TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software

Cover
TMA needed to streamline and automate its manual customer service process to reduce customer resolution times and improve satisfaction.

Parature Customer Service software reduced time on manual administrative activities by 25 percent. The team closes tickets 25 percent faster. Four times as many customers now report being "satisfied" with customer service, and the number of dissatisfied customers dropped in half.
Vendor:
Parature, Inc.
Posted:
28 Aug 2008
Published
28 Aug 2008
Format:
PDF
Length:
4 Page(s)
Type:
Case Study
Language:
English
Already a Bitpipe member? Login here

Download this Case Study!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy