SDI Best Best Practices: Benchmarking for Service Desk Support

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The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.

Vendor:
Citrix Online- GoToManage
Posted:
Feb 8, 2021
Published:
Oct 12, 2011
Format:
PDF
Type:
White Paper
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