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1 - 25 of 58 Matches
Expanding Process Automation with IT Service Management
sponsored by ServiceNow
WHITE PAPER:Have you considered automating your IT processes to accelerate service delivery to end-users? Access this case study to learn about the solution Topdanmark, Denmark's second largest insurance provider, chose to automate their service delivery, and streamline their approval processes for granting user and developer access rights.
Posted: 26 May 2017 | Published: 26 May 2017
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IT Service Management Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
WHITE PAPER:Your service desk is likely subject to daily bombardments of repetitive issues, manual processes, and human errors which cause delays and leave your users dissatisfied. Access this white paper to see how you can introduce automation and realize benefits such as a 30% or greater reduction in cycle times, and more.
Posted: 26 May 2017 | Published: 31 Dec 2016
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IT Service Management Blueprint
sponsored by ServiceNow
WHITE PAPER:Legacy IT service management (ITSM) systems can't keep up with today's pace of business, and yet people are clinging to these old systems. Access this white paper to see why ITSM modernization isn't as difficult as some people believe. Learn about the benefits of ITSM modernization, best practices to simplify migration, and more.
Posted: 25 May 2017 | Published: 30 Dec 2016
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Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER:Legacy IT service management (ITSM) platforms are no longer worth maintaining, but many are afraid to embrace cloud-based ITSM. Access this white paper to learn best practices for legacy migration, how to evaluate cloud-based ITSM platforms, and overcome the fear of ITSM migration.
Posted: 25 May 2017 | Published: 30 Sep 2016
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Why Today's Approaches Fail – and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER:When Facebook went down for 40 minutes in 2015 it cost the company an estimated $500,000. Don't let that happen to you. Access this white paper to learn about a monitoring tool that will eliminate redundant data, provide accurate service maps, and a holistic view of service health.
Posted: 18 May 2017 | Published: 31 Dec 2016
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IT System Outages are Painful, But Not Uncommon
sponsored by ServiceNow
WHITE PAPER:In this white paper, learn why adoption of a sophisticated long-term IT operations management (ITOM) strategy is key to keeping any successful agency or enterprise running. Download now to maximize your uptime in the face of costly outages.
Posted: 04 May 2017 | Published: 04 May 2017
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Gartner: Rethinking CRM Customer Service Fundamentals
sponsored by ServiceNow
ANALYST REPORT:To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.
Posted: 19 Apr 2017 | Published: 08 Mar 2016
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The Essential Checklist for Modernizing Customer Service (ebook)
sponsored by ServiceNow
EBOOK:One survey revealed that companies with the best customer service are 127% more likely to enable inter-departmental collaboration than the average company. Access this e-book to see what else this survey revealed and how you can modernize your organization's customer service.
Posted: 18 Apr 2017 | Published: 30 Sep 2016
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Survey Report: Putting Service First
sponsored by ServiceNow
WHITE PAPER:In a survey of 200 senior customer service managers, it was found that the top customer service providers all provided their customers with self-service options. Access the rest of the survey now to find what else the top providers had in common, and how you can reach the top tier of customer service.
Posted: 18 Apr 2017 | Published: 31 Aug 2016
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TOPICS:  CRM

IDC Market Spotlight - Maturity Model
sponsored by ServiceNow
WHITE PAPER:Any organization can make a good product. One way modern organizations are using to differentiate themselves is excellent, differentiated customer service. Read this white paper for information on new demands that technologies such as IoT are placing in customer service, and how you can utilize them to create proactive service in your organization.
Posted: 17 Apr 2017 | Published: 31 Jan 2017
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HBR White Paper: Beyond CRM
sponsored by ServiceNow
WHITE PAPER:Studies show that a 5% increase in customer loyalty can increase profits up to 95%, and acquiring a new customer is 5 to 25 times more expensive than retaining and existing one. Read this whitepaper to unlock the organizational keys to better customer service, and how to achieve it without too much re-organization.
