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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
1 - 25 of 76 Matches Previous Page  |  Next Page
VMware View 5: Technical Deep Dive
sponsored by VMware, Inc.
WEBCAST: Watch this webcast to learn about desktop virtualization solutions that can help you deliver an optimal user experience without compromising IT control or your budget. Discover how this suite of technology can improve performance, availability and scalability across your IT environment.
Posted: 24 May 2012 | Premiered: 24 May 2012

VMware, Inc.

Introducing the New VMware Management Solution Portfolio
sponsored by VMware, Inc.
WEBCAST: This exclusive webcast discusses a new management solution portfolio designed to optimize your virtual and cloud environment. Gain insights on how to cost-effectively build a secure, automated virtual infrastructure that delivers the performance your users require.
Posted: 24 May 2012 | Premiered: 24 May 2012

VMware, Inc.

The Cloud: Benefits Beyond ROI
sponsored by NaviSite, Inc.
WHITE PAPER: This essential resource explores the benefits of cloud computing that extend beyond simple ROI calculations. Find out how your organization can leverage the soft benefits of the cloud to enhance overall productivity and accelerate time to market.
Posted: 23 May 2012 | Published: 23 May 2012

NaviSite, Inc.

Pink Elephant Webcast: Will Dev and Ops EVER see eye to eye?
sponsored by SERENA Software, Inc.
WEBCAST: Access this informative webcast to uncover an innovative resolution to the age-old development (dev) and operations (ops) divide. Discover an IT service management strategy that integrates dev and ops teams to promote collaboration through a method that is easy-to-use, offers end-to-end visibility, and takes a process-based approach.
Posted: 22 May 2012 | Premiered: 22 May 2012

SERENA Software, Inc.

EMA- Making Your Investment in an Executive Dashboard Count: What to Look For and Why
sponsored by CA Technologies.
WHITE PAPER: The right Executive Dashboard can be one of the most catalytic investments an enterprise makes, if you chose the right one. Access this informative white paper to discover who is using Executive Dashboard and why, what design points every CIO should consider, the financial benefits those using Executive Dashboard are witnessing, and more.
Posted: 17 May 2012 | Published: 17 May 2012

CA Technologies.

Federal-Mogul Improves System Performance and Monitoring with SAP Solution Manager and SAP Enterprise Support
sponsored by SAP America, Inc.
WHITE PAPER: The SAP Solution Manager upgrade will provide Federal-Mogul’s SAP Competency Center the tools to improve the company’s system monitoring capabilities and increase its value to the business.
Posted: 14 May 2012 | Published: 14 May 2012

SAP America, Inc.

Unified Monitoring, Management and Automation for Virtual Infrastructures
sponsored by ManageIQ
WEBCAST: This essential resource uncovers the key management challenges enterprises face when monitoring, managing and optimizing service delivery across virtual and cloud environments. View an exclusive demonstration of an integrated, policy-based platform that can automate and simplify management tasks.
Posted: 09 May 2012 | Premiered: 09 May 2012

ManageIQ

ManageIQ Integration with ServiceNow
sponsored by ManageIQ
WHITE PAPER: This white paper highlights the benefits of leveraging a cloud management system that seamlessly integrates with your service catalog to accelerate service delivery times. Learn how this platform simplifies cloud infrastructure with automation and tight synchronization with the CMDB.
Posted: 09 May 2012 | Published: 09 May 2012

ManageIQ

Cloud Computing Use Case: Improving Supply Chain Visibility
sponsored by Hewlett-Packard Company
VIDEOCAST: Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development.
Posted: 09 May 2012 | Premiered: 09 May 2012

Hewlett-Packard Company

Preventing Change Management Process Bottlenecks
sponsored by SERENA Software, Inc.
EBRIEF: In this expert e-brief discover the answers to every CIOs top change management questions. Uncover strategies for keeping up with the rapid pace of change management, how much of the change management process should be automated, how to speed up the change management process to keep pace with business demands, and much more.
Posted: 08 May 2012 | Published: 08 May 2012

SERENA Software, Inc.

