ITIL White Papers ( Information Technology Infrastructure Library, IT Infrastructure Library ) Software Downloads, Definition and Webcasts

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May 20, 2013

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ITIL
ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework … Definition continues below.
ITIL Reports
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Dimensional Research: Selecting the Correct SaaS-based IT Service sponsored by Hewlett-Packard Company WHITE PAPER: Many IT teams have turned to Software-as-a-Service (SaaS) providers for IT service management (ITSM) because of the well-known benefits, but businesses do not always see the desired results. This report highlights the key factors of determining if and to what extent a SaaS-based ITSM strategy can deliver the desired benefits for your organization. Posted: 06 May 2013 \| Published: 31 Dec 2012 TOPICS: Application Deployment \| Application Integration \| Cloud Computing \| Cloud Management \| IT Service Management \| ITIL

Be a multi-sourced IT services broker sponsored by Hewlett-Packard Company WHITE PAPER: The short-term gains of ad hoc cloud adoption can quickly lead to long-term service integration and management pains without a well-developed cloud deployment plan. Review this essential resource to help guide you when designing your cloud service strategy. Posted: 01 May 2013 \| Published: 01 May 2013 TOPICS: Cloud Computing \| Cloud Management \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Management \| IT Management Services \| IT Service Management \| ITIL \| Service Level Management

The Network Managers Guide to Total Network Visibility sponsored by Riverbed Technology, Inc. WHITE PAPER: Keep your network running at peak performance with insights from a Forrester report on real-time application awareness; the EMA report How Riverbed Cascade helps you discover, monitor, troubleshoot and report on performance challenges; and the International Herald Tribune case study on keeping automated newspaper production up at all times. Posted: 23 Apr 2013 \| Published: 31 Dec 2012 TOPICS: Application Monitoring \| Application Performance Management \| Applications Management \| Data Center Management \| Infrastructure Management \| IT Infrastructure \| IT Management \| ITIL \| Network Management \| Network Managers \| Network Monitoring \| Network Performance \| Networking \| Troubleshooting

Securing Your IT Infrastructure with SOC/NOC Collaboration sponsored by Hewlett-Packard Company WHITE PAPER: Get help seamlessly integrating log management into IT operations to effectively integrate SOC and NOC, empowering your organization to effectively manage your IT infrastructure while simultaneously ensuring its security. Posted: 22 Apr 2013 \| Published: 28 Sep 2012 TOPICS: Data Governance \| Data Security \| IT Infrastructure \| IT Management \| ITIL \| Log Management \| Network Management \| Network Operations Centers \| Network Security \| Regulatory Compliance \| Risk Management \| Security \| Security Event Management \| Security Management \| Security Managers \| Security Systems \| Security Threats

Gartner IT Infrastructure & Operations Management Summit 2013 sponsored by Gartner BROCHURE: This brochure introduces the Gartner IT Infrastructure & Operations Management Summit 2013, an event for IT and business leaders. Inside, find details on this summit and learn how it can help you reduce IT costs amidst a changing business landscape. Posted: 22 Apr 2013 \| Published: 22 Apr 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Cloud Computing \| Data Management \| Disaster Recovery \| Infrastructure Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Spending \| ITIL \| Mobile Device Management

IBM z/OS Mainframe Security and Audit Management Using the IBM Security zSecure Suite sponsored by IBM WHITE PAPER: Discover how the IBM Security zSecure suite contains the components you need to manage your mainframe, monitor for threats, audit usage and configurations, and enforce policies to ensure compliance. Posted: 08 Mar 2013 \| Published: 31 Aug 2011 TOPICS: Application Security \| Applications Management \| Audit Trails \| Auditing (Finance) \| Compliance (Finance) \| Compliance (Systems Operations) \| IT Governance \| IT Service Management \| ITIL \| Mainframe Operating Systems \| Mainframe Server Hardware \| Regulatory Compliance \| Risk Assessment \| Risk Management \| Security \| Security Audits \| Security Best Practices \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Standards \| Security Systems \| Vulnerability Assessments \| Vulnerability Management

