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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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Hospital Leverages Workspace Management to Transform IT System
sponsored by Matrix42
CASE STUDY: This case study explores how the Psychiatric Hospital of the University of Basel set up a workspace management system that supported its existing Microsoft environment and SQL infrastructure, as well as met ITIL best practices.
Posted: 14 Jul 2015 | Published: 31 Dec 2014

Matrix42

How a State Agency Consolidated Redundant Access Databases
sponsored by Matrix42
CASE STUDY: This case study explores how a state agency in Germany leveraged workspace management tools to consolidate redundant access databases during a merge of various agencies.
Posted: 13 Jul 2015 | Published: 31 Dec 2014

Matrix42

The Future of Workload Automation in the Application Economy
sponsored by CA Technologies.
WHITE PAPER: This white paper offers a workload automation maturity chart to explore the benefits of an optimal workload automation tool.
Posted: 13 Jul 2015 | Published: 31 Dec 2014

CA Technologies.

Agenda Overview: Gartner IT Financial, Procurement & Asset Management Summit
sponsored by Gartner
EVENT: This resource explores the key takeaways you'll gain from attending the Gartner IT Financial, Procurement & Asset Management Summit of 2015.
Posted: 13 Jul 2015 | Published: 13 Jul 2015

Gartner

Logistics Company Leverages 3 ITSM Tools to Increase Process Speeds
sponsored by Matrix42
CASE STUDY: Access this case study to see how a leading logistics service provider leveraged 3 IT service management (ITSM) tools in a single portal without interrupting its mission-critical IT services during the integration.
Posted: 10 Jul 2015 | Published: 31 Dec 2013

Matrix42

Global Organization Leverages ITSM to Automate Workspace Management
sponsored by Matrix42
CASE STUDY: This case study examines how a global organization implemented a suite of IT service management (ITSM) solutions to meet information security standards and automate key processes.
Posted: 10 Jul 2015 | Published: 31 Dec 2014

Matrix42

Improving IT Service Performance with Predictive Workload Analytics
sponsored by CA Technologies.
RESOURCE: This quick resource explores a predictive workload analytics solution that leverages critical, real-time enterprise data so you can more effectively respond to shifting priorities.
Posted: 09 Jul 2015 | Published: 31 Dec 2014

CA Technologies.

Integrated Client Management for 32 International Locations
sponsored by Matrix42
CASE STUDY: This case study details the steps an international organization took to implement workspace management software that ultimately improved the management of its branches worldwide.
Posted: 09 Jul 2015 | Published: 31 Dec 2014

Matrix42

Top Search Changes in SmartCloud Control Desk 7.5.1
sponsored by IBM
TECHNICAL ARTICLE: This paper offers an overview of the application changes to search in SmartCloud Control Desk 7.5.1, an IT service management (ITSM) solution.
Posted: 08 Jul 2015 | Published: 11 Mar 2014

IBM

Your Guide to IT Service Management Best Practices
sponsored by IBM
TRAINING GUIDE: This comprehensive guide to SmartCloud Control desk offers best practices for IT service management (ITSM) to help automate processes, reduce total cost of ownership (TCO), and minimize service disruptions.
Posted: 08 Jul 2015 | Published: 31 Dec 2013

IBM

Red Hat Enterprise Linux 7: Perspectives from Industry Analysts
sponsored by Red Hat
WEBCAST: In this video, Rich Fichera from Forrester, Michael Araneta, Phil Carter, and Mayur Sahni from IDC, and Laurent Lachal from Ovum outline requirements for the new era of IT, including mobile, cloud, big data, and social.
Posted: 02 Jul 2015 | Premiered: Jul 2, 2015

Red Hat

Infographic: Windows vs RHEL TCO
sponsored by Red Hat
RESOURCE: The following infographic demonstrates the top 5 statistics why enterprises go with Linux when they need greater performance from their IT environment. Access now to learn more.
Posted: 02 Jul 2015 | Published: 02 Jul 2015

