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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Value Your Data: Invest for Innovation
sponsored by IBM
RESOURCE: Access this resource to gain the economic advantages from workloads that scale up dynamically and on-demand with an open IT architecture on Linux. With this infrastructure, learn how to achieve a 75% reduction in data center floor space, as well as higher performance per core.
Posted: 23 Feb 2017 | Published: 31 Dec 2015

IBM

Your Enterprise at the Speed of Innovation
sponsored by IBM
RESOURCE: Download this resource to discover a scale-out, scale-up Linux infrastructure that fosters open IT development and collaboration within the enterprise. Learn how to drive innovation that empowers you to simplify, accelerate, and make business decisions faster to drive rapid time to value.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

IBM

Nordic IT Priorities 2017 - Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in the Nordics.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

ComputerWeekly.com

Sky Entertainment Company Benefits from Automated Compliance Reporting
sponsored by Snow Software
CASE STUDY: Access this case study to examine how Sky (Europe's leading entertainment company) streamlined previously arduous and manual steps to generate Effective License Positions (ELPs) by integrating automated compliance reporting into their software asset management system.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

Snow Software

Benelux IT Priorities 2017 - Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in Benelux.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

ComputerWeekly.com

Swedbank: Banking on IT Automation Platform for Success
sponsored by Snow Software
CASE STUDY: Explore how Swedbank created a self-service software portal with built-in approval processes to alleviate pressures on the helpdesk and IT team. Find out how they improved the speed at which users could access software and services while maintaining control of the approval and fulfillment processes.
Posted: 23 Feb 2017 | Published: 31 Dec 2016

Snow Software

Kingfisher Slashes Costs of Diverse Global IT Estate with Software Asset Management Suite
sponsored by Snow Software
CASE STUDY: Kingfisher plc has a complicated IT estate—even by multinational standards. Access this case study to discover how they eliminated IT complexity by replacing multiple systems in place with the same software asset management tool worldwide. Learn how to tease out the complexity of asset management in your organization now.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

Snow Software

The 2017 State of IT Incident Management
sponsored by EverBridge Inc.
EBOOK: Everyone knows the best way to solve a problem is by anticipating it and treating it preemptively. Inside this white paper, you'll find the state of incident management for 2017 and learn what you can anticipate for the coming year.
Posted: 17 Feb 2017 | Published: 17 Feb 2017

EverBridge Inc.

Case Study: Arla Foods Streamlines Software Complexity with Centrally Managed License System
sponsored by Snow Software
CASE STUDY: Access this case study to discover how Arla Foods ensured a strong, demonstrable ROI for software investments and streamlined IT asset management with a centrally managed license system. Read on to view benefits achieved, such as improved data access for generating compliance reports, and more.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

Snow Software

WINDOWS SERVER 2016 – WHAT’S NEW AND HOW IT IMPACTS YOUR ACTIVE DIRECTORY
sponsored by Matrix42
WHITE PAPER: Updating to Windows Server 2016 is sure to bring many new features and capabilities, but it also means some changes to your Active Directory. Continue reading this whitepaper for more information on these feature updates and what they mean for you.
Posted: 16 Feb 2017 | Published: 27 Feb 2017

Matrix42

How to Make Corporate IT Profitable
sponsored by Matrix42
WHITE PAPER: IT has traditionally been seen as a money pit. Taking a new approach enables you to turn it into a profit center. Access this white paper to learn about a holistic approach to IT service management that strives to keep IT's value higher than its cost.
Posted: 16 Feb 2017 | Published: 30 Dec 2016

Matrix42

Service Management in Organizations: From Cost Center to Profit Center
sponsored by Matrix42
VIDEO: IT service management may be the key to keeping your business afloat over the next decade as the business world continues to undergo rapid change. Watch this video to learn how markets are being disrupted and what you can do to keep your business operating smoothly.
Posted: 16 Feb 2017 | Premiered: 14 Dec 2016

Matrix42

Which Platform is the Best Fit for Your Use Case?
sponsored by ModoModo
WHITE PAPER: Access this white paper to learn how to best evaluate different platforms and figure out which one best fits your particular business needs. You'll understand the 5 keys to deciding which business process management platform works best for your organization's particular use case.
Posted: 10 Feb 2017 | Published: 10 Feb 2017

ModoModo

Computer Weekly – 14 February 2017: Under surveillance – what the Investigatory Powers Act means for business
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, the UK government has passed the Investigatory Powers Act, labelled a "snoopers' charter" that expands the scope of state surveillance – but what does it mean for businesses? We find out what digital transformation means in the fire and rescue service. And we examine the public cloud and storage. Read the issue now.
Posted: 10 Feb 2017 | Published: 14 Feb 2017