ITSM classroom: How to run IT as a business sponsored by SearchCIO.com VIRTUAL SEMINAR: In this classroom, ITSM experts delve into topics that are top of mind for CIOs including how to run IT services as a business, apply lean principles to ITSM and shape the ITSM strategy around a product-centric view. Posted: 08 Mar 2013 \| Premiered: 11 Mar 2013 TOPICS: CIOs \| Data Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL

Pragmatic ITIL sponsored by CA Nimsoft WHITE PAPER: The right IT service management platform is key to realizing the maximum potential of your enterprise's IT Infrastructure Library (ITIL). Read this white paper to discover how you can get the most out of your ITIL in your organization with an easy-to-use platform, CA Nimsoft Service Desk. Posted: 06 Mar 2013 \| Published: 30 Sep 2012 TOPICS: Infrastructure Management \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Service Management \| ITIL

Succeed in the cloud with service lifecycle management sponsored by Hewlett-Packard Company WHITE PAPER: This paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption. Posted: 01 Mar 2013 \| Published: 01 Mar 2013 TOPICS: Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Cloud Computing \| Cloud Management \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services \| ITIL

Maximising automation and the industrialisation of IT sponsored by ComputerWeekly.com ANALYST REPORT: This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management. Posted: 18 Feb 2013 \| Published: 05 Dec 2012 TOPICS: Careers \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| ITIL \| Outsourcing \| Service Level Management \| Service Process Optimization Software \| Software as a Service \| Training \| Workflow Software \| Workforce Planning

The Value of ITIL® Certification sponsored by Global Knowledge WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment. Posted: 05 Feb 2013 \| Published: 05 Feb 2013 TOPICS: Careers \| Certification Programs \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Training \| Training and Educational Services

Supplier Management: Five Simple Things Your Organization Can Do to Improve Supplier Performance sponsored by Global Knowledge WHITE PAPER: If you purchase goods and services from third parties to support your business processes, developing a solid supplier management strategy is crucial to your success. Access this paper to learn 7 features that make up an effective policy, how to use the ITIL to help during your program's creation, and much more. Posted: 29 Jan 2013 \| Published: 29 Jan 2013 TOPICS: ITIL \| Outsourcing \| Supplier Management \| Supplier Relationship Management

Gartner: Best practices for I&O for cloud-readiness sponsored by ComputerWeekly.com ANALYST BRIEF: Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud. Posted: 14 Jan 2013 \| Published: 14 Jan 2013 TOPICS: Cloud Computing \| Cloud Management \| Contingency Planning \| Infrastructure Management \| Infrastructure Services \| ITIL \| Managing Change \| Operational Support Systems \| Risk Management \| Service Creation \| Service Level Management \| Service Process Optimization Software \| SLA \| Software as a Service \| Virtual Desktop Infrastructure

Expert Briefing: Preventing Change Management Process Bottlenecks sponsored by ServiceNow EBRIEF: This expert briefing presents sage advice from Derek Lonsdale, service management leader and Lean IT expert from PA Consulting Group. Inside, discover how you can optimize and speed up the change management process to ensure that IT stays in sync with business demands. Posted: 26 Nov 2012 \| Published: 26 Nov 2012 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Business Service Management \| Change Management \| IT Best Practices \| IT Industry \| IT Management \| IT Service Management \| IT Workforce \| ITIL

Guide to Social IT Basics sponsored by ServiceNow WHITE PAPER: When IT organizations utilize social media, it can efficiently help more people inside and outside the data center quickly access more services and knowledge. Combine people's knowledge and good will and the essence of information technology service management (ITSM) can be more fully realized. Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: CIOs \| Collaboration \| Collaborative Applications Software \| Collaborative Commerce \| Data Center Management \| Data Centers \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| ITIL \| Social Computing \| Social Networking

eGuide: The changing landscape in IT systems management sponsored by Hewlett-Packard Limited EGUIDE: Read this expert e-guide to learn how BSM is forcing systems management to improve IT operations productivity by emphasizing integration, automation and more. Also, find out how building the right IT services and why a services foundation could make or break an enterprise ITSM strategy. Posted: 26 Sep 2012 \| Published: 18 Sep 2012 TOPICS: Business Service Management \| Business Service Management Software \| Change Management \| IT Infrastructure \| IT Management \| IT Service Management \| ITIL \| Systems Design and Development \| Systems Management \| Systems Management Software

