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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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Delivering Service Management That People Actually WANT To Use
sponsored by ServiceNow
WEBCAST: Tune into this webinar to learn about 10 ways you can deliver a more desirable service management experience to your users. Watch now and learn about essential tips, obstacles to avoid, and more.
Posted: 12 May 2016 | Premiered: May 12, 2016

ServiceNow

ServiceNow ServiceWatch Economic Impact Study
sponsored by ServiceNow
CASE STUDY: This case study dives into one system that can help deliver the transparency needed to keep all critical components up and running. View now and see for yourself how this top-down approach to service monitoring can vastly help reduce the amount of downtime, outages, and more that occur in your business.
Posted: 11 May 2016 | Published: 11 May 2016

ServiceNow

Stage 1 ITSM eBook Consolidate Get Control of Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper examines how consolidation can help businesses overcome the seemingly never-ending challenges of the service desk. Read on to learn how IT infrastructure library best practices can play a critical role in improving the overall efficiency of service desk workloads.
Posted: 10 May 2016 | Published: 10 May 2016

ServiceNow

8 Tips for Winning the IT Asset Management Challenge
sponsored by ServiceNow
WHITE PAPER: Access this white paper for eight steps on how to win the IT asset management challenge. Inside, learn how define your physical and virtual assets, how to understand the complete lifecycle of your assets, and more.
Posted: 10 May 2016 | Published: 10 May 2016

ServiceNow

An ITIL eBook That Is Not Boring
: Your pain-free guide to ITIL and Service Strategy
sponsored by ServiceNow
WHITE PAPER: In this informative white paper, uncover the five components to a successful ITIL strategy. Inside learn how to define ITIL in your own business, and see the powerful and valuable influence it can have on your operations.
Posted: 10 May 2016 | Published: 10 May 2016

ServiceNow

5 Data Quality Problems in Every CMDB
sponsored by BDNA
WHITE PAPER: Explore why clean data is essential for your configuration management database (CMDB). Uncover the top 5 data quality problems in every CMDB and how you can address these challenges.
Posted: 29 Apr 2016 | Published: 31 Dec 2015

BDNA

Build a Reliable, Accurate CMDB by Addressing Data Quality
sponsored by BDNA
WHITE PAPER: Discover the top data quality issues derailing your configuration management database (CMDB) initiatives. Learn how you can build and maintain an accurate, reliable CMDB by taking the steps to address poor data quality.
Posted: 29 Apr 2016 | Published: 31 Dec 2015

BDNA

How to Bring a Common Language to Your IT Systems
sponsored by BDNA
WHITE PAPER: This white paper provides best practices for managing your IT assets. Learn how normalizing data, enriching data, and categorizing assets can help take the pain out of IT system management.
Posted: 28 Apr 2016 | Published: 28 Apr 2016

BDNA

3 Ways to Cut the Cost and Pain of a Software Audit
sponsored by BDNA
WHITE PAPER: This white paper examines the top challenges of preparing for a vendor audit. Access now to explore 3 ways to cut the cost and pain of a software audit.
Posted: 28 Apr 2016 | Published: 28 Apr 2016

BDNA

Powering Digital Transformation with ITSM
sponsored by ServiceNow
EGUIDE: In this exclusive e-guide, CTO Niel Nickolaisen explores why an IT service management (ITSM) strategy is essential to driving digital transformation in your enterprise. Next, learn from expert Harvey Koeppel as he reveals 7 CIO tips for the ITSM roadmap ahead.
Posted: 28 Apr 2016 | Published: 26 Apr 2016

ServiceNow

How to Plan for Software End-of-Life
sponsored by BDNA
WHITE PAPER: This white paper examines how you can avoid the high risk and costs associated with obsolete technology. Read on to learn 3 steps to take control of your IT assets.
Posted: 27 Apr 2016 | Published: 27 Apr 2016

BDNA

Taking Control of Software Licensing
sponsored by BDNA
WHITE PAPER: In this white paper, learn how to take control of your software licensing. Discover tips for identifying strategic vendors, negotiating with them, and enforcing sourcing strategies over time.
Posted: 27 Apr 2016 | Published: 27 Apr 2016

BDNA

The Platform Explosion: Harness It or Lose IT Agility
sponsored by Box
ANALYST REPORT: This Forrester report will assist your enterprise architect (EA) in navigating the mushrooming software platform market to create a portfolio plan, which seizes the opportunity platforms present without killing responsiveness. Access this exclusive report to and view a 4-step roadmap to strategic software platform implementation.
Posted: 20 Apr 2016 | Published: 30 Mar 2016

