Close the Omni-channel Customer Experience Gap

Close the Omni-channel Customer Experience Gap

Cover

While online and mobile have become the channels of choice for those looking to interact with your business, many customers obtain service through multiple channels – not just the one they started with.

Unfortunately, a far too common trend among organizations today is a lack visibility or context outside of a single interaction channel, leading to slower problem resolutions and less satisfied customers.

But all hope is not lost. Access this informative guide today to discover the steps you can take to close the omni-channel customer experience gap, and learn more about the following topics:

  • The need for a consistent omni-channel experience
  • Bringing online visibility to the contact center
  • Your options for moving forward
  • And more
Vendor:
IBM
Posted:
20 Mar 2014
Published:
31 Aug 2013
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy