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ITIL

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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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Achieve Immediate Value from your ITSM Investment, Without the Hassle
sponsored by Unisys
WHITE PAPER: This white paper offers the information you need to install, manage, maintain and optimize your ITSM application management investment. Learn how to achieve the lowest possible total cost of ownership and the highest level of availability.
Posted: 26 Aug 2015 | Published: 30 Jun 2015

Unisys

How Blueshore Financial Pioneered and Dominated a New Financial Market Segment with IT Services
sponsored by Hewlett-Packard Limited
CASE STUDY: In the following case study, learn how BlueShore Financial used adaptive HP technology and services to create and then dominate a new financial services market niche.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

Hewlett-Packard Limited

Become a Strategic Enabler of Digital Business
sponsored by Unisys
WHITE PAPER: This white paper discusses the capabilities of an ITSM platform designed for today's business environment.
Posted: 24 Aug 2015 | Published: 31 Jul 2015

Unisys

Case Study: Improving Customer Satisfaction with Enhanced Service Management
sponsored by Unisys
WHITE PAPER: This white paper describes how a telecommunications company obtained a more efficient method of service management that enabled the business to expand.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Unisys

IT Automation: Exploring 4 Use Cases
sponsored by Puppet Labs
WHITE PAPER: In this white paper, explore a series of stories in which organizations from different industries leveraged IT automation to trailblaze a path toward innovation and business growth.
Posted: 21 Aug 2015 | Published: 21 Aug 2015

Puppet Labs

MSPs: Top 4 Signs It's Time for a New RMM
sponsored by LogicNow
WHITE PAPER: In this white paper, explore the top 4 warning signs it's time for a new remote monitoring and management (RMM) platform and discover 2 best practices for making a successful RMM switch.
Posted: 21 Aug 2015 | Published: 31 Dec 2014

LogicNow

What Windows Admins Need from Configuration Management
sponsored by Puppet Labs
WHITE PAPER: In this white paper, discover what to look for in a configuration management tool for your Windows environment.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Puppet Labs

Your Guide to Automated Configuration Management
sponsored by Puppet Labs
WHITE PAPER: In this white paper, discover why automated configuration management matters and how to get it up and running in your enterprise. Read on see its capabilities and how it will affect everyone from IT managers to customers.
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Puppet Labs

Get the most from your IT service model
sponsored by IBM
EGUIDE: In the following expert e-guide, hear from ITSM expert, George Spalding as he reveal some of his insights on the key to solving problems between embedded IT and central IT. Additionally, uncover three tips for a better IT service model.
Posted: 19 Aug 2015 | Published: 19 Aug 2015

IBM

The CIO's Guide to Driving Better IT Innovation and Management
sponsored by IBM
EGUIDE: In this e-guide, hear from two IT experts on the evolving world of IT. First learn about the importance of providing IT expertise to help a business with its use of technology from IT transformation leader and Lean expert for PA Consulting, Derek Lonsdale. Furthermore hear from author Jill Dyché on why IT innovation should be on every CIO's agenda.
Posted: 18 Aug 2015 | Published: 18 Aug 2015

IBM

Top 5 Characteristics of Infrastructure Leaders
sponsored by Hewlett-Packard Limited and Intel ®
WHITE PAPER: his white paper examines the top five characteristics of IT infrastructure leaders. Read on to learn what these qualities are and discover where your organisation stands in terms of IT management.
Posted: 18 Aug 2015 | Published: 18 Aug 2015

Hewlett-Packard Limited and Intel ®

The Intersection of DevOps and ITIL
sponsored by Global Knowledge
WHITE PAPER: In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.
Posted: 10 Aug 2015 | Published: 07 Jul 2015

Global Knowledge

HBR Executive Summary: Making the Business Case for Managing Complexity
sponsored by SAP America, Inc.
WHITE PAPER: In the following HBR shortened report, uncover how businesses have begun to help manage the complexity of their IT environment. Access now and gain insight into handling the cost of complexity, unlocking key enablers for simplification, and more.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

SAP America, Inc.

