internet of Things (IoT) devices, going beyond management of computers or servers.
Posted: 05 Jun 2015 | Published: 05 Jun 2015

Dell, Inc. and Intel®

Empowering Customers with 'People-Centric IT'
sponsored by RES Software
VIDEO: The following resource introduces RES IT Store, an IT service delivery platform that can allow businesses to deliver services to both users and IT by giving users an easy-to-use, self-service IT portal where they can interact with IT without delay, and while allowing the delivery of services when needed without manual intervention.
Posted: 05 Jun 2015 | Premiered: 05 Jun 2015

RES Software

Cool Vendors in Infrastructure Services: Aligning Your IT to Cope with the New Digital Reality
sponsored by RES Software
WHITE PAPER: The following Gartner white paper examines five "Cool Vendors" to represent a diversity of new business models and approaches to help other enterprises transform their IT environment to align with the new digital, infrastructure dependent reality. Access now to learn more.
Posted: 04 Jun 2015 | Published: 04 Jun 2015

RES Software

Vodafone Ireland implements world-class service excellence with HP BSM
sponsored by Hewlett-Packard Limited
WHITE PAPER: Vodafone wanted to implement world-class customer service, so it replaced its reactive, and introspective IT management with a more effective management framework.This white paper explains how Vodafone used integrated business service management to enhance infrastructure performance and drive business value with a business services framework.
Posted: 04 Jun 2015 | Published: 31 Jul 2012

Hewlett-Packard Limited

Evaluating RMM Solutions: The Four Keys for Growth-Oriented MSPs
sponsored by Solarwinds N-able
WHITE PAPER: This resource outlines the four main criteria you need to consider when evaluating an RMM platform.
Posted: 02 Jun 2015 | Published: 02 Jun 2015

Solarwinds N-able

Evaluating RMM Solutions Three key criteria for growth-oriented MSPs
sponsored by Solarwinds N-able
WHITE PAPER: This guide gives you three criteria to consider when choosing the RMM solution that's best for your business.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An All-In-One Managed Services Platform For Better IT Service
sponsored by Solarwinds N-able
WHITE PAPER: In this white paper, discover a tool that can help your MSP organization to provide automated monitoring and management, quicker customer service, and more.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An All-In-One Solution For Better Monitoring, Management And Support
sponsored by Solarwinds N-able
WHITE PAPER: This white paper describes how your IT services  business can provide reliable support, automated maintenance and more with the right tools and software.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

MSPs: Monitor, Manage and Support Customers at a Higher Level
sponsored by Solarwinds N-able
WHITE PAPER: This white paper can help you advance your MSP business by showing you how to implement software that enables you to resolve issues more effectively.
Posted: 29 May 2015 | Published: 29 May 2015

Solarwinds N-able

MSPs: Improve Your Performance with the Right Software
sponsored by Solarwinds N-able
WHITE PAPER: This resource introduces a suite of software essential for an effective MSP.
Posted: 29 May 2015 | Published: 29 May 2015

Solarwinds N-able

What Happens When a Contact Center's Communication Systems Fail 72 Hours Before Black Friday?
sponsored by IR
CASE STUDY: 72 hours before Black Friday, one organization's critical communication systems began to fail and business continuity systems crashed. Access this case study to find out what happened; why the outages occurred in the first place; and how to prevent a similar catastrophe within your organization.
Posted: 27 May 2015 | Published: 31 Dec 2014

IR

New Methods to Improve your IT Service Management
sponsored by Unisys
WHITE PAPER: Read this white paper to learn how to improve your business processes and gain efficiency by addressing serveral questions regarding your ITSM practices.
Posted: 05 May 2015 | Published: 05 May 2015

Unisys
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