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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Avoid Mistakes That Will Sabotage Your ITSM Program
sponsored by ServiceNow
EGUIDE: Access the following e-guide to learn how to avoid the most common bad mistakes that will harm your ITSM program. Additionally, discover how applying lean principles to ITSM not only helps CIOs cut the fat out of IT service delivery processes, but also find a balance for continuous service improvement.
Posted: 01 Apr 2015 | Published: 01 Apr 2015

ServiceNow

ABCs of ITIL®
sponsored by Global Knowledge
WHITE PAPER: Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Global Knowledge

Your Guide to: Tackling the Top 3 IT Service Management Challenges
sponsored by ServiceNow
WHITE PAPER: There are three main areas that can quickly become headaches in an IT organization: request management, asset tracking, and reporting. Read this white paper to learn how to reach IT service prominence in these areas by rethinking your approach to all of them.
Posted: 30 Mar 2015 | Published: 30 Mar 2015

ServiceNow

How to Reap the Benefits of a Flexible ITSM Platform
sponsored by ServiceNow
EGUIDE: This eguide explains how to remain business-aligned, operationally controlled and cost-effective with an evolving ITSM.
Posted: 29 Mar 2015 | Published: 29 Mar 2015

ServiceNow

License Management Using Unified Asset and Service Management
sponsored by Global Knowledge
WHITE PAPER: Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.
Posted: 29 Mar 2015 | Published: 31 Dec 2014

Global Knowledge

Orchestration For Modern IT: Helping IT Accelerate Business
sponsored by ServiceNow
WHITE PAPER: View this white paper to learn how orchestration can help manage the cloud and accelerate your business.
Posted: 27 Mar 2015 | Published: 01 May 2013

ServiceNow

IT Hosting Perspective in the Midmarket
sponsored by Vision Solutions
WHITE PAPER: This white paper provides some insight into how providers can create optimized IT hosting for the modern environment.
Posted: 26 Mar 2015 | Published: 31 Dec 2013

Vision Solutions

Take Control of Your Business Environment With Several Integrated Solutions
sponsored by Novell Ltd.
WHITE PAPER: Access this white paper to discover a new strategy designed to facilitate and accelerate endpoint management.
Posted: 25 Mar 2015 | Published: 01 Oct 2014

Novell Ltd.

Report Your Way To A Better Customer Relationship
sponsored by N-able Technologies
EBOOK: This eBook explains how you can build and maintain great customer relationships with expert communication. Read more to learn about 3 different reports you can run regularly to ensure that you are doing everything you can to build customer satisfaction.
Posted: 24 Mar 2015 | Published: 20 Feb 2015

N-able Technologies

Managed Services Pricing Guide (USD)
sponsored by N-able Technologies
WHITE PAPER: This white paper reviews the managed service provider market and provides specific pricing structures so that you can start to build monthly recurring revenue. Read more to learn how you can make the transition to a more stable service structure.
Posted: 24 Mar 2015 | Published: 24 Mar 2015

N-able Technologies

Change Is Good: How IT Leverages Change Management Through Service Automation
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Access this insightful infograph to learn which tools can automate critical processes, effectively leveraging expert IT knowledge everytime change occurs. You'll be happy to know that by improving your infrastructure with effective change management, many improvements are possible.
Posted: 23 Mar 2015 | Published: 23 Mar 2015

FrontRange Solutions Inc.