Posted: 17 Apr 2017 | Published: 17 Apr 2017
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TOPICS:  Call Centers

A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER:80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017
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Dramatically Improve Service Availability
sponsored by ServiceNow
EBOOK:Constant availability is an absolute necessity and you can't ignore it. So, are you at risk for unplanned downtime? Access this e-book for several best practices that prepare your IT organization to establish a framework for higher service availability and tackle critical events as pop up.
Posted: 16 Mar 2017 | Published: 31 Oct 2016
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Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
EBOOK:Without the right information, you won't be able to make the best decisions. Why would you let your IT operations run blind? Automated service mapping gives you the service visibility you need so that you always have an accurate, up-to-date view of your business services.
Posted: 16 Mar 2017 | Published: 22 Aug 2016
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Why Today's Approaches Fail
sponsored by ServiceNow
WHITE PAPER:Access this white paper to learn how current approaches to providing IT services are failing, why you need service-aware event management, and how you'll handle service issues in the near future.
Posted: 16 Mar 2017 | Published: 30 Jun 2016
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Increase Service Visibility
sponsored by ServiceNow
WHITE PAPER:You may be at risk of missing a business service problem because of limited service visibility. If you aren't currently able to quickly identify how infrastructure events are connected to potential outages and problems, access this whitepaper to learn more about the benefits of establishing a framework for high service visibility.
Posted: 15 Mar 2017 | Published: 31 Dec 2016
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Increase Your Service Quality with Service-Aware Event Management
sponsored by ServiceNow
WHITE PAPER:Imagine your business as the International Space Station, and your business services as a periodic visit from a supply ship sent to the space station. Without these supply ships, your enterprise would eventually be starved. Access this whitepaper to learn how you can prevent such outages in your organization with service-aware event management.
Posted: 15 Mar 2017 | Published: 31 Dec 2016
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Time Warner Enhances Visibility and Service Quality
sponsored by ServiceNow
WHITE PAPER:Learn how Time Warner combined IT operations management and IT service management on a single platform, to dramatically improve the quality of their shared infrastructure services. Download the case study
Posted: 14 Mar 2017 | Published: 31 Dec 2016
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TransAlta Powers IT Service Management and IT Operations with ServiceNow
sponsored by ServiceNow
CASE STUDY:TransAlta, Canada's largest publicly traded power generator had a common issue with its legacy IT ticketing system. With this tool they were able to fix that issue, and streamline the rest of their IT operations along with it. Access this case study to learn more about the provider they worked with.
Posted: 13 Mar 2017 | Published: 31 Dec 2016
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It's Time for DevOps and IT Ops to Work Together and Manage the New Integrated Data Center Trend
sponsored by ServiceNow
EGUIDE:This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.
Posted: 08 Nov 2016 | Published: 24 Oct 2016
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As Digital Transformation Drives Innovation, Make Sure Your IT Service Management Doesn't Fall Behind
sponsored by ServiceNow
EGUIDE:This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant.
Posted: 31 Oct 2016 | Published: 24 Oct 2016
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How IT System Management Is Providing CIO's with a Collaborative Solution to Managing Data Center Responsibilities
sponsored by ServiceNow
EGUIDE:This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.
Posted: 31 Oct 2016 | Published: 24 Oct 2016
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Limitations of Customer Self-Service for Contact Centers
sponsored by ServiceNow
EGUIDE:Today's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.
Posted: 20 Sep 2016 | Published: 02 Sep 2016
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Blended IT and Security Operations: Where's the Balance?
sponsored by ServiceNow
EGUIDE:Within this informative e-guide, you'll learn the benefits – and the risks – of integrating IT and security operations. Discover how you can leverage information collected from multiple data sources to get an accurate picture about the issues affecting both security and performance.
Posted: 07 Sep 2016 | Published: 31 Aug 2016
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How To Get the Most Out of SOCs
sponsored by ServiceNow
EGUIDE:This e-guide teaches you how to refocus your security efforts on detection through continuous monitoring and greater network visibility. Learn how to set up your security operations center (SOC) to achieve more timely detection capabilities and learn from industry-recognized security expert Eric Cole, on how to get the most out of SOCs.
Posted: 07 Sep 2016 | Published: 31 Aug 2016
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