| |
| IT Management > IT Departments > |
Help Desks
|
ALSO CALLED: Helpdesk and Service Desks
DEFINITION: In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help
…
Definition continues below.
|
|
|
|
|
Add Help-Desks to your RSS Reader:
|
|
|
|
|
| 5 Matches |
|
IT Benefits of an Integrated Solution
| sponsored by FrontRange Solutions Inc.
WEBCAST:
View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.
Posted: 22 Jul 2008 | Premiered: Available On Demand
|
|  |
|
Numara® FootPrints 8: Service Management that Serves the Business
| sponsored by Numara Software
WEBCAST:
The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
Posted: 28 Mar 2008 | Premiered: Available On Demand
|
|  |
|
Numara® FootPrints Change Management: Solutions for Automating and Managing Change
| sponsored by Numara Software
WEBCAST:
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: 28 Mar 2008 | Premiered: Available On Demand
|
| |
|
Numara® Track-It! 8 Overview Webinar
| sponsored by Numara Software
WEBCAST:
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: 28 Mar 2008 | Premiered: Available On Demand
|
| |
|
Learn the Secrets to Improving Help Desk Productivity and User Perception
| sponsored by Citrix Online
WEBCAST:
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: 10 Oct 2006 | Premiered: Available On Demand
|
|  |
|
|  |
| |
HELP DESKS DEFINITION (continued): … desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company's telecommunications network). Typically, the term is used for centralized help to users within an enterprise. A related term is call center, a place that customers call to place orders, track shipments, get help with products, and so forth. The World Wide Web offers the possibility of a new, relatively …
Help Desks definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
|
| |
|
|
|
Free Newsletters
