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| IT Management > IT Departments > |
Help Desks
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ALSO CALLED: Helpdesk and Service Desks
DEFINITION: In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help
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Definition continues below.
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| Because there is no exact match for Help Desks under this category, our system automatically performed a keyword search to broaden the scope of your query. |
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WebEx at a Glance
| sponsored by WebEx Communications, Inc.
SOFTWARE DEMO:
WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.
Posted: 12 Oct 2006 | Published: 01 Oct 2006
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ReadyDesk Demo
| sponsored by ReadyDesk
TRIAL SOFTWARE:With ReadyDesk you can open, view, edit and resolve support tickets all on the same screen, dramitically increasing productivity and response time! You can even view a ticket's complete history without leaving the main interface. Posted: 25 Jul 2004 | Published: 25 Jul 2004
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Web+Center Version 4.0 On-Line Testing
| sponsored by Internet Software Sciences
SOFTWARE DEMO:The Web+Center customer support product is a suite of four Web applications, Tech+Center, Customer+Center, Business+Center and Pocket+Center. To test the new Web+Center 4.0 Version on-line, please click on one of the application links. Posted: 30 Jan 2004 | Published: 01 Jan 2001
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On Demand Remote Desktop Support Trial
| sponsored by NTR Global
TRIAL SOFTWARE:
Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
Posted: 06 Aug 2008 | Published: 06 Aug 2008
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HELP DESKS DEFINITION (continued): … desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company's telecommunications network). Typically, the term is used for centralized help to users within an enterprise. A related term is call center, a place that customers call to place orders, track shipments, get help with products, and so forth. The World Wide Web offers the possibility of a new, relatively …
Help Desks definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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