Let's Chat: 4 Limitations of Automated Agents in the Contact Center

Let's Chat: 4 Limitations of Automated Agents in the Contact Center

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After interactive voice response (IVR), chatbots are a promising next phase in convenient customer service. Though artificially intelligent, these automated agents are limited when it comes to complex inquiries and channel pivots.

It is critical for organizations to build supportive processes to ensure a fluid, positive customer experience.

In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center.

Vendor:
Genesys
Posted:
17 Jan 2017
Published:
11 Jan 2017
Format:
PDF
Type:
eGuide
Language:
English
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