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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementReports
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7 Steps to Next-Gen Managed IT Services Success
sponsored by CompTIA
WHITE PAPER: Explore this exclusive guide to learn the seven steps to next-gen IT management. Discover what your peers offer and provide and how you can successfully carve out your share of the market. Read on to learn more.
Posted: 22 Dec 2014 | Published: 05 Jan 2012

CompTIA

CompTIA Managed Services Trustmark Quick Start Guide
sponsored by CompTIA
WHITE PAPER: Explore this featured resource to learn the strategies to maximize your revenue and provide high caliber services. Examine this guide to gain expert insight into managed services and how to excel as a provider.
Posted: 22 Dec 2014 | Published: 05 Dec 2013

CompTIA

2014 Annual Trends in Managed Services
sponsored by CompTIA
WHITE PAPER: View this extensive and thorough white paper to explore a managed services provider buying guide. Discover what sets the good providers apart from the average ones as well as the red flags to avoid. Read now to learn all you need to know and more when choosing a service provider.
Posted: 18 Dec 2014 | Published: 06 Mar 2014

CompTIA

How to Sell Clients on Co-Managed IT Services
sponsored by ConnectWise
WHITE PAPER: Access the following ebook to learn about an additional service offering you can sell to your clients that allows you to become part of their internal support team. Read on to learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ConnectWise

Buying Guide for Managed Services
sponsored by CompTIA
WHITE PAPER: View this white paper and explore a buyer's guide for managed services. Discover the several subsystems and the characteristics to look for in a good provider. Read on to learn the warning flags and obstacles to avoid.
Posted: 16 Dec 2014 | Published: 15 Jul 2014

CompTIA

How Would Self-Reset Password Solutions Impact Enterprises Around the World?
sponsored by Tools4ever
WHITE PAPER: This white paper explores the results of a survey on self-reset password solutions and the impact that they could have on IT helpdesks.
Posted: 08 Dec 2014 | Published: 08 Dec 2014


How is the Role of the Service Desk Changing in the Age of the Cloud?
sponsored by IBM
WHITE PAPER: Access this research to learn why service desks need to become more diverse and better integrated. You'll learn how your service desk can leverage automation, mobility, and enhanced visibility and analytic insight in order to proactively complement and inform on traditional ITSM processes.
Posted: 08 Dec 2014 | Published: 31 Dec 2013

IBM

The Self-Service Password Reset Checklist
sponsored by Tools4ever
WHITE PAPER: This white paper will help your organization to determine whether investing in a self-service password reset solution is worth it, providing a checklist of issues that your company may encounter along the way and a number of solutions to save you time and money.
Posted: 08 Dec 2014 | Published: 08 Dec 2014


The Compelling Case for Business Focus in IT Service Management
sponsored by IBM
WHITE PAPER: Access this white paper to explore the challenges, benefits, and ideal capabilities of automated IT service management. You'll learn how you can move from a conventional, fragmented management of services approaches to a comprehensive automated next-generation approach designed to simplify administrator service delivery.
Posted: 08 Dec 2014 | Published: 30 Apr 2014

IBM

Why You Need Cloud Management: Putting the Pieces Together
sponsored by Dell, Inc.
WHITE PAPER: This brief article explores the importance of proper cloud management. Read on to get insight into how you can leverage the advice of experts to manage your cloud environments and ensure that you're getting the most out of your investment.
Posted: 03 Dec 2014 | Published: 10 Sep 2014

Dell, Inc.

Turn Data into Knowledge
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, discover one solution that collects user-generated data and transforms it into a self-service help desk. By engaging users to have conversations on a platform as easy and intuitive as Facebook or Twitter, your IT organization mines data to create a self-help portal.
Posted: 26 Nov 2014 | Published: 18 Jun 2014

Hewlett-Packard Company

5 Tactics for Successfully Operationalizing VDI
sponsored by Unidesk Corporation
WHITE PAPER: Access this white paper to explore 5 strategies that IT teams are using to simplify VDI deployments to help alleviate day-to-day VM management and the complexity of virtual desktop environments.
Posted: 25 Nov 2014 | Published: 25 Nov 2014

Unidesk Corporation

HP Service Anywhere
sponsored by Hewlett-Packard Company
WHITE PAPER: View this white paper to discover how (SaaS) through a trusted industry leader delivers the on-demand service your users need to advance your organization.  This solution removes the need for in-house maintenance of software as all patches are handled for you by industry experts. Enjoy 24x7 availability and support including automatic updates.
Posted: 20 Nov 2014 | Published: 01 Nov 2013

