IT Management  >  

IT Service Management

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
1 - 25 of 549 Matches Previous Page  |  Next Page
Continue to Transform or Risk Being Disrupted
sponsored by Rackspace - Intel XEON
WEBCAST: In this webinar, you'll see how Redbox evolved their IT methodologies in order to disrupt the movie rental industry. Tune in to learn how data center consolidation, limiting data sprawl, reducing licensing expense and more, factored into Redbox's dynamic digital transition.
Posted: 21 Aug 2017 | Premiered: Jun 1, 2017

Rackspace - Intel XEON

7 Habits of Highly Effective MSPs
sponsored by Datto, Inc.
WHITE PAPER: IT Channel businesses are on the rise, and you can foster even more growth by clicking inside this e-book and learning the 7 habits of highly effective MSPs.
Posted: 16 Aug 2017 | Published: 16 Aug 2017

Datto, Inc.

Multinational Energy and Resource Provider Boosts IT Operations and Visibility, Extends Service Management Beyond IT
sponsored by Cherwell
CASE STUDY: Global engineering company Ausenco needed an IT service management platform to improve their service delivery, automate business processes, and reduce costs across their IT support and services business unit. Access this case study to see what Ausenco did to meet these needs and the business impact they experienced.
Posted: 15 Aug 2017 | Published: 15 Aug 2017

Cherwell

Why Today's Approaches Fail – and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER: IT provides the mission-critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e-commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. Download this white paper to learn more about ServiceWatch.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

ServiceNow

TransAlta Powers IT Service Management and IT Operations with ServiceNow
sponsored by ServiceNow
CASE STUDY: With more than 2,300 employees, TransAlta needs to ensure that its business services and desktop infrastructure effectively supports its ongoing operations.  Download this eBook to learn how TransAlta powers IT Service management and IT Operations with ServiceNow.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

ServiceNow

Simplifying IT: What Companies Want from MSPs
sponsored by Nerdio
RESOURCE: Do you know what every company looks for in a managed service provider? It's more than just simplifying their IT environment. Access this infographic for a quick, informative run-down on what MSPs need to show their prospective customers in order to gain their business.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

Nerdio

10 Key DevOps Principles for ITSM Practictioners
sponsored by Cherwell
WHITE PAPER: Why is there so much friction between the two? How can they work together? Why can't we all just along? This white paper answers the first two questions, breaking down how DevOps and ITSM work together, and provides you with ten principles to guide ITSM through their portion of the DevOps initiative.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

Cherwell

Embracing the Strategic Opportunity of IT
sponsored by Splunk
WHITE PAPER: IT is changing, and your infrastructure will never be the same. The key to righting the ship may be service intelligence. Access this white paper to learn what service intelligence is, how it leads to business value creation, and how to get started.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

Splunk

Can You Predict IT Service Outages Before They Occur?
sponsored by ServiceNow
ASSESSMENT TOOL: To better understand your IT service health and your risk for service outages, take a few minutes to complete this Service Outage Health Check scorecard. You'll get insights on risk factors that can cause service outages, disrupt your business, and ultimately impact financial performance.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

ServiceNow

Increase Service Visibility
sponsored by ServiceNow
EBOOK: This ebook can help you discover if you have limited service visibility, see what a service visibility framework looks like, and adopt best practices to move from a piecemeal, manual approach to comprehensive, automated service reporting.
Posted: 07 Aug 2017 | Published: 31 Aug 2016

ServiceNow

Take Your Service Availability to New Heights
sponsored by ServiceNow
EBOOK: Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the rootcause of service issues. No more war room finger pointing, just rock-solid service availability.
Posted: 07 Aug 2017 | Published: 30 Nov 2016

ServiceNow

Time Warner Enhances Visibility and Service Quality
sponsored by ServiceNow
CASE STUDY: Learn how Time Warner combined IT operations management and IT service management on a single platform, to dramatically improve the quality of their shared infrastructure services. Download the case study.
Posted: 07 Aug 2017 | Published: 17 Nov 2016

ServiceNow

Surviving Disruption to MSP Business Models
sponsored by Nerdio
WHITE PAPER: It's not enough to be cost-effective anymore; MSPs have to proactively drive value for clients. Download this white paper to find out how ITaaS can bring additional value to your customers such as easier support, automated provisioning, higher customer satisfaction and more.
Posted: 04 Aug 2017 | Published: 04 Aug 2017

