All resources sponsored by:

ServiceNow

1 - 25 of 44 Matches
Gartner: Rethinking CRM Customer Service Fundamentals
sponsored by ServiceNow
ANALYST REPORT:To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.
Posted: 19 Apr 2017 | Published: 08 Mar 2016
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IT Service Management Blueprint: Consolidate and Gain Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER:This white paper offers a blueprint for getting your help desk under control, while advancing service management delivery within your organization. Read on to discover suggested steps to enhance ITSM, including how to consolidate apps and data, organize services, and more.
Posted: 21 Mar 2017 | Published: 31 Dec 2016
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How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER:What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 17 Mar 2017 | Published: 17 Mar 2017
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Crossing the Legacy ITSM Chasm
sponsored by ServiceNow
ANALYST REPORT:This exclusive report examines "next-generation ITSM" and its contributions toward optimizing changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.
Posted: 12 Jul 2016 | Published: 01 Jun 2016
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Define Your Services for Fast and Accurate Service Delivery: An ITSM E-Book
sponsored by ServiceNow
EBOOK:Do you face difficulty in meeting SLAs, fulfilling service requests, or in accurate reporting? Discover how to provide better IT service delivery by defining your services with consistency and capturing them in a single system of record. Access now to automate service desk functions with an integrated workflow engine and CMDB.
Posted: 11 Jul 2016 | Published: 11 Jul 2016
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It's Time for DevOps and IT Ops to Work Together and Manage the New Integrated Data Center Trend
sponsored by ServiceNow
EGUIDE:This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.
Posted: 08 Nov 2016 | Published: 24 Oct 2016
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As Digital Transformation Drives Innovation, Make Sure Your IT Service Management Doesn't Fall Behind
sponsored by ServiceNow
EGUIDE:This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant.
Posted: 31 Oct 2016 | Published: 24 Oct 2016
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How IT System Management Is Providing CIO's with a Collaborative Solution to Managing Data Center Responsibilities
sponsored by ServiceNow
EGUIDE:This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.
Posted: 31 Oct 2016 | Published: 24 Oct 2016
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Limitations of Customer Self-Service for Contact Centers
sponsored by ServiceNow
EGUIDE:Today's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.
Posted: 20 Sep 2016 | Published: 02 Sep 2016
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Blended IT and Security Operations: Where's the Balance?
sponsored by ServiceNow
EGUIDE:Within this informative e-guide, you'll learn the benefits – and the risks – of integrating IT and security operations. Discover how you can leverage information collected from multiple data sources to get an accurate picture about the issues affecting both security and performance.
Posted: 07 Sep 2016 | Published: 31 Aug 2016
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How To Get the Most Out of SOCs
sponsored by ServiceNow
EGUIDE:This e-guide teaches you how to refocus your security efforts on detection through continuous monitoring and greater network visibility. Learn how to set up your security operations center (SOC) to achieve more timely detection capabilities and learn from industry-recognized security expert Eric Cole, on how to get the most out of SOCs.
Posted: 07 Sep 2016 | Published: 31 Aug 2016
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A New Service Integration and Management Concept for Growing Businesses
sponsored by ServiceNow
EGUIDE:This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.
Posted: 25 Jul 2016 | Published: 18 Jul 2016
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ITSM Problem Management: What Are Your Pain Points?
sponsored by ServiceNow
EGUIDE:If digital transformation is on your CIO agenda, then a top-of-class ITSM strategy had better be also. In this expert guide, Emily McLaughlin, Content Development Strategist at searchCIO, converses with several notable CIOs who identify their organizations' biggest ITSM pain points, including business-user expectations and risk.
Posted: 07 Jul 2016 | Published: 20 Jun 2016
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The Digital Roadmap Demands a New Kind of ITSM Support
sponsored by ServiceNow
EGUIDE:The IT service management (ITSM) times truly are a' changing, and traditional ITSM tactics just don't cut it in today's digitally disrupted marketplace. Discover in this expert guide how to boost IT service delivery in today's digitally enabled marketplace, see how SABRE technology redefines ITSM support.
Posted: 22 Jun 2016 | Published: 20 Jun 2016
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Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER:This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.
Posted: 20 Jun 2016 | Published: 31 Mar 2015
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Today's State of Work: The IT Service Experience Gap
sponsored by ServiceNow
WHITE PAPER:Read this report to discover several key steps you can take to close the gap between IT service expectations and actual delivery, including instruction on streamlining processes, automating tasks, and creating refined digital interfaces for your applications.
Posted: 17 Jun 2016 | Published: 17 Jun 2016
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The Future of IT: From Chaos to Service Automation
sponsored by ServiceNow
WHITE PAPER:Download this exclusive white paper to learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.
Posted: 17 Jun 2016 | Published: 17 Jun 2016
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Trends 2016: The Future of Customer Service
sponsored by ServiceNow
ANALYST REPORT:Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros and CIOs alike must pay attention to.
Posted: 16 Jun 2016 | Published: 05 Jan 2016
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How to Prevent Healthcare Cybersecurity Attacks
sponsored by ServiceNow
EGUIDE:In this e-guide, we chat with the former CIO of Community Health Systems as he discusses how to prevent healthcare cyberattacks and lessons learned during his career. Uncover best practices on maintaining proper healthcare security.
Posted: 13 Jun 2016 | Published: 06 Jun 2016
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Healthcare Cybersecurity Best Practices
sponsored by ServiceNow
EGUIDE:In this expert e-guide, find out what CIOs attending HIMSS 2016 had to say on how to best identify and protect against healthcare cybersecurity vulnerabilities. Plus, learn why one CIO believes network monitoring is the key to cybersecurity in healthcare.
Posted: 13 Jun 2016 | Published: 07 Jun 2016
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The State of Incident Response
sponsored by ServiceNow
RESEARCH CONTENT:Take a close-up look at the current practices and challenges associated with incident response processes and technologies. Browse through tips from IT leaders to guide your security framework.
Posted: 13 Jun 2016 | Published: 29 Feb 2016
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Today's Digital Enterprise Demands a New Kind of ITSM Support
sponsored by ServiceNow
EGUIDE:In this expert e-guide, discover why a fresh approach to ITSM is not only required to remain competitive—it's essential for survival—and learn how SABRE technology is redefining ITSM support.
Posted: 29 Feb 2016 | Published: 24 Feb 2016
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Differentiating Hyper-Converged Infrastructures: A Vendor Profile
sponsored by ServiceNow
WHITE PAPER:In this white paper, you'll learn about one hyperconvergence provider and all of the features it offers to fit in with your workloads and company philosophy.
Posted: 01 Apr 2015 | Published: 27 Mar 2015
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How to Reap the Benefits of a Flexible ITSM Platform
sponsored by ServiceNow
EGUIDE:This eguide explains how to remain business-aligned, operationally controlled and cost-effective with an evolving ITSM.
Posted: 29 Mar 2015 | Published: 29 Mar 2015
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Transform IT: Transform the Enterprise
sponsored by ServiceNow
WHITE PAPER:Discover the three IT imperatives for a CIO-led transformation, and learn how CIOs are adopting strategies to change IT.
Posted: 19 May 2014 | Published: 19 May 2014
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