All resources sponsored by:

ServiceNow

1 - 25 of 102 Matches
Trends 2016 - The Future of Customer Service
sponsored by ServiceNow
RESOURCE:Read on to learn the top 10 current trends for application development and delivery pros supporting customer service operations. Write your company's roadmap and redefine customer service success in the age of the empowered customer.
Posted: 27 Sep 2016 | Published: 05 Jan 2016
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Bringing IT and Security Together for Better Breach Response
sponsored by ServiceNow
WHITE PAPER:Untangle the vital reasons why security response times are so slow, and how to efficiently address them. Also learn what steps you can take today to make your remediation efforts quicker and more efficient, while improving the clarity of your network security status.
Posted: 26 Sep 2016 | Published: 26 Sep 2016
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Putting Customer Service First
sponsored by ServiceNow
WHITE PAPER:Customer service is difficult to master, but this survey report offers insights from customer service leaders. Inside you will learn about common practices among these leaders and see how you can apply them within your organization.
Posted: 26 Sep 2016 | Published: 31 Aug 2016
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A Practical Guide to Efficient Security Response
sponsored by ServiceNow
WHITE PAPER:Learn how the disconnect between security and IT tools can lead to seemingly lackadaisical security responses to serious breaches. Access this resource to compare security response approaches, and get a short checklist to evaluate how the right security operations solution can support your enterprise.
Posted: 26 Sep 2016 | Published: 26 Sep 2016
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A Quick Guide To Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER:Many companies are struggling to increase customer loyalty because adopting a CRM tool to passively track issues is just the tip of the customer service iceberg. Explore a holistic approach that brings together people, workflows, and systems to deliver a superior customer experience.
Posted: 26 Sep 2016 | Published: 31 Aug 2016
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Limitations of Customer Self-Service for Contact Centers
sponsored by ServiceNow
EGUIDE:Today's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.
Posted: 20 Sep 2016 | Published: 02 Sep 2016
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Why You Shouldn’t Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER:Migrating to a modern ITSM platform has myriad benefits. So why aren't more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it.
Posted: 19 Sep 2016 | Published: 01 Aug 2016
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Blended IT and Security Operations: Where's the Balance?
sponsored by ServiceNow
EGUIDE:Within this informative e-guide, you'll learn the benefits – and the risks – of integrating IT and security operations. Discover how you can leverage information collected from multiple data sources to get an accurate picture about the issues affecting both security and performance.
Posted: 07 Sep 2016 | Published: 31 Aug 2016
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How To Get the Most Out of SOCs
sponsored by ServiceNow
EGUIDE:This e-guide teaches you how to refocus your security efforts on detection through continuous monitoring and greater network visibility. Learn how to set up your security operations center (SOC) to achieve more timely detection capabilities and learn from industry-recognized security expert Eric Cole, on how to get the most out of SOCs.
Posted: 07 Sep 2016 | Published: 31 Aug 2016
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Survey Report: Putting Customer Service First
sponsored by ServiceNow
WHITE PAPER:Top customer service providers are 53% more likely to significantly impact company revenue. Access this survey report to see what the top service leaders have in common and what you can do to make your business one of them.
Posted: 02 Sep 2016 | Published: 31 Aug 2016
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2016 ITSSM Vendor Evaluation
sponsored by ServiceNow
ANALYST REPORT:In this 2016 expert analysis, Gartner breaks down each vendor's strengths and cautions as well as focuses on vendors that offer not only IT service support functions but also next-generation support capabilities specific to mobility.
Posted: 30 Aug 2016 | Published: 24 Aug 2016
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Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER:CRM isn't enough anymore. Improving customer service is a top concern for most businesses, and we all know that acquiring new customers is more expensive than retaining existing ones. In this guide, find a checklist for modernizing your customer service and the benefits of doing so.
Posted: 12 Aug 2016 | Published: 12 Aug 2016
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Trends 2016: The Future of Customer Service
sponsored by ServiceNow
RESOURCE:This Forrester Report summarizes the top 10 customer service trends for 2016 that application development and delivery (AD&D) pros supporting customer service operations should know to deliver customer service excellence.
