Why organizations are shifting to Contact Center as a Service (CCaS)

Contact Centers: How Gartner's Criteria Shook Up Vendor Rankings

Cover

According to Gartner, organizations are shifting to cloud-based contact centers as part of their unified communications deployment. Here are just some of their items on their check list:

  • Cloud-based products
  • Customer-relationship management
  • Workforce optimization
  • And more

So, how does this impact Gartner's Magic Quadrant ranking of top vendors?

In this e-guide, uncover more reasons why organizations are shifting to a contact center as a service (CCaS) to replace their current infrastructure and how this affects the market.    

Vendor:
Five9
Posted:
03 Oct 2017
Published:
03 Oct 2017
Format:
PDF
Length:
6 Page(s)
Type:
eGuide
Language:
English
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