sponsored by Parature, Inc.
Posted:  28 Aug 2008
Published:  28 Aug 2008
Format:  PDF
Length:  4  Page(s)
Type:  Case Study
Language:  English
TMA needed to streamline and automate its manual customer service process to reduce customer resolution times and improve satisfaction.

Parature Customer Service software reduced time on manual administrative activities by 25 percent. The team closes tickets 25 percent faster. Four times as many customers now report being "satisfied" with customer service, and the number of dissatisfied customers dropped in half.

Customer Satisfaction | Database Management | Database Performance Management | Help Desks | Software | Software as a Service

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