Moving to the Cloud? How A Managed Services Provider Can Help
sponsored by Rackspace
WHITE PAPER: Access this expert resource to learn how a managed services provider can help you on your move to the cloud. You'll get insight into how managed service providers can help you with product selection, scalability, and shifting workloads to the cloud as well as ensuring cloud security.
Posted: 20 Mar 2015 | Published: 27 Oct 2014

Rackspace

Making the Enterprise Service Management Journey
sponsored by Team Ultra Ltd
WEBCAST: In this series of webinars, learn what ITSM experts have to say about embarking on a successful journey to enterprise service management. Tune in to each webinar now for a thorough break down of service management.
Posted: 17 Mar 2015 | Premiered: Feb 25, 2015

Team Ultra Ltd

4 Critical Steps for IT Uptime, Security, and Connectivity
sponsored by CyrusOne
WHITE PAPER: To accommodate customer demands, increasing amounts of data, and changing regulations, your business needs to stay ahead of the curve. This white paper explores how colocation can help you do just that, with high levels of network flexibility and security.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

CyrusOne

What Can Cloud Computing Do For Your Organization?
sponsored by SimpliVity
WHITE PAPER: The following white paper explores how cloud computing transforms IT organizations into IT-as-a-Service organizations allowing for innovation, agility, cost economics, and increased time to market. Read now to learn how else this technology can benefit your organization.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

SimpliVity

University of Warwick Implements IT Service Management Best Practices
sponsored by Team Ultra Ltd
CASE STUDY: The University of Warwick was plagued by limited IT resources, backlogged requests, and inhibited flexibility from manual processes, so they sought after TeamUltra for help. The following case study examines how TeamUltra was able to assist the University of Warwick in overcoming their ailments.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

Team Ultra Ltd

Sky accelerates and optimises deployment of ServiceNow with TeamUltra
sponsored by Team Ultra Ltd
CASE STUDY: Sky was in need of a way to implement incident, problem, change, service request and CMBD, as well as a way to leverage automation and service management capabilities. The following case study explores the enterprise service management platform they used to reach their goals.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

Team Ultra Ltd

Unwelcome surprises: The 6 hidden costs of cloud IT services
sponsored by Intermedia.Net
WHITE PAPER: Access the following white paper to uncover the 6 hidden costs of cloud IT services.
Posted: 05 Mar 2015 | Published: 05 Mar 2015

Intermedia.Net

Case Study: Healthcare Company Goes 100% Cloud
sponsored by Dimension Data
VIDEO: In this brief video, learn how an integrated healthcare company completely migrated to a hybrid cloud environment for a more flexible, dynamic, efficient data center.
Posted: 03 Mar 2015 | Premiered: 17 Dec 2014

Dimension Data

Extracting the Full Business Value from Cloud Services
sponsored by NaviSite
WHITE PAPER: This white paper proposes that the key to achieving the most value from cloud investments includes considering the impact that they will have throughout the entire organization, and explores real-world customer experiences that examine the true business impact of the cloud.
Posted: 03 Mar 2015 | Published: 30 Sep 2014

NaviSite

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

Smarter IT – Optimize IT Delivery, Accelerate Innovation
sponsored by IBM
WHITE PAPER: Access this informative resource to learn how you can optimize your IT delivery to accelerate innovation—regardless of whether it's on-premise, in the cloud, or hybrid operations.
Posted: 23 Feb 2015 | Published: 31 Oct 2014

IBM

Growing Complexities in Cloud Computing
sponsored by CloudHealth Technologies
WHITE PAPER: Legacy IT service management (ITSM) tools designed for on-premise data centers aren't effective for managing cloud centric applications and infrastructures. Companies are adopting multiple open source and point systems to manage specific aspects of their cloud infrastructure. This white paper describes how ITSM suites are changing.
Posted: 16 Feb 2015 | Published: 15 Jan 2015

CloudHealth Technologies

The Compelling Case for a Business Focus in IT Service Management
sponsored by IBM
WHITE PAPER: This white paper explores the challenges, benefits and ideal capabilities of automated IT service management.
Posted: 13 Feb 2015 | Published: 13 Feb 2015

IBM

Build your services business with Veeam and Microsoft Azure Marketplace
sponsored by Veeam Software
WHITE PAPER: Access this white paper to discover how to build your IT service business using cloud provider programs.
Posted: 11 Feb 2015 | Published: 11 Feb 2015

Veeam Software
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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