Four steps to better application Management and deployment sponsored by Hewlett-Packard Limited WHITE PAPER: This white paper discusses the four steps to software management and deployment through the use of automation. The paper also reviews the pitfalls and challenges of manual application management, the complexity of managing these systems, and things to avoid when implementing an automation script. Posted: 03 Aug 2012 \| Published: 03 Aug 2012 TOPICS: Application Deployment \| Configuration Management \| IT Asset Management \| IT Asset Management Software \| IT Best Practices \| IT Infrastructure \| IT Systems \| ITIL

Top ten reasons to automate your IT processes sponsored by Hewlett-Packard Limited WHITE PAPER: As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs. Posted: 03 Aug 2012 \| Published: 03 Aug 2012 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Management \| Data Management Software \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| ITIL \| Knowledge Management

Network Purchasing Intentions 2012 sponsored by ComputerWeekly.com RESEARCH CONTENT: This in-depth research from Computer Weekly and Tech-Target, reveals the IT networking trends and spending priorities for European IT professionals in 2012. Posted: 30 Jul 2012 \| Published: 30 Jul 2012 TOPICS: Budgeting \| Cloud Computing \| Cloud CRM \| Cloud Storage \| Compliance Software \| CRM \| Disaster Recovery \| ERP \| Ethernet Switches \| IP Telephony \| ITIL \| Mobile Device Management \| Network Appliances \| Network Applications Software \| Network Architectures \| Network Best Practices \| Network Configuration Management \| Network Configuration Management Software \| Network Convergence \| Network Design \| Network Infrastructure \| Network Management \| Network Management Services \| Network Management Software \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Peripheral Hardware \| Network Provisioning \| Network Security \| Network Security Appliances \| Network Security Hardware \| Network Security Software \| Network Service Providers \| Networking \| Networking Hardware \| Routers

The future of software development: The LateRooms Group sponsored by ComputerWeekly.com IT BRIEFING: David Heath, head of software engineering at the LateRooms Group, gives his views on the future of software development, in this presentation for Computer Weekly's 500 Club. Posted: 05 Jul 2012 \| Published: 05 Jul 2012 TOPICS: Documentation \| ITIL \| Legacy Applications Software \| Software Development Life-Cycles \| Software Development Methodologies \| Software Development Tools \| Testing

SysAid IT Success Story: LG Electronics, Canada sponsored by SysAid Technologies Ltd CASE STUDY: This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform. Posted: 06 Sep 2012 \| Published: 06 Sep 2012 TOPICS: Help Desks \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Service Level Management

The Perfect Combo: ITIL, I.T. Service Management, and Social Media sponsored by BMC Software, Inc. WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction. Posted: 20 Aug 2012 \| Published: 20 Aug 2012 TOPICS: Customer Service \| Help Desk Management \| Help Desks \| Infrastructure Management \| IT Infrastructure \| IT Service Management \| ITIL

Best Practices for Migrating to a New Service Desk Platform sponsored by Nimsoft, Inc. WHITE PAPER: This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more. Posted: 05 Jul 2012 \| Published: 05 Jul 2012 TOPICS: IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| ITIL

Hosted ITSM Toolset Provides Key Monitoring and Management Benefits sponsored by CA Technologies. CASE STUDY: To keep up in an increasingly global business climate, companies must have effective incident and change management processes in place. This case study recommends a hosted ITSM toolset that can help you maintain better control over your IT infrastructure, no matter where it is physically located. Posted: 28 Jun 2012 \| Published: 28 Jun 2012 TOPICS: Data Center Management \| IT Management \| IT Management Services \| IT Managers \| ITIL \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Users

IBM developerWorks tech talk series for cloud computing - Live technical sessions with cloud experts sponsored by IBM WEBCAST: Cloud computing is all the buzz in the IT world and as you begin planning your cloud adoption strategy, you must be sure that you leverage the right technologies to smooth the transition. Check out this webcast to review key insights on how to optimize your cloud computing projects. Posted: 30 Apr 2012 \| Premiered: May 1, 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Center Power Management \| IT Best Practices \| IT Infrastructure \| IT Management \| ITIL

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ITIL DEFINITION (continued): … of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT …
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