CA Spectrum Service Assurance Product Brief
sponsored by CA
PRODUCT OVERVIEW:
Read this brief paper for specifics about the CA Spectrum Service Assurance product's features and benefits.
Posted: 20 Nov 2009 | Published: 20 Nov 2009
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CA Service Assurance Webcast: Transforming IT in Lean Times
sponsored by CA
WEBCAST:
Many companies face IT challenges related to visualization, integration, discovery and mapping, prioritization, predictive strategies, and reporting accuracy. This webcast addresses these challenges and explains how CA's approach to service quality is both effective and cost-conscious in lean times.
Posted: 20 Nov 2009 | Premiered: 20 Nov 2009
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EMA Impact Brief: CA Spectrum Service Assurance Bridges Service Management Gap
sponsored by CA
WHITE PAPER:
Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.
Posted: 19 Nov 2009 | Published: 19 Nov 2009
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End-to-End Service Management in the Virtualized Environment: Delivering on the Promises of Virtualization
sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users.
Posted: 13 Nov 2009 | Published: 13 Nov 2009
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Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency
sponsored by Hewlett-Packard Company
WHITE PAPER:
This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
Posted: 13 Nov 2009 | Published: 13 Nov 2009
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Managing Operator Networks as an Outsourcing Service
sponsored by Alcatel-Lucent
EGUIDE:
Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
Posted: 13 Nov 2009 | Published: 13 Nov 2009
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Tivoli Beat Article: Seamlessly Link IT Development and Operations
sponsored by IBM
TECHNICAL ARTICLE:
This executive brief reviews the benefits of integrated asset management between development and operations and provides a concrete example of the impact analysis benefits of having a unified catalog of services and assets.
Posted: 12 Nov 2009 | Published: 12 Nov 2009
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IBM Service Management: Visibility. Control. Automation
sponsored by IBM
BROCHURE:
This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
Posted: 12 Nov 2009 | Published: 12 Nov 2009
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Greening the Data Center with IBM Tivoli Software: An Integrated Approach to Managing Energy IBM Tivoli
sponsored by IBM
WHITE PAPER:
This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers.
Posted: 12 Nov 2009 | Published: 12 Nov 2009
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Service Catalog Management
sponsored by Axios Systems
WEBCAST:
In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
Posted: 12 Nov 2009 | Premiered: 12 Nov 2009
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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
Posted: 11 Nov 2009 | Published: 11 Nov 2009
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Seeding the Clouds: Key Infrastructure Elements of Cloud Computing
sponsored by IBM
WHITE PAPER:
This paper describes a high-level cloud computing infrastructure services framework and the underlying technology enablers, such as virtualization, automation, self-service portal, monitoring and capacity planning. It also discusses examples of, and the value propositions for, certain data centers that have been built in this manner to date.
Posted: 11 Nov 2009 | Published: 11 Nov 2009
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CIO Decisions eZine: ITSM Managing for Efficiency and Effectiveness
sponsored by SkillSoft Corporation
EZINE:
IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation.
Posted: 10 Nov 2009 | Published: 10 Nov 2009
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The Trends and Direction of Enterprise Architecture (EA)
sponsored by Infosys Technologies Limited
ANALYST REPORT:
Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
Posted: 04 Nov 2009 | Published: 04 Nov 2009
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Fast, Affordable SAP for Mid-market Chemicals: Advance your Business Agility
sponsored by Atos Origin
WHITE PAPER:
This product brochure highlights how mid-market Chemicals companies now have a full SAP solution specifically designed for them through the collaboration of Atos Origin and SAP. The solution is a rapid implementation of SAP and ongoing support services with per-user pricing that fits the budget of this target market.
Posted: 04 Nov 2009 | Published: 04 Nov 2009
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Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft
sponsored by Nimsoft, Inc.
CASE STUDY:
Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
Posted: 04 Nov 2009 | Published: 04 Nov 2009
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Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management
sponsored by Nimsoft, Inc.
WHITE PAPER:
For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: 04 Nov 2009 | Published: 04 Nov 2009
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How IT Can Help Companies Make Better, Faster Decisions
sponsored by SAP AG
WHITE PAPER:
IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
Posted: 30 Oct 2009 | Published: 30 Oct 2009
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Virtualization, Cloud Computing and the IT Service Catalog
sponsored by newScale, Inc.
WEBCAST:
In this webcast, learn about an IT service catalog that will help you achieve virtualization benefits like cost savings and IT agility. Discover a new operating model that enables effective virtualization and cloud computing management. Learn how IT can become more cloud-like and explore how to pave the way for an internal cloud.
Posted: 29 Oct 2009 | Premiered: 29 Oct 2009
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eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost
sponsored by HP
EBOOK:
Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.
Posted: 28 Oct 2009 | Published: 28 Oct 2009
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Reinventing Your Infrastructure with IIMv3
sponsored by CompuCom Systems, Inc.
WHITE PAPER:
This paper is the first in a series of white papers designed to provide a complete view of IIMv3 and its value proposition to the enterprise. Look for additional white papers on IT transformation, the IIMv3 architecture, and the Next Generation Data Center.
Posted: 23 Oct 2009 | Published: 23 Oct 2009
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Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs
sponsored by Intel Technology Provider
CASE STUDY:
Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge.
Posted: 15 Oct 2009 | Published: 15 Oct 2009
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Implementing Best Practices: The Dell Management Console and ITIL
sponsored by Dell and Symantec
WHITE PAPER:
The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
Posted: 15 Oct 2009 | Published: 15 Oct 2009
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Agosto Takes Managed Services to a New Level with Google Apps
sponsored by Google Apps Authorized Reseller Program
CASE STUDY:
Read this case study to learn how Agosto used Google Apps to help their client, Dunn Bros', communicate and collaborate between its many store and office locations.
Posted: 15 Oct 2009 | Published: 15 Oct 2009
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