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Aspect Software, Inc

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6 Matches
International Cruise & Excursions, Inc.
sponsored by Aspect Software, Inc
CASE STUDY:   Posted: 01 Apr 2008 | Published: 01 Jan 2008
SUMMARY: ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.

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Contact Center Intelligence Leveraging Performance Optimization to Help Achieve Corporate Objectives
sponsored by Aspect Software, Inc
WHITE PAPER:   Posted: 28 Mar 2008 | Published: 01 Sep 2007
SUMMARY: Learn strategies for optimizing your contact center resources to enhance the quality of the customer experiences your centers are providing.

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Virgin Atlantic Airways
sponsored by Aspect Software, Inc
CASE STUDY:   Posted: 28 Mar 2008 | Published: 01 Jan 2008
SUMMARY: To address the high costs of network operations and of deploying new centres, VAA decided to transition to a Voice over Internet Protocol (VoIP) infrastructure and upgrade its contact centre solutions to help manage its extensive growth.

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VW Credit, Inc.
sponsored by Aspect Software, Inc
CASE STUDY:   Posted: 28 Mar 2008 | Published: 01 Sep 2007
SUMMARY: Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.

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Hilton Reservations Worldwide
sponsored by Aspect Software, Inc
CASE STUDY:   Posted: 28 Mar 2008 | Published: 01 Sep 2007
SUMMARY: Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.

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PerformanceEdge Overview Demo
sponsored by Aspect Software, Inc
SOFTWARE DEMO:   Posted: 28 Mar 2008 | Published: 01 Mar 2008
SUMMARY: PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions.

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