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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Support Centers Step into the Spotlight
sponsored by CA Technologies.
WHITE PAPER: See how support centers can evolve to increase efficiency and add value to the company with this handy infographic.
Posted: 25 Feb 2015 | Published: 31 Dec 2014

CA Technologies.

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

Smarter IT – Optimize IT Delivery, Accelerate Innovation
sponsored by IBM
WHITE PAPER: Access this informative resource to learn how you can optimize your IT delivery to accelerate innovation—regardless of whether it's on-premise, in the cloud, or hybrid operations.
Posted: 23 Feb 2015 | Published: 31 Oct 2014

IBM

How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how ConnectWise, a leading business management platform, enabled Australian-based IT solution provider PowerNET to create profitability through efficiency and make sales predictable.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

ConnectWise

Growing Complexities in Cloud Computing
sponsored by CloudHealth Technologies
WHITE PAPER: Legacy IT service management (ITSM) tools designed for on-premise data centers aren't effective for managing cloud centric applications and infrastructures. Companies are adopting multiple open source and point systems to manage specific aspects of their cloud infrastructure. This white paper describes how ITSM suites are changing.
Posted: 16 Feb 2015 | Published: 15 Jan 2015

CloudHealth Technologies

The Compelling Case for a Business Focus in IT Service Management
sponsored by IBM
WHITE PAPER: This white paper explores the challenges, benefits and ideal capabilities of automated IT service management.
Posted: 13 Feb 2015 | Published: 13 Feb 2015

IBM

Build your services business with Veeam and Microsoft Azure Marketplace
sponsored by Veeam Software
WHITE PAPER: Access this white paper to discover how to build your IT service business using cloud provider programs.
Posted: 11 Feb 2015 | Published: 11 Feb 2015

Veeam Software

A Computer Weekly buyer's guide to enterprise app stores and self-service IT
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Computer Weekly assesses how businesses can go about setting up an enterprise app store and integrating it with IT service management in this 11-page buyer's guide.
Posted: 11 Feb 2015 | Published: 11 Feb 2015

ComputerWeekly.com

3 Things in 3 Years: Innovating A Digital Strategy for the Financial Industry
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, learn the three factors to building a digital strategy for success in the next three years.
Posted: 10 Feb 2015 | Published: 07 Jan 2015

Hewlett-Packard Company

IT Priorities 2015 – UK
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Benchmark your IT spending plans with our in-depth study of IT spending priorities in the UK.
Posted: 10 Feb 2015 | Published: 10 Feb 2015

ComputerWeekly.com

Your Guide to Achieving IT Service Excellence
sponsored by LabTech Software
WHITE PAPER: This extensive white paper dives into how you can meet and exceed customer expectations to ensure customer retention as a managed service provider.
Posted: 30 Jan 2015 | Published: 15 Dec 2014

LabTech Software

Automated Provisioning & Lifecycle Control of IT Management Tools
sponsored by Intigua
WHITE PAPER: Check out this case study to learn how Fiserv meets its service levels, improves MTTR and security, and simplifies and accelerates lifecycle management of its IT tools—from deployment and registration through monitoring, migrating, reporting and upgrading—using the Intigua Unified Management Platform.
Posted: 16 Jan 2015 | Published: 15 Jan 2015

Intigua

Service Virtualization Case Study – For Retail
sponsored by Parasoft Corporation
WHITE PAPER: Access this case study to learn how this approach allowed them to ensure faster release cycles, deliver greater control over environment stability and application behavior, reduced issue and defect resolution times and more.
Posted: 08 Jan 2015 | Published: 08 Jan 2015

Parasoft Corporation

Service Virtualization Best Practices – Insights from Industry Leaders
sponsored by Parasoft Corporation
WHITE PAPER: Access this white paper to examine how a service virtualization initiative can be a viable way to shorten the release cycle to save time, reduce risks, perform complete tests to be executed earlier in each iteration to recognize risks earlier, and more.
Posted: 07 Jan 2015 | Published: 07 Jan 2015

