All resources sponsored by:

ServiceNow

1 - 25 of 100 Matches
Enabling Better Banking Experiences
sponsored by ServiceNow
WHITE PAPER:In this case study, an ITSM service provider works alongside RBM to improve the delivery and management of technology services, while helping the company to reduce costs and meet compliance requirements. Read on to learn some of the other challenges this service provider helped this company overcome.
Posted: 16 Nov 2016 | Published: 01 Oct 2016
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It's Time for DevOps and IT Ops to Work Together and Manage the New Integrated Data Center Trend
sponsored by ServiceNow
EGUIDE:This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.
Posted: 08 Nov 2016 | Published: 24 Oct 2016
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IT Service Management Blueprint: No-Fear Legacy ITSM Migrations
sponsored by ServiceNow
WHITE PAPER:Access this white paper to explore how to implement modern, cloud-based ITSM easily and cost-effectively. Discover migration best practices that will help you accelerate your most important services with automation, streamline delivery, create consumer-like service experiences, and more.
Posted: 02 Nov 2016 | Published: 02 Nov 2016
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IT Service Management Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
WHITE PAPER:Access this e-book to explore how automating service delivery processes transforms ITSM into a modern, reliable experience that will help you reclaim lost productivity. Plus, uncover useful service automation best practices.
Posted: 02 Nov 2016 | Published: 02 Nov 2016
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How to Create a Consumer Service Experience at Work
sponsored by ServiceNow
WHITE PAPER:This white paper explores how to close the service experience gap so you can deliver a consumer service-like experience at work. Discover the key elements of achieving this goal for enterprise services, including service portals, workflow automation, knowledge bases and collaboration tools, and more.
Posted: 02 Nov 2016 | Published: 02 Nov 2016
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Service Integration: Should You Do It Yourself or Outsource?
sponsored by ServiceNow
WHITE PAPER:This white paper explores how service integration and management (SIAM) creates a consistent service integration layer and delivering seamless user experiences. Discover the pros and cons of building an in-house SIAM function vs. outsourcing to a SIAM partner.
Posted: 01 Nov 2016 | Published: 01 Nov 2016
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7 Key Success Factors for SIAM Transformation
sponsored by ServiceNow
WHITE PAPER:This white paper explores how service integration and management (SIAM) creates a consistent process framework for interacting with suppliers, giving end-users a single point of access to critical IT services. Uncover best practices for implementing SIAM and tying your entire service delivery value chain together into one cohesive ecosystem.
Posted: 01 Nov 2016 | Published: 01 Nov 2016
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As Digital Transformation Drives Innovation, Make Sure Your IT Service Management Doesn't Fall Behind
sponsored by ServiceNow
EGUIDE:This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant.
Posted: 31 Oct 2016 | Published: 24 Oct 2016
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Streamlining Security Incident and Vulnerability Response
sponsored by ServiceNow
WHITE PAPER:The biggest obstacles to achieving "incident response excellence" are security and IT tool integration and coordinating incident response. Learn how the right security operations solution could simplify the coordination of incident response measures, effectively reducing your time-to-response.
Posted: 29 Sep 2016 | Published: 29 Sep 2016
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How Status Quo Creates Security Risk - The State of Incident Response
sponsored by ServiceNow
ANALYST REPORT:Enterprise Strategy Group (ESG) recently conducted a research survey of IT cybersecurity professionals who were responsible for incident response at their respective organizations. Access this survey report to gain the valuable IR insight ESG gathered from their survey.
Posted: 28 Sep 2016 | Published: 29 Feb 2016
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Redefine Your Customer Service: 10 Trends to Consider
sponsored by ServiceNow
RESOURCE:In the age of the customer, executives don't decide how customer-centric their companies are — customers do. In this Forrester report, learn the top 10 trends for application development and delivery pros supporting customer service operations. Write your company's roadmap and redefine customer service success in the age of the empowered customer.
Posted: 27 Sep 2016 | Published: 05 Jan 2016
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Bringing IT and Security Together for Better Breach Response
sponsored by ServiceNow
WHITE PAPER:Untangle the vital reasons why security response times are so slow, and how to efficiently address them. Also learn what steps you can take today to make your remediation efforts quicker and more efficient, while improving the clarity of your network security status.
