ITSM DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure
Definition continues below.
This whitepaper examines the strategies and investments today’s organizations must focus on in order to empower IT to make the most of emerging technologies while still keeping existing investments optimized.
This whitepaper features a top 10 list of next practices, methods that IT should adopt in the future in order to stay relevant, and provides a full analysis of what these could mean to your organization.
View this IDC report to learn more about customer-centric "intelligent" integration, and how it enables you to support increasingly complex, heterogeneous IT environments. Also, discover six keys to building intelligence into your integration efforts.
IT SERVICE MANAGEMENT DEFINITION (continued): Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
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