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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Emerging Trends and New Developments in Software-Defined Networks
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, Computer Weekly sits down with with senior IT managers from a number of multi-national companies to discuss the latest trends and newest developments in the world of software-defined networks.
Posted: 23 Oct 2017 | Published: 23 Oct 2017

ComputerWeekly.com

Mobile Device Inventory: The First Step in Enterprise Mobile Management
sponsored by Snow Software
WHITE PAPER: Read on to examine the need for collecting and reporting on mobile inventory and how it needs to be part of an enterprise-wide software asset management (SAM) program. You'll discover a maturity path for managing mobile devices in a SAM context, and more inside.
Posted: 12 Oct 2017 | Published: 31 Dec 2016

Snow Software

Study: Bank of Ireland Cuts Software Spending for Key Vendors with Snow License Manager
sponsored by Snow Software
CASE STUDY: With 15,000 PCs and 3,500 servers, Bank of Ireland was in need of a new software asset management (SAM) strategy. Read this study to see how they were able to drastically reduce the costs of renewing software licenses, remove unused and duplicated installations, and streamline software procurement.
Posted: 11 Oct 2017 | Published: 11 Oct 2017

Snow Software

Finding the Right SAM Model for Your Needs
sponsored by Snow Software
WHITE PAPER: Read this exclusive resource to explore the pros and cons of various Software Asset Management (SAM) delivery options, 8 SAM questions to consider when making your decision, and how to go about analyzing SAM models based on your organization's software requirements.
Posted: 11 Oct 2017 | Published: 11 Oct 2017

Snow Software

SAP's License Administration Workbench: An Essential Guide
sponsored by Snow Software
WHITE PAPER: Don't let appearances fool you into thinking two management tools serve similar purposes when they actually serve opposing audiences. Access this white paper to better understand the stark differences between SAP's License Administration Workbench tool and software asset management technologies.
Posted: 10 Oct 2017 | Published: 02 Nov 2015

Snow Software

Swedbank Leverages Automation Platform for IT Control
sponsored by Snow Software
CASE STUDY: Explore how Swedbank created a self-service portal with built-in approval processes to alleviate pressures on the helpdesk and IT team. Find out how they improved the speed at which users could access software and services while maintaining control of the approval and fulfillment processes.
Posted: 09 Oct 2017 | Published: 30 Sep 2016

Snow Software

Why Enterprises Are Embracing Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: Download this interactive resource to discover a virtual SAN-powered hyper-converged infrastructure (HCI) that will ameliorate inflexible legacy infrastructure issues with 10x increase in usable capacity, enterprise-class availability with support for stretched clusters, and more.
Posted: 25 Sep 2017 | Published: 31 Jan 2017

VMware & Intel

2017 Benelux Salary Survey Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Benelux region.
Posted: 06 Sep 2017 | Published: 07 Sep 2017

ComputerWeekly.com

Continue to Transform or Risk Being Disrupted
sponsored by Rackspace Intel
WEBCAST: In this webinar, you'll see how Redbox evolved their IT methodologies in order to disrupt the movie rental industry. Tune in to learn how data center consolidation, limiting data sprawl, reducing licensing expense and more, factored into Redbox's dynamic digital transition.
Posted: 21 Aug 2017 | Premiered: Jun 1, 2017

Rackspace Intel

Multinational Energy and Resource Provider Boosts IT Operations and Visibility, Extends Service Management Beyond IT
sponsored by Cherwell
CASE STUDY: Global engineering company Ausenco needed an IT service management platform to improve their service delivery, automate business processes, and reduce costs across their IT support and services business unit. Access this case study to see what Ausenco did to meet these needs and the business impact they experienced.
Posted: 15 Aug 2017 | Published: 15 Aug 2017

Cherwell

Creating the Data Center of the Future with Hyperconverged Infrastructure
sponsored by Hewlett Packard Enterprise
ANALYST REPORT: Read this executive brief as industry analysts break down the essentials of integrating hyperconverged infrastructure into your data center, with sections outlining which deployment model is right for you, what to look for in hyperconverged providers, and more.
Posted: 10 Aug 2017 | Published: 31 Dec 2016

Hewlett Packard Enterprise

10 Key DevOps Principles for ITSM Practictioners
sponsored by Cherwell
WHITE PAPER: Why is there so much friction between the two? How can they work together? Why can't we all just along? This white paper answers the first two questions, breaking down how DevOps and ITSM work together, and provides you with ten principles to guide ITSM through their portion of the DevOps initiative.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

