Aspect Software, Inc

CASE STUDY:   Posted: 01 Apr 2008 | Published: 01 Jan 2008

SUMMARY: ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.

WHITE PAPER:   Posted: 28 Mar 2008 | Published: 01 Sep 2007

SUMMARY: Learn strategies for optimizing your contact center resources to enhance the quality of the customer experiences your centers are providing.

CASE STUDY:   Posted: 28 Mar 2008 | Published: 01 Jan 2008

SUMMARY: To address the high costs of network operations and of deploying new centres, VAA decided to transition to a Voice over Internet Protocol (VoIP) infrastructure and upgrade its contact centre solutions to help manage its extensive growth.

CASE STUDY:   Posted: 28 Mar 2008 | Published: 01 Sep 2007

SUMMARY: Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.

CASE STUDY:   Posted: 28 Mar 2008 | Published: 01 Sep 2007

SUMMARY: Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.

SOFTWARE DEMO:   Posted: 28 Mar 2008 | Published: 01 Mar 2008

SUMMARY: PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions.