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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 

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IT Service Management Reports
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Transition From Reactive to Proactive IT: Four Ways ITSM Solutions Help Create a Proactive Enterprise
sponsored by SunView Software Inc.
EBOOK: IT departments need to transition from being reactive to proactive. Instead of putting out fires as they come up, prevent them from happening in the first place. In this e-book you will see use-cases that examine four ways AI-powered tools are helping organizations take a more proactive approach to improve IT service management.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

SunView Software Inc.

Understanding the Strategic Value of AI for ITSM: 4 Ways AI Is Driving Digital Transformation for the Enterprise
sponsored by SunView Software Inc.
EBOOK: Read this white paper to learn how AI-enabled ITSM tools enable companies to offer exceptional customer experiences while improving decisions, increasing IT staff productivity, and reshape the way business is conducted.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

SunView Software Inc.

The ITSM Buyer's Guide: 5 Must Have-Criteria in a Next Generation ITSM Solution
sponsored by SunView Software Inc.
WHITE PAPER: ITSM today is reactive and siloed, but a different solution will be required to bring your organization into the modern era of digital transformation. Take a look at this whitepaper to learn the five things your next generation of ITSM must do to emphasize tracking, understanding, and predicting.
Posted: 15 Jan 2018 | Published: 15 Jan 2018

SunView Software Inc.

Get the Most Business Value From Your Converged Infrastructure
sponsored by Dell EMC and Intel®
RESOURCE: Download to learn how to gain the most value from your infrastructure by starting with a converged system as the foundation for more effective service delivery. You'll discover how to automate resource provisioning for faster consumption to streamline operations, and more.
Posted: 12 Jan 2018 | Published: 31 Dec 2017

Dell EMC and Intel®

Data Center Consolidation for a Multi-Cloud Era: Quantifying the Impact
sponsored by Dell EMC and Intel®
RESOURCE: This resource stacks up data center modernization and migration services against internal consolidation efforts. Read on to see which method results in lower operating costs, faster operational processes, and more robust infrastructure to quickly realize your multi-cloud infrastructure goals.
Posted: 10 Jan 2018 | Published: 12 Oct 2017

Dell EMC and Intel®

Building Business Apps at Lightspeed
sponsored by ServiceNow
EGUIDE: In an age where emphasis is on ever-increasing speed and responsiveness, the question has become how to accelerate digital transformation. In this e-book, you will find nine case studies of enterprises building apps at lightspeed and two developers that are accelerating digital transformation efforts.
Posted: 09 Jan 2018 | Published: 29 Mar 2017

ServiceNow

Tata Communications Dives Deep into Containers, Adds Managed Services for Azure
sponsored by Tata Communications and Intel
RESOURCE: This 451 Research Report takes a closer look at a Containers as a Service (CaaS) offering that aims to shorten the app development cycle while providing the controls, compliance, security (including LDAP/AD integration), and support that matter most to IT admins. Read on to get your copy.
Posted: 04 Dec 2017 | Published: 28 Aug 2017

Tata Communications and Intel

Accelerate Digital Transformation with High Performance, Agile Container Services
sponsored by Tata Communications and Intel
DATA SHEET: Download this datasheet to examine a containers-as-a-service (CaaS) offering that launches Docker containers with pre-built templates and app images, has 3 layers of security, and which enables you to maintain complete container control.
Posted: 30 Nov 2017 | Published: 30 Nov 2017

Tata Communications and Intel

CloudForms Management for VMware Environments
sponsored by Red Hat
DATA SHEET: Download this datasheet to accelerate service delivery, and reduce the time spent on low-value tasks, with a management tool that continuously monitors your VMware environments, and includes a self-service portal backed by automated provisioning and configuration for complete life-cycle management.
Posted: 31 Oct 2017 | Published: 31 Oct 2017

Red Hat

Software Development Patterns and Processes for Continuous Application Modernization
sponsored by Red Hat
WHITE PAPER: This white paper illustrates three specific software development patterns with which you can modernize existing apps. Read on to use these techniques to help establish a practice for continuous modernization, to extend the life of existing apps, and to determine when it is necessary to rewrite from scratch.
Posted: 30 Oct 2017 | Published: 31 Dec 2016

Red Hat

Emerging Trends and New Developments in Software-Defined Networks
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, Computer Weekly sits down with with senior IT managers from a number of multi-national companies to discuss the latest trends and newest developments in the world of software-defined networks.
Posted: 23 Oct 2017 | Published: 23 Oct 2017

ComputerWeekly.com

Why Enterprises Are Embracing Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: Download this interactive resource to discover a virtual SAN-powered hyper-converged infrastructure (HCI) that will ameliorate inflexible legacy infrastructure issues with 10x increase in usable capacity, enterprise-class availability with support for stretched clusters, and more.
Posted: 25 Sep 2017 | Published: 31 Jan 2017

VMware & Intel

Accelerate Service Delivery to Increase IT Value
sponsored by Red Hat
WHITE PAPER: By accelerating service delivery, IT organizations can better support developers and lines of business. Access this white paper to learn how to streamline processes to increase the value of your organization and give your business a competitive advantage.
Posted: 14 Jul 2017 | Published: 30 Dec 2016

Red Hat

Case Study: How the University of Salzburg Built a Self-Service IT Portal
sponsored by Red Hat
CASE STUDY: Learn from the Paris Lodron University of Salzburg's case how using an IaaS cloud platform enabled them to streamline access to IT services and resources. Access now to learn how to achieve automated deployment of IT services, improve resource scalability with integrated open source solutions, and more.
Posted: 31 Oct 2017 | Published: 31 Oct 2017

Red Hat

Red Hat CloudForms Unifies and Improves Service Delivery and Management
sponsored by Red Hat
WHITE PAPER: This paper presents an economic analysis of Red Hat CloudForms, which can automate operational processes and unify service management across multivendor virtual and cloud environments. Read on to streamline service delivery with features such as automated policy enforcement and remediation, and more.
Posted: 31 Oct 2017 | Published: 31 Oct 2016

Red Hat

The Business Value of Red Hat CloudForms
sponsored by Red Hat
WHITE PAPER: This report highlights a vendor-agnostic platform for self-service provisioning and workload life-cycle management across hybrid multivendor virtualized, private cloud, public cloud, and container-based environments. Access now to deliver services and infrastructure resources with agility across the entire ecosystem, and more.
Posted: 30 Oct 2017 | Published: 30 Sep 2016

Red Hat

IT Modernization: Orchestration and Automation Solutions
sponsored by Red Hat
PRODUCT OVERVIEW: This resource details several tools that enable the self-service and automatic provisioning of infrastructure resources to dynamically develop and deploy applications—streamlining DevOps processes with the goal of creating a more agile infrastructure. Download your copy here.
Posted: 30 Oct 2017 | Published: 31 Dec 2016

Red Hat

Platform-as-a-Service, DevOps, and Application Integration
sponsored by Red Hat
EBOOK: Deciding to implement PaaS for app integration and delivery can bring up more questions than answers. Access this e-book to gain a clear understanding of PaaS. You'll learn the benefits of PaaS, how PaaS simplifies DevOps initiatives, and more.
Posted: 30 Oct 2017 | Published: 31 Dec 2016

Red Hat

Building JBoss EAP 7 Microservices on OpenShift Enterprise 3
sponsored by Red Hat
RESOURCE: This detailed reference architecture is a blueprint for using JBoss EAP 7.0 to build a microservices architecture that takes full advantage of OpenShift Enterprise 3.2. You'll be guided step-by-step through the building and application deployment processes. Download your copy here.
Posted: 27 Oct 2017 | Published: 30 Jun 2016

Red Hat

Continuous Integration and Delivery with Ansible
sponsored by Red Hat
WHITE PAPER: If your team is struggling to enable continuous integration and continuous deployment (CI/CD), it may be time to consider implementing an IT automation engine. Read on here to learn about an open source automation engine that could help you enable CI/CD with zero downtime.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Red Hat

Infrastructure Control with Red Hat Ansible Tower
sponsored by Red Hat
WHITE PAPER: In this paper, discover a framework for controlling, securing, and managing your Ansible automation. Download now to see how this framework provides a single language for DevOps, continuous integration and continuous delivery (CI/CD), and more.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Red Hat

Accelerate Service Delivery to Increase IT Value
sponsored by Red Hat
RESOURCE: By downloading this resource, you'll learn how to accelerate IT service delivery using self-service catalogs and automated provisioning. Read on to see how the management tools outlined here will assist in delivering more apps and services to market, faster, while still maintaining operational control of all environments.
Posted: 26 Oct 2017 | Published: 31 Dec 2016

Red Hat

How to Achieve a Successful Microservices Architecture
sponsored by Red Hat
WHITE PAPER: Discover how to achieve success with microservices here. Read on to build your microservices foundation to improve upon service-oriented architecture, and thus benefit from easier development and maintenance, independent scalability of application components, and more.
Posted: 26 Oct 2017 | Published: 31 Dec 2016

Red Hat

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

Business Critical Applications on VxRail
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Delve into this resource to lock-in high availability, resiliency, predictable performance, and mixed workload consolidation for your most demanding business apps with hyper-converged infrastructure (HCI). See how HCI powered by vSAN effectively supports apps like VDI, CRM, SQL Server, and more.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Dell EMC Intel (Xeon) ®
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