HBR: Making the Business Case for Managing Complexity
sponsored by SAP America, Inc.
WHITE PAPER: In the following white paper, uncover how businesses have begun to help manage the complexity of their IT environment. Access now and gain insight into handling the cost of complexity, unlocking key enablers for simplification, and more.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

SAP America, Inc.

What is the Forrester Total Economic Impact™ of ASG-PERFMAN?
sponsored by ASG
WHITE PAPER: This white paper from Forrester details the total economic impact of ASG-PERFMAN. Inside, you will learn what businesses are saying about the capacity planning and modeling software and how it has positively impacted their IT environment.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

ASG

5 Fundamentals of Sound Cloud Services Design
sponsored by Commvault
WHITE PAPER: In this white paper, discover the 5 fundamentals of sound cloud services design to make your way toward continual service improvement.
Posted: 05 Aug 2015 | Published: 31 Dec 2014

Commvault

ASG Perfman 2020 Overview: IT Capacity Planning for Today and in the Future
sponsored by ASG
WHITE PAPER: Read the following solution overview to uncover an IT capacity planning and management system that can boost IT service levels, lower costs, and provide insights that allow data center professionals to make better decisions.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

ASG

Gartner Symposium ITxpo 2015: Top Reasons You Should Attend
sponsored by Gartner
WHITE PAPER: This exclusive brochure details what Gartner has in store for the 2015 Symposium ITxpo. Inside, learn about the critical CIO topics that will be covered, big-name guest and house speakers, schedules, and much more.
Posted: 03 Aug 2015 | Published: 03 Aug 2015

Gartner

Hospital Leverages Workspace Management to Transform IT System
sponsored by Matrix42
CASE STUDY: This case study explores how the Psychiatric Hospital of the University of Basel set up a workspace management system that supported its existing Microsoft environment and SQL infrastructure, as well as met ITIL best practices.
Posted: 14 Jul 2015 | Published: 31 Dec 2014

Matrix42

How a State Agency Consolidated Redundant Access Databases
sponsored by Matrix42
CASE STUDY: This case study explores how a state agency in Germany leveraged workspace management tools to consolidate redundant access databases during a merge of various agencies.
Posted: 13 Jul 2015 | Published: 31 Dec 2014

Matrix42

The Future of Workload Automation in the Application Economy
sponsored by CA Technologies.
WHITE PAPER: This white paper offers a workload automation maturity chart to explore the benefits of an optimal workload automation tool.
Posted: 13 Jul 2015 | Published: 31 Dec 2014

CA Technologies.

Agenda Overview: Gartner IT Financial, Procurement & Asset Management Summit
sponsored by Gartner
EVENT: This resource explores the key takeaways you'll gain from attending the Gartner IT Financial, Procurement & Asset Management Summit of 2015.
Posted: 13 Jul 2015 | Published: 13 Jul 2015

Gartner

Logistics Company Leverages 3 ITSM Tools to Increase Process Speeds
sponsored by Matrix42
CASE STUDY: Access this case study to see how a leading logistics service provider leveraged 3 IT service management (ITSM) tools in a single portal without interrupting its mission-critical IT services during the integration.
Posted: 10 Jul 2015 | Published: 31 Dec 2013

Matrix42

Global Organization Leverages ITSM to Automate Workspace Management
sponsored by Matrix42
CASE STUDY: This case study examines how a global organization implemented a suite of IT service management (ITSM) solutions to meet information security standards and automate key processes.
Posted: 10 Jul 2015 | Published: 31 Dec 2014

Matrix42

Improving IT Service Performance with Predictive Workload Analytics
sponsored by CA Technologies.
RESOURCE: This quick resource explores a predictive workload analytics solution that leverages critical, real-time enterprise data so you can more effectively respond to shifting priorities.
Posted: 09 Jul 2015 | Published: 31 Dec 2014

CA Technologies.
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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