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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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FlexPod Datacenter with Microsoft SQL Server 2014
sponsored by NetApp
WHITE PAPER: This informational brief, offers an innovative solution that allows you to reduce the complexity of your business application environment while creating highly available infrastructure to protect against compromise while delivering a simplified, standardized and trusted approach for the use and management of your IT resources.
Posted: 28 Sep 2016 | Published: 01 Jul 2015

NetApp

The Right Mix: Developing the Right Hybrid IT Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Discover how to formulate the right hybrid IT infrastructure to meet the needs of your apps, services, and enterprise. Access now to learn the formula for achieving the optimal mix of traditional IT, private cloud, and public cloud services.
Posted: 26 Sep 2016 | Published: 31 Jul 2016

Hewlett Packard Enterprise

Deliver Better Business Value with a Clear Multicloud Strategy
sponsored by Hewlett Packard Enterprise
ANALYST REPORT: Access this exclusive Forrester report to discover how to develop a multicloud strategy that powers growth while meeting obligations around data protection, cost control, and more.
Posted: 26 Sep 2016 | Published: 31 Dec 2015

Hewlett Packard Enterprise

IT Workload Automation (WLA): Market Providers on the Radar
sponsored by CA Technologies
WHITE PAPER: Discover a complete evaluation of one leading workload automation (WLA) portfolio provider, and in it, learn how to centrally manage a vast variety of enterprise workflows and align resources to meet real-time business demands. Additionally, assess this WLA tool along 5 critical criteria.
Posted: 23 Sep 2016 | Published: 31 Mar 2016

CA Technologies

Unified Infrastructure Management for Databases: An Overview
sponsored by CA Technologies
WHITE PAPER: Discover unified database infrastructure management that delivers comprehensive monitoring across multiple database servers, as well as will uncover performance bottlenecks. Access now to ensure database integrity with a solution that supports Oracle, IBM DB2, SQL Server, Sybase, and IBM Informix.
Posted: 23 Sep 2016 | Published: 31 Dec 2014

CA Technologies

Moving Beyond Masking and Subsetting: Realizing the Value of Test Data Management
sponsored by CA Technologies
WHITE PAPER: This paper describes common problems and potential benefits of Test Data Management (TDM) in a testing and development environment. Debunk assumptions that could be holding you back from better TDM, learn why masking production data is not a simple solution, and discover a more efficient and easier TDM policy for IT.
Posted: 22 Sep 2016 | Published: 31 Jul 2016

CA Technologies

How to Achieve Transformative Business Outcomes with ITSM
sponsored by Hewlett-Packard Enterprise
VIDEO: Tune into this brief video to achieve transformative business outcomes with an ITSM that will improve organizational agility, boost business efficiency, and lower operational costs. Watch now to faster realize transformative ideas for the enterprise—and deliver them with greater impact.
Posted: 19 Sep 2016 | Premiered: 31 Dec 2015

Hewlett-Packard Enterprise

Why You Shouldn’t Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER: Migrating to a modern ITSM platform has myriad benefits. So why aren't more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it.
Posted: 19 Sep 2016 | Published: 01 Aug 2016

ServiceNow

IT Project in the Middle East
sponsored by ComputerWeekly.com
EGUIDE: The Middle East is becoming a trailblazer in the use of modern technology to improve business and society.
Posted: 19 Sep 2016 | Published: 19 Sep 2016

ComputerWeekly.com

Cloud Computing Services: What's Your Enterprise IT Forecast
sponsored by Windsor Group
WHITE PAPER: This informational white paper identifies five essential characteristics that define cloud computing as well as how to use these to your advantage. Furthermore it predicts how enterprise cloud computing can enable day-to-day operations in ways traditional IT arrangements cannot.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Benchmarking Your Internal IT Costs: Building Your IT Infrastructure Service Baseline
sponsored by Windsor Group
WHITE PAPER: This analytic white paper introduces the importance of benchmarking your internal IT costs by keeping track of your IT service baseline. Doing this can define your current IT infrastructure service cost and output, as well as act as a measurement tool for continuous improvement.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Put Your Customer First with Scalable and Adaptable Unified Infrastructure Monitoring
sponsored by CA Technologies
SOFTWARE DOWNLOAD: Are disparate monitoring systems tripping you up with convoluted complexity? Download here a free trial of CA Unified Infrastructure Management, which will empower your customer-first strategies with a scalable, adaptable unified monitoring solution—eliminating the need for disparate monitoring systems.
Posted: 13 Sep 2016 | Premiered: 13 Sep 2016

CA Technologies

Emerson Network Power Global Services - We Can Do That
sponsored by Emerson
VIDEO: This short video introduces an international service partner that offers fast local solutions that can be applied to operations worldwide. Watch now to see how this partner can ensure reliability and maintain business critical continuity.
Posted: 12 Sep 2016 | Premiered: 07 Apr 2015

