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IT Agents >
IT Workforce >
Information Technology Professionals >
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ALSO CALLED:
PC Technicians,
Technicians,
Trainers,
Technical Support Specialists,
PC Support Staff,
Technical Support Engineers,
Technical Trainers,
Computer Operators,
Tech Support,
Help Desk Staff
DEFINITION: A computer operator is theperson responsible for monitoring and controlling computer systemsespecially mainframe computer systems in a company or organization.Responsibilities include troubleshooting software and hardware problems, monitoring batchprocessing, maintaining and improving system performance and onlineavailability, maintaining all system and application documentation, andassisting personnel
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Definition continues below.
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Technical Support Staff Reports
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3 Matches
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10 Tech Skills That Are Heading the Way of the Dinosaur – 2012
sponsored by Global Knowledge
WHITE PAPER:
What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more.
Posted: 30 Jan 2012 | Published: 30 Jan 2012
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The 10 worst practices for Technical Support and how to overcome them
sponsored by NTR Global
WHITE PAPER:
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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Top 10 Most Overlooked Causes of Trouble in a Cisco Network
sponsored by Global Knowledge
WHITE PAPER:
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
Posted: 06 Nov 2009 | Published: 06 Nov 2009
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TECHNICAL SUPPORT STAFF DEFINITION (continued): … with computer problems. Other responsibilities depend on theemployer but might include system backups, maintaining computer room equipmentincluding printers and tape storage devices, and providingcustomer support.A computer operator may often be asked to know or learn the main computers' operating systems, such as IBM's OS/390 and its Job Entry Subsystem (JES), local area network operation, and applications used by anemployer. A high school diploma is usually required. Most employers also require formaltechnical training or one to three years' experience. A computer operator musteffectively interact … Technical Support Staff definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary
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