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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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5 Key Success Factors for Optimizing IT Infrastructure for the Modern World
sponsored by Hewlett-Packard Limited & Intel® (Procesor Intel® Xeon®)
RESOURCE: Consult the following resource to uncover the 5 key success factors for optimizing IT infrastructure in the modern world.
Posted: 14 Apr 2015 | Published: 27 Mar 2015

Hewlett-Packard Limited & Intel® (Procesor  Intel® Xeon®)

5 Key Success Factors for Optimizing IT Infrastructure for the Modern World
sponsored by Hewlett-Packard Company
RESOURCE: Consult the following resource to uncover the 5 key success factors for optimizing IT infrastructure in the modern world.
Posted: 10 Apr 2015 | Published: 27 Mar 2015

Hewlett-Packard Company

Cutting the Fat Out of the IT Service Delivery Process
sponsored by FrontRange Solutions Inc.
EGUIDE: This expert e-guide highlights the must-have ITSM tool features, including asset discover and license management, service portfolio, configuration management, and more.
Posted: 08 Apr 2015 | Published: 08 Apr 2015

FrontRange Solutions Inc.

The Keys to Successful ITSM
sponsored by ServiceNow
EGUIDE: This expert e-guide explains what features are critical for successful ITSM tools, and why it is crucial to integrate configuration management and IT asset management.
Posted: 02 Apr 2015 | Published: 02 Apr 2015

ServiceNow

Avoid Mistakes That Will Sabotage Your ITSM Program
sponsored by ServiceNow
EGUIDE: Access the following e-guide to learn how to avoid the most common bad mistakes that will harm your ITSM program. Additionally, discover how applying lean principles to ITSM not only helps CIOs cut the fat out of IT service delivery processes, but also find a balance for continuous service improvement.
Posted: 01 Apr 2015 | Published: 01 Apr 2015

ServiceNow

ABCs of ITIL®
sponsored by Global Knowledge
WHITE PAPER: Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Global Knowledge

License Management Using Unified Asset and Service Management
sponsored by Global Knowledge
WHITE PAPER: Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.
Posted: 29 Mar 2015 | Published: 31 Dec 2014

Global Knowledge

5 Key Success Factors for Optimizing IT Infrastructure for the Modern World
sponsored by Hewlett-Packard Company
RESOURCE: Consult the following resource to uncover the 5 key success factors for optimizing IT infrastructure in the modern world.
Posted: 27 Mar 2015 | Published: 27 Mar 2015

Hewlett-Packard Company

So Many Choices: Get Insider Info on Today's Hottest ITSSM Tools
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Get an insider's look with this rich white paper, which demonstrates the pros and cons of today's hottest ITSSM tools. After learning the strengths and weaknesses of a variety of programs from an unbiased source, I&O managers will have the right information to better support the production environment.
Posted: 23 Mar 2015 | Published: 23 Mar 2015

FrontRange Solutions Inc.

The Power and Payback of Unified Monitoring
sponsored by CA Technologies.
WHITE PAPER: Access the following white paper to uncover a unified monitoring system that overcomes the challenges of a disparate monitoring environment. Read on to learn how this system provides timely support for new applications and technologies; help reduce IT operational costs and complexity, and more.
Posted: 16 Mar 2015 | Published: 16 Mar 2015

CA Technologies.

Don't Let Legacy Infrastructure Be Your Legacy
sponsored by Red Hat
VIDEO: This video explains the advantages of using Linux to upgrade your legacy infrastructure, including more uptime and seamless app migration.
Posted: 17 Oct 2014 | Premiered: 23 May 2014

Red Hat

Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This white paper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 03 Oct 2014 | Published: 30 May 2014

Red Hat

N-able Help Desk Manager Demo and Overview
sponsored by N-able Technologies
VIDEO: Check out this brief video to get a walkthrough of the powerful, full featured Help Desk Manager from N-able. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford.
Posted: 23 Sep 2014 | Premiered: 10 Apr 2014

N-able Technologies

The Changing Landscape of ITSM
sponsored by SearchCIO.com
EBOOK: It's a brave new world for IT service management. Managing IT services today requires CIOs to keep up with cloud, mobile and users' insistence on self-service IT.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

SearchCIO.com

Best practices for enterprise systems management
sponsored by TechTarget
RESOURCE: Access this exclusive guide that compiles key tips and tricks for minimizing top systems management and maintenance challenges in today's organizations. Ensure your IT infrastructure continues to run smoothly with help from the SearchDataCenter.com editorial team.
Posted: 12 Jun 2014 | Published: 25 Sep 2014

TechTarget

How to Forge an ITSM Strategy That Generates Revenue
sponsored by FrontRange Solutions Inc.
EGUIDE: Access this e-guide to discover tips for ITIL certification and training, in addition to rich information regarding the adaptation of ITSM strategies to a mobile workforce. Learn how to unlock IT's fullest potential and drive revenue in your enterprise.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

FrontRange Solutions Inc.

Improve IT Visibility, Avoid Change Failures
sponsored by Hewlett-Packard Company
WHITE PAPER: This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management.
Posted: 02 Jun 2014 | Published: 31 Dec 2012

Hewlett-Packard Company

Transform IT: Transform the Enterprise
sponsored by ServiceNow
WHITE PAPER: Discover the three IT imperatives for a CIO-led transformation, and learn how CIOs are adopting strategies to change IT.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow

How to Develop Custom Apps Quickly, Easily and Cost Effectively
sponsored by ServiceNow
WHITE PAPER: Learn how codifying and automating unique processes with custom applications can save organizations time and money.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow

Top 8 Considerations to Enable and Simplify Mobility
sponsored by ServiceNow
WHITE PAPER: Mobile devices can help organizations become more agile, cost efficient and competitive. Get tips on embracing mobility.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow

Consolidation: The Foundation For IT and Business Transformation
sponsored by ServiceNow
WHITE PAPER: Explore how to consolidate legacy, redundant IT services to accelerate growth, cut costs and complexities, and more.
Posted: 19 May 2014 | Published: 31 Jul 2013

ServiceNow

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013

ServiceNow

Adopting ITSM Technology to Support ITIL Initiatives
sponsored by ServiceNow
WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.
Posted: 19 May 2014 | Published: 07 May 2013

ServiceNow

Compliance Field Guide: Reducing Costs in an Increasingly Regulated World
sponsored by Symantec Corporation
WHITE PAPER: This in-depth white paper offers 6 compliance and audit best practices to help you address today's complex compliance environment. Click through for a leading integrated solution that manages policies, standards, response assessments, and vulnerabilities.
Posted: 24 Apr 2014 | Published: 31 Jan 2014

Symantec Corporation

The Software-Defined Business: Support Big Data Analytics and IT Change
sponsored by IBM
EBOOK: The following ebook explores the most frequently asked questions about SDEs. Find out what they are, why they matter, and what they can do for your enterprise. Read on to learn more.
Posted: 16 Apr 2014 | Published: 16 Apr 2014

IBM
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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