All resources sponsored by:

ServiceNow

1 - 25 of 62 Matches
Accelerating and Strengthening Cloud Development and Operations
sponsored by ServiceNow
WHITE PAPER:IT has to respond rapidly to business needs and become an equal partner with the rest of your business in breaking down barriers to innovation. Cloud is the key. This white paper discusses cloud management challenges and how to create a unified operational model for cloud.
Posted: 01 Jun 2017 | Published: 29 Jan 2016
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IT Service Management Blueprint Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER:Even with so many organizations switching to an automated service desk solution, 74% of IT requests still start as emails, leading to lost requests and slow turnaround times. Read this whitepaper on an automated service desk that will help your users to help themselves when it comes to service desk tickets.
Posted: 01 Jun 2017 | Published: 31 Dec 2016
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IT Service Management Blueprint Consolidate: Get Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER:Do you ever find yourself managing your help desk through emails and phone calls? Or a growing list of overdue incidents? Allow your users to help themselves by implementing an automated service desk solution that will allow users to implement their requests in an easy to use platform and provide clear reporting to show progress and outcomes.
Posted: 31 May 2017 | Published: 31 Dec 2016
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Adopting Service Integration and Management for Consistency and Control
sponsored by ServiceNow
WHITE PAPER:Your manual service management processes are likely causing your employees many many hours of extra work, and a lower change quality than your peers. At least, that was the case for The Bank of Ireland Group. Read this case study to learn more about the automated solution they chose to replace it with.
Posted: 31 May 2017 | Published: 31 Dec 2016
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Dramatically Improve Service Availability
sponsored by ServiceNow
WHITE PAPER:Are you at risk for failing to prevent a business service problem or not resolving one fast enough? It may be time to improve your service availability. Access this white paper on how you can establish a framework for higher service availability at your organization.
Posted: 30 May 2017 | Published: 31 Dec 2016
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Take Your Service Availability Increase Service Availability
sponsored by ServiceNow
WHITE PAPER:Organizations don't always have a clear view of business service health. As a result, many potential service issues go undetected. Download this white paper to learn how to take back control, with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
Posted: 30 May 2017 | Published: 30 May 2017
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Increase Service Visibility
sponsored by ServiceNow
EBOOK:This e-book can help you discover if you have limited service visibility, see what a service visibility framework looks like, and adopt best practices to move from a piecemeal, manual approach to comprehensive, automated service reporting.
Posted: 30 May 2017 | Published: 30 May 2017
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Why Today's Approaches Fail – and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER:When Facebook went down for 40 minutes in 2015 it cost the company an estimated $500,000. Don't let that happen to you. Access this white paper to learn about a monitoring tool that will eliminate redundant data, provide accurate service maps, and a holistic view of service health.
Posted: 30 May 2017 | Published: 31 Dec 2016
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Expanding Process Automation with IT Service Management
sponsored by ServiceNow
WHITE PAPER:Have you considered automating your IT processes to accelerate service delivery to end-users? Access this case study to learn about the solution Topdanmark, Denmark's second largest insurance provider, chose to automate their service delivery, and streamline their approval processes for granting user and developer access rights.
Posted: 26 May 2017 | Published: 26 May 2017
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IT Service Management Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
WHITE PAPER:Your service desk is likely subject to daily bombardments of repetitive issues, manual processes, and human errors which cause delays and leave your users dissatisfied. Access this white paper to see how you can introduce automation and realize benefits such as a 30% or greater reduction in cycle times, and more.
Posted: 26 May 2017 | Published: 31 Dec 2016
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Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER:Legacy IT service management (ITSM) platforms are no longer worth maintaining, but many are afraid to embrace cloud-based ITSM. Access this white paper to learn best practices for legacy migration, how to evaluate cloud-based ITSM platforms, and overcome the fear of ITSM migration.
Posted: 25 May 2017 | Published: 30 Sep 2016
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Why Today's Approaches Fail – and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER:When Facebook went down for 40 minutes in 2015 it cost the company an estimated $500,000. Don't let that happen to you. Access this white paper to learn about a monitoring tool that will eliminate redundant data, provide accurate service maps, and a holistic view of service health.
Posted: 18 May 2017 | Published: 31 Dec 2016
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IT Service Management Blueprint: Consolidate and Gain Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER:This white paper offers a blueprint for getting your help desk under control, while advancing service management delivery within your organization. Read on to discover suggested steps to enhance ITSM, including how to consolidate apps and data, organize services, and more.
Posted: 21 Mar 2017 | Published: 31 Dec 2016
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How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER:What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 17 Mar 2017 | Published: 17 Mar 2017
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Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
EBOOK:Without the right information, you won't be able to make the best decisions. Why would you let your IT operations run blind? Automated service mapping gives you the service visibility you need so that you always have an accurate, up-to-date view of your business services.
Posted: 16 Mar 2017 | Published: 22 Aug 2016
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Gartner: Rethinking CRM Customer Service Fundamentals
sponsored by ServiceNow
ANALYST REPORT:To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.
Posted: 19 Apr 2017 | Published: 08 Mar 2016
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The Essential Checklist for Modernizing Customer Service (ebook)
sponsored by ServiceNow
EBOOK:One survey revealed that companies with the best customer service are 127% more likely to enable inter-departmental collaboration than the average company. Access this e-book to see what else this survey revealed and how you can modernize your organization's customer service.
Posted: 18 Apr 2017 | Published: 30 Sep 2016
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Survey Report: Putting Service First
sponsored by ServiceNow
WHITE PAPER:In a survey of 200 senior customer service managers, it was found that the top customer service providers all provided their customers with self-service options. Access the rest of the survey now to find what else the top providers had in common, and how you can reach the top tier of customer service.
Posted: 18 Apr 2017 | Published: 31 Aug 2016
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TOPICS:  CRM

IDC Market Spotlight - Maturity Model
sponsored by ServiceNow
WHITE PAPER:Any organization can make a good product. One way modern organizations are using to differentiate themselves is excellent, differentiated customer service. Read this white paper for information on new demands that technologies such as IoT are placing in customer service, and how you can utilize them to create proactive service in your organization.
Posted: 17 Apr 2017 | Published: 31 Jan 2017
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HBR White Paper: Beyond CRM
sponsored by ServiceNow
WHITE PAPER:Studies show that a 5% increase in customer loyalty can increase profits up to 95%, and acquiring a new customer is 5 to 25 times more expensive than retaining and existing one. Read this whitepaper to unlock the organizational keys to better customer service, and how to achieve it without too much re-organization.
Posted: 17 Apr 2017 | Published: 17 Apr 2017
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TOPICS:  Call Centers

A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER:80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017
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It's Time for DevOps and IT Ops to Work Together and Manage the New Integrated Data Center Trend
sponsored by ServiceNow
EGUIDE:This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.
Posted: 08 Nov 2016 | Published: 24 Oct 2016
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As Digital Transformation Drives Innovation, Make Sure Your IT Service Management Doesn't Fall Behind
sponsored by ServiceNow
EGUIDE:This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant.
Posted: 31 Oct 2016 | Published: 24 Oct 2016
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How IT System Management Is Providing CIO's with a Collaborative Solution to Managing Data Center Responsibilities
sponsored by ServiceNow
EGUIDE:This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.
Posted: 31 Oct 2016 | Published: 24 Oct 2016
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Limitations of Customer Self-Service for Contact Centers
sponsored by ServiceNow
EGUIDE:Today's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.
Posted: 20 Sep 2016 | Published: 02 Sep 2016
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