SDI Best Best Practices: Benchmarking for Service Desk Support

SDI Best Best Practices: Benchmarking for Service Desk Support

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The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.

Vendor:
Citrix Online- GoToManage
Posted:
12 Oct 2011
Published
12 Oct 2011
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English
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