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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Business Value of Managed Services
sponsored by IBM
WHITE PAPER: This white paper outlines the business value of managed services. Read on to learn about the results companies see when switching to managed services.
Posted: 01 Sep 2015 | Published: 01 Sep 2015

IBM

Financing IT Service Platforms
sponsored by IBM
WHITE PAPER: This white paper outlines a plan for businesses to easily finance It service programs. Read on to learn how this could help your business save costs increase efficiency.
Posted: 31 Aug 2015 | Published: 31 Aug 2015

IBM

Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This white paper analyzes a modern service management platform, discussing how new IT trends have forced service management to change.
Posted: 28 Aug 2015 | Published: 31 Mar 2015

ServiceNow

IT Without Boundaries: Choosing Between Conventional or Agile IT?
sponsored by Red Hat
WHITE PAPER: Why should you have to choose between conventional and agile IT? News just in: you don't have to anymore. This white paper explains how organizations can operate more efficiently and become more agile at the same time. Access this research to see how you can balance conventional and agile IT.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Red Hat

IT Advancements: Quantifying the Business Value of Nutanix Solutions
sponsored by Nutanix
WHITE PAPER: In this white paper, you will learn why organizations running workloads on hyperconverged infrastructure benefit from strong application performance. Read on here to implement advanced infrastructure solutions in your business.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Nutanix

Increase Employee Productivity with Cloud-Based IT Service Automation
sponsored by ServiceNow
WHITE PAPER: This white paper examines the challenges associated with replacing an inefficient ITSM platform, and outlines the benefits of switching to cloud-based IT service automation. Access this case study to learn how you can deploy a singular ITSM platform.
Posted: 27 Aug 2015 | Published: 30 Apr 2014

ServiceNow

How Blueshore Financial Pioneered and Dominated a New Financial Market Segment with IT Services
sponsored by Hewlett-Packard Limited
CASE STUDY: In the following case study, learn how BlueShore Financial used adaptive HP technology and services to create and then dominate a new financial services market niche.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

Hewlett-Packard Limited

Get Connected: A Checklist for a Smarter, More Effective Government
sponsored by Lenovo and Microsoft
WHITE PAPER: Access the following white paper for an exclusive checklist that will help guide you to create a smarter, more effective government.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

Lenovo and Microsoft

Digital District Leadership in Five Steps
sponsored by Lenovo & Intel
WHITE PAPER: The following Lenovo checklist, sponsored by Intel outlines a 5 step plan to build your digital district leadership.
Posted: 25 Aug 2015 | Published: 25 Aug 2015

Lenovo & Intel

Digital District Leadership in Five Steps
sponsored by Lenovo & Intel
WHITE PAPER: The following Lenovo checklist, sponsored by Intel outlines a 5 step plan to build your digital district leadership.
Posted: 25 Aug 2015 | Published: 25 Aug 2015

Lenovo & Intel

Get Connected: A Checklist for a Smarter, More Effective Government
sponsored by Lenovo and Microsoft
WHITE PAPER: Access the following white paper for an exclusive checklist that will help guide you to create a smarter, more effective government.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Lenovo and Microsoft

IT Automation: Exploring 4 Use Cases
sponsored by Puppet Labs
WHITE PAPER: In this white paper, explore a series of stories in which organizations from different industries leveraged IT automation to trailblaze a path toward innovation and business growth.
Posted: 21 Aug 2015 | Published: 21 Aug 2015

Puppet Labs

MSPs: Top 4 Signs It's Time for a New RMM
sponsored by LogicNow
WHITE PAPER: In this white paper, explore the top 4 warning signs it's time for a new remote monitoring and management (RMM) platform and discover 2 best practices for making a successful RMM switch.
Posted: 21 Aug 2015 | Published: 31 Dec 2014

LogicNow

What Windows Admins Need from Configuration Management
sponsored by Puppet Labs
WHITE PAPER: In this white paper, discover what to look for in a configuration management tool for your Windows environment.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Puppet Labs

Your Guide to Automated Configuration Management
sponsored by Puppet Labs
WHITE PAPER: In this white paper, discover why automated configuration management matters and how to get it up and running in your enterprise. Read on see its capabilities and how it will affect everyone from IT managers to customers.
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Puppet Labs

Precedent Technologies Partners With SolarWinds N-Able to Fend Off MSP Competition
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one MSP was able become more efficient through automation. Read on to learn how this company as able to spend less time manually updating systems, as well as grow its sales by 10%
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Solarwinds N-able

Numa Networks’ Pure-Play MSP Strayegy Pays Off With SolarWinds N-Able
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one MSP was able become more efficient through automation. Read on to learn how this company as able to spend less time updating software, as well as build a powerful and effective help desk service.
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Solarwinds N-able

The Complete Guide to Choosing an Online Help Desk
sponsored by Freshdesk Inc.
WHITE PAPER: This white paper walks through each stage of the decision making process for choosing the right online helpdesk.
Posted: 18 Aug 2015 | Published: 18 Aug 2015

Freshdesk Inc.

Top 5 Characteristics of Infrastructure Leaders
sponsored by Hewlett-Packard Limited and Intel ®
WHITE PAPER: his white paper examines the top five characteristics of IT infrastructure leaders. Read on to learn what these qualities are and discover where your organisation stands in terms of IT management.
Posted: 18 Aug 2015 | Published: 18 Aug 2015

Hewlett-Packard Limited and Intel ®

2015 Report: Profiling Infrastructure Leaders
sponsored by Hewlett-Packard Limited and Intel ®
WHITE PAPER: This report, based on findings from a December 2014 through January 2015 survey, examines who can be considered the leaders, mainstream players and laggards in modern digital asset management by taking a close look at the most successful (and least successful) management practices. Learn where today's organisations stand.
Posted: 18 Aug 2015 | Published: 18 Aug 2015

Hewlett-Packard Limited and Intel ®

GCI: On the Fast Track to Success With SolarWonds N-Able
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one MSP was able become more efficient through automation. Read on to learn how this company as able to spend less time trouble shooting and achieve consistent growth.
Posted: 17 Aug 2015 | Published: 17 Aug 2015

Solarwinds N-able

Danish MSP datacompagniet Makes Smooth Transition to Managed Services with SolarWinds N-Able
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one IT service provider was able to easily make the transition to MSP by implementing automation. Read on to learn how this company was able to break into new areas including cloud, MDM, and more.
Posted: 14 Aug 2015 | Published: 14 Aug 2015

Solarwinds N-able

Cloud Builders: What's Your Blueprint?
sponsored by Dell, Inc.
WHITE PAPER: In this white paper, explore a high level blueprint of the essential capabilities required for successful cloud deployments.
Posted: 13 Aug 2015 | Published: 31 Dec 2014

Dell, Inc.

MSP Drives Growth with All-In-One Private Clouds
sponsored by Dell, Inc.
CASE STUDY: In this case study, explore how a hosting company in Germany grew more than 300% in the cloud market by using a shared infrastructure platform for its new all-in-one private cloud offering.
Posted: 13 Aug 2015 | Published: 28 Feb 2015

Dell, Inc.

Danet Technology Perfects RMM Automation with SolarWinds N-Able
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one IT service provider was able to easily make the transition to MSP by implementing automation. Read on to learn how this company was able to grow and create a more fluid business.
Posted: 12 Aug 2015 | Published: 12 Aug 2015

Solarwinds N-able
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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