IT Management  >   IT Departments  >  

Help Desks

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: Helpdesk, Service Desks
DEFINITION: In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other  … 
Definition continues below.
Help DesksIT Downloads (View All Report Types)
1 Match
DigitalPersona Pro
sponsored by DigitalPersona
SOFTWARE DEMO: This free product demo shows how DigitalPersona Pro can provide your company with biometric authentication for secure single sign-on.
Posted: 15 May 2007 | Premiered: 01 Jan 2006

DigitalPersona
1 Match
 
HELP DESKS DEFINITION (continued): …  special software to help analyze problems (for example, the status of a company's telecommunications network).Typically, the term is used for centralized help to users within an enterprise. A related term is call center, a place that customers call to place orders, track shipments, get help with products, and so forth. The World Wide Web offers the possibility of a new, relatively inexpensive, and effectively standard user interface to help desks (as well as to call centers) and appears to be encouraging more automation in help desk service. Some common names for a help desk include: Computer … 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement