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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
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IT Service Management Reports
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Technology Dependency Map
sponsored by Databarracks
ASSESSMENT TOOL: Use this tool to map your IT services to the assets that support them and reveal the hidden dependencies within your infrastructure.
Posted: 30 Aug 2016 | Published: 30 Aug 2016

Databarracks

FAQs for Using Lithium-ion Batteries with a UPS
sponsored by Schneider Electric
RESOURCE: This expert analysis breaks down the benefits of using lithium-ion batteries due to their smaller lighter build, their ability to recharge faster, as well as their doubled life span. Also, gain answers to some of the fundamental questions surrounding lithium-ion batteries.
Posted: 30 Aug 2016 | Published: 01 Jan 2016

Schneider Electric

Embrace a Truly Customer-Centric Approach Through Flexible, Tailored Cloud Services
sponsored by IBM
CASE STUDY: Access this case study to discover how, like Sigmax, to deliver a new range of cloud services that can be precisely tailored to individual customer needs. Learn how a complete, converged infrastructure can drive operational efficiency through higher resource utilization, and more.
Posted: 29 Aug 2016 | Published: 29 Aug 2016

IBM

CIO Trends #2: Nordics
sponsored by ComputerWeekly.com
EGUIDE: Computer Weekly talks to more IT leaders than any other publication, and our reporters gather in-depth insights into the challenges facing CIOs, CTOs and CDOs. This guide offers a collection of our most popular articles for IT leaders,
Posted: 25 Aug 2016 | Published: 25 Aug 2016

ComputerWeekly.com

IT Strategy for Delivering Efficient, Secure and Economic Infrastructure
sponsored by Red Hat
WHITE PAPER: In this invaluable resource, learn how moving to a standard operating environment can lower operational costs, improve security and compliance; deliver applications faster, and lay the groundwork for innovation.
Posted: 17 Aug 2016 | Published: 10 Jun 2016

Red Hat

Cloud Financial Management Guide For Enterprise IT Leaders
sponsored by Cloudyn
WHITE PAPER: This white paper addresses the primary financial management challenges you will face when evaluating cloud options. Also, learn 5 critical capabilities of IT financial management tools for the cloud.
Posted: 16 Aug 2016 | Published: 16 Aug 2016

Cloudyn

Evaluating Hybrid Cloud Management Vendors
sponsored by Red Hat
ANALYST REPORT: This report by Forrester evaluates the strengths and weaknesses of 11 hybrid cloud management vendors. See how each vendor scored on core criteria, and uncover which 7 vendors lead the way.
Posted: 15 Aug 2016 | Published: 08 Jan 2016

Red Hat

Frictionless IT Management Disrupts the Status Quo
sponsored by Red Hat
ANALYST REPORT: In the following exclusive white paper, learn about the roles open source cloud, automation, and orchestration play in IT management. View now and uncover a hybrid cloud IT management portfolio that can help IT overcome the hardships of new technology.
Posted: 12 Aug 2016 | Published: 29 Feb 2016

Red Hat

Ansible Fundamentals: Your Essential Guide
sponsored by Red Hat
ESSENTIAL GUIDE: Discover in this comprehensive, essential guide the complete fundamentals for Ansible, and learn how to leverage this platform to transform IT automation. Read on to examine in detail its use cases, including application deployment and orchestration, dynamic infrastructure provisioning, and more.
Posted: 12 Aug 2016 | Published: 12 Aug 2016

Red Hat

Prepare for the Future with Agile IT
sponsored by Red Hat
RESOURCE: Discover in this paper how to deliver a strong, consistent foundation for your modern environments with bimodal IT, as well as balance conventional and agile IT so you can keep your core business running smoothly while innovating for the future. Read on to transform IT delivery through servers with greater workload densities.
Posted: 12 Aug 2016 | Published: 12 Aug 2016

Red Hat

IT Ops and App Development Strategies fit for Governments
sponsored by Red Hat
WHITE PAPER: Application development, deployment, and ongoing IT management doesn't have to be difficult. Discover 5 secure ways to implement DevOps practices using open-source tools, and streamline your IT processes beyond just configuration management.
Posted: 11 Aug 2016 | Published: 11 Aug 2016

Red Hat

Ansible In Depth: A Playbook for Complex IT Orchestration
sponsored by Red Hat
WHITE PAPER: Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.
Posted: 11 Aug 2016 | Published: 11 Aug 2016

Red Hat

Ansible Tower in the Software Development Lifecycle
sponsored by Red Hat
WHITE PAPER: Discover the benefits Ansible Tower offers in the software development lifecycle (SDLC), and take advantage of its flexibility to embed it in existing tools and processes. Read on to centralize your infrastructure and SDLC management with a platform that will enable self-service and improve automated testing.
Posted: 10 Aug 2016 | Published: 10 Aug 2016

