eBook: Lean ITSM Methods in Lean Times
sponsored by SearchCIO.com
EBOOK:
As IT shops continue to look forways to cut costs, increase efficiency and improve service,many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization.
Posted: 20 Nov 2009 | Published: 20 Nov 2009
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E-Guide: How to Optimize Career Success with Oracle Certification
sponsored by SkillSoft Corporation
EDITORIAL RESOURCE GUIDE:
Read this E-Guide and discover the benefits of IT and Oracle DBA certifications. No matter what your role in IT, this E-Guide will help you learn to keep an eye on the industry trends and the processes used for certification.
Posted: 18 Nov 2009 | Published: 18 Nov 2009
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CIO Decisions eZine: ITSM Managing for Efficiency and Effectiveness
sponsored by SkillSoft Corporation
EZINE:
IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation.
Posted: 10 Nov 2009 | Published: 10 Nov 2009
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Best Practice Insights: ITIL Service Operation
sponsored by BMC Software, Inc
SCREENCAST:
Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
Posted: 03 Nov 2009 | Premiered: 03 Nov 2009
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eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost
sponsored by HP
EBOOK:
Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.
Posted: 28 Oct 2009 | Published: 28 Oct 2009
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Reinventing Your Infrastructure with IIMv3
sponsored by CompuCom Systems, Inc.
WHITE PAPER:
This paper is the first in a series of white papers designed to provide a complete view of IIMv3 and its value proposition to the enterprise. Look for additional white papers on IT transformation, the IIMv3 architecture, and the Next Generation Data Center.
Posted: 23 Oct 2009 | Published: 23 Oct 2009
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Implementing Best Practices: The Dell Management Console and ITIL
sponsored by Dell and Symantec
WHITE PAPER:
The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
Posted: 15 Oct 2009 | Published: 15 Oct 2009
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Taking Network Configuration and Change Management to the Next Level
sponsored by Dorado Software
EGUIDE:
This E-guide addresses configuration and change management in a partially virtual environment. Topics include: reporting on and managing virtual servers, the effects of physical changes on servers, how to extend change management processes like ITIL to cover the SAN, and handling human problems between the networking, datacenter, and storage teams.
Posted: 15 Oct 2009 | Published: 15 Oct 2009
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Managing Device Diversity: How To Embrace Employee-Owned BlackBerry, iPhone and Windows Mobile Smartphones (And Make Your CIO Smile)
sponsored by BoxTone
WHITE PAPER:
This free handbook explains why "enabled compliance" is what IT management and CIOs need to maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization.
Posted: 08 Oct 2009 | Published: 08 Oct 2009
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Daily Active Directory Administration: Simplified, Streamlined - and Successful
sponsored by Quest Software
TECHNICAL ARTICLE:
Active Directory certainly gets plenty of attention when it comes to high-profile issues like security, compliance, auditing, and so forth—but what about all of the work you do managing AD on a day-to-day basis? Learn how Quest ActiveRoles Server (ARS)makes AD administration more efficient, automated, consistent, powerful and faster.
Posted: 02 Oct 2009 | Published: 02 Oct 2009
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Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc.
sponsored by BMC Software, Inc
VIRTUAL SEMINAR:
Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
Posted: 22 Sep 2009 | Published: 22 Sep 2009
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings
sponsored by BMC Software, Inc
WHITE PAPER:
Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
Posted: 18 Sep 2009 | Published: 18 Sep 2009
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Best Practices for Managing Data Center Costs via Application and Server Consolidation
sponsored by Sun Microsystems, Inc. and Intel Corporation
WHITE PAPER:
This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.
Posted: 17 Sep 2009 | Published: 17 Sep 2009
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The MidMarket CIO's Guide to Successful ITIL Implementation
sponsored by SkillSoft Corporation
EDITORIAL RESOURCE GUIDE:
Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.
Posted: 15 Sep 2009 | Published: 15 Sep 2009
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2009 Top 10 in Investment Management
sponsored by Actuate
ANALYST REPORT:
The investment management business in 2009 will be dominated by the ramifications of the events of 2008. In this report, TowerGroup has compiled a list of the top 10 business drivers and the resulting major strategic responses and technology initiatives.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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ITIL®,the CMS and You
sponsored by BMC Software, Inc
WHITE PAPER:
This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
Posted: 20 Aug 2009 | Published: 20 Aug 2009
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Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention
sponsored by McAfee, Inc.
PRODUCT LITERATURE:
Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases.
Posted: 18 Aug 2009 | Published: 18 Aug 2009
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ITSM guidance: ITIL V3 Update
sponsored by SkillSoft Corporation
VIDEO:
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
Posted: 17 Aug 2009 | Premiered: 17 Aug 2009
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Application Performance Management Best Practices
sponsored by Compuware Corporation
PODCAST:
It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users.
Posted: 17 Jul 2009 | Premiered: 17 Jul 2009
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Power and Cooling Capacity Management for Data Centers
sponsored by APC
WHITE PAPER:
This paper describes the principles for achieving power and cooling capacity management.
Posted: 10 Jul 2009 | Published: 10 Jul 2009
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Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Unlock the Hidden IT Opportunities in Troubled Economic Times
sponsored by BMC Software, Inc
WHITE PAPER:
IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Ride the Express Lane in the Journey to Speed ITIL® Adoption
sponsored by BMC Software, Inc
WHITE PAPER:
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc
WHITE PAPER:
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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