Cherwell

Worldwide IT Service and Incident Management Software 2017 Vendor Assessment
sponsored by Cherwell
WHITE PAPER: The IT service and incident management software market is increasingly growing more crowded and competitive than ever. Read this report to review the factors driving market growth, what to look for in a potential investment, and gain an overview of the top 12 vendors in the market.
Posted: 26 Jul 2017 | Published: 30 Jun 2017

Cherwell

Why Service Desk Consolidation is the New Imperative for IT Leaders
sponsored by Cherwell
WHITE PAPER: Many organizations have taken to implementing service desks as needed, leading to widespread IT sprawl. Access this white paper to learn about the challenges CIOs are facing, the business cases for service desk consolidation, and what to look for when evaluating service management tools.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

Cherwell

A CIO's Guide to Rethinking IT Service Management
sponsored by Cherwell
WHITE PAPER: CIOs and senior IT executives need to adapt the way they approach IT service management in response to their new roles as business strategists. Access this white paper to learn how CIOs are restructuring their ITSM strategies to assist in their new roles as business value drivers, as well as what to look for in a modern ITSM platform.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

Cherwell

Accelerate Service Delivery to Increase IT Value
sponsored by Red Hat
WHITE PAPER: By accelerating service delivery, IT organizations can better support developers and lines of business. Access this white paper to learn how to streamline processes to increase the value of your organization and give your business a competitive advantage.
Posted: 14 Jul 2017 | Published: 30 Dec 2016

Red Hat

5 Counterintuitive Mistakes Companies Make When Going Digital
sponsored by Box
EBOOK: This eBook highlights five counterintuitive mistakes frequently made by organizations that seem rational when building a digital strategy, but actually can be course-altering mistakes. It also provides an alternate path to achieving the same objectives using approaches common in successful digital companies.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Box

IT leadership best practices for CIOs, CTOs and CDOs in the Middle East
sponsored by ComputerWeekly.com
EGUIDE: Read why blockchain is gathering pace in the Middle East, with the United Arab Emirates leading the way and find out how SAP is giving young people and entrepreneurs in the Middle East with the IT skills required to support the regions digital transformation.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

ComputerWeekly.com

IT leadership best practices for CIOs, CTOs and CDOs in the Nordics
sponsored by ComputerWeekly.com
EGUIDE: Find out how Norwegian bakery chain Baker Brun is doing things in a smarter way through the collection of data, that helps it make sound business decisions, through a mobile app rather than pen and paper.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

ComputerWeekly.com

IT leadership best practices for CIOs, CTOs and CDOs in Benelux
sponsored by ComputerWeekly.com
EGUIDE: After 17 years Dutch university TU Delft realized its learning management system, was no longer up to scratch it decided in the light of trends such as digital examination. Read about the project to replace one of its core legacy systems here.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

ComputerWeekly.com

An ITSM Practitioner's Guide to DevOps
sponsored by Cherwell
WHITE PAPER: Some think that DevOps may replace ITSM. The reality is that DevOps and ITSM are complementary, working toward the same objective. Access this white paper to learn how ITSM practitioners can embrace the key elements of DevOps to complement existing ITSM thinking and practices for better IT service delivery and support.
Posted: 07 Jul 2017 | Published: 07 Jul 2017

Cherwell

5th edition of the latest trends and insights for CIOs, CTOs and CDOs.
sponsored by ComputerWeekly.com
EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress.
Posted: 29 Jun 2017 | Published: 29 Jun 2017

ComputerWeekly.com

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

Business Critical Applications on VxRail
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Delve into this resource to lock-in high availability, resiliency, predictable performance, and mixed workload consolidation for your most demanding business apps with hyper-converged infrastructure (HCI). See how HCI powered by vSAN effectively supports apps like VDI, CRM, SQL Server, and more.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Dell EMC Intel (Xeon) ®

Seven Best Practices for Operating Docker Containers
sponsored by Diamanti
RESOURCE: Download this resource to access 7 exclusive best practices for operating Docker containers. By reading on, you'll learn how to achieve TCO reduction from each of these practices, which ensures you get the most out of your container apps and takes guess work out of workload placement and infrastructure tuning.
Posted: 23 Jun 2017 | Published: 23 Jun 2017

Diamanti
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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