Red Hat

The Benefits of Agentless Architecture
sponsored by Red Hat
WHITE PAPER: Discover in this white paper the top 12 benefits of implementing agentless IT architecture, utilizing an open source orchestration tool. Read on to learn to effectively manage systems by connecting to them over SSH, and employ a management tool that doesn't impose additional demands on your environment.
Posted: 10 Aug 2016 | Published: 10 Aug 2016

Red Hat

Engage IT Automation to Maximize Systems and Staff Efficiency
sponsored by Red Hat
DATA SHEET: Today, there are IT automation tools that companies can use to drive out complexity and accelerate DevOps initiatives. Discover ways to cut down system management time by hours so you can focus on innovation with an open source IT automation engine.
Posted: 10 Aug 2016 | Published: 10 Aug 2016

Red Hat

Common Hyper-Converged Network Concerns and Solutions
sponsored by NTT ICT
EGUIDE: Do your apps require either very high or very specific performance? Discover in this expert guide how to identify and resolve hyper-converged networking bottlenecks by implementing a dedicated storage network and examining how data is stored within your architecture.
Posted: 09 Aug 2016 | Published: 09 Aug 2016

NTT ICT

2016 CIO Agenda: An Australia and New Zealand Perspective
sponsored by Gartner
ANALYST REPORT: Access this exclusive Gartner 2016 CIO Survey to examine how CIOs are leveraging disruptive digitization to gain competitive advantage in their markets. Additionally, learn how to strengthen bimodal capabilities to invest more in IT innovation, create a collaborative talent platform, and more.
Posted: 08 Aug 2016 | Published: 19 Feb 2016

Gartner

2016 CIO Agenda: A U.K. and Ireland Perspective
sponsored by Gartner
ANALYST REPORT: This 2016 Gartner CIO Survey reveals important differences between 200 U.K. and Ireland CIOs and almost 3000 CIO respondents in 84 countries across major industries. Read on to access key findings about capitalizing on digitalization, e-commerce, and bimodal IT.
Posted: 08 Aug 2016 | Published: 19 Feb 2016

Gartner

2016 CIO Agenda: An India Perspective
sponsored by Gartner
ANALYST REPORT: This exclusive Gartner CIO survey reveals why CIOs in India grapple with the evolution of digital business within their enterprises, and demonstrates how to mitigate these challenges. Read on to discover expert recommendations on embracing digitization, including how to adopt bimodal IT.
Posted: 08 Aug 2016 | Published: 19 Feb 2016

Gartner

Mapping the Route to Leadership in Hyperconverged Infrastructure
sponsored by Lenovo
RESOURCE: In this resource, learn how to drive strategic growth—fueled by greater IT efficiency—using a hyperconverged system that comprises scale-out hardware and web-scale infrastructure. In addition, access now to increase systems reliability by discovering how HCI delivers economic cloud efficiency.
Posted: 05 Aug 2016 | Published: 05 Aug 2016

Lenovo

Top 10 IoT Technologies for 2017 and 2018
sponsored by Gartner
ANALYST REPORT: Assuage your IoT fears. Discover how to unlock the full potential of IoT with 10 vital technologies. Download now to learn when these technologies will become relevant, who will be impacted, and when you should exercise caution.
Posted: 04 Aug 2016 | Published: 22 Jan 2016

Gartner

Top 10 Recommended IT Cost Optimization Ideas for 2016
sponsored by Gartner
ANALYST REPORT: Access this exclusive analyst report to discover how to deliver IT cost reduction with 10 foundational recommendations. Read on to learn how to standardize applications, improve sourcing capabilities, create shared-service organization for all services, and more.
Posted: 04 Aug 2016 | Published: 29 Feb 2016

Gartner

Will Cloud Computing Continue to Drive Digital Business in 2016?
sponsored by Gartner
ANALYST REPORT: In this informational analysis from Gartner, you will discover how to adapt your IT strategies and leverage key cloud computing capabilities for the digital business in 2016. Download now to access relevant key findings about the competitive advantage of cloud computing, and more.
Posted: 04 Aug 2016 | Published: 08 Dec 2015

Gartner

CIOs Move IT from an ITIL Operational View of Services to a Strategic Business Focus
sponsored by Gartner
ANALYST REPORT: This service portfolio from Gartner offers an analysis of common challenges CIOs face when communicating the strategic business value of moving from process-optimized to service optimized IT operations. Download now to receive expert recommendations for understanding the business context for service delivery.
Posted: 03 Aug 2016 | Published: 22 Feb 2016

Gartner

2016 ITSSM Vendor Evaluation
sponsored by ServiceNow
ANALYST REPORT: In this 2016 expert analysis, Gartner breaks down each vendor's strengths and cautions as well as focuses on vendors that offer not only IT service support functions but also next-generation support capabilities specific to mobility.
Posted: 30 Aug 2016 | Published: 24 Aug 2016

ServiceNow
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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