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ITIL

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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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The Business of IT Transformation
sponsored by Rackspace
WEBCAST: Tune into this webcast to hear from the CIO and Digital CTO at Rackspace, who in detail dissect the term "digital transformation" and highlight the challenges driving businesses like yours to the cloud. They also run down an actionable cloud implementation checklist, for you to use as guidance.
Posted: 13 Oct 2017 | Premiered: Mar 29, 2017

Rackspace

SAM and the Software Catalog
sponsored by Snow Software
WHITE PAPER: The following exclusive white paper will show readers how to establish and maintain a software catalog for the purpose of ensuring that your software estate remains relevant and fit for its business purpose. View now to learn more, including SAM tools that can help automate many data collection and population tasks.
Posted: 13 Oct 2017 | Published: 31 Dec 2016

Snow Software

Mobile Device Inventory: The First Step in Enterprise Mobile Management
sponsored by Snow Software
WHITE PAPER: Read on to examine the need for collecting and reporting on mobile inventory and how it needs to be part of an enterprise-wide software asset management (SAM) program. You'll discover a maturity path for managing mobile devices in a SAM context, and more inside.
Posted: 12 Oct 2017 | Published: 31 Dec 2016

Snow Software

Study: Bank of Ireland Cuts Software Spending for Key Vendors with Snow License Manager
sponsored by Snow Software
CASE STUDY: With 15,000 PCs and 3,500 servers, Bank of Ireland was in need of a new software asset management (SAM) strategy. Read this study to see how they were able to drastically reduce the costs of renewing software licenses, remove unused and duplicated installations, and streamline software procurement.
Posted: 11 Oct 2017 | Published: 11 Oct 2017

Snow Software

Finding the Right SAM Model for Your Needs
sponsored by Snow Software
WHITE PAPER: Read this exclusive resource to explore the pros and cons of various Software Asset Management (SAM) delivery options, 8 SAM questions to consider when making your decision, and how to go about analyzing SAM models based on your organization's software requirements.
Posted: 11 Oct 2017 | Published: 11 Oct 2017

Snow Software

SAP's License Administration Workbench: An Essential Guide
sponsored by Snow Software
WHITE PAPER: Don't let appearances fool you into thinking two management tools serve similar purposes when they actually serve opposing audiences. Access this white paper to better understand the stark differences between SAP's License Administration Workbench tool and software asset management technologies.
Posted: 10 Oct 2017 | Published: 02 Nov 2015

Snow Software

Swedbank Leverages Automation Platform for IT Control
sponsored by Snow Software
CASE STUDY: Explore how Swedbank created a self-service portal with built-in approval processes to alleviate pressures on the helpdesk and IT team. Find out how they improved the speed at which users could access software and services while maintaining control of the approval and fulfillment processes.
Posted: 09 Oct 2017 | Published: 30 Sep 2016

Snow Software

Analyst Report: The Next Steps in Digital Transformation
sponsored by SAP
WHITE PAPER: Presented here are the results of an IDC worldwide survey of 3,904 small and midsize business decision makers, from which you can benchmark your digital transformation progress. Read on to additionally access 3 concrete takeaways to solidify your investment roadmap in support of these digital initiatives.
Posted: 05 Oct 2017 | Published: 31 Jan 2017

SAP

Keeping Leadership Happy with IT Service and Support
sponsored by Samanage
WHITE PAPER: It can be difficult to know how your service desk is really performing. Are you meeting the SLAs set in place and do your technicians have appropriate workloads? Access this white paper to learn how you can implement performance tracking and reporting into your service desk solution.
Posted: 07 Sep 2017 | Published: 31 Mar 2016

TOPICS:  ITIL
Samanage

7 Key Metrics that Bring Visibility to the Service Desk
sponsored by Samanage
WHITE PAPER: Download this infographic that shows 7 metrics to measure the success of your service desk. From cost per ticket to mean time to resolve, this brief guide will help you evaluate the success of your service desk, and highlight any areas that may need extra focus.
Posted: 07 Sep 2017 | Published: 14 Sep 2017

TOPICS:  ITIL
Samanage

Converged Infrastructure Drop-off Doesn't Mean Data Center Death
sponsored by Hewlett Packard Enterprise
EGUIDE: The dropping adoption of converged infrastructure doesn't foretell its death. Read on here to discover why many enterprises still select CI as a more stable and agile operating environment over HCI, and to consolidate assets acquired through acquisitions, as told by our experts in this guide.
Posted: 21 Aug 2017 | Published: 15 Aug 2017

Hewlett Packard Enterprise

Hyper-converged vs. Converged IT Infrastructures Explained
sponsored by Hewlett Packard Enterprise
EGUIDE: The days of cobbling together makeshift data center systems are fast waning. This e-guide illustrates the difference between converged and hyper-converged infrastructures. Read on to leverage CI and HCI to accelerate server and data center consolidation projects, support VDI deployments, and more.
Posted: 21 Aug 2017 | Published: 15 Aug 2017

Hewlett Packard Enterprise

HCI Appliances Embrace Containers and More Flexible Pricing
sponsored by Hewlett Packard Enterprise
EGUIDE: A handful of startups and top-tier players have introduced container-driven bundles that could determine a new delivery and support approach for hyper-converged infrastructure (HCI). Read this expert guide to see highlighted several HCI appliances built for containerized apps that should be on your radar.
Posted: 16 Aug 2017 | Published: 11 Aug 2017

Hewlett Packard Enterprise

Multinational Energy and Resource Provider Boosts IT Operations and Visibility, Extends Service Management Beyond IT
sponsored by Cherwell
CASE STUDY: Global engineering company Ausenco needed an IT service management platform to improve their service delivery, automate business processes, and reduce costs across their IT support and services business unit. Access this case study to see what Ausenco did to meet these needs and the business impact they experienced.
Posted: 15 Aug 2017 | Published: 15 Aug 2017

Cherwell

How Hyper-converged Infrastructure Gives Data Centers a Boost
sponsored by Pure Storage
EGUIDE: Download this expert guide to view the trends and vendors shaping HCI and its role in the software-defined data center (SDDC). You'll also gain advice on implementing HCI, regardless of whether your apps are traditional, big data- or cloud-based.
Posted: 14 Aug 2017 | Published: 10 Aug 2017

Pure Storage

Leading hospital elevates patient care through better IT service management
sponsored by Cherwell
WHITE PAPER: Atlantic Health System's IT team provides support for 400 healthcare-specific software applications across four hospitals and 20 outpatient locations. Take a look at this case study to learn about the ITIL solution AHS implemented that allowed them to make application-level changes without fear of breaking code.
Posted: 14 Aug 2017 | Published: 14 Aug 2017

TOPICS:  ITIL
Cherwell

Hyperconverged Infrastructure: Understanding Workloads, Data Services, and Costs
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This report covers the major variations in workloads and data services that can impact your HCI selection. Read on to learn the critical contributors involved in formulating a comprehensive, economic model for evaluating HCI—and why storage is at the heart of evaluation.
Posted: 10 Aug 2017 | Published: 08 Mar 2017

Hewlett Packard Enterprise

Creating the Data Center of the Future with Hyperconverged Infrastructure
sponsored by Hewlett Packard Enterprise
ANALYST REPORT: Read this executive brief as industry analysts break down the essentials of integrating hyperconverged infrastructure into your data center, with sections outlining which deployment model is right for you, what to look for in hyperconverged providers, and more.
Posted: 10 Aug 2017 | Published: 31 Dec 2016

Hewlett Packard Enterprise

Should Your Enterprise Deploy a Software-Defined Data Center?
sponsored by Lenovo and Intel
ANALYST REPORT: Is a software-defined data center suitable for your enterprise? In this report, two IT analysts will help you answer this very question, outlining implementation recommendations. Read on to also learn which projects gain the most value from an SDDC, 5 pillars of the SDDC business case, and more.
Posted: 21 Jul 2017 | Published: 27 Apr 2017

Lenovo and Intel

5 Counterintuitive Mistakes Companies Make When Going Digital
sponsored by Box
EBOOK: This eBook highlights five counterintuitive mistakes frequently made by organizations that seem rational when building a digital strategy, but actually can be course-altering mistakes. It also provides an alternate path to achieving the same objectives using approaches common in successful digital companies.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Box

Transform IT with Codeless Configuration
sponsored by Cherwell
WHITE PAPER: In order to keep up with rapid market fluctuations, IT has been looking for non-labor-intensive tools to help with software changes. This white paper explores how codeless software solutions are favorable to those that require customization with a focus on future-proofing, reduced administration overhead, and increased flexibility.
Posted: 14 Jun 2017 | Published: 31 Dec 2015

Cherwell

Make the Move to Modern, Agile IT Service Delivery
sponsored by Cherwell
PRODUCT OVERVIEW: Discover a service management vendor that provides a powerful and flexible IT service management platform for service desk teams that need to move fast and can't afford to be constrained by technology.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

Cherwell

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

Navigating the Journey to IT Transformation: Breaking Down the Definition
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Download this white paper to weigh your infrastructure options—including DIY, reference architectures, and buying—and in particular, discover how converged and hyper-converged implementation will help your organization focus on other value-added activities.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Dell EMC Intel (Xeon) ®

Seven Best Practices for Operating Docker Containers
sponsored by Diamanti
RESOURCE: Download this resource to access 7 exclusive best practices for operating Docker containers. By reading on, you'll learn how to achieve TCO reduction from each of these practices, which ensures you get the most out of your container apps and takes guess work out of workload placement and infrastructure tuning.
Posted: 23 Jun 2017 | Published: 23 Jun 2017

Diamanti
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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