Hewlett-Packard Company

Using StorageConsole Backup Manager for IT Chargeback and Showback
sponsored by APTARE
WHITE PAPER: This white paper introduces APTARE StorageConsole Backup Manager, which automatically provides the reporting metrics to create chargeback/showback invoices that detail data consumption by group, cost of data, and bottom line total.
Posted: 18 Nov 2014 | Published: 30 Jun 2014

APTARE

StruxureWare for Data Centers - A Hollistic View for Your Team
sponsored by Schneider Electric
VIDEO: View this video to learn about a data center infrastructure management suite to give your team a holistic view across your facility. Control your data center performance and monitor the equipment's ROI, CAPEX, and OPEX through intuitive applications.
Posted: 17 Nov 2014 | Premiered: 12 Apr 2013

Schneider Electric

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: Read this white paper to uncover how outsourcing opens up possibilities for your IT staff to work on more strategic projects while increasing business agility. Discover the four configurations for managing your IT staff and how to transform them into service brokers to advance your organization.
Posted: 17 Nov 2014 | Published: 11 Jul 2014

Rackspace

Rethinking People Costs in Enterprise IT
sponsored by Rackspace
WHITE PAPER: Explore this white paper and discover new options and avenues to reallocating people costs more strategically. Tackle customer-facing technologies without increasing your spending by making your IT members partners in the experience.
Posted: 13 Nov 2014 | Published: 11 Jul 2014

Rackspace

It's Time to Mothball Traditional ITSM Approaches
sponsored by CDW Corporation
WHITE PAPER: This expert e-guide examines how ITSM has progressed in the past few years as well as how you can adjust your ITSM approach to meet new demands such as merging your asset and configuration management tools and licensing risk exposure.
Posted: 12 Nov 2014 | Published: 12 Nov 2014

CDW Corporation

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: In this informative resource, gain critical insights into a new "service broker" model of IT operations that can provide end users with faster service, enable IT teams to undertake more strategic projects, and allow management to see more clearly IT's business contributions.
Posted: 10 Nov 2014 | Published: 10 Nov 2014

Rackspace

IBM SmartCloud software delivers an affordable and highly scalable service desk solution
sponsored by IBM
WHITE PAPER: How can you keep pace with your rapidly developing IT environment? Access this video to learn about a next-generation service and asset management approach that's built to reduce costs and minimize disruptions through, automated service request handling, efficient change management, optimized asset lifecycle management, and more.
Posted: 07 Nov 2014 | Published: 09 Jul 2014

IBM

Kalibrate Video Postcard
sponsored by IBM
VIDEO: This video explores how one organization was able to help a client to automate its IT service management in order to deliver more scalable services to its customers. You'll learn how this approach allowed the client to move beyond a manual, paper-based system, greatly reducing process time.
Posted: 07 Nov 2014 | Premiered: 09 Jul 2014

IBM

The Data Center Life Cycle
sponsored by APC by Schneider Electric
VIDEO: Schneider Electric helps you focus on the Data Centre Life Cycle to keep your business agile to innovate and move forward. From assessing to designing and building and operating the data centre, Schneider works alongside you through the lifecycle as many times as you need to go through it.
Posted: 04 Nov 2014 | Premiered: 06 Nov 2013

APC by Schneider Electric

The Data Center Life Cycle: Operation Services
sponsored by APC by Schneider Electric
VIDEO: Offering scalable services, you can choose between vendor management for one point of contact off-site, managed maintenance for a dedicated Schneider professional in your data centre, or the popular facility operations option to employ a full time in-house staff.
Posted: 04 Nov 2014 | Premiered: 06 Mar 2014

APC by Schneider Electric

Cloud Brokerage Model Reshapes IT Service Delivery
sponsored by Dell, Inc.
WHITE PAPER: Access this white paper to get 8 tips for unified cloud management to help simplify cloud adoption and ensure that you don't run into the common challenges of cloud computing.
Posted: 28 Oct 2014 | Published: 28 Oct 2014

Dell, Inc.

Drive Business Success by Empowering IT
sponsored by CA Technologies.
WHITE PAPER: By streamlining your mainframe portfolio, you run fewer products on one integrated platform to lower costs on licensing, maintenance, and reduce admins necessary to manage them. Explore this guide to learn how streamlining your mainframe portfolio can reduce cost of ownership and empower your IT staff to innovate.
Posted: 28 Oct 2014 | Published: 31 Dec 2013

CA Technologies.
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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