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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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Rising IT Complexity Makes Remote Support Essential in Europe
sponsored by LogMeIn, Inc.
WHITE PAPER: Growing end-user expectations and the increasingly complex IT landscape are creating new challenges and pushing IT support operations to adapt. This white paper analyses a solution that functions quickly and reliably, helping to reduce the time spent resolving individual support tickets by giving support staff ability to prepare support request.
Posted: 28 Nov 2016 | Published: 01 Oct 2016

LogMeIn, Inc.

Forrester: Boost Application Delivery Speed
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This expert analysis report describes the common adoption patterns that organizations follow on their road to delivering applications faster and with higher quality. It allows you to understand the incremental journey of progress involving the delivery, collaboration, and benefits of this new development in application delivery.
Posted: 28 Nov 2016 | Published: 01 Oct 2016

Hewlett Packard Enterprise

Online Self-paced Learning - An idea whose time has come for India
sponsored by Pluralsight
WHITE PAPER: Access this white paper now to learn about this new e-learning platform and how it can integrate enterprise-grade analytics to provide employers with a granular view of who is learning what, where and how. Also, engage in some of the shifts observed after increasing self-paced e-learning is adopted for IT professionals.
Posted: 28 Nov 2016 | Published: 01 Oct 2016

Pluralsight

Application Security and DevOps: What Is the True State of Security in DevOps?
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper sums up some of the best practices for secure application deployment and offers informational tips on how to integrate between application security and DevOps teams. It also highlights multiple gaps that still exist between the opportunity to have security as a natural part of DevOps and the reality of current implementations.
Posted: 23 Nov 2016 | Published: 01 Oct 2016

Hewlett Packard Enterprise

A Guide To Growing The Perfect Employee
sponsored by Pluralsight
WHITE PAPER: This white paper explores how, with the right training, a good employee can be made into a great employee. Inside, gain tips to help you build a culture which fosters learning and growth. Plus, find out ways you can discover the right candidate, such as hiring for potential, looking at applicants' ability to adapt, and more.
Posted: 21 Nov 2016 | Published: 21 Nov 2016

Pluralsight

Enabling Better Banking Experiences
sponsored by ServiceNow
WHITE PAPER: In this case study, an ITSM service provider works alongside RBM to improve the delivery and management of technology services, while helping the company to reduce costs and meet compliance requirements. Read on to learn some of the other challenges this service provider helped this company overcome.
Posted: 16 Nov 2016 | Published: 01 Oct 2016

ServiceNow

Nearshoring IT Operations for a Top Travel Company
sponsored by Comarch
CASE STUDY: A top travel company needed a service provider who could deliver on-going support of the data center and assist in the knowledge transfer process between the company's previous provider. This case study details the advantages gained by choosing one particular MSP.
Posted: 15 Nov 2016 | Published: 07 Sep 2016

Comarch

Why Businesses are Turning to Managed IT Services
sponsored by NTT America, Inc.
EBOOK: This article explores how MSPs are evolving beyond their traditional limits to become trusted partners, rather than replacements, for internal IT teams. Discover why MSP adoption, which has traditionally been slow, is starting to gain ground and accelerate.
Posted: 08 Nov 2016 | Published: 08 Nov 2016

NTT America, Inc.

CIOs, IT Departments, and MSPs: Emerging Trends in the Managed Services Market
sponsored by NTT America, Inc.
EBOOK: This paper explores the findings of a study into the rate of outsourcing and MSP adoption and its effects on traditional IT. Access now to find out how BYOD, consumer tech, and cloud computing are aligning to affect change in the managed services market.
Posted: 08 Nov 2016 | Published: 08 Nov 2016

NTT America, Inc.

It's Time for DevOps and IT Ops to Work Together and Manage the New Integrated Data Center Trend
sponsored by ServiceNow
EGUIDE: This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.
Posted: 08 Nov 2016 | Published: 24 Oct 2016

ServiceNow

Opportunities and Risks in 5 Global Outsourcing Locations
sponsored by NTT America, Inc.
EBOOK: This e-guide explores some of the key trends impacting 5 important global IT outsourcing locations. Access now to uncover these trends, and learn how they are affecting regions like the United States, Brazil and Colombia, China, and more.
Posted: 07 Nov 2016 | Published: 07 Nov 2016

NTT America, Inc.