Emerson

The State of Latency, Containers & Microservices Survey Methodologies & Results
sponsored by Turbonomic
WHITE PAPER: This detailed white paper investigates the state of latency, containers and microservices in the data center by conducting a survey aimed to explore common themes within these systems.
Posted: 08 Sep 2016 | Published: 01 Aug 2015

Turbonomic

7 Use Cases for Meeting Your Comprehensive Test Data Needs
sponsored by CA Technologies
RESOURCE: Address quality and compliance challenges that arise from provisioning large copies of production data with a comprehensive test data management solution. Read on to learn 7 methods for the reduction of IT ops complexity in application delivery and in DevOps development.
Posted: 08 Sep 2016 | Published: 08 Sep 2016

CA Technologies

Addressing the Sharp Demand for Managing IT Complexity (CIO Insight)
sponsored by SAP/Lenovo/Intel
WHITE PAPER: Identify the root causes of IT complexity, and learn how to mitigate the burden it imposes on internal operations, especially agility and real-time information access. Read on now to reduce complexity and simplify IT ops.
Posted: 07 Sep 2016 | Published: 30 Jun 2015

SAP/Lenovo/Intel

Deepen Visibility into Cloud and Hybrid IT with Unified Infrastructure Management
sponsored by CA Technologies
WHITE PAPER: Learn why it's recommended your organization extends the visibility of existing infrastructure tools with a unified, hybrid IT monitoring platform—providing visibility into traditional and next-generation technologies. Read on to take a unified approach to IT ops, and monitor all hybrid cloud, software-defined, and converged environments.
Posted: 07 Sep 2016 | Published: 30 Jun 2016

CA Technologies

2016 DevOps Salary Report
sponsored by Puppet
RESEARCH CONTENT: This report examines the results of the 2016 State of DevOps Report, particularly in connection with data collected on salaries. Access now so you can see how your own salary stacks up against others in your region and industry.
Posted: 02 Sep 2016 | Published: 02 Sep 2016

Puppet

The Right Infrastructure Strategy to Support Bimodal IT Capabilities
sponsored by Red Hat
RESOURCE: Learn the importance of implementing a bimodal IT infrastructure to handle extreme, real-time innovation. Access this resource and discover how business leaders can create their own bimodal infrastructure strategy that enables the IT team to be prepared for the future's rapidly evolving cloud innovations.
Posted: 31 Aug 2016 | Published: 31 Aug 2016

Red Hat

Technology Dependency Map
sponsored by Databarracks
ASSESSMENT TOOL: Use this tool to map your IT services to the assets that support them and reveal the hidden dependencies within your infrastructure.
Posted: 30 Aug 2016 | Published: 30 Aug 2016

Databarracks

FAQs for Using Lithium-ion Batteries with a UPS
sponsored by Schneider Electric
RESOURCE: This expert analysis breaks down the benefits of using lithium-ion batteries due to their smaller lighter build, their ability to recharge faster, as well as their doubled life span. Also, gain answers to some of the fundamental questions surrounding lithium-ion batteries.
Posted: 30 Aug 2016 | Published: 01 Jan 2016

Schneider Electric

2016 ITSSM Vendor Evaluation
sponsored by ServiceNow
ANALYST REPORT: In this 2016 expert analysis, Gartner breaks down each vendor's strengths and cautions as well as focuses on vendors that offer not only IT service support functions but also next-generation support capabilities specific to mobility.
Posted: 30 Aug 2016 | Published: 24 Aug 2016

ServiceNow

Embrace a Truly Customer-Centric Approach Through Flexible, Tailored Cloud Services
sponsored by IBM
CASE STUDY: Access this case study to discover how, like Sigmax, to deliver a new range of cloud services that can be precisely tailored to individual customer needs. Learn how a complete, converged infrastructure can drive operational efficiency through higher resource utilization, and more.
Posted: 29 Aug 2016 | Published: 29 Aug 2016

IBM

CIO Trends #2: Nordics
sponsored by ComputerWeekly.com
EGUIDE: Computer Weekly talks to more IT leaders than any other publication, and our reporters gather in-depth insights into the challenges facing CIOs, CTOs and CDOs. This guide offers a collection of our most popular articles for IT leaders,
Posted: 25 Aug 2016 | Published: 25 Aug 2016

ComputerWeekly.com

What to Expect from Emerging Data Center Trends for the Upcoming Years and How to Benefit from Them
sponsored by Colt Data Centre Services
EGUIDE: This expert eGuide predicts upcoming data center changes as well as which trends to pay close attention to and how they can benefit your enterprise. Also, gain insight on some of the challenges that these new trends can present, and ways to overcome them.
Posted: 21 Sep 2016 | Published: 20 Sep 2016

Colt Data Centre Services
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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