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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
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IT Service Management Reports
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Support Policy for HPE Helion CloudSystem Software
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn how to get detailed support for managing your HPE Helion CloudSystem by downloading now. Discover the support features that complement this hybrid cloud infrastructure, empowering your teams with the agility they need to meet business demands.
Posted: 17 Jan 2017 | Published: 31 Dec 2016

Hewlett Packard Enterprise

Ansible Tower Demo: The Case for IT Orchestration
sponsored by Red Hat
VIDEO: Do you have a framework for automating IT systems? Learn how to integrate Ansible Tower orchestration and IT configuration with your own Linux server or cloud instance. Download now to see if agentless IT automation is right for your organization's app infrastructure.
Posted: 16 Jan 2017 | Premiered: 16 Jan 2017

Red Hat

Amelco: Continuous Delivery Using Ansible Tower
sponsored by Red Hat
CASE STUDY: Access this study to examine Amelco's success in simplifying app deployment and minimizing downtime by integrating an agentless IT orchestration framework into their infrastructure. See how Amelco simplified operation across disparate environments with deployment that leverages multi-tier orchestration.
Posted: 16 Jan 2017 | Published: 16 Jan 2017

Red Hat

Amelco Case Study: Continuous Delivery Using Ansible Automation
sponsored by Red Hat
VIDEO: Tune in as Amelco illustrates how one IT automation engine empowered effective multi-environment management for its diverse application infrastructure—with no downtime. Learn here how to unify management and provide continuous delivery of Linux-based apps, and more.
Posted: 16 Jan 2017 | Premiered: 01 Sep 2016

Red Hat

Navigating IT Transformation: Tales from the Front Lines
sponsored by Hewlett Packard Enterprise
RESOURCE: Based on a survey conducted by IDG, discover how your fellow IT leaders weigh the risks and benefits associated with infrastructure change and get expert insight into the most-cited triggers for taking action. Access now to learn how, in particular, converged systems are streamlining digital transformation.
Posted: 16 Jan 2017 | Published: 16 Jan 2017

Hewlett Packard Enterprise

UK IT Priorities 2017
sponsored by ComputerWeekly.com
EGUIDE: Computer Weekly's annual IT Priorities survey found that 15% of IT decision makers expect to increase their maintenance budget in 2017. There is nothing wrong with spending more on something that continues to add business value, but how many CIOs are faced with demands for higher and higher maintenance bills from their legacy software providers?
Posted: 13 Jan 2017 | Published: 13 Jan 2017

ComputerWeekly.com

Case Study: IT Automation at Allegiant Airlines
sponsored by Red Hat
VIDEO: Tune into this case study to see how Allegiant Airlines saves 10-15 man hours per week managing their Linux systems with an IT automation and configuration tool. Discover how to automate all systems simultaneously to empower DevOps initiatives within your enterprise.
Posted: 13 Jan 2017 | Premiered: 13 Jan 2017

Red Hat

NASA: Increasing Cloud Efficiency with Ansible Tower
sponsored by Red Hat
CASE STUDY: Download this case study to examine how NASA leveraged cloud-based, scalable IT automation to simplify configuration management and scheduling of their complex cloud environment. Learn how NASA better equipped itself to manage its AWS and achieved near real-time RAM and disk monitoring.
Posted: 13 Jan 2017 | Published: 13 Jan 2017

Red Hat

IT Priorities UK Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017.
Posted: 13 Jan 2017 | Published: 12 Jan 2017

ComputerWeekly.com

Ansible Tower 3: An Introductory Look
sponsored by Red Hat
VIDEO: Give your team the power to scale: Learn how to manage complex, multi-tier application deployments and trouble-shooting with an IT automation framework. View now to end repetitive tasks, speed productivity, and scale IT initiatives by centralizing control of your infrastructure.
Posted: 12 Jan 2017 | Premiered: 20 Jul 2016

Red Hat

Survey the Digital Landscape: An Infographic
sponsored by Presidio Networked Solutions
RESOURCE: In the digital economy, the CIO is the new trailblazer. Access this infographic to discover the top 3 technological factors driving digital transformation, and learn how to harness them to accelerate your digital journey.
Posted: 12 Jan 2017 | Published: 12 Jan 2017

Presidio Networked Solutions

Webcast: Ansible FAQ for Automated Application Deployment
sponsored by Red Hat
VIDEO: Tune into this tutorial to leverage agentless automation to streamline IT configuration processes, migrate applications for better optimization, and provide a single language for DevOps practices across your organization—even for the most complex multi-tier app environments.
Posted: 12 Jan 2017 | Premiered: 12 Jan 2017

Red Hat

Analyst Report: Prepare for the Next Phase of Hyperconvergence
sponsored by Prosys- HPE
ANALYST REPORT: Discover 4 recommendations for I&O leaders implementing hyperconverged integrated systems (HCIS) in their organizations. Read on to best take advantage of HCIS by assessing the fluidity with which resources can be aggregated to deliver, modify and repurpose apps and microservices.
Posted: 11 Jan 2017 | Published: 22 Jan 2016

