| Recent Vendor Reports on ITIL |
Applying ITIL Best Practices to IPAM
| sponsored by BT INS
WHITE PAPER:
This white paper details how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be achieved from using an ITIL management framework.
Posted: 05 Sep 2008 | Published: 05 Sep 2008
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Business Service Management Links IT Services to Business Goals
| sponsored by CA
WHITE PAPER:
Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Enhancing IT Support with Knowledge Management
| sponsored by CA
WHITE PAPER:
Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Essential ITIL: What You Need to Exceed
| sponsored by CA
WHITE PAPER:
ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Strategies for Optimizing IT Operations and Enabling Comprehensive Compliance
| sponsored by CA
WHITE PAPER:
The combined enterprise goal of simplifying the daily operations of today's data centers and ensuring comprehensive compliance with regulations plays a huge part in running a cost-effective and risk-free business.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Service Management: Identify and Leverage Your Existing Service Life Cycles
| sponsored by IBM
WHITE PAPER:
This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: 13 Aug 2008 | Published: 01 Mar 2008
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EMA Advisory Note: Danger of Tools before Process and Requirements, Or - Time to Buy a Lawn Mower
| sponsored by Enterprise Management Associates (EMA)
WHITE PAPER:
This paper explores some of the considerations and pitfalls for purchasing a CMDB tool before taking the final leap and provides a common sense approach to evaluating the direction in which your company is heading.
Posted: 11 Aug 2008 | Published: 01 Aug 2008
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"Multisourcing: The New Face of Outsourcing for Today's Business World"
| sponsored by Dimension Data
WHITE PAPER:
The Multisourcing approach allows clients to pick and choose between Service Providers and select the "right" sources for IT services in order to obtain the best business outcomes.
Posted: 06 Aug 2008 | Published: 06 Aug 2008
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Transcript: Turbo Boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This webcast transcript offers instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of all your ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: 04 Aug 2008 | Published: 01 Aug 2008
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Transcript: Turbo Boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This webcast will explore the dynamics of developing and putting in place a Business Analysis Center of Excellence and its importance from an enterprise point of view and continually driving high quality IT services throughout the enterprise.
Posted: 04 Aug 2008 | Published: 01 Aug 2008
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Rev-Trac Datasheet
| sponsored by Revelation Software Concepts
DATA SHEET:
Rev-Trac® provides flexible, powerful and fully-featured change control for SAP solutions, no matter how complex or geographically dispersed your business environment is.
Posted: 29 Jul 2008 | Published: 01 Jul 2008
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Case Study: Children's Memorial Hospital
| sponsored by ABS Associates, Inc.
CASE STUDY:
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Posted: 28 Jul 2008 | Published: 25 Jul 2008
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Service-Oriented Automation: Making Loosely-Coupled Processes More Agile
| sponsored by CA
WHITE PAPER:
CA Workload Automation accelerates the design and delivery of composite and virtual applications making them more reliable. Learn how automation achieves consistency with traditional hard-coded or manual approaches ensuring uniformity.
Posted: 22 Jul 2008 | Published: 01 Jul 2008
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Implementing ITIL with HP Blueprint for Service Manager 7
| sponsored by Hewlett-Packard Company
WEBCAST:
HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes.
Posted: 15 Jul 2008 | Premiered: Available On Demand
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Oracle Database Security: Preventing Enterprise Data Leaks at the Source
| sponsored by Oracle Corporation
WHITE PAPER:
This white paper discusses the growing internal threats to business information, the impact of government regulations on the protection of data and how enterprises must adopt database security best practices to prevent sensitive customer data.
Posted: 15 Jul 2008 | Published: 01 Feb 2008
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PODCAST: Network Management: From Reactive to Proactive Mode Using Centralized Management Tools
| sponsored by Stonesoft Inc.
PODCAST:
Listen to this podcast to find out how network management has matured to include security processes, compliance achievement, and application performance responsibilities.
Posted: 15 Jul 2008 | Premiered: 25 Aug 2008
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Five CIO Challenges Addressed by Better Change Management
| sponsored by Telelogic, An IBM Company
WHITE PAPER:
In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: 10 Jul 2008 | Published: 01 Mar 2008
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Roundtrip Traceability: Enhancing Quality in the Software Development Lifecycle
| sponsored by Telelogic, An IBM Company
WHITE PAPER:
Roundtrip Traceability enhances quality in the software development lifecycle (SDL). This provides stakeholders and their customers with the ability to assess the impact of a change and report and monitor development to ensure continuous improvement.
Posted: 10 Jul 2008 | Published: 10 Jul 2008
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Tips to Improve Capacity Planning through Power Management
| sponsored by Raritan Computer, Inc.
WHITE PAPER:
In this paper, analyst Joe Clabby will describe what capacity planning is all about, data center capacity problems that IT managers are facing today, how these problems are being addressed.
Posted: 10 Jul 2008 | Published: 01 Jul 2008
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10 Best-Practice Tips to Help You Succeed with Your Enterprise CMDB Project
| sponsored by Enterprise Management Associates (EMA)
WHITE PAPER:
EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers.
Posted: 08 Jul 2008 | Published: 01 Jun 2008
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Network Management: From Reactive to Proactive Mode Using Centralized Management Tools
| sponsored by Stonesoft Inc.
WEBCAST:
Check out this webcast to learn how network management is expanding beyond simple device control to include security, compliance, and application performance.
Posted: 01 Jul 2008 | Premiered: Available On Demand
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ITIL essentials for the midmarket
| sponsored by iETSolutions
PODCAST:
This expert podcast looks at how midmarket firms can start down the ITIL 3.0 path.
Posted: 26 Jun 2008 | Premiered: 30 Jun 2008, 09:00 EDT (13:00 GMT)
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Extend Workflow and Automation - Taking Process Automation to the Limit
| sponsored by Opalis Software, Inc.
WHITE PAPER:
The newest release of Opalis Integration Server version 5.5 continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation.
Posted: 24 Jun 2008 | Published: 01 Apr 2008
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Opalis Announces New Release, OEM Partnership with CA
| sponsored by Opalis Software, Inc.
WHITE PAPER:
This whitepaper covers two April 2008 announcements by Opalis Software Inc. The first announced the general availability of Opalis Integration Server 5.5 and the second introduced an OEM partnership between Opalis and CA.
Posted: 24 Jun 2008 | Published: 01 Jun 2008
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Virtual Data Center eZine - Volume 3
| sponsored by Virtual Data Center eZine - Volume 3
WHITE PAPER:
This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management
Posted: 19 Jun 2008 | Published: 01 Jun 2008
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Good to Great: Transform IT through Service Lifecycle Management
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
Posted: 18 Jun 2008 | Published: 01 Aug 2008
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