Posted: 05 Aug 2016 | Published: 05 Jan 2016
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Goodbye Manual Processes, Hello Productivity
sponsored by ServiceNow
WHITE PAPER:Learn how automation is the key to saving time and boosting satisfaction. This eBook, "Accelerate Service Delivery with Automation," will help you reclaim lost productivity. Download now to learn best practices for transforming your ITSM into a modern, reliable experience.
Posted: 01 Aug 2016 | Published: 01 Aug 2016
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A New Service Integration and Management Concept for Growing Businesses
sponsored by ServiceNow
EGUIDE:This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.
Posted: 25 Jul 2016 | Published: 18 Jul 2016
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ITSM Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
EBOOK:Are manual processes draining productivity—and straining your reputation? Discover how ITSM automation can significantly alleviate your service desk difficulties. Read on to determine key performance indicators that will help you assess, improve, and demonstrate the impact of your automation efforts over time.
Posted: 25 Jul 2016 | Published: 25 Jul 2016
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IT Service Management Blueprint – Get Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER:This white paper offers a blueprint that organizes the steps you need to take to get your help desk under control, while advancing service management delivery within your organization.
Posted: 21 Jul 2016 | Published: 08 Jan 2016
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ServiceNow Case Study - Gatwick Airport
sponsored by ServiceNow
CASE STUDY:In this case study, learn how this Gatwick Airport updates their outsourced and poorly perceived service desk to reduce costs, simultaneously improving service delivery, all while managing a variety of operational and IT service desks.
Posted: 20 Jul 2016 | Published: 01 Jul 2013
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The New ITSM - Empowered by Integrated Operations
sponsored by ServiceNow
WHITE PAPER:This feature white paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogs. Download now and learn what ways ITSM can benefit your company.
Posted: 20 Jul 2016 | Published: 01 Jan 2015
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IT Service Management Blueprint - Define Your Services for Fast and Accurate Service Delivery
sponsored by ServiceNow
WHITE PAPER:This feature white paper, offers a guide to action plans, best practices, and success metrics on how to increase IT efficiency, lower costs, and deliver great business value. Download now to become familiar with a system that combines all of these capabilities to automate as many service desk functions as possible.
Posted: 20 Jul 2016 | Published: 01 Jan 2016
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IT Service Management Blueprint - Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER:This white paper offers a blueprint to guide you through choosing the action plans, best practices, and success metrics for creating the kind of self-serviceIT experience your users want and expect. Download now and follow the featured steps to establish your services and simplify user engagement.
Posted: 18 Jul 2016 | Published: 01 Jan 2016
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Investing in ITIL-Aligned ITSM Technology
sponsored by ServiceNow
EBOOK:If you believe in the benefits of ITIL, this eBook will help you connect the dots between people, processes, and technology to ensure your new ITSM initiative brings major improvements to your IT services. Read on to discover how to adopt fit-for-purpose ITSM.
Posted: 13 Jul 2016 | Published: 13 Jul 2016
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IT Service Automation: The Key to Improved Productivity
sponsored by ServiceNow
WHITE PAPER:In this white paper, IDC crystallizes the economic benefits of IT service automation. Read on to learn about the average annual benefits of IT service automation over five years for one data center provider.
Posted: 12 Jul 2016 | Published: 11 Jul 2016
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An ITIL eBook That Is Not Boring
Your pain-free guide to ITIL and Service Strategy
sponsored by ServiceNow
EBOOK:This feature eBook offers a back to the basics approach to understanding ITIL – how it works, why it's important, and how it can ultimately benefit your IT service delivery process. Download now and follow this blueprint through the 5 stages of ITIL.
Posted: 12 Jul 2016 | Published: 11 Jul 2016
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8 Tips for Winning the IT Asset Management Challenge
sponsored by ServiceNow
WHITE PAPER:This feature white paper outlines 8 specific recommendations for building an ITAM program that delivers measurable business value while saving you time, money, and hassle. Some of these tips include: Gaining control through metrics and reporting, automating through discovery, providing self-service options, and more.
Posted: 12 Jul 2016 | Published: 01 Jan 2016
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