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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Introduction to VMware View 5
sponsored by VMware, Inc.
WEBCAST: VMware View™ 5 simplifies IT management while increasing end user freedom by delivering desktop services from your cloud. Building upon VMware's leadership in desktop virtualization, VMware View 5 delivers a high-performance user experience while giving IT greater policy control. View this webcast to learn more about what this solution can offer.
Posted: 07 Feb 2012 | Premiered: 07 Feb 2012

VMware, Inc.

CA APM and CA APM Cloud Monitor
sponsored by CA Technologies.
VIDEOCAST: In this videocast, learn how to achieve advanced application and infrastructure monitoring to ensure optimal business service performance – all with the fast, low-cost deployment of a Software as a Service (SaaS) solution.
Posted: 23 Jan 2012 | Premiered: 23 Jan 2012

CA Technologies.

Get Your VDI Implementation on Track
sponsored by Cisco Systems, Inc.
WEBCAST: Attend the Desktop Transformation Perspectives Webinar Series. Starts January 26th, register today.
Posted: 23 Jan 2012 | Premiered: 23 Jan 2012

Cisco Systems, Inc.

Reshaping IT in a Consumer Driven Era
sponsored by CA Technologies.
WHITE PAPER: Mobile applications, smartphones, tablets, public cloud services, and social networking represent a new wave of technology adoption — one that significantly blurs the lines between business and personal domains. By unifying APM, IM, and SOM technologies, a successful service assurance implementation can focus an IT staff on business services.
Posted: 20 Jan 2012 | Published: 20 Jan 2012

CA Technologies.

IT Services Company Reduces Costs, Expands Opportunities with New Cloud Platform
sponsored by Microsoft Corporation India Pvt Ltd
WHITE PAPER: Many of today’s organisations are trying to meet customer demands for highly scalable, high-performance services solutions while reducing overall IT costs. This white paper discusses how one IT company achieved this by building solutions for the Windows Azure platform to leverage its versatile storage and easy integration with on-premise solutions.
Posted: 11 Jan 2012 | Published: 11 Jan 2012

Microsoft Corporation India Pvt Ltd

Analyst Industry Brief: Latest Innovations in End User Experience Management
sponsored by Aternity
ANALYST BRIEF: This resource presents a newer and better way to monitor and manage application environments with leading-edge automation.
Posted: 11 Jan 2012 | Published: 11 Jan 2012

Aternity

A Comparative Study on Functionality, Benefits and Economics of Private Cloud Solutions
sponsored by Microsoft Corporation India Pvt Ltd
WHITE PAPER: This white paper compares private cloud solutions from Microsoft and VMware by using private cloud industry standard concepts and defining the technology benefits of Microsoft private cloud solutions.
Posted: 10 Jan 2012 | Published: 10 Jan 2012

Microsoft Corporation India Pvt Ltd

Flying in the Private Cloud: Setting IT on Auto-Pilot
sponsored by Microsoft Corporation India Pvt Ltd
WHITE PAPER: IT today can power multiple areas of the business, but security concerns often result in IT managers spending most of their time on administration and troubleshooting.  This white paper discusses how you can put IT on auto-pilot with the private cloud to transform your IT services.
Posted: 10 Jan 2012 | Published: 10 Jan 2012

Microsoft Corporation India Pvt Ltd

The Economics of the Cloud… ‘Cloud 9’ for the CFO?
sponsored by Microsoft Corporation India Pvt Ltd
WHITE PAPER: This white paper discusses an exclusive survey where CFOs weighed in on their perceptions and understanding of cloud computing. Read more about what this CFO survey reveals about the potential economic and efficiency benefits of the cloud.
Posted: 10 Jan 2012 | Published: 10 Jan 2012

Microsoft Corporation India Pvt Ltd

Service2Media Accelerates its time to market with HP Cloud Solutions (5 min video):
sponsored by HP
VIDEOCAST: This essential videocast discusses how one mobile application developer took advantage of cloud computing solutions to advance its business model, stay ahead of the competition and accelerate time to market.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

