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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
1 - 25 of 438 Matches Previous Page  |  Next Page
End-to-End Partnership Hits All the Right Notes
sponsored by Dell, Inc.
WHITE PAPER: In this case study, learn how the Royal Opera House refreshed its entire IT setup in stages with a single provider, which included storage, servers, desktops, and more. Take a closer look at each of the elements of this IT overhaul, and the security, mobility, and technological edge the Opera House gained as a result.
Posted: 12 Feb 2016 | Published: 30 Apr 2015

Dell, Inc.

Address Five Hindrances to Delivering More Efficient and Manageable IT
sponsored by Dell, Inc.
WHITE PAPER: Providing a value-adding user experience is the most vital requirement of all IT departments, but what are the five biggest challenges that stand in the CIO's way? In this expert paper, you will examine the top five systems management challenges IT departments face when improving service reliability.
Posted: 12 Feb 2016 | Published: 12 Feb 2016

Dell, Inc.

The Top 5 Technology Headaches Hindering Innovation Today
sponsored by Dell, Inc.
WHITE PAPER: In this paper, you will address the 5 more onerous issues holding CIOs back from delivering real value and reliability from their IT support. Read on now to discover the mobile headaches of your workplace, and learn how to deliver flexibility for cloud workloads and ensure reliable performance for IoT.
Posted: 12 Feb 2016 | Published: 12 Feb 2016

Dell, Inc.

Colocation as a Core Element of Agile IT Management
sponsored by Colt Data Centre Services
WHITE PAPER: In this report, you will discover why colocation is a core element of agile IT management and learn how to select the right colocation partner based on expertise and security, location, connectivity, and more. Read on to dictate how you use your data center as your business expands.
Posted: 10 Feb 2016 | Published: 10 Feb 2016

Colt Data Centre Services

Think Like a Consultant, Deliver Like a Tech
sponsored by Solarwinds N-able
RESOURCE: This resource outlines the importance of providing strategic insights for managed services customers. Read on to learn how to pool your data and create a centralized repository of customer information that can benefit both the consulting and technician side of your business.
Posted: 10 Feb 2016 | Published: 10 Feb 2016

Solarwinds N-able

LA Building and Safety Dept. Streamline Application Delivery to Remote Offices
sponsored by Hewlett-Packard Enterprise
CASE STUDY: In this case study, you will discover how LADBS streamlined their remote office support by utilizing a hyper-converged appliance system. Read on to support full app functionality with this converged infrastructure, and ensure business continuity with multisite disaster recovery.
Posted: 09 Feb 2016 | Published: 09 Feb 2016

Hewlett-Packard Enterprise

Performance Monitoring for Your Virtualized Infrastructure: Considerations and Checklist
sponsored by eG Innovations, Inc.
WHITE PAPER: In this white paper, you will find a checklist of monitoring-related criteria that both enterprises and service providers should consider with due diligence when managing application performance for virtualized Citrix infrastructures.
Posted: 05 Feb 2016 | Published: 31 Jan 2016

eG Innovations, Inc.

The Next Wave of Virtualisation: Can Hyper-Convergence Help IT?
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: In this paper, you will discover the benefits of hyper-convergence for your virtualized data center. Read on to key into several hyper-converged use cases for remote locations and midsize businesses, and see how others took advantage of linear scalability to accommodate unpredictable growth.
Posted: 05 Feb 2016 | Published: 31 Dec 2015

Hewlett-Packard Enterprise

Deliver Total Performance Visibility Over All Network Applications
sponsored by eG Innovations, Inc.
CASE STUDY: In this case study, you will discover how one company accelerated discovery and diagnosis of performance issues and improved satisfaction by unifying their application performance monitoring. Discover how to streamline your IT service delivery with a single scalable solution for all performance monitoring needs.
Posted: 04 Feb 2016 | Published: 04 Feb 2016

eG Innovations, Inc.

Virtualization Transforms the Ground Rules For IT Performance Management
sponsored by eG Innovations, Inc.
WHITE PAPER: In this white paper, you will learn how to expand your on-demand IT services and discover the significant impact virtualization has on application and IT infrastructure performance. Read on access 5 approaches for making your performance management virtualization-aware.
Posted: 03 Feb 2016 | Published: 03 Feb 2016

eG Innovations, Inc.