Red Hat

IDC Case Study: Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This white paper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 02 Jul 2015 | Published: 02 Jul 2015

Red Hat

Problem Management
sponsored by ComputerWeekly.com
BOOK: This extract from Michael G Hall's book, Problem Management, an implementation guide for the real world, explains how problem management differs from incident management and looks at the differences between reactive and pro-active problem management.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

ComputerWeekly.com

Guide to IT Service Optimization Maturity
sponsored by TeamQuest Corporation
WHITE PAPER: This white paper provides a comprehensive breakdown of the 5 levels of IT service optimization maturity.
Posted: 19 Jun 2015 | Published: 19 Jun 2015

TeamQuest Corporation

Perception vs. Reality: How Optimized is Your IT?
sponsored by TeamQuest Corporation
WHITE PAPER: This white paper shows essential statistics regarding organizations' IT service optimization maturity.
Posted: 19 Jun 2015 | Published: 19 Jun 2015

TeamQuest Corporation

The 5 Levels of IT Service Optimization Maturity
sponsored by TeamQuest Corporation
WEBCAST: This webcast explores the 5 levels of IT service optimization maturity and how that affects business outcomes.
Posted: 16 Jun 2015 | Premiered: Jun 16, 2015

TeamQuest Corporation

How to Build an Always-On Infrastructure
sponsored by Hitachi Data Systems and Brocade
WHITE PAPER: To gain a competitive advantage, organizations need an always-on infrastructure that is future proof, reliable, adaptable and responsive to change. Access the following white paper to uncover how to do so by adhering to the 9 steps for building an always-on framework. Read on to learn more.
Posted: 11 May 2015 | Published: 11 May 2015

Hitachi Data Systems and Brocade

Is Your ITAM Practice Aligned with Your ITSM Processes?
sponsored by Unisys
WHITE PAPER: In this white paper, discover an ITAM solution that plays a key role in improving the ITSM process.
Posted: 06 May 2015 | Published: 01 Mar 2014

Unisys

ITSM—Not By the Book
sponsored by Unisys
WHITE PAPER: This white paper provides five steps organizations can take in developing their ITSM implementation plans to meet their goal of reaching true Applied Service Management..
Posted: 06 May 2015 | Published: 01 Oct 2014

Unisys

When IT Service Management isn’t What it Could Be: The Importance of Kaizen in ITSM
sponsored by Unisys
WHITE PAPER: This whitepaper focuses on how you can combine ITSM best practices with a Kaizen approach to eliminate IT inefficiencies and excess costs while modernising your overall service management framework.
Posted: 06 May 2015 | Published: 01 Oct 2014

Unisys

Service Management Advisory Practice
sponsored by Unisys
WHITE PAPER: This white paper reveals how to tackle ITSM in the most efficient manner for your business.
Posted: 06 May 2015 | Published: 30 Sep 2014

Unisys

The CIO Paradox: Delivering Better Services to the Enterprise
sponsored by Unisys
WHITE PAPER: This exclusive whitepaper explains how IT can become a business services provider to the enterprise using multi-sourced business services platforms that provide the business with immediate, personalized access to services required for effective performance. Read on to learn more.
Posted: 04 May 2015 | Published: 04 May 2015

Unisys

Industrialising Service Management:The Power of Information, Technology, Service and Management
sponsored by Unisys
WHITE PAPER: Service Management needs to change. This whitepaper examines and uncovers new ways for IT to extend the practice of Service Management and derive greater business value from IT investments.
Posted: 04 May 2015 | Published: 04 May 2015

Unisys

Top 5 Characteristics of Infrastructure Leaders
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper examines the top five characteristics of IT infrastructure leaders. Read on to learn what these qualities are and discover where your organization stands in terms of IT management.
Posted: 28 Apr 2015 | Published: 28 Apr 2015

Hewlett-Packard Company
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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