Parasoft Corporation

Get Your Facts Straight About HP ProLiant Gen9 Servers
sponsored by Hewlett-Packard Company
WHITE PAPER: View this informative resource to discover how this specific line of HP servers promises the lowest cost, fastest time, and highest value of IT service delivery.
Posted: 06 Jan 2015 | Published: 01 Dec 2014

Hewlett-Packard Company

Taking the Reigns of Cloud Infrastructure Management
sponsored by CA Technologies.
WHITE PAPER: View this white paper to discover how one cloud provider selected a platform to ensure a unified view into the infrastructure for users. Read on to learn how this infrastructure management tool is right for your organization.
Posted: 23 Dec 2014 | Published: 02 Oct 2014

CA Technologies.

7 Steps to Next-Gen Managed IT Services Success
sponsored by CompTIA
WHITE PAPER: Explore this exclusive guide to learn the seven steps to next-gen IT management. Discover what your peers offer and provide and how you can successfully carve out your share of the market. Read on to learn more.
Posted: 22 Dec 2014 | Published: 05 Jan 2012

CompTIA

CompTIA Managed Services Trustmark Quick Start Guide
sponsored by CompTIA
WHITE PAPER: Explore this featured resource to learn the strategies to maximize your revenue and provide high caliber services. Examine this guide to gain expert insight into managed services and how to excel as a provider.
Posted: 22 Dec 2014 | Published: 05 Dec 2013

CompTIA

2014 Annual Trends in Managed Services
sponsored by CompTIA
WHITE PAPER: View this extensive and thorough white paper to explore a managed services provider buying guide. Discover what sets the good providers apart from the average ones as well as the red flags to avoid. Read now to learn all you need to know and more when choosing a service provider.
Posted: 18 Dec 2014 | Published: 06 Mar 2014

CompTIA

Techniques for Selling IT Services to Senior Level Executives
sponsored by ConnectWise
WHITE PAPER: Access the following ebook to learn about an additional service offering you can sell to your clients that allows you to become part of their internal support team. Read on to learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ConnectWise

Buying Guide for Managed Services
sponsored by CompTIA
WHITE PAPER: View this white paper and explore a buyer's guide for managed services. Discover the several subsystems and the characteristics to look for in a good provider. Read on to learn the warning flags and obstacles to avoid.
Posted: 16 Dec 2014 | Published: 15 Jul 2014

CompTIA

Turn Data into Knowledge
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, discover one solution that collects user-generated data and transforms it into a self-service help desk. By engaging users to have conversations on a platform as easy and intuitive as Facebook or Twitter, your IT organization mines data to create a self-help portal.
Posted: 26 Nov 2014 | Published: 18 Jun 2014

Hewlett-Packard Company

The CFO Agenda 2020: Getting Ready for the Digital Age
sponsored by Hewlett-Packard Company
WHITE PAPER: View this white paper to view in-depth statistics of more than 301 CFOs in organizations worldwide to gain keen insights on their changing roles and fuctions.
Posted: 21 Nov 2014 | Published: 08 Oct 2014

Hewlett-Packard Company

Essential Ways SaaS Can Free Your IT
sponsored by Hewlett-Packard Company
WHITE PAPER: View this white paper to discover how (SaaS) through a trusted industry leader delivers the on-demand service your users need to advance your organization.  This solution removes the need for in-house maintenance of software as all patches are handled for you by industry experts. Enjoy 24x7 availability and support including automatic updates.
Posted: 20 Nov 2014 | Published: 01 Nov 2013

Hewlett-Packard Company

Drive Business Success by Empowering IT
sponsored by CA Technologies.
WHITE PAPER: By streamlining your mainframe portfolio, you run fewer products on one integrated platform to lower costs on licensing, maintenance, and reduce admins necessary to manage them. Explore this guide to learn how streamlining your mainframe portfolio can reduce cost of ownership and empower your IT staff to innovate.
Posted: 28 Oct 2014 | Published: 31 Dec 2013

CA Technologies.
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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