Leveraging the Cloud to Rapidly Develop Services
sponsored by Hewlett-Packard Company
VIDEO: This video discusses how one non-for-profit organization set out to improve the way they delivered services to users. Learn how the cloud helped them to cost-effectively achieve this goal and enabled them to provide significant advantages to their customers.
Posted: 08 May 2012 | Premiered: 08 May 2012

Hewlett-Packard Company

See into Your IT Future with Real-time, Automated ITSM
sponsored by CA Technologies.
WEBCAST: Access this brief webcast to discover an innovative new IT Service Management software (ITSM) designed to enable enterprises to quickly recognize, respond to, and resolve ITSM issues through automation and end-to-end visibility – as well as identify potential problems and resolve them before they affect the business.
Posted: 08 May 2012 | Premiered: 08 May 2012

CA Technologies.

Accelerate Business Growth with Cloud Services
sponsored by Hewlett-Packard Company
VIDEO: This concise video discusses one organization's positive experience with cloud computing solutions. Discover how they were able to leverage an infrastructure as a service (IaaS) model to deliver value-added services to their users and accelerate business growth.
Posted: 08 May 2012 | Premiered: 08 May 2012

Hewlett-Packard Company

Optimizing Service Delivery in the Cloud
sponsored by CA Technologies.
WHITE PAPER: Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.
Posted: 07 May 2012 | Published: 07 May 2012

CA Technologies.

IT Companies grow using GFI MAX Remote Management system
sponsored by GFI MAX
WHITE PAPER: Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.
Posted: 07 May 2012 | Published: 07 May 2012

GFI MAX

How to Leverage the Always-On, Cost-Effective Benefits of an External Support Provider
sponsored by Hewlett-Packard Company
WHITE PAPER: IT environments are becoming increasingly complex as trends like cloud computing, virtualization and mobility gain traction. Utilizing a lead service provider (LSP) approach can free up IT and let external, highly skilled experts handle issues. Read this white paper to learn more about how this new IT strategy can benefit your business.
Posted: 01 May 2012 | Published: 01 May 2012

Hewlett-Packard Company

IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER: Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 01 May 2012

SERENA Software, Inc.

Cloud Provider’s Wish List: The Need for Management and Reporting Tools
sponsored by Visual Network Systems
EGUIDE: Uncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.
Posted: 26 Apr 2012 | Published: 26 Apr 2012

Visual Network Systems

What makes Jason Waxman Curious?
sponsored by Intel
VIDEOCAST: Watch this brief video to learn how Intel is striving to make cloud computing more accessible to businesses.
Posted: 26 Apr 2012 | Premiered: 26 Apr 2012

Intel

The Business Value of Adopting Advanced Support Tools and Utilities
sponsored by Hewlett-Packard Company
WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: 26 Apr 2012 | Published: 26 Apr 2012

Hewlett-Packard Company

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: 20 Apr 2012

Red Hat

10 Tips For Overcoming IT Certification Struggles
sponsored by SkillSoft
WHITE PAPER: This resource examines the challenges and benefits of IT certification and includes tips for improving pass rates.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

SkillSoft

Why ITIL® is Important
sponsored by Global Knowledge
WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.
Posted: 16 Apr 2012 | Published: 16 Apr 2012

Global Knowledge

Mind the Gap: What is an ITIL Gap Analysis?
sponsored by Global Knowledge
WHITE PAPER: Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum  needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals.
Posted: 13 Apr 2012 | Published: 13 Apr 2012

Global Knowledge

Serena Orchestrated Service Management: Demo
sponsored by SERENA Software, Inc.
WEBCAST: Serena Orchestrated Service Management is a process-based ITSM solution that offers reduced TCO, speedy issue resolution,end-to-end visibility and improved user satisfaction. View this two-minute demo to see how and why it is so effective.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.
1 - 25 of 76 Matches Previous Page    1 2 3 4    Next Page
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
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