ING Transforms its business with HP Cloud Computing Solutions (6 min video):
sponsored by HP
VIDEOCAST: This exclusive videocast discusses how one business integrated cloud computing solutions into their IT strategy and advanced the way their products and services are delivered. Learn how the cloud enabled this company to transform its business and optimize application management.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

Why cloud - Forrester - James Staten:
sponsored by HP
VIDEOCAST: Take a look at this series of brief videos to gain insights into how cloud computing can help you overcome key business challenges to accelerate growth, enhance customer experiences and improve IT spending.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

Use of Cloud in Public Sector - Jeff Bergeron Video:
sponsored by HP
VIDEOCAST: Cloud computing is making its way into the public sector, enabling significant cost-savings and providing the tools to enhance communication, monitoring and security. Take a look at this videocast for an in-depth look at the use of the cloud in the public sector and learn about four basic models you can leverage for successful cloud adoption.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

Analyst Module - James Staten of Forrester (Short Version):
sponsored by HP
VIDEOCAST: Check out this brief videocast to learn the top reasons enterprises are adopting cloud computing technology. Discover how the cloud satisfies key business needs, such as fast time to market, high flexibility, and significant cost-savings.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

ITIL: The building blocks of an ITSM strategy
sponsored by FrontRange Solutions Inc.
EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: 09 Jan 2012 | Published: 09 Jan 2012

FrontRange Solutions Inc.

Cloud Introduction Video:
sponsored by HP
VIDEOCAST: The cloud computing industry has been evolving over recent years and is expected to continuously advance in the future. Access this video to learn how the cloud can help your business to improve ROI, agility and customer satisfaction.
Posted: 06 Jan 2012 | Premiered: 06 Jan 2012

HP

Service2Media Accelerates its time to market with HP Cloud Solutions (2 min video):
sponsored by HP
VIDEOCAST: This video discusses how one company leveraged advanced cloud solutions to significantly accelerate its time to market, increasing its ROI. Learn how these new platforms can enable you to focus on your core business offering, allowing you to improve performance and efficiency.
Posted: 06 Jan 2012 | Premiered: 06 Jan 2012

HP

ING Transforms its business with HP Cloud Computing Solutions (2 min video):
sponsored by HP
VIDEOCAST: View this brief video to learn how one business leveraged advanced cloud computing solutions to accelerate its business transformation. Discover how it was able to consolidate 2,500 applications, allowing them to increase cost savings and speed time to market.
Posted: 06 Jan 2012 | Premiered: 06 Jan 2012

HP

Harness Applications to Accelerate Success
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper provides insights into getting your organisation positioned for innovation, mobility, integration, and agility. Learn why you need to include applications in your strategy to meet these objectives—and why doing so can help you realise better outcomes.
Posted: 05 Jan 2012 | Published: 05 Jan 2012

Hewlett-Packard Limited

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

Nimsoft, Inc.

‘Service-centric’ Server Monitoring
sponsored by Nimsoft, Inc.
WHITE PAPER: Access this white paper to learn how to identify server monitoring solutions that can easily adapt availability and service quality measures for a myriad of server configurations.
Posted: 05 Jan 2012 | Published: 05 Jan 2012

Nimsoft, Inc.

Pragmatic ITIL: Bridging the Gulf between Theory and Practice
sponsored by Nimsoft, Inc.
WHITE PAPER: While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

Top strategies for monitoring Cisco UCS
sponsored by Nimsoft, Inc.
WEBCAST: For many businesses, tracking Vblock, Flexpod, or Cisco UCS performance can be complex and time-consuming, but there are certain strategies that can help to mitigate these challenges. This webcast provides best practices for monitoring Cisco UCS and introduces an advanced system that can offer significant benefits.
Posted: 04 Jan 2012 | Premiered: 04 Jan 2012

Nimsoft, Inc.

A simple, cloud-based approach to monitoring Vblock
sponsored by Nimsoft, Inc.
WEBCAST: Monitoring Vblock can be challenging, but you can make it simpler by leveraging new technology that incorporates cloud computing services to plan, build and operate to deliver optimal availability, performance, and user experience. View this webcast to learn more about how this advanced solution can benefit your IT.
Posted: 04 Jan 2012 | Premiered: 04 Jan 2012

Nimsoft, Inc.
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
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