Box

The CIO’s Guide to Evaluating IT Sourcing Options
sponsored by Windsor Group
WHITE PAPER: This white paper will assist you in evaluating your IT sourcing options, and choosing the right provider that can help you save considerable time and money. Learn how to leverage your service provider to transcend IT performance expectations.
Posted: 14 Apr 2016 | Published: 14 Apr 2016

Windsor Group

Inside Look: Technical Support Services
sponsored by IBM
WHITE PAPER: This white paper discusses how you can leverage a technical support provider in order to reduce IT complexity, troubleshoot and repair problems faster, and mitigate downtime. Read on to uncover the benefits and ROI NetApp achieved by switching to this support strategy.
Posted: 14 Mar 2016 | Published: 14 Mar 2016

IBM

Address Challenges in Integrated, Complex IT Environments
sponsored by IBM
WHITE PAPER: This white paper unveils the opportunities and challenges in your complex, integrated IT environments. Read on to discover how you can leverage proactive and preventative support services to address your top IT challenges in mobile, cloud, social, and analytics environments.
Posted: 14 Mar 2016 | Published: 28 Feb 2014

IBM

Five Key Initiatives To Wow Your Workforce With Your Service Desk
sponsored by ServiceNow
WHITE PAPER: In this white paper, learn about five ways you can improve your service desk both internally and externally. Read on and see how you can enhance your workforce's productivity, improve end-user satisfaction, and much more.
Posted: 14 Mar 2016 | Published: 14 Mar 2016

ServiceNow

The Path to Self-Disruption: 9 Steps to Complete Your Digital Transformation
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: In this white paper, you will discover how to overcome the reality of self-disruption and plot out your IT's digital transformation in 9 steps. Read on to apply the following expert guidelines to your unique digital transition.
Posted: 08 Mar 2016 | Published: 08 Mar 2016

Hewlett-Packard Enterprise

Multivendor IT Environment Dangling By A Thread?
sponsored by IBM
RESOURCE: This infographic explores how keeping a complex, responsive IT environment up and running to serve your customers requires a higher level of proactive technical support. Learn how this strategy can simplify IT asset management, enhance service quality, and more.
Posted: 07 Mar 2016 | Published: 31 Dec 2014

IBM

Best Practices Guide to IT Service Management
sponsored by Matrix42
WHITE PAPER: This white paper takes a look at some of the top challenges that IT service managers face today and offers strategies for overcoming them. Learn how to achieve complete service cost transparency, faster service management, and more.
Posted: 04 Mar 2016 | Published: 31 Dec 2015

Matrix42

IT Services: 5 Common Mistakes to Avoid
sponsored by ServiceNow
WHITE PAPER: This brief resource reveals the 5 common traps that IT needs to avoid in order to deliver high-quality services. Read on to learn how to avoid these mistakes with key steps like simplify your environment, provide a self-service portal for users to submit all requests, and 3 more.
Posted: 04 Mar 2016 | Published: 04 Mar 2016

ServiceNow

Smarter Service Management: A CIO's Perspective
sponsored by Matrix42
WHITE PAPER: This white paper discusses the modern CIO's top IT challenges, as well as how you can transform outdated IT service management (ITSM) practices to overcome them.
Posted: 03 Mar 2016 | Published: 31 Dec 2015

Matrix42

The Service Desk Dilemma
sponsored by Matrix42
WHITE PAPER: This white paper explores how you can add more automation and flexibility to the service desk to make the IT team's work easier across system boundaries. Learn how this modern ITSM strategy can help you achieve faster incident resolution, full integration between systems, and more.
Posted: 03 Mar 2016 | Published: 31 Dec 2015

Matrix42

ITSM Drives Digital Transformation at the NHS Education for Scotland
sponsored by ServiceNow
VIDEO: In this brief video, Christopher Wroath, Interim Director of Digital Transformation, explains why not changing to a service management culture is not an option at the NHS Education for Scotland. Uncover how this enables them to demonstrate a properly integrated service-led experience for trainees.
Posted: 02 Mar 2016 | Premiered: 05 Nov 2015

ServiceNow

How to Overcome The Top ITSM Challenges
sponsored by Matrix42
WHITE PAPER: In this white paper, learn how you can overcome the top IT service challenges by leveraging an integrated ITSM strategy. Discover how this approach can enable easier management, happier customers, lower business risk, and more.
Posted: 02 Mar 2016 | Published: 31 Dec 2015

Matrix42
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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