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Parature, Inc.

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TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software
sponsored by Parature, Inc.
CASE STUDY:In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.
Posted: 28 Aug 2008 | Published: 28 Aug 2008
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To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER:Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008
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BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature
sponsored by Parature, Inc.
CASE STUDY:BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
Posted: 25 Feb 2008 | Published: 01 Jan 2006
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