Prosys- HPE

Equipped with the Proper Management Strategies, See IT Downtime Decrease
sponsored by Blue Medora
EGUIDE: This expert e-guide offers three essential strategies to ensure IT workers are proactively managing your IT infrastructure, rather than spending the majority of their time reacting to problems as they arise. Also, learn about the most popular IT performance management infrastructures, and how they can be affecting the service of your enterprise.
Posted: 11 Jan 2017 | Published: 11 Jan 2017

Blue Medora

Blaze the Trail: A Guide to Getting Started on Your Digital Future
sponsored by Presidio Networked Solutions
EBOOK: This e-book will guide you to your digital future: Discover several key considerations for establishing hybrid and multi-cloud, IoT, fault-tolerant cybersecurity, and more. Harness these technologies to propel your enterprise through digital transformation, and formulate a holistic approach to digital initiatives.
Posted: 11 Jan 2017 | Published: 11 Jan 2017

Presidio Networked Solutions

Beyond Cloud Automation: Reshaping Your Cloud Strategy in 2017
sponsored by Embotics
VIDEO: Join Forrester Analyst Dave Bartoletti and Embotics CTO Scott Davis to accelerate business agility by reevaluating your cloud strategy based on key trends in hybrid cloud computing and cloud app automation. Tune in to also learn why microservices are driving the adoption of containers, and more.
Posted: 10 Jan 2017 | Premiered: 04 Jan 2017

Embotics

Reinforcing IT Resilience with Cloud-based ITSM
sponsored by Microsoft
WHITE PAPER: Because 70% of the average IT budget is spent on running day-to-day operations, CIOs are searching for new avenues to control costs. Download this resource to discover how employing cloud-based ITSM reigns in the IT budget without compromising performance and provides greater infrastructure visibility.
Posted: 06 Jan 2017 | Published: 06 Jan 2017

Microsoft

Seven Critical Success Factors for Choosing a Reliable Data Center Provider
sponsored by CyrusOne
WHITE PAPER: This resource offers 7 critical success factors for choosing a reliable data center provider, including guidance for finding one that provides financial stability, physical security, SLAs, and more. Download now to delve further and ensure the high availability of your IT footprint.
Posted: 05 Jan 2017 | Published: 05 Jan 2017

CyrusOne

Why RAD is Right for Mobile and Web Front-End Development
sponsored by OutSystems
WHITE PAPER: Discover how to deliver agile, responsive front-end applications with rapid app development (RAD). Read on to meet today's dramatically digital customer journey by upgrading your legacy stacks and mobile app strategy, learning how to overcome the challenges in adopting an open-source stack, and more.
Posted: 05 Jan 2017 | Published: 05 Jan 2017

OutSystems

4 Critical Steps to Achieve IT Uptime, Connectivity with Data Center Colocation
sponsored by CyrusOne
WHITE PAPER: Discover how colocation can help you maintain your data centers in today's pressurized, highly-competitive business environment with high levels of network flexibility and security. Read on to complete 4 critical steps to improving IT uptime and connectivity as outlined here.
Posted: 04 Jan 2017 | Published: 04 Jan 2017

CyrusOne

Manage Your Data Center Operations More Efficiently
sponsored by Hewlett Packard Enterprise
EGUIDE: This expert e-guide offers 10 professional tips to improve the management process of IT assets and IT support in your data center. Walk through these tips and see first-hand how they can improve upon the strategies you already have in your data center while also offering a fresh new perspective.
Posted: 28 Dec 2016 | Published: 18 Dec 2016

Hewlett Packard Enterprise

Simplify VDI and Lower Risks with Citrix Validated Solutions for Nutanix
sponsored by Citrix
ANALYST BRIEF: This informative solution brief identifies a low risk, manageable VDI solution that simplifies administration responsibilities, reduces upfront infrastructure and licensing costs, and offers a scalable deployment system in order to meet the needs of your customers.
Posted: 23 Dec 2016 | Published: 31 Dec 2014

Citrix

Accelerate Your VDI Journey
sponsored by Citrix
ANALYST BRIEF: This solution brief offers a cost effective, manageable, scalable and low risk solution for VDI deployment to help your enterprise simplify the management process while cutting down on time spent troubleshooting.
Posted: 22 Dec 2016 | Published: 01 Dec 2014

Citrix

You've Completed ITIL® Foundation: Now How to Implement It
sponsored by Global Knowledge
WHITE PAPER: Shortly after being awarded an ITIL® Foundation certification, a recipient's natural inclination is to ask: "Now what? How do I take the best practices I've learned and apply them to my organization?"
Posted: 20 Dec 2016 | Published: 01 Nov 2016

Global Knowledge

Infrastructure as Code, Demystifying the Cloud Service API Top IT's DevOps Challenges
sponsored by Datera
EGUIDE: Learn how to overcome IT's top DevOps challenges—including infrastructure automation and the risks cloud service APIs pose. Additionally, you'll gain a developer's perspective on creating agile Docker containers for DevOps, with varied approaches storage vendors take in managing them.
Posted: 16 Jan 2017 | Published: 11 Jan 2017

Datera
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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