Experts reveal what's next for contact centers

Cover Image

After interactive voice response (IVR), chatbots are a promising next phase in convenient customer service. Though artificially intelligent, these automated agents are limited when it comes to complex inquiries and channel pivots.

It is critical for organizations to build supportive processes to ensure a fluid, positive customer experience.

In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center.

Vendor:
Genesys
Posted:
Feb 8, 2021
Published:
Jan 11, 2017
Format:
PDF
Type:
eGuide
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