| All resources sponsored by: |
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Parature, Inc. |
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| 10 Matches |
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10 Reasons to Get Your Support Software as a Service
| sponsored by Parature, Inc.
WHITE PAPER:
Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
Posted: 10 May 2008 | Published: 01 Jan 2007
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To Get Promoted in Customer Support, Do These Five Things
| sponsored by Parature, Inc.
WHITE PAPER:
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008
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BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature
| sponsored by Parature, Inc.
CASE STUDY:
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
Posted: 25 Feb 2008 | Published: 01 Jan 2006
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The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
| sponsored by Parature, Inc.
WHITE PAPER:
This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
Posted: 25 Feb 2008 | Published: 01 Jan 2007
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FAU's Students and Faculty Are Resolving 97% of Support Issues on Their Own by Using Parature
| sponsored by Parature, Inc.
CASE STUDY:
Using Parature's support solutions students, faculty and staff are resolving 97% of support issues per month on their own without having to contact FAU's technical support team.
Posted: 25 Feb 2008 | Published: 01 Jan 2006
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Providing Personalized Support for Multiple User Groups
| sponsored by Parature, Inc.
CASE STUDY:
By implementing a system like Parature, Micronas has taken their support up a notch.
Posted: 25 Feb 2008 | Published: 01 Jan 2006
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Using Strategic Surveys to Accelerate the Customer Feedback Process
| sponsored by Parature, Inc.
CASE STUDY:
The Weather Channel's use of the eSurvey module within their Parature system has had significant positive impact on the quality and volume of feedback they receive, as well as on how the information is managed and used.
Posted: 25 Feb 2008 | Published: 01 Jan 2006
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eTicket - Parature's Customer Support Ticket Management Module
| sponsored by Parature, Inc.
PRODUCT OVERVIEW:
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will p...
Posted: 25 Feb 2008 | Published: 01 Feb 2008
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Customer Service and Help Desk Support Software
| sponsored by Parature, Inc.
PRODUCT OVERVIEW:
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.
Posted: 25 Feb 2008 | Published: 01 Feb 2008
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Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
| sponsored by Parature, Inc.
WEBCAST:
Please join members of the support community to hear CRM industry expert Sheryl Kingstone speak on "The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them", sponsored by Parature.
Posted: 25 Feb 2008 | Premiered: Available On Demand
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