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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Demo- IT Hybrid Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This video examines how IT departments can eliminate the need for compromise by adopting a hybrid IT service management platform that integrates service and client management capabilities.
Posted: 23 Apr 2015 | Premiered: 23 Apr 2015

FrontRange Solutions Inc.

Effective Change Management: Maximizing IT Reliability Through Service Automation
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper examines this critical challenge and discusses how integrating service automation into change management processes that govern technology adoption technologies is the key to ensuring operational efficiency and improved service quality.
Posted: 22 Apr 2015 | Published: 22 Apr 2015

FrontRange Solutions Inc.

Client Service Management Software Demonstration
sponsored by FrontRange Solutions Inc.
PRODUCT DEMO: Access this resource to learn about upcoming, first-hand demonstrations of these software solutions and how they are helping businesses everywhere – including a personalized demo you can schedule for yourself.
Posted: 21 Apr 2015 | Premiered: 21 Apr 2015

FrontRange Solutions Inc.

Improving The MSP Business Model
sponsored by N-able Technologies
EGUIDE: In this expert guide, discover tips on decreasing inefficiency, enhancing your MSP business model, and more.
Posted: 21 Apr 2015 | Published: 21 Apr 2015

N-able Technologies

Deliver Service Management and Unified Endpoint Management Software from a Single Platform
sponsored by FrontRange Solutions Inc.
VIDEO: This video discusses how IT can deploy service management and unified endpoint management software both on-premise and in the cloud from a single platform, allowing for greater automation and streamlined operations.
Posted: 20 Apr 2015 | Premiered: 13 Nov 2014

FrontRange Solutions Inc.

IT Outsourcing Strategy FAQ: Getting Started on Onshoring & Offshoring
sponsored by Catalyst IT
EGUIDE: In this e-guide, you'll discover the answers to a number of frequently asked questions regarding IT outsourcing, including who CIOs should consult when considering outsourcing; how can organization can assess its readiness; what to keep in mind when selecting a vendor; and more.
Posted: 13 Apr 2015 | Published: 13 Apr 2010

Catalyst IT

How to Forge an ITSM Strategy That Generates Revenue
sponsored by FrontRange Solutions Inc.
EGUIDE: Access this e-guide to discover tips for ITIL certification and training, in addition to rich information regarding the adaptation of ITSM strategies to a mobile workforce. Learn how to unlock IT's fullest potential and drive revenue in your enterprise.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

FrontRange Solutions Inc.

Cutting the Fat Out of the IT Service Delivery Process
sponsored by FrontRange Solutions Inc.
EGUIDE: This expert e-guide highlights the must-have ITSM tool features, including asset discover and license management, service portfolio, configuration management, and more.
Posted: 08 Apr 2015 | Published: 08 Apr 2015

FrontRange Solutions Inc.

Consolidation: The Foundation for IT and Business Transformation
sponsored by ServiceNow
WHITE PAPER: Consult the following white paper to learn if your organization is operating with a handicap and discover how proper consolidation of business applications and processes can facilitate a strong foundation for positive business growth.
Posted: 06 Apr 2015 | Published: 06 Apr 2015

ServiceNow

Renegade IT services and how to manage them
sponsored by SearchCIO.com
VIRTUAL ENVIRONMENT: IT service delivery is built on a request/fulfillment model, but what about services that are not being routed through traditional IT channels, or though IT at all? This classroom feature will look at how CIOs are adapting ITSM to cover non-sanctioned services.
Posted: 06 Apr 2015 | Premiered: 25 Mar 2015

SearchCIO.com

The Keys to Successful ITSM
sponsored by ServiceNow
EGUIDE: This expert e-guide explains what features are critical for successful ITSM tools, and why it is crucial to integrate configuration management and IT asset management.
Posted: 02 Apr 2015 | Published: 02 Apr 2015

ServiceNow

Forging an ITSM Strategy Focused on Business Impact, Not IT Metrics
sponsored by ServiceNow
EGUIDE: This expert e-guide provides an in-depth look at how CIOs are tackling ITSM, as well as how to adapt ITSM strategies to a mobile workforce.
Posted: 02 Apr 2015 | Published: 02 Apr 2015