Leading Astronomical Organization Benefits from Service Based IT Support Provider
sponsored by Comarch
CASE STUDY: A leading astronomical organization wanted a new IT support provider that would meet their requirements without breaking the bank. This case study details how the organization chose an IT support provider that boasted an experienced team of IT engineers and high quality services.
Posted: 04 Nov 2016 | Published: 30 Sep 2016

Comarch

Deploy IT Asset Management Program in 30 Days
sponsored by BDNA
WEBCAST: This informational webcast talks about how you can establish an ITAM program, some of the steps in the process, the benefits of being prepared for an audit, and how to accomplish the deployment of this program quickly, but not disrupt your organization while doing so.
Posted: 02 Nov 2016 | Premiered: Mar 28, 2016

BDNA

Service Integration: Should You Do It Yourself or Outsource?
sponsored by ServiceNow
WHITE PAPER: This white paper explores how service integration and management (SIAM) creates a consistent service integration layer and delivering seamless user experiences. Discover the pros and cons of building an in-house SIAM function vs. outsourcing to a SIAM partner.
Posted: 01 Nov 2016 | Published: 01 Nov 2016

ServiceNow

7 Key Success Factors for SIAM Transformation
sponsored by ServiceNow
WHITE PAPER: This white paper explores how service integration and management (SIAM) creates a consistent process framework for interacting with suppliers, giving end-users a single point of access to critical IT services. Uncover best practices for implementing SIAM and tying your entire service delivery value chain together into one cohesive ecosystem.
Posted: 01 Nov 2016 | Published: 01 Nov 2016

ServiceNow

As Digital Transformation Drives Innovation, Make Sure Your IT Service Management Doesn't Fall Behind
sponsored by ServiceNow
EGUIDE: This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant.
Posted: 31 Oct 2016 | Published: 24 Oct 2016

ServiceNow

Cloud Archiving: A Guide for MSPs
sponsored by LogicNow
WHITE PAPER: To provide a broader value-added proposition for email archiving, MSPs can discuss cloud capabilities that helps customers mine their emails for insight and enable security monitoring. Learn more about how to offer cloud email archiving as a key part of your service portfolio.
Posted: 26 Oct 2016 | Published: 26 Oct 2016

LogicNow

Flytoget Finds New Opportunities with a Modern Infrastructure
sponsored by Red Hat
CASE STUDY: Learn how to leverage a cloud-based, API management platform to facilitate IT and application infrastructure modernization. Access this case study to achieve more intelligent integration and promote collaborative innovation with this platform.
Posted: 25 Oct 2016 | Published: 25 Oct 2016

Red Hat

Determining your MSP Offerings: Don't Sell Yourself Short
sponsored by LogicNow
WHITE PAPER: This resource offers tips on setting goals as a management service provider (MSP.) Learn how to propose a plan of action that helps your clients enter the next phase of their technology infrastructure.
Posted: 25 Oct 2016 | Published: 25 Oct 2016

LogicNow

7 Ways to Make Yourself Harder to Hack
sponsored by LogicNow
WHITE PAPER: Whether you call it layered security or defense in depth, layers of control buys you time to respond effectively. Access now to learn more about integrated tools that cover security and network management for MSPs.
Posted: 25 Oct 2016 | Published: 25 Oct 2016

LogicNow

CW Middle East Oct to Dec 2016
sponsored by ComputerWeekly.com
EZINE: In this quarter's CW Middle East ezine, we feature the IT journeys of three companies in the region with detailed analysis of recent IT projects that were designed to support business transformation in a changing world.
Posted: 17 Oct 2016 | Published: 20 Oct 2016

ComputerWeekly.com

Computer Weekly – 18 October 2016: Singapore aims to become a digital leader
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how the city-state of Singapore is investing in skills and technology to become a leading digital nation. We examine how to prevent legacy IT becoming a hindrance to digital transformation. And we look at the impact of controversial new tax rules on the UK's IT contractor community. Read the issue now.
Posted: 16 Oct 2016 | Published: 18 Oct 2016

ComputerWeekly.com

Determining the Business Value of Red Hat CloudForms
sponsored by Red Hat
ANALYST REPORT: Here are highlighted the benefits of a vendor-agnostic platform for self-service provisioning across hybrid multivendor virtualized, private cloud, public cloud, and container-based environments. Access now to deliver services and infrastructure resources with agility across the entire estate.
Posted: 14 Oct 2016 | Published: 30 Sep 2016

Red Hat

Data Centre Optimisation:A Guide to Creating BetterEfficiency
sponsored by Chatsworth Products Europe
WHITE PAPER: This white paper addresses the challenges that IT faces, including managing efficiency, growing utilization, increasing rack density, and the evolution of IoT. Read on to learn some of the best practices behind improving your data center monitoring.
Posted: 13 Oct 2016 | Published: 01 Jul 2016

Chatsworth Products Europe

How IT System Management Is Providing CIO's with a Collaborative Solution to Managing Data Center Responsibilities
sponsored by ServiceNow
EGUIDE: This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.
Posted: 31 Oct 2016 | Published: 24 Oct 2016

ServiceNow
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