Core Components of Providing Managed Services
sponsored by ConnectWise
EGUIDE: In this three-part expert e-guide, explore the ins-and-outs of a well-rounded managed services business. Learn how to explain pricing to customers, the array of benefits that come with providing managed services, and what the core deliverables are for any MSP.
Posted: 29 Jan 2016 | Published: 29 Jan 2016

ConnectWise

VersaStack for SAP HANA Tailors Data Center Integration
sponsored by Ingram Micro
WHITE PAPER: In this white paper, you will learn how to improve IT service performance with an integrated infrastructure—combining computing, networking, storage, and data management. Access this paper to configure your SAP HANA layer for your existing data center layout.
Posted: 22 Jan 2016 | Published: 31 Dec 2015

Ingram Micro

How to Deploy Infrastructure as a Service (IaaS) with a Solid Cloud Foundation
sponsored by Ingram Micro
WHITE PAPER: In this white paper, you will discover how to deploy infrastructure as a service (IaaS) by way of integrating cloud with your IT resources and processes. Read on to access a data center solution built on a flexible IT infrastructure that can deliver efficient and versatile IT services.
Posted: 22 Jan 2016 | Published: 31 Dec 2015

Ingram Micro

Pricing E-book: 5 Proven Tips for Maximizing Profits with BPM
sponsored by ConnectWise
WHITE PAPER: In this white paper, discover 5 best practices for determining a price-point to maximize profitability, including: know the difference between cost and value, prove your worth, and 3 more. Additionally, learn how a business management platform can assist you in putting these best practices to work.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
sponsored by ConnectWise
WHITE PAPER: In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

Bad Data is a Customer Experience Killer: Evaluating Today's Data Quality Solutions
sponsored by Trillium Software
RESOURCE: In this report for enterprise architecture (EA) pros, you will determine the right partner for your data quality needs. Access this report to tailor your data quality services to your customer ecosystem and accommodate for a wide array of applications, big data environments, and the cloud.
Posted: 18 Jan 2016 | Published: 31 Dec 2015

Trillium Software

A CIO's Guide to the Data Quality Tools Market: Benefits and Shortcomings
sponsored by Trillium Software
WHITE PAPER: In this CIO white paper, you will evaluate the current data quality tool market's offerings. Read on to learn how to deploy metadata management, adaptors for specific data structure types, and more in your IT infrastructure to bolster operations support.
Posted: 15 Jan 2016 | Published: 18 Nov 2015

Trillium Software

Unload the Burden of Legacy Infrastructure
sponsored by Red Hat
WHITE PAPER: In the following web book, learn what it takes to reduce infrastructure operational expenses. Read on to learn how you can significantly improve IT efficiency to give way to smaller budget allocation and ultimately, make monetary room for innovation.
Posted: 14 Jan 2016 | Published: 14 Jan 2016

Red Hat

The Right Infrastructure Strategy to Support Bimodal I.T. Capabilities
sponsored by Red Hat
WHITE PAPER: In the following brief white paper, learn the importance of having a bimodal IT infrastructure to handle extreme, real-time innovation. Access now and learn how business leaders can create their own bimodal infrastructure strategy that enables the IT team to not only meet the competing demands it faces today, but in the future as well.
Posted: 12 Jan 2016 | Published: 12 Jan 2016

Red Hat

Red Hat - IT Modernization Readiness Assessment
sponsored by Red Hat
RESOURCE: In the following exclusive resource, discover if your IT environment is in need of modernization by entering in a few metrics into the provided fields such as your application and database profiles. You will then be given your results as well as your potential TCO savings. Access now to learn more.
Posted: 06 Jan 2016 | Published: 06 Jan 2016

Red Hat

Exclusive E-Guide: Don't Let Security Risks Derail Your Migration to the Cloud
sponsored by Oracle Corporation
EGUIDE: This expert e-guide explains how CIOs are managing their cloud security concerns by using trusted providers and doing due diligence in negotiating contracts. Access this exclusive guide now to discover why not all cloud security threats are the same.
Posted: 25 Nov 2015 | Published: 25 Nov 2015

Oracle Corporation

Optimized Sourcing in Hybrid IT Environments: Impacts and Improvements
sponsored by IBM
WHITE PAPER: In this research paper, you will discover how to optimize IT and business sourcing in modern complex data center environments. Read on to learn the essential hybrid IT best practices, as well as how to recognize critical factors that compromise operations.
Posted: 13 Nov 2015 | Published: 26 Apr 2014

IBM

Unlocking the Full Range of Cloud Benefits with Oracle
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: In the following white paper, learn how businesses are making the most out of their cloud deployments, including a common cloud computing system they all rely on for a complete, effective, and valuable utilization of cloud. Access now and learn how to unlock the benefits you may be missing out on.
Posted: 28 Oct 2015 | Published: 28 Oct 2015

Oracle Corporation UK Ltd

Buyer's Guide: Next-Generation Service Management
sponsored by ComputerWeekly.com
EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

ComputerWeekly.com

Turn Your IT into an Engine of Business Creativity: A CIO's Guide
sponsored by Colt Data Centre Services
WHITE PAPER: In the following white paper, you will discover how leading IT professionals make decisions in today's business world, how they respond to various challenges, and learn how the processes they use can meet the challenges of the new digital economy.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

Colt Data Centre Services
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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