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| Dec 3, 2009 |
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IT Management >
IT Departments >
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ALSO CALLED:
Helpdesk,
Service Desks
DEFINITION: In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other
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Definition continues below.
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Help Desks IT Downloads
(View All Report Types)
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2 Matches
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VI Service Desk Version 4.0.1 - Free 30 Day Trial!
sponsored by Velocity Integrations Software, Inc.
TRIAL SOFTWARE:
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Posted: 21 Sep 2009 | Published: 21 Sep 2009
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Desktop Authority Password Self-Service Version 4.1.1
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE:
Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
Posted: 15 Apr 2009 | Published: 15 Apr 2009
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HELP DESKS DEFINITION (continued): … special software to help analyze problems (for example, the status of a company's telecommunications network).Typically, the term is used for centralized help to users within an enterprise. A related term is call center, a place that customers call to place orders, track shipments, get help with products, and so forth. The World Wide Web offers the possibility of a new, relatively inexpensive, and effectively standard user interface to help desks (as well as to call centers) and appears to be encouraging more automation in help desk service. Some common names for a help desk include: Computer … |
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