Nerdio

Hidden Cost Savings of Desktop-as-a-Service
sponsored by Nerdio
WHITE PAPER: Make sure that your clients are aware of the hidden cost savings of Desktop-as-a-Service (DaaS). Download this whitepaper to discover some of the ways a good DaaS solution can be beneficial to a company's bottom line, in terms of updates, security, compliance and much more.
Posted: 04 Aug 2017 | Published: 04 Aug 2017

Nerdio

Integrating SecOps with Operations, Development, and ITSM in the Age of Cloud
sponsored by BMC
RESEARCH CONTENT: In this EMA report, discover an examination of how SecOps, and integrated compliance, affects and influences change and configuration management, IT asset management, ITSM, and audits. Read on to additionally see how cloud, agile, digital transformation, and mobile all impact SecOps directions.
Posted: 04 Aug 2017 | Published: 04 Aug 2017

BMC

Revising IT Service Delivery with Open Management for Virtualization
sponsored by Red Hat
DATA SHEET: Download this datasheet to establish more effective, flexible virtualization management for IT service delivery with a platform that enables workload migration across the infrastructure, offers OSS and BSS integration, and more.
Posted: 03 Aug 2017 | Published: 31 Aug 2016

Red Hat

8 KPI's every MSP Should Consider
sponsored by Nerdio
WHITE PAPER: Download this white paper to uncover the eight KPIs specifically helpful to MSPs looking to grow their business, as well as specific advice on how to improve these figures in your workflow.
Posted: 03 Aug 2017 | Published: 03 Aug 2017

Nerdio

Simplifying IT: What Companies are Looking for in a Managed Service Provider
sponsored by Nerdio
RESOURCE: When companies choose to invest in MSPs what features are they looking for? Download this infographic to find out what your potential clients top priorities are, surrounding pricing, security, onboarding support and management and much more.
Posted: 03 Aug 2017 | Published: 03 Aug 2017

Nerdio

How to Gain the Most Value from Your Multi-Cloud Ecosystem
sponsored by BMC
WHITE PAPER: By downloading this resource, you'll learn how to unlock the full value from your multi-cloud ecosystem with the management strategy outlined, as well as learn to automate cloud governance and compliance, access all clouds through a self-service catalog, and more.
Posted: 02 Aug 2017 | Published: 02 Aug 2017

BMC

IT Outcomes that Drive Business Results
sponsored by Avnet
WHITE PAPER: Today's IT infrastructure needs to be a driver of innovation, not simply a supporter. Inside, explore a single software-defined platform that combines the power of private and hybrid cloud to make sure your IT capabilities are aligned to the 6 most important needs of your business.
Posted: 28 Jul 2017 | Published: 28 Jul 2017

Avnet

Worldwide IT Service and Incident Management Software 2017 Vendor Assessment
sponsored by Cherwell
WHITE PAPER: The IT service and incident management software market is increasingly growing more crowded and competitive than ever. Read this report to review the factors driving market growth, what to look for in a potential investment, and gain an overview of the top 12 vendors in the market.
Posted: 26 Jul 2017 | Published: 30 Jun 2017

Cherwell

Why Service Desk Consolidation is the New Imperative for IT Leaders
sponsored by Cherwell
WHITE PAPER: Many organizations have taken to implementing service desks as needed, leading to widespread IT sprawl. Access this white paper to learn about the challenges CIOs are facing, the business cases for service desk consolidation, and what to look for when evaluating service management tools.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

Cherwell

A CIO's Guide to Rethinking IT Service Management
sponsored by Cherwell
WHITE PAPER: CIOs and senior IT executives need to adapt the way they approach IT service management in response to their new roles as business strategists. Access this white paper to learn how CIOs are restructuring their ITSM strategies to assist in their new roles as business value drivers, as well as what to look for in a modern ITSM platform.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

Cherwell

Microservices Sprawl: How Not to Be Overun
sponsored by AppDynamics
EBOOK: Discover in this e-book how to combat microservices sprawl with a single IT monitoring platform that can provide the context your organization needs to respond dynamically to rapidly changing IT conditions. Read on to learn how this holistic approach addresses compliance concerns, and evolves with the changing DevOps culture.
Posted: 20 Jul 2017 | Published: 20 Jul 2017

AppDynamics

Accelerate Service Delivery to Increase IT Value
sponsored by Red Hat
WHITE PAPER: By accelerating service delivery, IT organizations can better support developers and lines of business. Access this white paper to learn how to streamline processes to increase the value of your organization and give your business a competitive advantage.
Posted: 14 Jul 2017 | Published: 30 Dec 2016

Red Hat
1 - 25 of 549 Matches Previous Page    1 2 3 4    Next Page
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement