Contact Center Metrics for Customer Experience Success

Contact Center Metrics for Customer Experience Success

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Customer experience is quickly becoming the key to competitive success, and contact center professionals are taking notice. Most contact centers are turning toward the typical metrics to get there – but how do you transform metrics into a world-class customer experience?

In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring organizational performance and learn how you can use metrics to fuel success. Inside, discover:

  • Building efficiency through contact center metrics
  • Moving beyond typical metrics
  • The elusive metric of first-call resolution
  • And more
Vendor:
Desk.com (A Salesforce Company)
Posted:
24 Mar 2014
Published:
24 Mar 2014
Format:
PDF
Length:
14 Page(s)
Type:
eGuide
Language:
English
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