ComputerWeekly.com

Middle East IT Priorities 2017
sponsored by ComputerWeekly.com
EGUIDE: This year's Computer Weekly and TechTarget IT Priorities survey has revealed that over half of IT decision makers at Middle East based organisations are planning on reducing how much they send of IT staff, despite the growing importance of IT to business.
Posted: 06 Feb 2017 | Published: 07 Feb 2017

ComputerWeekly.com

Nordics IT Priorities 2017
sponsored by ComputerWeekly.com
EGUIDE: This year's Computer Weekly and TechTarget IT Priorities survey has revealed the importance of the cloud for Nordic organisations. Over half of them are increasing their spending on cloud based services this year, according to the survey findings.
Posted: 06 Feb 2017 | Published: 07 Feb 2017

ComputerWeekly.com

BeneluxIT Priorities 2017
sponsored by ComputerWeekly.com
EGUIDE: This year's Computer Weekly and TechTarget IT Priorities survey has revealed that IT decision makers at Benelux based organisations are less confident, than counterparts in most other parts of Europe, that IT budgets will rise this year.Only 28% of them think budgets will increase.
Posted: 06 Feb 2017 | Published: 07 Feb 2017

ComputerWeekly.com

Strategize IT Budget and Infrastructure Planning to Secure DevOps Pipelines
sponsored by Red Hat
EGUIDE: Learn how to implement a collaborative, lightweight ITIL approach in your infrastructure, and adapt ITIL to suit your priorities by unifying ITSM and DevOps under one framework. Download now to keep a close eye on DevOps pipelines by strategizing your budget to secure container initiatives, and more.
Posted: 02 Feb 2017 | Published: 31 Jan 2017

Red Hat

A Hybrid IT Approach to Virtualization & DevOps Management
sponsored by Red Hat
EGUIDE: Here, experts illustrate the evolution of multi-use virtualization tools, and you'll discover how to benefit from a hybrid approach that combines physical, virtual, and application visibility with automation and deep infrastructure analysis. Read on to also learn how DevOps is reshaping IT vendors' offerings.
Posted: 02 Feb 2017 | Published: 31 Jan 2017

Red Hat

The Future is Hybrid, So Therefore Your IT Should Be
sponsored by Hewlett Packard Enterprise
VIDEO: Tune into this brief video to enable your hybrid IT infrastructure with a method in which you can take advantage of both the pay-as-you-go scalability of the public cloud i, as well as the security of on premise IT. You'll discover flexible, on-demand capacity scaling to fit each of your fluctuating workloads, and more.
Posted: 25 Jan 2017 | Premiered: 29 Nov 2016

Hewlett Packard Enterprise

Evaluating Red Hat Virtualization
sponsored by Red Hat
SOFTWARE DEMO: Is your enterprise ready to securely and confidently virtualize mission-critical applications, while gaining unparalleled performance and scalability? Take advantage of this free trial of Red Hat Virtualization now to evaluate its compatibility with your organization.
Posted: 24 Jan 2017 | Premiered: 24 Jan 2017

Red Hat

As A Service: IT Consumption Model for Digital Business Innovation
sponsored by Hewlett Packard Enterprise
ANALYST REPORT: This IDC report examines how data center services providers can assist your IT organization in improving overall data center performance while enhancing resource allocation and consumption in the IT environment so that IT can facilitate digital transformation.
Posted: 24 Jan 2017 | Published: 30 Sep 2016

Hewlett Packard Enterprise

Case Study: Warwickshire County Council Refreshes Virtual Data Center
sponsored by Red Hat
CASE STUDY: Discover how Warwickshire County Council refreshed its virtual data center for maximum efficiency with the help of one platform using KVM, thereby empowering them now to automate systems management, strengthen resiliency, accelerate IT infrastructure deployment, and more.
Posted: 23 Jan 2017 | Published: 31 Dec 2014

Red Hat

The 3D Industrial Transformation
sponsored by Dassault systemes
WHITE PAPER: Here's your chance to take an exclusive look at 3D computing infrastructure: Delve into the new industrial capabilities this technology affords to position your organization for success by leveraging it to cut design and development time, decrease defective part numbers, and more.
Posted: 19 Jan 2017 | Published: 19 Jan 2017

Dassault systemes

Middle East IT Priorities 2017 - Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in the Middle East.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

ComputerWeekly.com
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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