ITIL: The building blocks of an ITSM strategy
sponsored by FrontRange Solutions Inc.
EGUIDE:
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: 09 Jan 2012 | Published: 09 Jan 2012
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Pragmatic ITIL: Bridging the Gulf between Theory and Practice
sponsored by Nimsoft, Inc.
WHITE PAPER:
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
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Service Desk to Service Management - IT Service Management Strategies for Success
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).
Posted: 21 Dec 2011 | Published: 21 Dec 2011
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IT Innovation - IT Service Management Strategies for Success
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.
Posted: 21 Dec 2011 | Published: 21 Dec 2011
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Get Speed and Agility by Enabling ITaaS
sponsored by Cisco Systems, Inc.
WHITE PAPER:
This white paper explains how the concept of IT-as-a-Service emerged over time and offers exclusive advice to help organizations embrace it. Find out how the cloud fits into the service landscape and discover the essential building blocks required to enable this new IT model.
Posted: 13 Dec 2011 | Published: 13 Dec 2011
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Five Easy Steps to Optimizing Your IT Services
sponsored by CA Technologies.
WEBCAST:
IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management.
Posted: 08 Dec 2011 | Premiered: 08 Dec 2011
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Driving the SLM process in ITIL: Why it should be your priority
sponsored by CA Technologies.
WEBCAST:
The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
Posted: 08 Dec 2011 | Premiered: 08 Dec 2011
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General Guidelines for Building Effective Service Catalogs
sponsored by Global Knowledge
WHITE PAPER:
In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.
Posted: 06 Dec 2011 | Published: 06 Dec 2011
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IT Service Management: Optimizing IT performance and delivered business value
sponsored by ComputerWeekly.com
WHITE PAPER:
As enterprises expect and demand more from their IT and the organizations that provide it, IT functions need management frameworks and enabling technologies to help to deliver high quality IT services and cost efficiencies, to demonstrate delivered business value, and to increase IT-to-business alignment or integration.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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Government Department saves millions in one of the world's largest modernizations
sponsored by HP
CASE STUDY:
This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.
Posted: 10 Oct 2011 | Published: 10 Oct 2011
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How the Cloud is Transforming IT Support
sponsored by BMC-Accenture
WEBCAST:
ITIL-based best practices have bolstered IT Service Management for 30 years. You can now find these trusted processes available in the cloud. Join BMC, salesforce.com and a guest speaker from Forrester to discover how you can benefit from new cloud based IT help desk solutions.
Posted: 31 Aug 2011 | Premiered: 31 Aug 2011
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IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER:
As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011
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Top benefits of automating your IT services
sponsored by Hewlett-Packard Company
TRIAL SOFTWARE:
Access this exclusive resource to discover a software that can help you reduce the time, cost and risk associated with managing your IT operations by automating your IT processes.
Posted: 06 Jul 2011 | Premiered: 06 Jul 2011
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Top 7 Network Monitoring Challenges
sponsored by CA Technologies.
EGUIDE:
tbdNetwork traffic monitoring is often touted as a way for enterprises to meet performance, security and compliance goals. This expert e-guide discusses why there is a need for a network performance baseline and how it can catch changes in traffic that could indicate problems.
Posted: 28 Jun 2011 | Published: 28 Jun 2011
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For the Business Analyst, Why Relationships Trump All!
sponsored by Global Knowledge
WHITE PAPER:
The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.
Posted: 17 Jun 2011 | Published: 17 Jun 2011
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Understanding and Managing the Risk of Change
sponsored by Global Knowledge
WHITE PAPER:
A flexible, adaptable and scalable IT infrastructure means that change is the only constant. Access this exclusive resource for an in-depth definition of change management and tactics for increasing your ROI via the change process.
Posted: 17 Jun 2011 | Published: 17 Jun 2011
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Lubrizol's Service Management Transformation
sponsored by HP and Intel
CASE STUDY:
This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources.
Posted: 01 Jun 2011 | Published: 01 Jun 2011
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The Benefits of Investing in ITIL Advanced Certification
sponsored by Global Knowledge
WHITE PAPER:
Thiswhite paper discusses the top-five results of this research project. Read on to find out the key results and the top-three recommendations of the ITIL Experts who participated in the project.
Posted: 15 Apr 2011 | Published: 15 Apr 2011
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Disk Backup: Sorting Through the Confusion of 5 Alternative Approaches
sponsored by ExaGrid Systems, Inc.
WHITE PAPER:
Many IT organizations have grown dissatisfied with tape-based backups and are looking for alternatives. This white paper will discuss the factors to consider when evaluating any of these alternatives, including a framework for assessing the value to IT for each approach.
Posted: 13 Dec 2010 | Published: 13 Dec 2010
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Five Challenges to ITIL Best Practices
sponsored by Global Knowledge
WHITE PAPER:
The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges.
Posted: 19 Oct 2010 | Published: 19 Oct 2010
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Overview of IT Service Management Using the IT Infrastructure Library (ITIL)
sponsored by Global Knowledge
WHITE PAPER:
Most information technology managers have heard of the term IT Infrastructure Library, or ITIL®. The purpose of this paper is to introduce managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization.
Posted: 12 May 2010 | Published: 12 May 2010
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Seven Ways ITIL Can Help You in an Economic Downturn
sponsored by BMC Software, Inc.
WHITE PAPER:
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
Posted: 15 Jun 2009 | Published: 15 Jun 2009
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Tough Love: When IT Security Hurts Your Business
sponsored by Global Knowledge
WHITE PAPER:
As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
Posted: 27 May 2009 | Published: 27 May 2009
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ITIL Version 3 - What the Changes Could Mean to You
sponsored by Global Knowledge
WHITE PAPER:
As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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