Metrics

PODCAST: This podcast details a strategy to optimize your virtualized infrastructure performance. Get answers on how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.

Posted: 03 Nov 2009 | Premiered: 03 Nov 2009

ANALYST REPORT: Leaders of business intelligence and performance management (BIPM) initiatives often have a charter that spans the enterprise. Success requires these pervasive initiatives to use enterprise information management. Read this Gartner paper on how to link the two initiatives for a greater chance of project success.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.

Posted: 18 Aug 2009 | Published: 18 Aug 2009

WHITE PAPER: Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.

Posted: 10 Aug 2009 | Published: 10 Aug 2009

WHITE PAPER: The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.

Posted: 05 Jun 2009 | Published: 05 Jun 2009

WEBCAST: This BMC webcast will present a methodology for identifying the metrics that have the most impact on critical business applications and for creating exception events to notify of critical application problems.

Posted: 24 Apr 2009 | Premiered: 24 Apr 2009

WHITE PAPER: CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches.

Posted: 04 Feb 2009 | Published: 04 Feb 2009

WHITE PAPER: Examine why manufacturers in the industrial machinery and components industry are looking for the right technology to mount lean initiatives by eliminating waste and nonvalue-added activities. Read case studies of six enterprises who use SAP software to achieve continuous improvement and eliminate waste from operations.

Posted: 26 Jan 2009 | Published: 26 Jan 2009

WHITE PAPER: One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Posted: 26 Jan 2009 | Published: 26 Jan 2009

CASE STUDY: Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations.

Posted: 14 Jan 2009 | Published: 14 Jan 2009

WEBCAST: This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.

Posted: 06 Jan 2009 | Premiered: 06 Jan 2009

WEBCAST: In this webcast your will learn how to Populate a Data Quality Scorecard with Relevant Metrics.

Posted: 06 Jan 2009 | Premiered: 06 Jan 2009