Posted: 26 Sep 2016 | Published: 26 Sep 2016
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Survey Report: Insights from Today's Customer Service Leaders
sponsored by ServiceNow
WHITE PAPER:Customer service is difficult to master, but this survey report offers insights from 200 U.S. customer service leaders. Inside you will learn about common practices among these leaders and see how you can apply them within your organization.
Posted: 26 Sep 2016 | Published: 31 Aug 2016
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A Practical Guide to Efficient Security Response
sponsored by ServiceNow
WHITE PAPER:Learn how the disconnect between security and IT tools can lead to seemingly lackadaisical security responses to serious breaches. Access this resource to compare security response approaches, and get a short checklist to evaluate how the right security operations solution can support your enterprise.
Posted: 26 Sep 2016 | Published: 26 Sep 2016
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How to Move Beyond Traditional CRM and Modernize Your Customer Service
sponsored by ServiceNow
WHITE PAPER:According to a Forrester study, 80% of businesses believe they deliver a superior customer experience, but only 8% of their customers agree. Explore a holistic approach that brings together people, workflows, and systems to deliver a superior customer experience beyond traditional CRM.
Posted: 26 Sep 2016 | Published: 31 Aug 2016
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Limitations of Customer Self-Service for Contact Centers
sponsored by ServiceNow
EGUIDE:Today's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.
Posted: 20 Sep 2016 | Published: 02 Sep 2016
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Why You Shouldn’t Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER:Migrating to a modern ITSM platform has myriad benefits. So why aren't more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it.
Posted: 19 Sep 2016 | Published: 01 Aug 2016
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Blended IT and Security Operations: Where's the Balance?
sponsored by ServiceNow
EGUIDE:Within this informative e-guide, you'll learn the benefits – and the risks – of integrating IT and security operations. Discover how you can leverage information collected from multiple data sources to get an accurate picture about the issues affecting both security and performance.
Posted: 07 Sep 2016 | Published: 31 Aug 2016
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How To Get the Most Out of SOCs
sponsored by ServiceNow
EGUIDE:This e-guide teaches you how to refocus your security efforts on detection through continuous monitoring and greater network visibility. Learn how to set up your security operations center (SOC) to achieve more timely detection capabilities and learn from industry-recognized security expert Eric Cole, on how to get the most out of SOCs.
Posted: 07 Sep 2016 | Published: 31 Aug 2016
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Goodbye Manual Processes, Hello Productivity
sponsored by ServiceNow
WHITE PAPER:Learn how automation is the key to saving time and boosting satisfaction. This eBook, "Accelerate Service Delivery with Automation," will help you reclaim lost productivity. Download now to learn best practices for transforming your ITSM into a modern, reliable experience.
Posted: 01 Aug 2016 | Published: 01 Aug 2016
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A New Service Integration and Management Concept for Growing Businesses
sponsored by ServiceNow
EGUIDE:This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.
Posted: 25 Jul 2016 | Published: 18 Jul 2016
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IT Service Management Blueprint – Get Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER:This white paper offers a blueprint that organizes the steps you need to take to get your help desk under control, while advancing service management delivery within your organization.
Posted: 21 Jul 2016 | Published: 08 Jan 2016
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ServiceNow Case Study - Gatwick Airport
sponsored by ServiceNow
CASE STUDY:In this case study, learn how this Gatwick Airport updates their outsourced and poorly perceived service desk to reduce costs, simultaneously improving service delivery, all while managing a variety of operational and IT service desks.
Posted: 20 Jul 2016 | Published: 01 Jul 2013
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The New ITSM - Empowered by Integrated Operations
sponsored by ServiceNow
WHITE PAPER:This feature white paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogs. Download now and learn what ways ITSM can benefit your company.
Posted: 20 Jul 2016 | Published: 01 Jan 2015
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How IT System Management Is Providing CIO's with a Collaborative Solution to Managing Data Center Responsibilities
sponsored by ServiceNow
EGUIDE:This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.
Posted: 31 Oct 2016 | Published: 24 Oct 2016
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