ServiceNow

Avoid Mistakes That Will Sabotage Your ITSM Program
sponsored by ServiceNow
EGUIDE: Access the following e-guide to learn how to avoid the most common bad mistakes that will harm your ITSM program. Additionally, discover how applying lean principles to ITSM not only helps CIOs cut the fat out of IT service delivery processes, but also find a balance for continuous service improvement.
Posted: 01 Apr 2015 | Published: 01 Apr 2015

ServiceNow

ABCs of ITIL®
sponsored by Global Knowledge
WHITE PAPER: Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Global Knowledge

Your Guide to: Tackling the Top 3 IT Service Management Challenges
sponsored by ServiceNow
WHITE PAPER: There are three main areas that can quickly become headaches in an IT organization: request management, asset tracking, and reporting. Read this white paper to learn how to reach IT service prominence in these areas by rethinking your approach to all of them.
Posted: 30 Mar 2015 | Published: 30 Mar 2015

ServiceNow

How to Reap the Benefits of a Flexible ITSM Platform
sponsored by ServiceNow
EGUIDE: This eguide explains how to remain business-aligned, operationally controlled and cost-effective with an evolving ITSM.
Posted: 29 Mar 2015 | Published: 29 Mar 2015

ServiceNow

License Management Using Unified Asset and Service Management
sponsored by Global Knowledge
WHITE PAPER: Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.
Posted: 29 Mar 2015 | Published: 31 Dec 2014

Global Knowledge

Orchestration For Modern IT: Helping IT Accelerate Business
sponsored by ServiceNow
WHITE PAPER: View this white paper to learn how orchestration can help manage the cloud and accelerate your business.
Posted: 27 Mar 2015 | Published: 01 May 2013

ServiceNow

IT Hosting Perspective in the Midmarket
sponsored by Vision Solutions
WHITE PAPER: This white paper provides some insight into how providers can create optimized IT hosting for the modern environment.
Posted: 26 Mar 2015 | Published: 31 Dec 2013

Vision Solutions

Take Control of Your Business Environment With Several Integrated Solutions
sponsored by Novell Ltd.
WHITE PAPER: Access this white paper to discover a new strategy designed to facilitate and accelerate endpoint management.
Posted: 25 Mar 2015 | Published: 01 Oct 2014

Novell Ltd.

Think of Your Service Desk as a Competitive Advantage
sponsored by Novell Ltd.
WHITE PAPER: In this white paper, find out how you can maximize your service desk to its fullest potential.
Posted: 25 Mar 2015 | Published: 25 Mar 2015

Novell Ltd.

Report Your Way To A Better Customer Relationship
sponsored by N-able Technologies
EBOOK: This eBook explains how you can build and maintain great customer relationships with expert communication. Read more to learn about 3 different reports you can run regularly to ensure that you are doing everything you can to build customer satisfaction.
Posted: 24 Mar 2015 | Published: 20 Feb 2015

N-able Technologies

Managed Services Pricing Guide (USD)
sponsored by N-able Technologies
WHITE PAPER: This white paper reviews the managed service provider market and provides specific pricing structures so that you can start to build monthly recurring revenue. Read more to learn how you can make the transition to a more stable service structure.
Posted: 24 Mar 2015 | Published: 24 Mar 2015

N-able Technologies

Change Is Good: How IT Leverages Change Management Through Service Automation
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Access this insightful infograph to learn which tools can automate critical processes, effectively leveraging expert IT knowledge everytime change occurs. You'll be happy to know that by improving your infrastructure with effective change management, many improvements are possible.
Posted: 23 Mar 2015 | Published: 23 Mar 2015

FrontRange Solutions Inc.

Moving to the Cloud? How A Managed Services Provider Can Help
sponsored by Rackspace
WHITE PAPER: Access this expert resource to learn how a managed services provider can help you on your move to the cloud. You'll get insight into how managed service providers can help you with product selection, scalability, and shifting workloads to the cloud as well as ensuring cloud security.
Posted: 20 Mar 2015 | Published: 27 Oct 2014

Rackspace
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

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